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Business Profile

Metal Art

Designed by Memories LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Art.

Reviews

Customer Review Ratings

1.46

Average of 24 Customer Reviews

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Review Details

  • Shawna L

    Date: 04/19/2024

    Let me start be saying I havent received my painting yet however I was sent an email stating that they were having issues with shipping.I was given an option of a refund or a preview of my order and the painting would be sent as soon as they could.I understand the frustration but personally I wasnt in a huge hurry.Im hoping to receive the product soon and I appreciate that they contacted me and gave me options.

  • Maria K

    Date: 04/09/2024

    Horrible company. Paid ****** for a painting on 2/7/2024. Got an email two weeks later saying they are having problems with their supplier. I replied and then ***************************, a Customer Support Team Manager said," We don't need to specify any more than that (issues theyre having with supplier), for privacy and security reasons. Then offered to cancel - What? Didn't offer a refund.There is no phone number and they won't refund my money. Stay away from these scammers. They advertise on ****************** of America to get my money back

  • Brenda M

    Date: 03/20/2024

    This company should be out of business! As a designer, I order online numerous times per day. I have NEVER dealt with such gross incompetence. **************** is a pathetic joke. No wonder they dont provide a phone number. Every one of these complaints are what I experienced to a tee. They threaten, they dont respond, they give constant runaround to avoid there ridiculous shipping delays. They actually call names, they respond in juvenile language, as if theyre on social media. Two examples from their manager. Yes, you read it correctly. Manager; she responded, LMAF and LOL. Followed by, We are canceling your order. I waited over one month for my order. When I questioned them, their response was, our legal team is reviewing this. This is laughable! Reviewing what??? My suspicion is, this is an overseas company with bogus CS names. Their website states up to 48 hours response and they dont work weekends. Yet, many of their email responses were sent in the wee hours of the morning, many on the weekends. Very suspect. I made it very clear if I dont receive my $100 refund in 3 business days per their email, I will file a credit card dispute. Interesting how their website customer reviews are 4/5 star, yet ALL other reviews sites are 1/2 star. This company is slammed with complaints on other sites, and almost identical to the complaints here. Its worth noting, I have copious emails with three different managers that all use the same rude language in their responses. This buisness should have their LLC license revoked for continuing to threaten customers with legal action. Regardless of how ridiculous this is, and on what grounds? I am also lodging complaints with several licensed agencies in *******, and Designed by Memories owner, which is public information. For the simple fact that this owner has done absolutely nothing in reprimanding his staff! I have since found other design companies online that do the same work. Stay away from this one!!

  • Glenda R

    Date: 03/01/2024

    I ordered my product two months ago. Nothing. When I email them which is the only way to contact them. No response or an automated one that says they will get back. I have emailed for a refund. Nothing

  • Andrew C

    Date: 02/27/2024

    I sent an order in and was unable to upload my photo . I tried a second time and was successful according to the website . I then received an email to please send the photo . I emailed back and with MY ORDER # and their Confirmation that they received it and SIMPLY asked to confirm they received it . I THEN received a response from ************************************* Customer Support TEAM Manager " JUST SEND THE **** PHOTO! WHAT IS YOUR PROBLEM ?? ***** and this is from the Manager of Customer support

  • Kelly O

    Date: 02/02/2024

    I ordered a product and asked for a preview. On their website says money is fully refundable. I paid 100 dollars and after the preview wasnt happy with the product. I asked for a refund. I kept getting a run around and then emailed several times last week and no responses. Finally today I received a response from them and this is what I received:t would be cool if you KNEW HOW TO READ. We literally tell you multiple times we respond in 24 - 48 hours. So why did you email us so many times? Oh yeah, because you can't read?--************************************* Designed By Memories Customer Support Team Manager

  • Tami F

    Date: 01/26/2024

    I placed an order Dec. 21, 2023. Today is Jan. 26, ****. I was told the product shipped. It is over a month and I have still not received my order. I have emailed and tried to chat on their website. They have stopped all communication. I want a refund!

  • Mary D

    Date: 01/22/2024

    I want my money back they as u can see have a lot of complaints.But even if they had an A+ they have threatened me with their legal,team when I did nothing wrong.i am a Christian ***** I dont want to argue with them . But it is like I have been robbed on line.i suggest a strong response considering they want to threaten me because I want a refund .this was ordered way before Christmas,I hope the bbb can get a mediator I do not like responding in the negative,but they are really robbing me. The phone # is not any good any more,Thank you I hope you can help me.*********************

  • Dakota N

    Date: 11/27/2023

    Per their site it takes 2-7 business days to complete work and ship it out.It took me 27 days to finally recieve a tracking number and my request for a refund ignored.

  • Diane P

    Date: 11/20/2023

    I love my painting of my two dogs. They did a wonderful job and I could not be more pleased. The painting arrived within about 3 weeks. Thank you for this beautiful painting.

Designed by Memories LLC is NOT a BBB Accredited Business.

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