Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Online Retailer

Thrift Books Global, LLC

Headquarters

Reviews

Customer Review Ratings

1.67/5 stars

Average of 33 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromDavid P

    Date: 08/23/2023

    5 stars
    Just want to say that thriftbooks ******, ** is **** of *** Road !!! Those people surpass all other book suppliers in *** ** !!! ***re is nothing like their customer service and quality of their used books. I proudly will continue to patronize this organization as they over deliver what they promise.Thank You so much for all Your time and attention with My book orders as I am a truly and greatly appreciative long standing customer.Dpradenas ************, **.
  • Review fromVictoryia D

    Date: 07/30/2023

    1 star
    I paid money and obviously Ive been ripped off. It was for my young niece, her mother and father have died, it was a baby book for her new daughter. I act as a serigate* grandparent to her girls and a aunty/ mom for her and her sister. Now I am empty handed That baby book was/ is so important. Regretfully, Granny P. S. They are anchored in ********. I LIVE IN **********!!!!! And no book.
  • Review fromAnony m

    Date: 07/19/2023

    1 star
    Don't waste your time ordering from them, these people are running a scam. Ordered a used cookbook on Amazon from them and got 100 vinyl exam gloves and a particulate respirator instead. I bet they have a warehouse full of random items they throw into boxes that they will continue to do because they can.
  • Review fromBethany P

    Date: 05/30/2023

    1 star
    I have ordered books from this site multiple times, and repeatedly the books have been delivered to the wrong address. As a result, my higher education studies have been negatively impacted and I have not received the materials that I need to complete my classes. I do not think I will be ordering any more books from here.
  • Review fromSusan H

    Date: 03/11/2023

    3 stars
    I've ordered books from them a few times and had no problem. I just received 2 more today and they are fine. Do they look new? Of course not because they are used and sold at a lower price. All the pages are there, no rips or tears and no stains other than the wear and used color. I only bought them to read and they will do just fine for that.
  • Review fromAllison M.

    Date: 02/28/2023

    1 star
    TERRIBLE COMPANY.Books are consistently misrepresented as in a better condition than what they arrive in. **************** team does not respond, they just partially refund or replace with yet another damaged book. Getting a refund is required, so I'm not giving any more than 1 star for doing what they SHOULD do. But they didnt refund me fully! They still owe me money and I sent MYRIAD emails to no avail. FCC needs to know about the false advertising of these filthy, damaged books. I hope this place goes out of business.
  • Review fromGail S

    Date: 02/19/2023

    5 stars
    I've been using Thriftbooks.com for many years and so far I have not had a problem. My expectations are realistic and therefore I am rarely disappointed. I understand these are used books and I am paying a fraction of the price. I've had to call them once and they did their best to remedy the situation. I will continue to use them for my reading pleasure. Thanks thriftbooks.
  • Review fromRosie M

    Date: 02/05/2023

    5 stars
    Great service on a recent purchase. It arrived in good condition via **** delivery. I like Thrift Books as they sell used books which saves our environment. God bless them as this is a challenging business.Yours truly, a retired Library Clerk
  • Review fromMelissa W

    Date: 02/04/2023

    1 star
    I have been a long time customer that has spent hundreds of dollars on books. In the last year their book quality has gone down . I ordered 3 valentine books for my grand kids suppose to be in good condition. The books came with pages detached and ripped out and bite marks from an animal. I contacted customer service they sent me one book to replace 3 bad ones that cost me $18 I now have no books to give grandkids and need to go out shopping now. I attempted to contact customer service again about 3 rd book in second shipment and it has been 5 days with no response from thrift books. It's bad enough we are buying books that are from thrift stores with lower prices on their tags compared to thrift books. I am no longer a customer to this book store and feel everyone should be aware!!!
  • Review fromMargaret R

    Date: 10/06/2022

    4 stars
    I have ordered from ThriftBooks many times and have never been disappointed. I just received from this location for books and Im very happy.Happy reader in ********** **

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.