Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted at my home in april by a salesman for ecoshield pest solutions. He offered a quarterly pest control package that would prevent all types of insect and rodent intrusion to my property. We agreed on a price for the services and he had me sign a electronic contract on his IPAD. They did an initial treatment and no change was made in the pest population. I contacted them regarding this and they ensured me that after the next visit I would be entirely pest free. They returned and treated my property again and still no change in the pest population. I have since reached out to request a cancelation because their product is ineffective, They will not cancel the account without paying a large cancelation fee. I do not feel that this is an ethical business practice. If they sell a service then fail to provide the advertised results they have not held up the terms of contract. When I mentioned they are not providing the advertised results the customer service rep just wants to schedule appointments more often then quarterly which I can not fit into my schedule.

  

  Business Response

  Date: 09/14/2023

  Hi *****,

  Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to address your concerns.  

  First and foremost, I'd like to express our sincere apologies that you're still facing pest issues after our recent service. At EcoShield, we pride ourselves on delivering effective and lasting pest solutions for our customers.  
  
  Your continued discomfort is not reflective of the standards we set for ourselves. I understand how frustrating it must be to continue experiencing pest problems after a service took place. 
  
  Our treatment methods are designed to target and eliminate pests by creating and maintaining a barrier. As outlined in our Year-round perimeter protection plan, after the ****************** pest activity levels will continue to decrease as additional regular services are performed. These services will establish and maintain a protective barrier around your home. If you are seeing more than the occasional pest after the egg cycle service, please call for a free touch-up visit. 

  
  Your peace of mind is paramount to us. We are committed to ensuring that your home remains pest-free, and we will take every measure to rectify the current situation. I'd like to schedule a free touch-up visit at your earliest convenience to address the persisting issues. ************** will review the treated areas to determine the best course of action to improve the results you have experienced. 
  
  We value your trust in our services and will work diligently to restore your confidence in us. Please accept our apologies for the inconvenience and know that we are dedicated to resolving this issue to your satisfaction. 

• Initial Complaint

  Date:08/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday July 8th 2023 a representative (REP) for Ecoshield Pest Solutions approached my wife(AG) and I(JG) at our home. ** told ******* we are not interested in his service because we are happy with our current pest service that kills our wasps (and does not require an annual contract). ******* did not leave and implied Ecoshield would install additional screening etc. if needed, to prevent wasps from accessing our attic. ******* also promised we would receive a free follow-up service a few weeks after the first quarterly service, and free service as needed in between quarters during the entire agreement period. AG VERBALLY agreed to the services above and to pay $189 per quarter after being subjected to VERY HIGH-PRESSURE sales tactics and not leaving after we said we are not interested. ******* then tried to insert a $400 annual commitment charge into the previous verbal agreement. We made it clear any additional charges outside of the four quarterly payments is a deal killer and we were OUTRAGED BY THE UNDERHANDEDNESS of *******, ** told him AGAIN, WE ARE NOT INTERESTED IN HIS SERVICE. ******* immediately asked us to honor the previous VERBAL agreement. AG signed the agreement not catching ******* had secretly inserted a $189 annual commitment charge into it. ******* recklessly misrepresented their services and terms and conditions of the agreement. On July 10, The Ecoshield technician did not perform the services promised by *******, missing a large wasp nest. Our electrical contractor used his ladder and a wasp spray to kill them so he could continue to work. On August 9th, the pest control technician stated due to OSHA regulations they do not climb ladders and do not have respirators to spray overhead. ** called Ecoshield on August 9th to cancel the fraudulent agreement. Ecoshield billed us the $211 discounted from the $400 annual commitment charge we previously rejected and said they would turn it over to a collection agency if we do not pay it.

  

  Business Response

  Date: 08/21/2023

  Hi *****,
  
  Thank you for sharing your feedback with us. We sincerely apologize for the oversight regarding the missed wasp nest during our previous visit to your property. Your satisfaction is important to us, and we're committed to addressing and rectifying any issues you encounter.
  
  Upon learning about the missed nest, our team promptly responded by offering you a free touchup service to take care of the problem. However, we understand that this offer was declined. We're disappointed that we couldn't meet your expectations in this instance.
  
  Regarding your concern about a refund for the services rendered, we regret to inform you that we are unable to process a refund for those services. However, in consideration of your experience, we have waived the balance of $230.62 that was associated with the premature cancellation of the agreement. Please note that there are no further charges on your account, which has been closed.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2023 an Ecoshield representative came to our door to sell us their pest control program. It was a high-pressure sales pitch. As we had wasp nests under the ***** of our house and mice underneath the house we agreed to the service.We were told the initial service would be followed up with a no charge follow up for which we were charged. The agent was at our home for a very short time and didn't speak to us. We were told that the company cannot remove the nests as they do not have equipment to reach it. A new colony of yellowjackets will sometimes use a previous colony's nest. Although we were told that the eves would be sprayed with repellant we had a new nest and lots of yellowjackets. We requested a follow up treatment. At the time we were told that "all the employees in the local office were busy" and we would receive a follow up phone call. A representative called a few days later and apologized for the delay as she had been out sick. She was unable to book an appointment at that time and asked me to call back and any employee who answered could help us which seemed odd since she made it seem the return call to us was delayed as she was out sick but yet I still needed to follow up again. Which I did and I was told a representative would call us back.****** has a fused spine and I (*******) was wanting Ecoshield to get rid of the nest. Because Ecoshield was giving us the runaround ****** climbed the roof and sprayed and removed the nest. Which was dangerous. We were told that the perimeter of our vegetable garden would be sprayed but no damage would occur to the plants. Three tomato plants have shriveled and are not producing fruit.We have been trying to get the follow up scheduled for two months.Ecoshield has not honored their 100% guarantee and I would like a full refund including the fake discount.Sincerely , ****** and *************************** Mailing address is:******************************************************************************* 8/5/23 Phone **********

  

  Business Response

  Date: 08/21/2023

  Hi ****** and *******,

  Our records show that a touchup was serviced on 8/15/23, the day after this complaint was sent to us.

• Initial Complaint

  Date:08/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today an agent came to the door to solicit. We clear have a no soliciting sign. Also, we have told this company we are no interested 1-2 other times in the last 2-3 months. We would like this company not to solicit us any more.

  

  Business Response

  Date: 08/25/2023

  Hi *********,

  We apologize for any frustration this may have caused. We escalated your request to the Sales Manager over that area. Thank you for bringing this to our attention.

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26 I had the first appointment. My concern was yellow jackets which appeared to have a nest in between the siding of the house is a high location. The guy assured me that he sprayed there although I don't know how he could reach so high without a ladder. He also hung some traps on a nearby tree. I was told that if I still have the problem they will come back for a touch free of charge. A guy came back on August 5th. I watch his truck from my living room. He didn't leave the truck. Never rang the bell or did anything! I contacted the company and it is impossible to get anything done or schedule with them. I was very clear that I would like somebody to come back and finish the job and I don't want to continue with their service any more. I had to sign a year contract and I would like to be able to cancel it without paying a penalty. I already paid $208 for basically nothing. This is a dishonest way to do business and I regret not reading all the previous( and recent) complaints. I would appreciate your help The sales person was *******************

  

  Business Response

  Date: 08/15/2023

  Hi *******,

  We serviced your home today 8/15/23 with a free touchup visit. We wanted to make sure your concerns were taken care of, so please get back to us when you have a moment. Thank you!

  

  Business Response

  Date: 08/15/2023

  Hi *******,

  We serviced your home today 8/15/23 with a free touchup visit. We wanted to make sure your concerns were taken care of, so please get back to us when you have a moment. Thank you!

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20436214
  
  I am rejecting this response because: ************ is exercising dishonest business, and I don't wish to have any further contact with them or any service at my house.

  I need help to get out of the contract
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 08/29/2023

  Hello,

  Can you please elaborate on what experience felt dishonest? Our records show that you were provided with a free touchup for the wasps nest you had. There hasn't be any other concern brought to our attention.

  Customer Answer

  Date: 08/30/2023

  Hello ,

  I returned their calls and e mails which I received twice a day, Every time I get someone on the phone line they are working in *************** and nothing can be solve. Their knowledge and minimal and besides saying 100 times that they are sorry for the terrible service they provide and the lack of good communication , nothing is been resolved. 

  I asked many time to be let go of the contract and I don't get any solid answer.

  I received an email on 8/27 stating that I woe them $232.31. This is outrageous and I don't wish to be paying them one more $ 

  I hope I can get some help. This company is doing dishonest business and their agents are sneaky.

  Thank you

  ***********************************

   

  

  Business Response

  Date: 09/15/2023

  Dear *******,
  
  We appreciate your additional comments regarding your experience with our services. Your feedback is essential to us, and we want to ensure that we address your concerns adequately.
  
  In the interest of fostering a positive resolution and avoiding any further frustration, we have decided to waive the $232.31 annual commitment discount payback associated with the premature cancellation of your service agreement. We value your business and aim to provide you with the best possible customer experience.
  
  Please be informed that there will be no additional charges, and your account is now officially closed.

  Customer Answer

  Date: 09/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a door to door sales person come to our house to see if we wanted pest control. I explained areas of concern- Garage and back yard. He told me that they would go into the attic and crawl space and spray the entire yard, but down 3 rat traps. I prepared our yard by moving a freezer off our back porch to make sure they had access to the crawl space. I even made sure I had someone over the age of 18 home because I had to work.The next day the tech shows up to "complete the services". He only knocked down the spider webs and spray around the foundation on the front of the house. The back yard was never even looked at . Per the contract it was supposed to be the full outside of the home and the yard. I watched on the cameras at my home what the tech did- and then I realized not even 40 minutes he had left the residence, when we were told it would take 1.5 hours. I reached out to the company to cancel any further business with them. I also let them know that the services in the contract were not preformed and I would not be paying the bill. I have called multiple times, left message, and even emailed the company. I keep getting text message that they are going to send my bill to collections even though I have tried to get in contact with the company MANY times and get no communication from them. When I did talk to someone to cancel my plan they told me that had been this for years and that I didn't know what I was talking about. Then I got a follow up call from the sales person asking what happened- I explained and told him the services were not preformed. He told me they could not get into the back yard or crawl space because of the freezer. But the prior night I have moved the freezer and I have cameras so I know they did not even attempt to go to the back yard. ************ is dishonest about the services they provide and the employees have no morals. I want these charges dissolved for the hassle I have ad to go through and the lack of services I received.

  

  Business Response

  Date: 08/15/2023

  Hi *****,
  
  We genuinely appreciate your feedback and the opportunity to address your concerns. After conducting a thorough review of the account notes and the specifics of the service visit, we have gained a clearer understanding of the situation.
  
  According to our records, ************** was at your residence from 10:30am to 11:26am on the day of the visit. During this time, granules, insecticide, and bait stations were applied as part of the treatment process. We are committed to adhering to the highest standards of quality and safety in our services.
  
  However, we would like to clarify that the attic and crawl space are not explicitly mentioned in the service agreement, nor is the duration of time spent during the service call. Our licensed technicians are trained to apply the appropriate amount of product necessary for both effectiveness and safety, and this may vary based on the unique characteristics of each home. Due to these findings, we would not be able to waive the balance of $175.38 as a service visit took place.

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20435257
  
  I am rejecting this response because:

  I have called multiple times with no response. Only threating text about sending me to collections. Today I connected with **** a manager and he told me that the gentleman that came to to house sprayed the exterior of the back yard and the yard. That is false. I did over to pay half of the bill as they did spray the front yard. They told me no and I had to pay the full bill. Services were not completed per what the representatives are saying are noted on the account. 

  
  Sincerely,
  
  *************************

   

   

   

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, an Ecoshield representative came selling pest control. I agreed to a one year contract with the first treatment that day including web cleaning of the eves, a house perimeter spray treatment, interior spray treatment, granule perimeter treatment and placement of 2 rodent bait boxes. The technician placed 2 bait boxes, wiped webs from the eves and sprayed a perimeter treatment. He told me that he had completed his service and when asked about the granules and interior treatment, showed me his empty container of granules that he said he used up on the last house and his non functioning indoor sprayer. He did offer to send out for another treatment, through his manager,but did not follow up. He also wrote in his followup report, after telling me that he did not do the granule treatment or the interior, that he did those treatments. I was billed for the full service before a full service was completed. I asked to cancel the services because I do not accept being lied to and choose not to do business with a service that does either. I was contacted by a manager that offered to schedule a touch up service, which I do not want, as I will not do business with deceitful companies and should not have to miss work to be around for a correction that was only offered when noticed by me. The manager canceled future services and informed me that the 200$ cancellation fee would be billed and if not paid in 90 days, would go to collections. This fee should be dropped, as they only performed half of an initial service and then lied about it. Had they not lied and performed the service they promised, I would have continued for the remainder of the contract. All I ask is that this cancelation fee be dropped. The manager I spoke with said he could not and it is a legitimate charge.

  

  Business Response

  Date: 07/25/2023

  Hi ****,

  Thank you for bringing this matter to our attention. We sincerely apologize for the areas that were not completed during the initial treatment. As soon as we were informed of the issue, we took immediate action to resolve it by offering you a free follow-up treatment. However, we understand that our attempts to schedule this resolution were not acknowledged.
  
  We acknowledge that ************** should have completed the treatment and promptly informed our office about the need for a follow-up visit. Please know that we take full responsibility for this oversight, and we are committed to improving our internal communication to avoid such occurrences in the future.
  
  We also understand your frustration with the situation, and we sincerely apologize for any inconvenience this may have caused you. Our aim is to provide exceptional service and timely resolutions to all our customers, and we deeply regret that we were unable to meet your expectations in this instance.
  
  While we appreciate your desire to cancel our services, we want to assure you that we remain committed to resolving this matter to your satisfaction. However, due to the offered resolutions that were not acknowledged, we regretfully inform you that we are unable to waive the balance at this time.
  
  We value your business and want to ensure a positive experience with our company. If you are open to discussing this further or if there are any other concerns you would like us to address, please do not hesitate to contact us. We are here to assist you in any way we can.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20319006
  
  I am rejecting this response because:

  I refuse to do business with dishonest businesses.  Had the technician not written in his report that he did treatments that he admitted to having skipped, I would not be canceling service.  You did reach out and offer followup service, but that was after I left a 1 star review of the first incomplete service (that was billed in full).  The incompetence of this company does not deserve a cancelation fee.  

  The agent that called me regarding the cancelation also chose to attempt to bully me to pay saying, "The technician wrote that he completed the service, so it's really his word against yours."  This is yet another unacceptable business practice.  I will be contacting my credit card to dispute the original charge since the first service was not done, and billed dishonestly.  I will also be filing a complaint with the ** Attorney General for these deceptive practices.  Remove the cancelation fee.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/09/2023

  The company offered to resolve only the poor, partial service.  I refused the service because they lied to me and they cannot fix the damage they did to my trust in them.  They did not remove their cancelation bill and still got paid for a treatment that was not complete.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my first service on April 18. 10 days later I asked for a re-spray because the wasp issue only got worse. I was told "more activity is a good sign." They refused to come out and re-spray for free, even though the sales rep had said it's part of their service. Instead they kept trying to reschedule a paid service for me. I paid for quarterly treatments, but to this company quarterly means 5 treatments a year. That was very confusing to me. Multiple times they tried to reschedule a paid service for me in less than 30 days, but found silly excuses not to come out and treat for free.After being given the run around, I tried to cancel service. They have been harassing me for months to pay them an additional $180 to cancel service. I've been trying to get a refund. their door to door sales guy lied about rodent activity to get the business. The spray tech was lazy and did a rush job, being on my 1/4 acre property for less than 30 minutes when it should have taken more than an hour to do a complete detailed job. I saw no reduction in spiders. When I reached out multiple times for help I was basically told no. This is a shady company who does a bad job on purpose so they can extort a cancelation fee out of people. They call me weekly harassing me for the cancelation fee. I want a refund. I wasn't provided the service I signed up for. I had to spend more money on Amazon buying wasp killing chemicals myself.

  

  Business Response

  Date: 06/28/2023

  Hi *********,

  Thank you for sharing your feedback with us. We greatly appreciate your insights as they help us identify areas for improvement and provide a better experience for our valued customers.
  
  We apologize for the increased wasp activity following the initial visit. While this may not be the desired outcome, it can actually be a positive sign. Our product is designed to flush out existing pests and establish a protective barrier around your home, which helps prevent future activity. As you continue with your regularly scheduled services, we expect to see a significant reduction in the wasp population.
  
  Regarding the in-between follow-up visits, we would like to clarify that they are indeed available to you as outlined in the "100% guarantee" section of the Service Agreement. It is important to note that these follow-up visits become available after the egg cycle visit, as explained in detail within the Service Agreement.
  
  To provide further reference for the Better Business Bureau (BBB), we have attached a copy of your Service Agreement. This document will help them gain a comprehensive understanding of the terms and guarantees associated with our service.

  Customer Answer

  Date: 07/01/2023

   
  Complaint: 20221491
  
  I am rejecting this response because:

  I never got the full service I paid for. The job was rushed, and the tech didn't even see the wasp nest in ***************** area. 

  There was one was nest removed near the front door. Within a day there were two more being built. Those nests got bigger and bigger.

  The service was rushed, the inside of the house wasn't treated. I reached out via e-mail multiple times asking for the job to be re-done to better completion and I was told I'd be charged for the service. When I pointed our your companies policy of touching up for free, I was told "it's too soon." When I reached out again, I was told we could schedule a service for a charge. 

  Your door to door sales guy lied to me and told me my neighbors are seeing a ton of rodent issues. I've spoken to my neighbors on next door and they all agree that your sales guy lied. 

  Your chemicals did absolutely nothing on the spider problem. I gave your company 3 chances to come out and touch up and I was told no.

  I never got the service I was charged for, so I had no choice but to cancel. 

  I expect a refund for the poor level of "service," I received. You made my issues worse and didn't come out to help when I asked and asked again for help.

   

  Once I finally canceled service, someone on the phone offered to send out a re-treatment for free. Too late! By then I already bought supplies on Amazon to treat the issues myself. I want nothing to do with your shady company. Your quality of service is pitiful. Your sales guy is a liar. I'll NEVER work with a door-to-door sales person again. No point in growing your company fast if all you have is disappointed customers. 
  

  I get weekly e-mails and calls from your company telling me to pay the cancelation fee. Cancelation for what? I never got the full service I paid for. You owe me a refund. 
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 08/10/2023

  Hi *********,
  
  We appreciate you taking the time to provide us with more information about your experience. We want to sincerely apologize for any inconvenience or frustration you've encountered during this process. Ensuring our customers' satisfaction is paramount to us, and we regret that we fell short of that goal in your case.
  
  In light of your feedback and to address your concerns, we have initiated a refund for the initial service, amounting to $175.70. Please be aware that it may take **** business days for this refund to be reflected in your bank account. We understand the importance of timely resolutions, and we're committed to ensuring that this matter is resolved to your satisfaction.

• Initial Complaint

  Date:06/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a high pressure company that pushed me into a contract for 12 months.Fist service is charged as normal, then is supposed to be quarterly after but apon the second visit **************************************************************************************************************** any way that my account would be put into automatic payments. **************** over the phone is also poor. Additionally the charge a $230 early termination fee. when I expressed my desire to cancel I was pressured more to keep the service.

  

  Business Response

  Date: 06/16/2023

  Hi Kc,

  The egg cycle visit takes place ***** days after the initial service. It is a billable visit, as is every Quarterly visit. This is outlined in the Service Agreement and Service Contract Review, which were reviewed with you at signup. You recieved copies of both of these documents at ********************. We've attached copies of both for the BBB's reference. 

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20188384
  
  I am rejecting this response because:

  The documents attached to your response are the first time I have ever been presented with them.  Furthermore half of the complaint was that I was not notified that my payments would be automatically withdrawn. I requested a paper bill and have save all email correspondence and will present them to my attorney as soon as I receive the paper bill.  My emails never included any of the documents you provided in your response. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/27/2023

  We've attached the day, time, and email confirmation it was sent to you on the screenshot from our CRM database.

  All payment receipts has been sent to the same email as well. If you would like us to remove automatic payments, we can note your account for future visits. 

  Please let us know if you have any other questions.

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20188384
  
  I am rejecting this response because:

  This isn't a resolution and isn't acceptable.

  The correspondence on this message board is the only place and time i have been presented with the documents you are talking about. I have all emails and communications archived. When i receive a paper bill i will present all evidence to my attorney and decide how to move forward from there.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/13/2023

  Dear BBB,
  
  We appreciate your involvement in this matter. We want to assure you that we have diligently provided the customer with all the necessary documentation, clearly outlining the terms, pricing, and frequency of our services. The customer was presented with this documentation on the same day they signed up for our services.
  
  We strongly advise the customer to thoroughly review their various inboxes, including their deleted emails folder, as we believe the documentation we provided is available to them. Our internal system confirms that the necessary information was sent to the customer.
  
  If you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to cooperating fully and addressing any inquiries you may have.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:06/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ignores No Solicing signs and continues to your door, ringing the doorbell or knocking on the door. When asked to leave, they disregard your request and give you a stare like you just kicked the solicitor's dog. They've done this to me twice in the last few months, each time writing down a note that is subsequently ignored by the same person.This company has a horrible reputation already, and won't be getting any legitimate business doing business the way they do, which is to lie to you (about neighbors having pests). They are a pest that needs to be eliminated from Seattle.I need this company to STOP IGNORING MY SIGN and STOP COMING TO MY DOOR.

  

  Business Response

  Date: 06/06/2023

  Hi *****,

  I am writing to offer my sincerest apologies for the repeated instances of door-to-door solicitation you have experienced from our company.

  Please be assured that I will personally address this matter with our team to ensure strict adherence to No Soliciting signs and respect for our customers' boundaries. It is essential for ** to rectify this situation and regain your trust.

  Furthermore, I deeply regret any misinformation or deception that *** have been conveyed during previous interactions. Our intention is to provide transparent and honest services to our customers. I apologize if any misleading information was communicated regarding pest issues in your neighborhood.

  Please know that I am fully committed to resolving this issue and preventing any recurrence. Your feedback is invaluable to us as we continually improve our practices and ensure the highest standards of professionalism and respect.