Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representative came to door to offer spray service for pests. He explained the service and offered a contract for additional spray events over the course of a year. I did not understand the value of the contract until they emailed me the invoice. I thought I understood the initial price with discount would cover all four sprayings. I learned from the invoice that the initial price would be repeated three additional times. If I understood that at the time, I would not have agreed to it. I called them. They offered me one more spray but declined to let me cancel the contract. I offered them the initial fee of $176.16 for the spray they did but wanted them to cease further spraying and charging me. I blocked any further charges on my credit card # they have on file.

  

  Business Response

  Date: 06/02/2023

  Hi ***,

  Thank you for reaching out to us and sharing your concerns regarding the pricing and terms of the service plan you agreed to. We genuinely apologize for any confusion or misunderstanding that *** have arisen from our communication.

  Upon reviewing your account and the records of your interaction with our representative, we have found that our company followed our standard procedure by providing you with the necessary documents outlining the pricing and duration of the service plan. These documents were emailed to you the same day you signed up for further review. We've attached both documents for the BBB's records. 

  We always strive to be transparent and ensure our customers fully understand the details of our services.That being said, we regret that you did not realize the full scope of the contract until receiving the invoice. 

  Please let us know if you have any questions or concerns.

   

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sales Rep came to my house the other day, gave me a deal with discount for initial service and a free ***** days follow up service. By 04/25/2023, the service person arrived my house a little bit earlier before me, then he told my wife need to sign something before the service, my wife does not understand English and it ended up signed up for a one year contract, once I got home he never mentioned it to me! And 05/22/2023, The other service person came to my house for the "follow up" service which I thought it's free according to the conversation with the sales Rep, it was 9am in the morning, my wife was home alone. And then I found out the company charged the service fee as well! Isn't it a SPAM AND FRAUD? Stay away from the company! And I require them to waive the charge of the second service and cancel the contract ASAP!

  Customer Answer

  Date: 05/25/2023

  EcoShield Pest Solutions - Seattle

  dba EcoShield Pest Solutions
  617 ***********
  *******, ** 98188

  

  Business Response

  Date: 05/31/2023

  Hi *****,

  The attached Service Agreement and Service Contract review we have on file were signed and copies were sent to your personal email the same day. As mentioned, it is a ***************** plan and all regular visits are billable. Please let us know if you have any questions.

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20101170
  
  I am rejecting this response because:
  

  The first contract I signed is totally different than what the sale representative showed me on his phone, he told me he can give me discount for the initial service and a free follow up service, and the second one is the service man ***************************, he told my wife to review something and it ended up review the 12-month contract because she doesn't understand English and never mentioned it to me. All I want is to cancel the contract that is all, I reviewed other comments as well, my family is not the only one have the same experience, is the company always being racist and trying to take advantage to those minorities? 

  Sincerely,
  
  ********

  

  Business Response

  Date: 06/06/2023

  Hi *****,

  The agreement we provided is the only agreement you were presented with. If you have a copy of another document you signed up for, I'd be happy to review and correct our records. We've attached another screenshot of the documents being sent to the email you provided us with. As of today, there is a $255.49 balance for canceling the service plan prematurely. 

  Customer Answer

  Date: 06/11/2023

   
  Complaint: 20101170
  
  I am rejecting this response because:

  The initial and signature are not mine, close the account and I don't even want the refund of the second service because I don't want to deal with this guys no more. Additionally, the service is useless anyway, a lot of ants and spiders still running around. 
  
  Sincerely,
  
  Miles **

• Initial Complaint

  Date:04/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company pressured me into signing a 12 month contract to service my home for pests before evaluating my home. On the day of our first service we were informed that because we had multiple garden beds along half of our home that they could not use their spray products there due to the "food" plants being present. These two walls are specifically the areas of problem for us. Their solution was to sprinkle "granuals" to altry and address the problem. We allowed 6 months of the service paying a hearty bill for a fraction of the service we signed up for and continuedto have pest issues. We said enough was enough and canceled the card the company was billing their services to, but the company refused to acknowledge their wrong doing in signing us up without evaluating our home and continued to tell us we can not break our 12 month contract. They want us to continue paying for a service they have failed to deliver. They are now threatening to send us to collections. We think that we should be able to terminate the remaining $172 due for future services since we have only been receiving partial service from the company. We also want to make other aware what this company is up to and warn others to not get into any kind of contract with them before their home is evaluated.

  

  Business Response

  Date: 04/28/2023

  Hi *******,

  Thank you for reaching out and bringing this to our attention. We apologize for not taking care of this sooner. We do see an attempt to reach you on 4/24/23 and confirm that the $176.40 was waived. Please consider this another written confirmation that the balance was waived and the account is closed. Please let us know if you have any other questions.

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales rep named **** came to my door. Once I received his flyer and verified his name, I pointed out that my property is fully fenced and clearly marked No Trespassing. I instructed him to leave. Even after that, he kept trying to sell me his service. After I told him to leave the second time, he left.

  

  Business Response

  Date: 04/13/2023

  Hi ****,

   

  The address you've attached belongs to a different person, we have no mention of you on file for this account. If you wish to make any changes or get information on this address, please provide us with your relation to the account holder and we will verify with the customer.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield came to my door selling their extermination services. I was interested because I had an active rat issue at my property. I already had an exterminator and had paid quite a bit to block out the rats, have exclusion work done and replace the barrier shield in my crawl space. I explained all of this to the EcoShield sales ******** inspected my property and so did EcoShield's extermination team. They said they could handle this issue and the rats should be gone in a couple of months. They also said that no more exclusion work was required. I requested a monthly service rather than the quarterly service proposed. We are 6+ months down the road. After signing a contract with EcoShield, I have repeated contacted them about activity inside the house and requested further service. Last week, a rat chewed through the water pipe in my bedroom. I contacted EcoShield to request further assistance. They sent out a technician twice in the last week. He looked at my property and has informed me that I now have activity in the attic and holes in the roof (not there before they took over my account). He also says that the vapor barrier in my crawl space is compromised and needs to be replaced. They are unwilling to provide mitigation for the plumbing fees incurred to date. They are unwilling to provide exclusion services to fix the damage that had occurred since they took on my account. They say they guarantee their work, but the only thing they will do is send out a technician who cannot catch a rat to save his life. They routinely just drop off traps as "service". They don't bait them or place them for you. I can't believe the damage in the last 6 months. I would like to get a refund for all services at this point and for them to pay my plumbing bill for the rat chewing through my pipe, clean up cost for the water damage, new exclusion work for the holes in the attic and replacement of the vapor barrier in my crawl space.

  Customer Answer

  Date: 03/09/2023

  I am receiving services from the Seattle area location:

   

  EcoShield Pest Control

  607 Industry Drive

  Tukwilla, **  98188

  

  Business Response

  Date: 03/20/2023

  Hi *****,

  We are attaching notes from the account and our team regarding the feedback you brought up.

   

  We made recommendations to her on these dates via her service notifications that she receives upon the completion of each service.  Here is a summary of what has been mentioned.

  
  07/05/22:  Thank you for choosing Ecoshied! Today I came by to inspect the home for rodent activity. There is a significant amount of activity in the house itself. I left behind 6 glue trays and 3 snap traps. Some things that should be done before we go in an try to get them out include: sealing up the doggie door, cutting back all the shrubbery from the home. I don?t want ** to go out and do a bunch of work and have you pay a bunch of money when there are things that can be done on your end to drastically reduce the amount of work and cost for you. I will follow up in a couple weeks to send more traps and see how progress is on the activity. If you have any questions please let ** know!-*****
  07/19/22:  My name is ******************************, your pest control service technician. ************** focused on spiders, ants, rodents, and other general pests. Services provided: checked crawlspace no activities to report both glue trays are untouched, Inspection of exterior structure, bait replacement of rodent stations, and treated structural foundations with a residual barrier liquid application. Expect to see increase in pests activities with every applications as insects come in contact with treatment areas. Please allow product few weeks to reach its maximum effectiveness. All detailed information is in your invoice. In the interior of your home recommend to clean and vacuum all rodent droppings.
  as the bushes. 
  11/03/22:  Thank you ******* family! My name is *******, and I was your Ecoshield technician today. ************** consisted of:
  inspection of entire property. I found two areas of concern. The back shed seems to be a conducive area for rats. Also, the apples in the backyard are conducive for rats, as they prefer to eat that over bait.
  checked all bait stations and added new bait to all of them.
  power sprayed the foundations, low hanging *****, and doorways.
  Thank you! If you have any questions feel free to reach out to our office.
  12/07/22:  *************** was provided by *******. I checked in with your son-in-law who reports catching rats on the interior of the home still. I placed four more snap traps on the interior of the home: two in the laundry room, one in the kitchen, and one in the converted garage. Continue to clean and sanitize as this issue is being addressed. 
  03/07/23:  Thanks for having me come out yesterday I'm glad ****** and you got a chance to talk about the pest control plan for your home. We discussed cleaning up clutter inside as well as managing vegetation outside to reduce nesting and hiding places as well as a plan for exclusion so we do not have rodent reentry and a plan for damage repairs.
  This home is not taken care of and has serious sanitation issues that the customer has not addressed, both inside and out.  We even let her know that we would make her home a "manager only" account until all of the work was done and the problem solved.  If she doesn't take care of her sanitation issues, and have the correct exclusion work done, this problem will not go away.  The only thing she has done is secured the cat door.
  
  

   

   

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19553042
  
  I am rejecting this response because:

  The EcoShield rep admitted that service technicians are timed and get paid per visit they make.  The technician only wants to drop off traps - not take the time to properly set them up.  The property has been cleaned up. The problem is rats are dirty.

  I agree having a manager servicing our account will help.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/24/2023

  Hi *****,

   

  Our scheduling department will be reaching out to schedule an inspection of the property. If upon inspection, the recommendations have not been followed we will, unfortunately, not be able to further service the property.

   

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19553042
  
  I am rejecting this response because:

  They aren't offering to rectify the problem they created by not providing proper services as per our contract.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/03/2023

  Thank you for bringing this to our attention.  
  
  

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19553042
  
  I am rejecting this response because:  EcoShield solicited my business.  I was relatively happy with the previous termination company.  I was promised an improvement in rodent activity and conidiations and that simply hasn't happened.  The sales rep knew the condition of our home and the state of activity when he recruited our account.  In fact, our previous termination company completed extensive exclusion work complete including a new vapor barrier in the crawl space and new insulation.  The monthly service technicians who have come to our property from EcoShield have not come inside to assess changing activity and conditions even though I have reported problems.  We didn't know there was new burrowing and holes in the roof and crawl space until after our pipe burst due to rodent activity.  Senior reps became involved due to my complaint with BBB.  EcoShield hasn't delivered on their guarantee.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/17/2023

  Hi BBB,

  There is no guarantee to what shes speaking of. We have attached copies of her Service Agreement, in case they were not added to previous responses. As far as the techs not coming inside, we have addressed this with her because her tenants do not answer, which is why we now have to have her meet ** at the property to get inside. The work she is claiming was done incorrectly, was done by her previous company. Due to the issues and feedback we have gotten when we visited this property, there isn't anything else we can do here. We will have to close this customers account.

  

  Business Response

  Date: 04/20/2023

  Here at the two documents that were provided to the customer at sign-up. Please let us know if you need any other information.

  Customer Answer

  Date: 04/23/2023

   
  Complaint: 19553042
  
  I am rejecting this response because:  they aren't saying anything new.  They haven't provided the service they say they were going to provide.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/02/2023

  To BBB and consumer

   

  Please review the provided documentation the customer signed up for. Due to inspections completed by our licensed professionals, we will no longer be providing pest control services to *************************. Her account is closed and there are no further charges.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a signed contract that I never signed, I signed an agreement for services but was never told about a 2 year contract nor was there any detail of a contract when I signed the service agreement. I have sold the house 3 appointments short of their "contract term" I no longer need services at that address and I am now renting and do not need services at my new address.Also they have removed the contract from their customer portal so I can no longer view or download it.Account # ******

  

  Business Response

  Date: 02/09/2023

  Hi ****,

   

  Thank you for bringing this to our attention. We've attached a copy of the Service Agreement we have on file. Please confirm if that is your signature, are we can move forward with a resolution. 

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 19349224
  
  I am rejecting this response because:  The document sent does have my signature but it is not the document I signed.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/17/2023

  Hi ****,

   

  This document was reviewed and presented to you at signup. This is the only document with your signature. Are you saying you signed multiple documents with EcoShield? 

• Initial Complaint

  Date:01/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 we had a ecoshield sales person come to our door offering us a contracted service. We have a vole problem in our yard and were told they could take care of that. We were given a price which was too high for us to afford. The sales person said he could lower the price, so we agreed and signed a contract. We made 2 payments, when we realized that the the service that we actually need, getting rid of voles, was not included. When we called to complain we were told we would have to pay more to add the service. We said we could not afford it, and asked for the account to be cancelled. The account was cancelled in November after many phone calls to do so. We were then told we had to pay over $300 to cancel the service or they would sent it to a bill collector. We explained that we were sold a contract under false pretenses and felt that we were being held hostage. Now after more phone calls, threats have continued so we paid to get out of the contract, and avoid it being sent to collections and ruining our credit. I feel we were duped and then threatened and we got nothing we asked for. To make matters worse, we were told we have no recourse and that it was our fault for signing the contract.

  Customer Answer

  Date: 01/17/2023

  Thank you for your response.

  The service agreement has the following contact information:

  Eco Shield Pest Control Seattle, LLC

  d.b.a. EcoShield Pest Solutions

  607 ***********.

  *******, ** 98188

  **************

  We have only called the ************** number, however it is a recorded message with options for service or billing. When we have chosen billing, were are directed to customer service, which I believe may be out of state because their online website lists ************* for "Billing Questions".

  Their website also lists their corporate address as:

  275 E. Rivulet Blvd.

  Suite 106

  *******, ** 85297

  Hope this clarifies,

  Thanks again.

  

  Business Response

  Date: 01/26/2023

  Hi *****,

   

  Thank you for reaching out and providing us with your feedback. We want to sincerely apologize for any frustration this experience may have caused. As outlined in the copy of the Service Agreement you attached, voles are not guaranteed pests. We reviewed your account notes and found that your initial concern was ants in the home, and you later communicated with us that you were under the impression that granules can deter voles. When our customer service rep spoke to the Service Manager, we relayed to you that voles would not be affected, as the granules only reach the surface of the ground. We again, apologize for any frustration, but the voles are not outlined in the Service Agreement you signed up for.

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18808753
  
  I am rejecting this response because:

  We did not, and have not ever had an ant problem! I would never sign a one year contract for something I didn't need. My husband, myself and my adult daughter were present when it was stated that our ONLY concern was a vole problem. All three of us can and will attest to the fact that an EcoShield sales representative came to our door, offered us, and told us, EcoShield could take care of our vole problem. It is the ONLY reason that we signed a one year contract. When, two days later a service provider came to our home and placed two rodent bait boxes around our home, we called and inquired what was being done for the voles? After that inquiry, another service provider came to our home and sprinkled granules on our lawn, which we were told was to treat the ****** When we received a followup call, we were then told that voles were not included in our contract, however, if we paid an extra $185 a quarter EcoShield would include it. That made no sense to us, due to the fact that we were under the impression that that is exactly what we had already signed a contract for. After several calls back and forth, we were then told that voles are not even a service that EcoShield treats for. It was then that we insisted that our contract and services end. We were mislead, and lied to. EcoShield is continuing to lie as they are stating that we signed up due to an ant problem. This is a flat-out lie. Why did they come back out after our phone call asking about treating voles and spread granules that we were told was for that very purpose? If they do not provide service for voles, why did they want to charge us an extra $185 a quarter to do so? None of this adds up to anything but bait and switch, lies, and attempts to cover up! 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 7 months ago, an ecoshield sales rep sold me pest control and asked that for an upfront price reduction on the first service, I try out the service for one year before cancelling. I didn't realize I was signing a contract that would have a cancellation penalty based on that remark and the fact that the sales person said I was only authorizing the person to come perform the service. What I thought I was signing was a receipt on the sales persons phone for the upcoming first service (I didn't invite them I side to read anything in detail due to Covid). Now I need to cancel due to financial reasons and they said I'm obligated for two years and are trying to charge $240 in severance. I do not want to pay this as I think this sales practice was not transparent. See case ******** where I accidentally filed this against the wrong Ecoshield company a few months ago.

  

  Business Response

  Date: 01/12/2023

  Hi ******,

   

  Thank you for outlining your recent experience. When you signed up with us you agreed to a certain amount of services, which resulted in the $221 discount. If you decide the cancel prematurely, we only ask for the discount in return. Before it ever comes to canceling, we want to do everything we can to resolve your concerns. If the concerns were financial, we have several resolutions, including payment plans. We have attached a copy of the Service agreement in this response as well.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with EcoShield Pest Solutions on June 26, 2022, for an initial service to be followed by 4 quarterly services. I told the salesperson that I needed to be at home for all services because I had a dog who would be upset with them on my property if I were not here. In addition, part of their service was to include the inside of my garage and my upper deck, neither of which would be accessible to them if I were not home. They agreed that I would be notified before appointments. I indicated that I was not comfortable giving them my credit card number for their file but that I would write a check for each service. The first service was on June 30, 2022, and I paid for that by check.The second service was on August 17th, however I was not notified and was not home. According to their "completed service" document, they treated the garage, *****, fence attachments, doors, windows, light fixtures and exterior foundations. Clearly, my garage was not treated since they couldn't get to it. Also, upon inspection, I saw that the *****, fence line, and foundation were covered with spider webs and had clearly not been touched. My outside light fixtures were still all covered in spiders and webs. I called to complain. They agreed to send another technician to finish the job. I was home when he came and walked him through it. He spot treated those areas but explained that he was not supposed to do my deck since he would have to come through the house with the long pole and he might hit my ceiling or ceiling lights. I felt that, even though I showed him where the problems were outside, he did a minimal job of treating them.I called to cancel the service because they did not do the job as they had contracted to do it. They said I would have to pay a cancellation fee and tried to convince me to let them come out again. I said no and didn't think I should have to pay a fee to cancel when they were not doing the job. I asked to speak to a manager, but none was available. They agreed she would call me as soon as she was off the other call. No call came. I called two other days when they also promised a manager would call. My last call was to representative named ***** who promised I would get immediate attention and she would follow up by email to be sure it happened. She also assured me that the account would not be sent to collections until I had time to discuss my concerns with a supervisor. I have received no follow-up calls or emails other than from their billing department. I sent an email to management on November 1, 2022. I have received no reply. Now they have sent my account to A.R.M. collections. I am disputing that at this time.

  

  Business Response

  Date: 12/15/2022

  Hi *****,

   

  When our team member reached out on 8/25/22 and offered resolutions, you denied them and wanted to speak to a supervisor to close the account with no charges. As outlined in the Service agreement, there is a 100% guarantee that covers you with up to 3  free touchups visits to resolve the pest activity. You did not want to move forward with that and decided to discontinue. Due to your decision, we closed the account and added an invoice for the discount we provided you with a signup for agreeing to 5 quarterly services. We attached a copy of the Service Agreement as well.

  Customer Answer

  Date: 12/18/2022

   
  Complaint: 18466529
  
  I am rejecting this response because: It is untrue. 
  

  However, at this point, I am going to pay this bill under protest.  I cannot afford to have this go to collections and therefore, I am paying to protect my own good credit.  However, from the response from EcoShield, it is clear they are not interested in understanding my point of view.  Unlike their response claims, they have not ever "reached out" to me, nor did they "offer solutions".  I have called them three different times with the same request. Yes, I rejected the only offer they made - to continue my service for the year, not because I didnt want it, but because I wanted it done correctly as promised in the contract that we both signed. And yes, I asked to speak to a supervisor, because the only thing the phone operator was able to say was were sorry that happened but if you will continue the annual service, we promise it wont happen again.  Why is it too much to ask to speak to a supervisor?  

  I also emailed a letter to Corporate and asked that it be routed to a manager with decision-making ability.   I heard no response from them, which is when I filed the complaint with BBB.  No one from EcoShield has ever contacted me by phone or email, regardless of what they claimed on the website.  Their own response here says I asked to speak to a supervisor, and when I did (all three times), I was assured that one would get back to me within 48 hours.  That never happened.  I can only conclude that Ecoshield cares nothing about listening to their customers to be sure they are getting the whole story.  Regardless of the payment issue, I would think that they might care to know that their people are not doing the job they were contracted to do. Clearly, they do not. 

  *****************************

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rep gave me a list of things they could treat. I told him my concerns. He said no problem. The time he sprayed he barely did the perimeter of the house. My husband asked him about the pests we were really concerned about. He told him oh that takes someone who has a license. WE DISCUSSED THIS ON THE INITIAL CONVERSATION. 30 days later the other guy comes. Does nothing. I tell him hey we still have a huge ant and slug problem. He gaslight us about time with the treatment. We get a 2nd spray no changes. I contact eco shield to cancel I'm unhappy. More nonsense about time with the treatment. 3rd spray comes I'm over it. I've seen no changes I refuse to schedule and request to cancel. I'm ignored. I've emailed and responded to texts. My husband called. We had to get another company. I don't want your services. I want the calls to stop. We paid for nothing. I tried to be kind initially but now I'm over it. Please just cancel our contract. We have not had any additional "treatments". Just harassing calls.

  

  Business Response

  Date: 12/15/2022

  Hi ******,

   

  Thank you for brining this to our attention. Due to your experience, we went ahead and waived the $254.79 initial discount chargeback. There are no other charges and the account is closed as you requested.

  Customer Answer

  Date: 12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************