Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company canvassed my neighborhood claiming to be working for my neighbor. They promised pest control and did not deliver. But have harassed me via phone calls from a call center continuously. Threatening me with collection. The first time they came to our home their chemicals made my dog sick/vomiting within an hour after they left. They claim their products are natural and pet friendly. My and, spider and mosquito problems got worse in a week after they came. One of the employees also was physicked with a bad cough and did not come into our home but rather stayed on our porch talking and coughing on my husband stating he did not have Covid. Within a few weeks we had bug problems worse than ever. They told us that would happen. All calls and messages I left for them go to a call center in what sounds like ***** and no one calls back for resolution. The second visit I called to cancel days in advance as we were quarantined with *****. I called and left voice messages and talked to people at the 888#. They sent someone to our house anyway and the person insisted on spraying just the outside. He left an old trap outside from the first service and didnt bother to remove it, we also experienced ant problems so badly that we had to buy product and handle it ourselves. They tried to charge me for a full service and complained when I called my credit card company and stopped payment. This company is a scammer and when i called to resolve the situation the people read from a script that only involves collecting money. They offer little to no service and just charge your card. After the second visit it took a month for anyone to call me to address what I thot was my complaint but mo they just wanted money. I e asked for a manager to call me on several occasions and finally someone called me and left emailI missed the call but when I called back all I get is the call center. The local mum er they gave me transfers to the call center. This company preys on people!!

  

  Business Response

  Date: 12/12/2022

  Dear *****,

  
  I am sorry to hear about your negative experience with our company. We take all customer complaints seriously, and we are committed to providing high-quality services to our customers. Based on your complaint, it appears that we failed to provide the quality customer service that were promised and that our employees acted unprofessionally. We take full responsibility for these mistakes, and we apologize for any inconvenience or frustration that you experienced. Due to these issues, we went ahead and waived the $252.95 initial discount chargeback from the account. The only balance remaining would be the $185.06 for the service that took place on 8/29/22. Please do not hesitate to contact us if you have any further concerns or questions. We are committed to working with you to resolve this situation and to ensure that you are satisfied with our services.

  
  Sincerely,
  

  EcoShield Customer Feedback Resolution Team 

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoSheild Representative ************************* in Seattle branch came to our house June 2022 sold us the pest control service. At that time he claimed that EcoShield was such a wonderful company that offers huge range of pest control service all included with no additional or hidden fees. He even mentioned that we can freely terminate our services whenever we are not satisfied and we won't be charge any fees AT ALL. This was such a lie. The company does not provide any valid pest control services. All they did was placing several insect trap around the house and mop off the spider webs. One ant box was spilled due to incorrectly placed by the representative and ruined my wooden floor. The insect traps costs maybe five dollars each and they place in total of less than ten in my house. No pesticide was used. I was so shocked that their rep come and go in 10 minutes for the visit. And each visit they charge around two hundred dollars. The pest issue never got fixed and now there are more and more issues. The company use this door to door selling technique to lure you in and lock you with year round contract without providing a normal service. The phone line never connects and they only replied you with their `amazing` pest control packages with additional fees whenever you need them. I require my policies to be terminated and settle all of the issues. And I request the sales representative never showed up again. STOP LYING.

  

  Business Response

  Date: 10/31/2022

  Hi *******,

   

  We are sorry to hear of the pest activity you are still having. We reviewed your account and found that you just spoke to our customer service team on 10/27/22. When you let them know you were still having pest activity, they offered to send a technician out to fix it at no extra charge, but you declined the offer. Due to that decision, your account was closed and the **** of $231 was added.

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from EcoShield named ******* knocked on my door and made a number of promises and guarantees he either had no intention of fulfilling or had no idea his company was unable to fulfill. As a result there were services, such as: 1) even though I told him the back side of my home is high because it is built on a hill he guaranteed they had ladders tall enough to allow them to treat the ***** all the way around ***********) They would be able to to test both the attic in my home and the crawl space under my home, which they dont. When the came out they stated the best they could do was put dow glue traps. 3) He said they could spray for spiders; again, they dont. They put a glue trap in the middle of a stair leading from my garage into my home. 4) The exterminators started bad mouthing the sales representatives when I told them what the services were promised . He said: This happens all the time. Those guys will say anything to get a sale. We cant reach your waves, we dont spray. 5) Exterminators are not cooperative. When I called back to say I was seeing way more spiders inside my home after their first treatment. I was told the exterminator will gladly treat the interior. When he arrived he was argumentative and told me we dont treat inside. The next treatment was no better. Seeing far more spiders than I ever had in the entire 22 years I have been in this home. 6) When they treat the inside theyll say because we did the inside were not doing the outside this time and vice-versa. 7) When I called and said I just want to cancel because this isnt working. I had far better results just walking around my home and spraying around the exterior and the crawl space monthly than I got from their service, I was mildly threatened with taking me to collections because I was obligated by contract to pay $220 for one more service. I have already paid over $400 and have had terrible service, results and they didnt fulfill their promises.

  Customer Answer

  Date: 10/25/2022

  My first name is: *******.  
  My name is *****************************.  Please add to your records so we can proceed.

   

   Thank you,

   

  ****************

  

  Business Response

  Date: 10/28/2022

  Hi *******,

   

  Thank you for bringing this to our attention. We want to sincerely apologize for the unprofessional comments made by technician and sales rep. *** last time we were at your home was 7/20/22, which would be outside our service guarantee window. Due to this experience, we went ahead and waived the $220.60 balance from the account. ***re are no other charges and the account is closed.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoSheild Representative ************************* in Seattle branch came to our house June 2022 sold us the pest control service. At that time he claimed that EcoShield was such a wonderful company that offers huge range of pest control service all included with no additional or hidden fees. He even mentioned that we can freely terminate our services whenever we are not satisfied and we won't be charge any fees AT ALL.This was such a lie.The company does not provide any valid pest control services. All they did was placing several insect trap around the house and mop off the spider webs. One ant box was spilled due to incorrectly placed by the representative and ruined my wooden floor. The insect traps costs maybe five dollars each and they place in total of less than ten in my house. No pesticide was used. I was so shocked that their rep come and go in 10 minutes for the visit. And each visit they charge around two hundred dollars. The pest issue never got fixed and now there are more and more issues.The company use this door to door selling technique to lure you in and lock you with year round contract without providing a normal service. The phone line never connects and they only replied you with their `amazing` pest control packages with additional fees whenever you need them. I require my policies to be terminated and settle all of the issues. And I request the sales representative never showed up again. STOP LYING.

  Customer Answer

  Date: 10/18/2022

  Hi BBB Team,

   

  The business (**********) location: 607 *********** *******, ** 98188

  The business (ECO SHIELD) phone number: **************

   

   

  Our home address: ****************************************************, 98059

  Our home number: *************

   

  Thank you and please let me know if there is more information I can provide!

   

  Best,

  ***

  

  Business Response

  Date: 10/25/2022

  Hi ***,

   

  We appreciate you taking the time to outline your experience. Unfortunately, you are not a contact under the account for this address. To move forward with any changes, or to disclose any notes from this account, we would need you to contact the account owner to authorize you as a contact on this account.

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18221350
  
  Hi EcoShield, 

   

  My Husband Mingjun(****************** has authorized me as a contact on the account and he also authorized me to proceed with claim.

   

  We had clearly stated that we request no more services coming to our home, but why did you still schedule another appointment this month?

   

  We do not want any service AT ALL. Please do not come, as we already requested to cancel our contract. Please cancel and STOP scheduling any services without our agreement.

   

  
  Best,
  
  *****************

  

  Business Response

  Date: 10/31/2022

  It looks like there are no separate complaints submitted for the same account. TO BBB, please remove one of two complaints.

   

  This is the response that was submitted to the other complaint as well.

  Hi *******,We are sorry to hear of the pest activity you are still having. We reviewed your account and found that you just spoke to our customer service team on 10/27/22. When you let them know you were still having pest activity, they offered to send a technician out to fix it at no extra charge, but you declined the offer. Due to that decision, your account was closed and the **** of $231 was added.

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18221350
  
  I am rejecting this response because:

  Hi Ecosheild,

   

  Yes, we closed our account cause you just book another appointment while we were still here trying to discuss on solutions. We clearly stated that we want no more appointment and we want the problem to be resolved. Unfortunatly, this message was not totally ignored from your side. And it was just frustrating that your company put $231 closing charge for our account while, at the beginning, your sales person clearly stated that there we can freely cancel our policy and there will be no charges at all. Totally a lie.

  
  ******* and ********;

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just had this company spray for spiders and bugs and ive still got spiders and bugs. In fact its gotten worse after every application ecoshield does. Last spray was oct 12 the pictures attached are from oct 17.

  

  Business Response

  Date: 10/21/2022

  Hi *******,

   

  We know how frustrating it is to see activity persist after receiving a treatment, but this is the most important part of the service. We want to know if activity eventually decreased, stayed consistent, or even moved to different areas. Knowing these details allows our technicians to better understand the pests patterns and behaviors and know how they should proceed. We cannot retreat the same areas within 2 weeks of each other due to product usage labels but if you still have lively pest activity around your home, we'd be happy to schedule a free touch up visit. Please give our treatment at least ***** days before you request a follow up appointment because we want to see the full effects of the first treatment. 
  
  
  

  Customer Answer

  Date: 10/24/2022

   
  Complaint: 18237763
  
  I am rejecting this response because:
  I didnt sign up for an experiment, ************* guaranteed the sercvce you were going to provide was already tested and assured me that it would work. I never signed up to test your products to see if they worked or not. You didnt provide the service that i signed up for. I want a full refund of what i paid so far and cancel my contract.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by an EcoShield representative one afternoon at my home. He pointed out a wasp nest and some other signs of pest activity, and offered to have someone come out that same day to clean up the items we discussed. There was a recurring charge/membership involved, and I accepted the terms. Later that day, someone came out to complete the job I'd agreed to and paid for. The next day, it was as if literally nothing had been done. The wasp nest was rapidly being rebuilt, from the leftover part of the shell that wasn't cleaned up. I was assured they'd spray something to prevent recurrence, but it clearly didn't work. The spiderwebs I pointed out were still there, in easy to see and accessible places. There was no change at all to any of the other bug related activity, and I ended up taking care of the wasp nest, the snails in the front garden bed, and the spiderwebs myself. Since there was absolutely no effectiveness to the job and I ended up doing it all myself, I called EcoShield to cancel the service. I spent the better part of an entire day on the phone, being bounced around, told I couldn't cancel, then transferred elsewhere and told that I could, only to get another call later to say I couldn't. I insisted, eventually having to say more than TEN times in one phone call that I wished to cancel and I was not willing to be sold to any further. I also asked that the additional $150 charge be waived - so that my investment in a job not done well or really at all would only be what I paid on the day of the visit. I was told this was being escalated to management, however, I'm receiving a harassing amount of calls, texts, and emails - and despite my horrible experience they are now threatening to send this to collections.

  

  Business Response

  Date: 10/20/2022

  Hi ********,

   

  We want to sincerely apologize for the experience you have had. When we spoke to you back on 8/9/22, we wanted to offer you a free in-between service we call touchups to take care of any areas that haven't been resolved after the initial visit. After reviewing the notes on the notes, it looks like you let our staff know that you have made up your mind and wanted to cancel the agreement prematurely, which resulted in the $165.75 invoice.

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18228502
  
  I am rejecting this response. The earliest "touch up" service offered was nearly two weeks out - and with wasp activity actually increased immediately post visit (from the nest not fully dealt with) in a high traffic area, we didn't have the option of waiting so long for service. I said as much in one of the calls. At that point, based on having been given conflicting answers and being bounced around on the phone, I opted to cancel because of the poor customer service during those calls. I've paid the balance, but I will continue to let people know that I do NOT recommend EcoShield. The way they've handled this really sets them apart as doing terrible business.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman showed up to my door, promised me one price for a service. Changed the contract and charged more. Refused to work with me.

  

  Business Response

  Date: 10/20/2022

  Hi ******,

   

  We attached copies of the Service Agreement and Service Contract Review that were presented to you. You received copies of these documents when you signed up on 9/8/22.

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18209061
  
  I am rejecting this response because:

  promises were made outside of the contract. Yes I signed it; however, I was lead to believe something else would happen. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried repeatedly to cancel our service. They are super aggressive, saying that they can't cancel our service unless we tell them why. When we tell them their service wasn't working, they insist they need to come do another service to fix the problem. When we tell them we don't like their extremely pushy tactics, they ignore that. They are calling me daily and leaving messages that they can't shut off our service unless I talk to them some more. I want a restraining order but I'm hoping I don't actually have to go there? Could you please ask them to quit calling, emailing, coming to our house, scheduling services for us, etc.? I want nothing to do with them ever again.

  

  Business Response

  Date: 10/26/2022

  Hi ****,

   

  Thank you for bringing this to our attention. On 10/7/22 your request to close your account was honored. There is no balance and we will not reach back out to take any more of your time. Thank you for your patience.

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022, I received a visit from a pest control company offering services in the area. EcoShield Pest Solutions offered a discount, as they were in the area and we could capitalize on this. I agreed to a 12 month contract, where they would visit at varying intervals to help deal with (specifically) small black ants that were infesting my yard and my home. The first visit on about 6/11 went without issues, a spray was used in the yard, and I was given a couple of bait traps for inside the house. However, I noticed no change in the number or behavior of these ants in the yard, nor inside the homeThe second visit, on 7/12, I mentioned to the technician that the products did not seem to work, in fact, it looked like they were feeding the ants. The technician used different products, including a granular product. More bait traps were provided for inside the homeAgain, there is no change in the number or behavior of ants. These visits by EcoShield cost $197.44I contacted the company and told them that the products are not working, and that I would like to cancel the contract with no penalty. The representative I talked to said that she would take care of it (I think - she was ***, and she seemed to understand my request)I received an email on 8/12/2022 stating that I had an outstanding account of $243.76. I called the company back, and again stated that their products do not work, and I refuse to pay for something defective. Again the *** representative said that this would be presented to the local branch manager and I would get confirmation. That part never happenedToday, I get a text and an email for the outstanding amount. The representative I talked to would not send me to a supervisor, stating that the information he was providing would be the same as what he had told *** am frustrated, all I want is for them to go away. Also, a statement was made today that I subscribed to a 24 month contract - no way, 12 months

  Customer Answer

  Date: 09/02/2022

  You asked for the address of the office I dealt with. Honestly all I can tell you was that it was in *******, and by the look of the locations this is my BEST GUESS

  1144 ***********, *******, ** 98188

  There is only one other local address for them, also in *******:  607 ***********, *******, ** 98188

  The billing comes out of ******, which is obviously NOT the local office 

  

  Business Response

  Date: 09/13/2022

  Hi *****,

  I'm sorry to hear of your frustration.  Looking at the notes it looks like you have oderous house ants.  These are hard ants to kill and when using baits and other non repellents around the treated area, we sincerely hope that there is an uptick in activity.  If not the bait isn't take back to the colony.  There are multiple queens in this colony.  If you kill it off to fast or repell it, then the colony multiplies.  That's why we always ask people not to use raid, bleach etc.  With OHA's it takes time.  We cannot get rid of them in a month.  Unfortunately you canceled before we had a chance to finish our treatments.  I apologize that we can't make that happen faster.  It comes down to the biology and habits of the ant.

  Customer Answer

  Date: 09/13/2022

   
  Complaint: 17766817
  
  I am rejecting this response because:

  There are several issues still unaddressed with their response:

  1) There is no mention of the remaining account they claim I owe. The response should clearly state what their stance is. Will they, or will they not, cancel the outstanding amount of $243.76?

  2) This is not the first pest control company I have used. All of the others used had significant decrease in the number of ants present inside and outside the house after the initial treatment. It is well understood that the lifecycle of an ant is around 30 days from egg to hatchling, and the reason for subsequent follow up visits. But if I were to compare the results between EcoShield and all the other companies, their products work in reverse; I saw an uptick in the number of ants

  EcoShield's response avoids answering the questions at hand, it appears they are trying to dodge answering and having me pay the outstanding amount. Their products do not work (at least here at my house), and I do not feel I should pay for something which is inferior to other companies which I have had first hand experience. I would not pay for a car that I knew it did not run - I don't want to pay for a pest control service that does nothing to combat the issue

  I refuse to pay

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/23/2022

  As you can see, you signed next to the area where it says that if you cancel before the 12 months is up, we charge the discount we gave you up front at your initial service.  This is the Service Contract Review (attached) that was gone over with you at the time of your service with our technician.  I can see your signature right next to where it says that if you cancel, we will charge for the discount we gave you for the initial service.  We would have loved to try to make things right, however, when we did let you know (BEFORE you cancelled) again that you would be charged for the difference, you said that's fine because you would just dispute it on a recorded line.  You did agree to this as you can see by your own signature.  You also were informed of the fee before cancelling.  Also ants take time.  You only allowed us to service your home for a month and then cancelled because you said it didn't work.  We try to have great customer service and to take care of our customers.  We are sorry you have a bad taste in your mouth.  We would have loved to take care of your ant issue.

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 17766817
  
  I am rejecting this response because:

  
  

  Dear Lord folks.....

  I am NOT going to pay for anything that does not work. Period. After two visits, where on the second visit I commented that the issue had gotten worse, and yet different products seem to have no effect as compared to the first, it appears that your products are ineffective. I am not going to support a company with inferior products

  With respect to the document I signed. How on earth would I know that there was no escape clause when this situation arose? Was that pointed out? Was the issue of early termination clearly stated? Maybe, maybe not. I find it frustrating that you insist on holding me to a contract where you are at fault, and over such a paltry amount.

  On a different note, your staff were good, they announced their presence, were approachable, and did exactly what they were supposed to do. When you arm them with rubbish, that is no reflection on them, it reflects on the person who selected these products

  Please close the books on this, I paid for the two visits at the time of application, I think we are all even
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - 5/20/2022: initial service, charge $197.26 - 6/22/2022: quarterly service, charge $197.26 - 7/12/2022: inspection service, no charge Account number: ******* Business committed to provide me: During my initial communication with the sales person who visited my house on ~5/19/2022, I was told specifically that the service I signed will INCLUDE PATCHING AND SEALING MY BROKEN CRAWLSPACE VENT (which has caused mice activity in my crawlspace).Reason for dispute: During the first two visits, the technician only provided regular pest control service without patching my crawlspace vent (even when I specifically requested the fix before their visit). I asked the technician during second service to treat my crawlspace vent issue and he requested a followup service for inspection. After the inspection service on 7/12 I was quoted over $2000 for the crawlspace patch and sealing, which is not I was promised for.Whether or not the business has tried to resolve the problem: NO. I called EcoShield company customer service for 10+ times. After many calls the customer agent requested refund for me but got denied by their supervisor. During my 10+ calls many times I was promised a callback by their supervisor but I only received one callback which ends up in my voicemail. This is THE WORST customer experience I have met and my first complaint to BBB.

  

  Business Response

  Date: 08/30/2022

  Hi there,

  I'm sorry for the confusion.  I'm thinking that somewhere there was a messup on how we communicated something or how something was heard.  We absolutely do patch up vents etc, but it is not a part of a monthly or quarterly service.  It's a separate service we offer.  Our people do tell our customers to be that we do that service, however, we do not tell people that it is included in the regular service.  I believe something was misheard here.  It is just to expensive of a service to add in to a monthly or quarterly service.  It's not something we can do due to the cost of having our exclusion team come out for hours to get it done.  I apologize if something was heard wrong.

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17748593
  
  I am rejecting this response because:

  I'm asking to get my money back for the two services which I was told would include crawlspace patching but doesn't.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/06/2022

  Once again, I have a feeling you misunderstood something.  We have never nor will we, include exclusion services as part of our regular services.  

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17748593
  I'm not asking to cover exclusion service in the regular service. I'm asking for refund because of false advertisement.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/21/2022

  Hi Please see attached receipts. Thank you.