Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summer of 2024- sales man approached my 87 year old mother. She agreed to one time pest control treatment of approximately $150. He tried to convince her to a contract and she declined. This all took place in front of my brother. She gave the young sales man her debit card to pay for the service. One month later they charged her for a second treatment of $208. I caught this on her checking account. After phone calls I found out this young man fraudulently created a contract with a fake Signiture and fake email. My mother does not own a computer or know how to email. I contacted the company multiple times and the supervisor I spoke to on the phone acknowledged the email was fake. He agreed to drop the cancelation fee for the contract my mother did not sign. He promised me he would try to drop the $207 charge. There was no proof the lawn was even treated! My brother and caregiver are home with her at all times. After multiple calls I got no where with the company. I then reported a fraudulent charge to her bank. It was considered fraud and her money was returned. I thought this was a done problem but now this company has sent her a statement from a collection agency saying she owes them $208. The statement my mom received is from A.R.M. Solutions****** California Agency No: 10207-99.This is elder abuse and fraud. I thought this was solved after the bank declared the charge fraud.

  

  Business Response

  Date: 03/19/2025

  Dear ******,

  Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate the opportunity to clarify.
  
  The service you enrolled in includes routine treatments as part of an ongoing pest control plan. At the time of signup, our sales team reviews the agreement details, including service frequency, pricing structure, and terms of cancellation. Additionally, the initial service was provided at a discounted rate, with the understanding that services would continue throughout the agreed-upon term.
  
  As an act of goodwill, we have waived the annual commitment discount payback; however, any service charges for completed treatments remain valid. We regret any miscommunication and are happy to review your account further. If you have any additional concerns, please reach out, and wed be happy to assist.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let's start w/ the lesser infraction. EcoShield came to my door over a yr. ago to emphasize that they handle pest treatment in a more eco-friendly way, but then why did they kill my patio spiders w/o my permission on 5/28/24, esp. as they beneficially predate on pest bugs (as anyone doing IPM knows)? I complained about that to them already, as I just wanted them to deal w/ ants & ticks, as specified on the 1st visit. That was my 1st hint that they were unprofessional.Worse yet, they recently were supposed to do their last visit on Feb. 10, but nobody showed up after I answered to them (by text) not to show up early (given my home-office commitments). Then I got this text from EcoShield (the tech being ****** *****): "Hey sorry you've been rescheduled to tomorrow at 2pm due to scheduling errors but the tech may be early". But no one showed up, yet I still got charged $207.90 & was texted & e-mailed to ask my opinion for how the tech did. My response was that the tech never showed up, so I was disputing this fraudulent charge, after talking to EcoShield's (outsourced) staffer who said that he couldn't reimburse the charge, but rather offer me a discount for the last visit. I said that I didn't need it, nor wanted to allow EcoShield to charge my credit card automatically again, so I halted service that they (weirdly) expressed confusion about by e-mail. They didn't respond further when I explained the ********** I called my ******************** to file a fraud charge to get my $ back for uncompleted service, but haven't heard back yet if they were successful negotiating w/ EcoShield, which I consider to be am unorganized, fly-by-night operation now.

  

  Business Response

  Date: 03/17/2025

  Dear Mr. ******************* you for taking the time to share your concerns. We appreciate your feedback and understand your frustration regarding your recent experiences.
  
  Regarding your service preferences, we strive to tailor our treatments to each customers needs, and we regret any misunderstanding about your request to exclude spider treatment. We have documented your preferences in the past, and we will continue to ensure that our technicians are informed of such requests.
  
  Additionally, we recognize the frustration caused by the scheduling issues and the billing concern. After reviewing your account, we see that the charge in question has been reversed, and your service has been successfully canceled. We apologize for any confusion during this process and appreciate your patience as our team worked to resolve the matter.

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled service didn't get a cancellation notice called over the phone the company has communication issues internally...I didn't approve of future service got conned they are claiming that they came out when I wasn't interest in getting my house treated for hornets then they charged my card on file which wasn't approved also then I reversed the charges because I canceled service I shouldn't be on the hook for. Then Ecoshield put my credit card in collections

  

  Business Response

  Date: 03/13/2025

  Dear ****,

  Thank you for reaching out. We understand your concerns and appreciate the opportunity to clarify the situation.
  
  On September 9, 2024, you inquired about a charge for your upcoming service. After reviewing your account, we found no prior record of a cancellation request and responded to confirm whether you wished to proceed with canceling. Since we did not receive confirmation at that time, the scheduled service on September 12, 2024, was completed as part of your service agreement. Your cancellation request was received after the service had been performed.
  
  When you disputed the charge, we carefully reviewed your agreement and confirmed that the charge was valid. Additionally, before the balance was sent to collections, we attempted to reach out to discuss the matter with you.
  
  If you would like to go over any further details or explore possible solutions, we are happy to assist. Please let us know how youd like to proceed.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Impossible to get a confirmation of cancellation. Cannot get anyone on the phone even though I get voice messages that say Im calling during normal business hours. I fell for their hard sell and ***** website a year ago. My contract is complete and Im tired of emails and texts. I want my service subscription cancelled now.

  

  Business Response

  Date: 02/27/2025

  Hi *****, 

  
  Thank you for being a valued customer. We understand that sometimes services are canceled when they are no longer needed, and we respect your decision. 
  Ive reviewed your account, and I can confirm that your account has been closed as of 2/24/25, with no remaining balance. We sincerely apologize for any inconvenience you experienced while trying to reach us to cancel the service. 

• Initial Complaint

  Date:01/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Impossible to get a confirmation of cancellation. Cannot get anyone on the phone, and emails are stating that they are working on it. My commitment was a year and i just want to stop the service.

  

  Business Response

  Date: 01/22/2025

  Hi there, 
  
  It looks like someone sent you an email on 1/7/25 giving you a written confirmation that your account was closed. It reads "Hi ***,Thank you for following up. Your account has been canceled as of 7:21 AM PST. If you have any additional questions or need further assistance, feel free to let us know.Thank you again for being a valued part of our EcoShield family. Please don't hesitate to reach out if theres anything else we can do for ********,Via Isaga Complaint Resolution Specialist EcoShield Pest Solutions ******************************** | ********************************" 
  
  If there is anything else I can do for you, please let me know. 
  
  Best, 
  

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charge for unwanted service. Irresponsible business refuses to admit their own mistake. Abuse customers privacy without permission and endless harrassment I was a customer for 2 years+ and decided to terminate the service because I moved out. I called them and they confirmed I don't have any contract and the services will be stopped. Two months after the call, another service still happened and they send me bills. They claim I need to pay because I didn't respond to their reminder text and email. Why is this service even scheduled despite termination is confirmed with customer and still requires their attention?I had several phone calls to dispute the charge. They refused to provide the phonecall record that I requested the service termination and claimed according to their policy, I should take full responsibility of missing the reminder. The irresponsible business owner refuses to admit their mistake. They also insisted to ask me to provide my new address for "security reasons". I refused, EXACTLY for my own security. But guess what, they somehow found the new address anyways and started to send mails for the bill! I understand some of the personal info can be found on public websites but this is absolutely creepy!

  

  Business Response

  Date: 01/18/2025

  Dear Bowei,

  Thank you for taking the time to share your concerns. We appreciate the opportunity to address your experience and provide clarification regarding the situation.
  
  Our records indicate that during a prior discussion with one of our representatives, an agreement was made to keep the account open. Additionally, we did not receive the required proof of your move, and as such, the service was scheduled and rendered in accordance with the terms of your agreement.
  
  We understand your frustration and assure you that our intention is always to operate transparently and in accordance with our policies. Our practice of confirming service appointments through reminder emails and texts is designed to ensure clear communication with our customers. We regret any misunderstanding this may have caused.
  
  Regarding the address used for correspondence, we rely on publicly available information to ensure account-related communications reach our customers. This is not intended to cause discomfort but to fulfill our obligation to communicate effectively.
  
  At this time, the service charge remains valid as it was performed as scheduled. Should you wish to discuss this further or require additional assistance, we are here to help and work toward a resolution.

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22740795
  
  I am rejecting this response because: Please review that phone call recording. These were clearly communicated: When I spoke to the agent, although agreed keeping account open, I was assured no more future service will be scheduled. My payment card was removed at that time to make sure no more future charges. I was also assured there was no contract and the business ends after that phone call. I don't have any obligation to respond to the service reminder that never supposed to be scheduled. The fact that I moved is irrelevant and personal. I don't need to prove it, certainly not providing my new address. 

  Provide any of this below and I will pay the bill

  1. proof that in the phone call, the conversation wasn't clear about stopping all future services

  2. proof that keeping account open means I'm still under contract and need to respond to reminders, otherwise service will happen

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 02/02/2025

  Dear Bowei,
  
  Thank you for your response. We have already reviewed the relevant account notes and discussions pertaining to your concerns. Our records confirm that the agreement to keep the account open was acknowledged, and service was scheduled and performed in accordance with that agreement.
  
  While we understand your position, the terms of service and account status were maintained as outlined at the time of our last conversation. The balance remains valid, and while you are free to choose whether to settle it, the charge stands as it reflects services rendered.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22740795
  
  "Our records confirm that the agreement to keep the account open was acknowledged, and service was scheduled and performed in accordance with that agreement."

  Please provide the exact agreement document for keeping account open meaning service will be scheduled and performed.

  
  
  Sincerely,
  
  Bowei ****

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and canceled service with them with no contract agreement. They continued to show up after service canceled and still billed me. I called to complain and ensure service was canceled. I had card information removed so there could be no more charges. Eco shield shows up again and continues to ask for payment. They show up at times when we are not home to refuse service.

  

  Business Response

  Date: 01/07/2025

  Hi ****,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, an Eco-Shield representative approached me via knocking on my front door at my residence. He offered to provide pest control at a discounted price if I committed to use them for the season. After explaining to him that I just wanted the house and surrounding yard sprayed for ********* ants, and that I just thought I needed one spray. He explained that one spray would not be sufficient to rid my property of the ants, it would require at least a second trip 30 days from the initial treatment, and that they could provide that service. He then said if I committed to the season, he could offer a discount. He did say if I cancelled before the end of the season, I would be charged a cancellation fee. I said well the season is from spring to summer. He said it was. That would be three maybe 4 visits. I agreed to the service. He asked me to sign a form, and then followed up by sending me an email. Beyond the end of the season, in October of 2024, I was still being billed for services I had not asked for. I contacted eco-shield via ************. I told them I agreed to pay for the season, which I understood to be from the spring to summer. They explained that I had signed a contract for several months(I still dont know when that was supposed to end). I told them thats not what I agreed to and wanted their service cancelled. They cancelled my account and charged me the cancellation fee.I feel eco-Shield is using deceptive sales tactics to trick potential customers into signing a document requiring the customers to pay a fee for cancelling their services.Overall I paid Eco-Shield $825.00. $240 of which was the fee for cancelling their services. I would like the $240.00 paid for cancelling early refunded. Eco-Shield sales people get you to agree to service, then Eco-shield generates a contract different from what you agreed to with the sales persons. The term bait and switch come to mind.

  

  Business Response

  Date: 12/27/2024

  Hi ******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. Given this situation with the signed contract and the Welcome to the Family text acknowledged, we are unable to process a refund because we have two forms of a contract agreed to. 
  
  Please let me know if there is anything else I can do for you. 
  
  Best, 

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted the business, by phone, to cancel appointment on 11-18-2024, after e-mail was received notifying of upcoming appointment. The business preformed first service on JULY 29, 2024. Second service was AUGUST 27th. Notified them to cancel **************** in August. When they arrived on 11-18-2024 advised them we had cancelled appointment. Tech left without performing the service. Received a bill of $221.30. Called and sent e-mails. Sent an e-mail to cancel service after verbally contacting them. Received e-mail stating $221.30 to cancel, total owed now is $440.40. No verbal communication with me at when service began. Because I am a senior citizen I feel they have taken advantage with misrepresentation.

  

  Business Response

  Date: 12/11/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best,  

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Ecoshield services 8-1-23 for pest services. I was not happy with the quality of service so I canceled the service on 7-1-24 fulfilling my one year agreement. I was contacted by EcoShield and told I had one service remaining to fulfill my agreement. I argued I had signed up for bimonthly service so I was only obligated to 6 services and I had received 8. They claimed I needed one more and it would be cheaper to let them do the service than cancel and pay the cancellation fee. It was $150 so not worth arguing. I agreed and was assured the plan was then canceled. I paid the invoice and was done. A few months later they claim they did another service and they started calling and emailing me 4-5 times a day harassing me about an invoice for a service I didn't receive and that was not requested. The first few times I explained to them they need to review the account records and recognize I don't have a plan or outstanding invoice. They would transfer me to different call centers in ***** where I would explain over and over only to be told "pay your invoice". I don't owe anything to Ecoshield and I'm reporting them for the poor business practices and ethics.

  

  Business Response

  Date: 11/18/2024

  Hi ****, 
  
  Thank you for taking the time to reach out and explain this situation. I want to sincerely apologize for this situation. I want to let you know I have gone ahead and made sure your account was closed and waived the remaining balance on your account. If there is anything else I can do for you, please let me know. 
  
  Best