Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Totally unethical business practices. The sales *** said that since our neighbors are doing it, so he would provide me the first service without the installation fee. Later when talking to my neighbor, I learned that they've never set it up, and it's a scam. When I looked at the bill, the service agreement said that it was an "Annual Commitment discount", which I wasn't aware I signed an annual contract. The *** came for service only stayed in my yard for less than 15 minutes on average, and I didn't notice a clear decrease of pests in my house, especially spiders. When calling the company to cancel the service, they pushed back really hard and did not offer me to cancel unless I paid the cancellation fee of ****** for the "commitment discount" I'd like to have my account fully closed and have full refund. This kind of scam behavior should never exist.

  

  Business Response

  Date: 11/23/2024

  Dear BBB,

  This is a Seattle Central branch customer, can this please be transferred to the tukwila WA branch location?

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for monthly service that included a fee, that same night I was told they would spray inside and out. They came and said hello, stated they would get started and then left. Didnt hear another peep. They took the money. I called and complained no one sprayed inside. They arranged for another staff member to come spray insideshe got there and told me she couldnt spray because we were home. Now although Im aware chemicals cannot be sprayed while home the whole reason I signed up was because the salesman told me it was safe for my young kids and dog. Now I was being told it was unsafe to spray while we were home (which was also not told to me when I complained they didnt spray that night). So she left. Then I was charged again. I called to cancel the service and wa an instead offered over and over and over again for someone to come out and fix it. I didnt want anyone to come out and fix it. I didnt want to pay for someone to come tell me they couldnt complete the service I signed up for in the first place I just wanted to be done. They got the first payment and they havent had to come out since. Now they are threatening to take me to collections over a payment they shouldnt be owed! I canceled the service!

  

  Business Response

  Date: 12/18/2024

  Dear *****,

  Thank you for reaching out and sharing your concerns. We understand how frustrating this experience must have been for you, and we truly regret any inconvenience you encountered.
  After reviewing your account, we want to clarify that the outstanding balance of $243.10 was waived as an act of goodwill on 11/19/24. Additionally, there are no further charges on your account, and it has been fully closed.

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-19-24 0ne and only applied applied agreed upon. 2nd applied 8/19/24 without authorization paid. Emailed several x's about problem but company wants ****** to cancel service. I feel they target retired people who are not techy n on a limited income which I explained to them. I feel I don't owe them anything n to close the matter.

  

  Business Response

  Date: 11/23/2024

  Hi ****,

  Thank you for reaching out with your concerns. I sincerely apologize for any miscommunication during your sign-up.For situations like this, we send out a "Welcome to the Family" text highlighting the three most important details of our contract, including the type of contract, billable cycles, and the cancellation process. This information was sent to you via SMS on 7/18/24, along with a copy of the contract you signed and agreed to.I reviewed your account and noted that it has already been canceled, but there remains a balance of $251.91, which is a penalty for canceling before the end of the contract. We understand that every ***** counts, and we strive to deliver high-quality pest control to ensure your home remains pest-free.While we won't be able to refund the quarterly service from 8/16/24, we will go ahead and waive your cancellation fee.Thank you for your understanding.

  Customer Answer

  Date: 11/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I felt like I was tricked into signing up for a service contract that only involved some kid coming to my home to knock down a few spiderwebs for $200! Quality was poor and when I asked to cancel my service, they started harassing me and threatening to send my invoice to collections! Please make them go away! I warn anyone to STOP or NEVER use Eco Shield

  

  Business Response

  Date: 11/06/2024

  Dear Mr. ***************** understand that hiring a pest control service is an important decision, especially when dealing with a specific concern like spiders. *************** can sometimes be a gradual process due to the nature of pest life cycles and external factors that may contribute to continued activity. For example, weather changes, landscaping, or other environmental conditions can make spiders more persistent. This is why our services include a 100% satisfaction guarantee, ensuring complimentary follow-ups between scheduled visits until the issue is controlled.
  
  Our records show that a follow-up service was completed on June 26, 2024, after you reported increased spider activity. When you reached out again on August 27, 2024, we attempted to schedule additional follow-ups to address your concerns, but those efforts went unanswered. Regrettably, this limited our ability to fully resolve the issue.
  
  As a gesture of goodwill, we have waived the Annual Commitment Discount Payback associated with your agreement. However, the remaining balance for services rendered will remain on the account. We value the opportunity to assist further and would be happy to send a manager to conduct a complimentary inspection and treatment. This visit would help us assess any conducive conditions contributing to the ongoing spider activity and create a plan for long-term resolution.
  
  Please let us know if you would like to take advantage of this offer so we can work together toward a solution.
  

  Customer Answer

  Date: 11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing history Apr 16, 2024 - ****** (8813)May 18, 2024 - ****** (5965)Aug 23, 2024 - ****** (5965)Totally unethical business practices. The sales *** said that since our neighbors are doing it, so he would provide me the first service without the installation fee. Later when talking to my neighbor, I learned that they've never set it up, and it's a scam. When I looked at the bill, the service agreement said that it was an "Annual Commitment discount", which I wasn't aware I signed an annual contract.The *** came for service only stayed in my yard for less than 20 minutes on average, and I didn't notice a clear decrease of pests in my house, especially spiders.When calling the company to cancel the service, they pushed back really hard and did not offer me to cancel unless I paid the cancellation fee for the "commitment discount"I'd like to have my account fully closed and have full refund. This kind of scam behavior should never exist.

  

  Business Response

  Date: 10/29/2024

  Dear Better Business Bureau,
  
  Thank you for bringing this matter to our attention. After reviewing the details of the complaint, we have determined that this issue involves a consumer associated with our Tukwila, ** location rather than our ******, CO office.
  
  To ensure the matter is handled appropriately and resolved promptly, we kindly request that the complaint be transferred to the EcoShield Pest Solutions location in *******, ***
  
  Please let us know if there are any further steps we need to take to facilitate this transfer.

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22456265
  
  I am rejecting this response because: please transfer the case to tukwila eco shield if there is one.
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 12/01/2024

  BBB,

  This is a duplicate complaint. Please see Complaint ID #********

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company came door to door and sold a pest extermination product. The initial service cost $197.62. That amount was apparently a discount of $165.60. We purchased a one time service, however they continued to bill us on 5/7/24 and 7/5/24, both times $197.62. I called the company to complain because we neither signed up for nor received service for those times. I made sure they knew we were cancelled. They said they sent a tech out 2 times but we never saw anyone nor ever notified. I spent a very long time on the phone with them and they said they would have customer service look at it. Unfortunately, at that time I was closing out the credit card the charges hit, so I ended up paying for those 2 charges as I assumed I'd be reimbursed. On 8/12/24 they sent me an email that I owed an additional $165.60 and I responded with a written letter saying I would not pay any more for a service that was not provided and they were preying upon people. Yesterday I received a letter from them threatening to send me to a collections agency in 2 weeks. This is a farce! and I am very angry. Can you please help?

  

  Business Response

  Date: 12/17/2024

  Hi ****,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, while I am unable to refund the service charges, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of transactions/amounts 6/13/24 ****** 7/02/24 ****** 7/26/24 ******* apprx. June 10th Cam, an Ecosheild employee, told us that rodent service could happen tri-monthly for a fee of 139 instead of 159 for bi-monthly.June 13th ****** showed up and did the "service" complaining about the safety of the neighborhood and that he had to climb over a fence. He took our cc info stating that this info was for a one time use as it was deleted from his phone after the transaction.June 13th, Ecosheild showed up when we were not at home did a "service" and charged our cc.I talked to a n Ecosheild customer service and questioned 2 problems. 1. The unauthorized use of our credit card 2. Having a service 2weeks after we started instead of 3 months. She said she would remove our credit card but no refund.Meanwhile , we had an inspection from Ecoshield and was given a plan of action to prevent the rodents. Main thing was to put wire mesh around the perimeter of the foundation and to vacuum the entry way to the attic and blow in new insulation.The mesh was spotted here and there, not continuess, the attic was not vacuumed and insulation bats were thrown up in the entry area. Ecosheild , before the job was done, charged our credit card which was not authorized by us, nor should they have had the number. We called , they sent a *** out and he walked around and used a dustbuster.I asked Ecosheild to take us off of their scedule and they have now said the completion of the contract is not being completed so they have canceled it and are charging us 260.We just received another bill from Ecosheild for spraying for spiders, something we did not sign up for and something ******** never did.

  

  Business Response

  Date: 10/18/2024

  Hi ***,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. However, I cannot refund for services already rendered. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield has a long history of scamming people out of pest control money. After four appoiuntments in four days the problems of simply baiting traps re,moving pests had not been completeted. I told them to discontinue service but they would only allow me to cancle if I paid the quarterly rate. I am disputing that charge with my bank. My evidence is attached below. I want thm to leave me alone and stop billing me. They no longer have access to my funds but need to stop.

  

  Business Response

  Date: 10/10/2024

  Hi there,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 03/06/2025

  They were selling perst service door to door. Promised a lot but did nothing. After trying to upsell me on basement improvments I reached out to **** and did a reverse charge for the amount. I subbmitted the documenys I attached to you and they agreed with me. Now ecosheild sent me a pre-collection letter and wont stop calling me. I already got my money back but want them to drop it.
  

  
  

  Billing Adjustment

  

  Business Response

  Date: 03/07/2025

  Hi ******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 
  

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received the initial treatment for the ant problem however the ants where as bad as ever. Called and cancelled the service about one month after starting the service. The billing people said we owed additional fees. I told them they failed to provide the service and no more money was being paid. Would like an acknowledgement that they are paid in full and to cease sending bills.

  

  Business Response

  Date: 09/25/2024

  Hi ***, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2022 we had a door to door sales person from Ecoshield come to our door and offer pest solutions. We decided to use them for a spider service of $160 or so. They came out but didn't do the work. We paid that amount even though we weren't satisfied with the service. They showed up unexpected in September and we sent the technician away. In October we received a bill for $476.00 which was a "reversal of a discount" and also billing for September. I called customer service and they were less than helpful. I posted a yelp review about our experience on October 12 and a manager named **** *. reached out and offered to waive the "discount fee reversal" and also cancel the September bill. I thanked him and heard nothing from Ecoshield for 2 years. Today, 9/20/2024 I received a call from a collection agency for the $476. I called Ecoshield again and they said while they can see a "breadcrumb" that **** *. accessed my account on October 18. 2024 they can't help me because they "no longer own the account". I would like this balance removed from collections since I was told I didn't owe this back in 2022.

  

  Business Response

  Date: 10/02/2024

  Hi *****, 
  
  Thank you for taking the time to reach out to me with this information. After investigating the account, searching emails, and speaking with Axel; there is no evidence that this fee was taken care of by Axel unfortunately. At this time unless there is documentation you have via email or screenshot proof with dates, we unfortunately have our hands tied and you are responsible for all fees. 
  
  Please let me know if there is anything else we can do for you. 
  
  Thank you,