Reviews

This profile includes reviews for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
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  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

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  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

Review Details

• Review fromnathan h

  Date: 09/10/2024

  1 star

  nathan h

  Date: 09/10/2024

  terrible company 0 star review RUN if you see this comapny avoid at all costs i paid them not to come back it was such a bad experience
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ******,

  Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, as our goal is always to provide high-quality service and customer satisfaction. Wed like the opportunity to understand what went wrong and work toward resolving the issues you encountered.
  
  Please reach out to us at ******************************** so we can discuss your concerns further and find a solution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRhonda C

  Date: 09/04/2024

  1 star

  Rhonda C

  Date: 09/04/2024

  I want to give them NO STARS SHOULD BE -------I have had them for 1 year here in ** and have not seen any improvement. They are at my house literally 15 minutes which most of that is filling and setting up equipment from the truck. I timed them I have a big house and lot. It literally took them 5 minutes. NO WAY!!! You cannot get them on their number they originally provided. They have some international call center those people are reading from a script and very RUDE. I called today to cancel my appointment for tomorrow. They said I cannot cancel it. They make all kind of excuses. Steer clear. They have a walking salesman come around when they need more work in the area. Promising all kinds of BS. my house is worse than ever with bugs. RUN if you see them. Their turn over of employees is horrible. That speaks for itself.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ******,

  Thank you for sharing your experience. We take your feedback seriously and regret that our services have not met your expectations. Its important to us that our treatments are effective and that communication with our team is clear and professional. We understand your concerns about the service duration and difficulties with customer support, and we would like the opportunity to address these issues directly.
  
  Please contact us at ******************************** so we can review your account and work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGerard B.

  Date: 09/01/2024

  1 star

  Gerard B.

  Date: 09/01/2024

  I DO NOT RECOMMEND.We moved into a rental house in June 2024 and shortly after had a representative from EcoShield show up at our door. Since I usually have a pest control service, I signed up for the discounted program they offered on a one-year contract. The service was fine. A couple of months after moving in, a different pest control company serviceman came to the house. Unknown to me before this, the owner was already covering a pest control service included with the rental. This made the service from EcoShield unnecessary. When I called to cancel service I explained that the service was being provided by another company under contract with the house owner. The representative suggested I contact the owner to have them cancel the service they had been using for years. When I said no to that, they tried to keep me under contract with them by reducing the per-service fee. I again explained the service was duplicative, yet they persisted. I insisted they discontinue the service. The representative then started to talk about the fact I was under contract and I would be breaking the contract, to which I replied that I understood and would gladly pay the penalty in the discounted price for the services already provided. He then again tried to get me to stay by offering a further discount. At this, I was losing patience with them as they were not listening to how plainly I was explaining I wanted them to terminate the service and I would pay the penalty. I explained I was busy and this was wasting my time. They reminded me that we were being recorded and I replied that I understood and was glad it was because I then again very directly and plainly insisted they cancel the contract, change my card, or I was going to seek legal counsel to do so. He finally canceled service after 20 minutes on the phone with the company. Infuriating customer service. The refusal to simply cancel service and try desperately to keep me under contract was unprofessional and inconsiderate.
  

  Ecoshield Pest Control

  Date: 10/16/2024

  Hi Gerard,

  Thank you for sharing your detailed experience. We understand your frustration with the cancellation process and regret that your request was not handled more efficiently. At Ecoshield Pest Solutions, we strive to respect our customers' decisions and provide a straightforward experience, and we apologize that this was not the case during your interaction.
  
  We’d like the opportunity to review your account to ensure that everything has been properly canceled and resolved. Please contact us at [email protected] so we can investigate the matter further and ensure no additional issues arise.
  
  Thank you for bringing this to our attention, and we appreciate your patience.
  
  Customer Feedback Team

• Review fromWes L

  Date: 08/27/2024

  1 star

  Wes L

  Date: 08/27/2024

  Predatory door to door sales tactics that rely on telling lies and peoples inability to say no.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ***,

  Thank you for sharing your feedback. We take these concerns seriously and want to assure you that we strive for professionalism and transparency in all our customer interactions. We do not condone any deceptive practices, and your comments will be reviewed to ensure our standards are upheld.
  
  If youd like to discuss this further or share more details, please reach out to us at ********************************* We are committed to addressing your concerns and improving the experience for all customers.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJustin K

  Date: 08/15/2024

  1 star

  Justin K

  Date: 08/15/2024

  I thought the service was fine and all of the service reps that came to the house were friendly. However I needed to cancel, and they have been harassing me for the last week with emails, texts and phone calls wanting to discuss the cancellation. I shouldn't have to explain my reasons or listen to a sales pitch about other service levels, etc. At first I was sorry to cancel, but I'm beginning to be glad if this is the kind of aggressive company they are.I wish I had read the comments below before signing up.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ******,

  Thank you for sharing your experience. While were glad to hear that you were satisfied with the service and our team members, we regret that the cancellation process has caused frustration. We aim to make every interaction, including cancellations, as smooth and respectful as possible. Your feedback will be used to improve this process.
  
  Please reach out to us at ******************************** so we can ensure no further communications are sent and assist you with resolving any outstanding issues.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTyler A

  Date: 07/17/2024

  1 star

  Tyler A

  Date: 07/17/2024

  The door to door salesman sells you on one service agreement and then emails you a different one. Make sure to read everything in the email and validate. Youll receive two different stories and then be forced to pay a $200 cancellation fee. I would recommend seeking a better pest control company with reviews. Do not entertain the door to door.
  

  Ecoshield Pest Control

  Date: 10/16/2024

  Hi Tyler,

  Thank you for sharing your experience. We understand how frustrating it can be to feel misled by a service agreement, and we regret that your experience did not align with our goal of providing clear and transparent communication. We want to ensure that all service agreements are fully understood from the start, and we apologize for the confusion you encountered.
  
  We’d like to review your account and address any concerns regarding the service agreement and cancellation fee. Please contact us at [email protected] so we can investigate further and work toward a resolution.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team

• Review fromErik E

  Date: 07/17/2024

  1 star

  Erik E

  Date: 07/17/2024

  DO NOT HIRE ECOSHIELD PEDT CONTROL!Services promised were not delivered. They arrive late for their service. The only way we know they arrived is through security cameras. **************** at call center is poor and they are rude. We have not seen any improvement since starting the service. We try to cancel and they say we have a 24 month contract. When asked to provide this contract they cannot.DO NOT HIRE ECOSHIELD PEDT CONTROL!
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ****,

  Thank you for sharing your feedback. We take your concerns seriously and regret that your experience did not meet expectations. Its important to us that our services are both effective and punctual, and we are committed to delivering excellent customer service. We understand your frustration regarding the service schedule and the difficulty in accessing your contract information.
  
  Wed appreciate the opportunity to review your account and address these issues directly. Please contact us at ******************************** so we can work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBruce T

  Date: 07/06/2024

  1 star

  Bruce T

  Date: 07/06/2024

  My experience is very similar to what I am reading below. Hi pressure sales and service tactics, refusal to cancel service. It's like a timeshare sales experience at a Mexican resort. Terrible people and service - I paid to get out of the shady contract as they said they would send me to collections if I didn't pay.No concept of "Customer". Kick them off your property if they come near...
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for sharing your feedback. We regret that your experience with our services did not meet your expectations. Its important to us that our customers feel informed and comfortable throughout their time with us, and we take concerns about high-pressure tactics seriously. We also aim to ensure clarity around service agreements and cancellations.
  
  Wed like the opportunity to review your account and address any unresolved issues. Please reach out to us at ******************************** so we can assist you further.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBenjamin S

  Date: 07/05/2024

  3 stars

  Benjamin S

  Date: 07/05/2024

  The good: everyone was super friendly and professional. The work done was thoroughly documented and as far as I can tell effective. Very impressed with the people on the ground and the communication, reminders of service, etc.The bad: When we signed up, we knew we would be selling the house and moving within six months. The worker who signed me up assured me that the best way to do it was to get a quarterly subscription for a discount, and that we could cancel after the second treatment without penalty. When I tried to do so, that turned out to be inaccurate, and I was liable for an additional $165 plus tax. Though I had emailed and explained my circumstance, I had to call and be put on hold several times, explaining to two different people. Even so, I had to talk over the phone representative and make abundantly clear in no uncertain terms that I wanted to cancel my subscription, not suspend it. I got the strong impression that they are encouraged to do anything they can to prevent cancellation.Everyone was very polite and professional, but if I'd known how hard it would be to get rid of the service, I would never have started. I suspect the initial worker knew very well I would have to pay a fee, but also that it would be someone else's problem to deal with.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ********,

  Thank you for sharing your detailed feedback. Were glad to hear that you were impressed with our team and the effectiveness of the services. However, we regret the frustration you experienced with the cancellation process. Its important to us that all information provided during signup is clear and accurate, and we are sorry to hear there was a misunderstanding regarding the terms of your agreement.
  
  We would like the opportunity to review your account and address this situation. Please reach out to us at ******************************** so we can assist you further.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMason R

  Date: 06/25/2024

  1 star

  Mason R

  Date: 06/25/2024

  EcoShield ignored no soliciting signs, we respectfully asked them to leave, then when that didn't work let them know they were officially warned for trespassing.. took another minute and a half for them to leave while they tried to sell sell sell.I would not recommend a company that clearly has zero disregard for people and only cares about selling as much as possible.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for sharing your feedback. We take concerns about respectful interactions very seriously and regret that you had this experience. Its important to us that our team conducts themselves professionally and respects all homeowners preferences. We will review this matter to ensure it is addressed appropriately.
  
  If you would like to discuss this further, please feel free to reach out to us at ********************************* We appreciate your feedback as we continue to improve our services.
  
  Sincerely,  
  Customer Feedback Team