Reviews
This profile includes reviews for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromJerry P
Date: 06/13/2024
1 starJerry P
Date: 06/13/2024
Ecoshield rep disregarded my very obvious no solicitation signs. I tried to send them an e-mail about it with supporting photos and their e-mail address is now blocked by them. As I read the reviews below I see that this is a constant offense by them. I sleep in the daytime due to night work; this is very unwelcome marketing. My ring camera shows the salesperson did not have displayed the door-to-door license as required by **********************. I plan to file a complaint with the City.
Ecoshield Pest Control
Date: 10/09/2024
Hi *****,
Thank you for bringing this to our attention. We take concerns regarding door-to-door interactions seriously, and we regret that this experience caused frustration. It is important to us that our team follows all local regulations and respects residents' preferences, including no solicitation signs.
Wed like the opportunity to address this situation directly and ensure that your concerns are properly reviewed. Please reach out to us at ******************************** so we can discuss this further and work toward a resolution.
Sincerely,
Customer Feedback TeamReview fromRen T
Date: 06/13/2024
1 starRen T
Date: 06/13/2024
They will scam you for every *****. When they offer discounts, they add that amount back onto their regularly maintenance fees. And if you cancel, you get hit with fees. Run! Run fast!Ecoshield Pest Control
Date: 10/09/2024
Hi Ren,
Thank you for sharing your feedback. We take concerns about pricing transparency seriously and aim to ensure that all of our customers have a clear understanding of their service agreements and any associated fees. We regret that your experience did not meet your expectations, and we would like the opportunity to review your account and address your concerns regarding discounts and cancellation fees.
Please reach out to us at ******************************** so we can assist you further.
Sincerely,
Customer Feedback TeamReview fromWilliam C
Date: 06/06/2024
1 starWilliam C
Date: 06/06/2024
While the service itself and the onsite staff were always very nice and appeared thorough, I'm unfortunately going through an incredible ordeal (still unresolved) in trying to stop service AFTER my contract ended!! Not what I expected from a supposedly respected, customer-friendly organization. I was told repeatedly that because of supposed rescheduled (on whose part it was never made entirely clear) appointments, my contract had unfulfilled services that had to take place AND that I had to pay for - even if it was beyond the expired 24 month contract period. . Remember - my contract had ended and in my opinion Ecoshield is committing false advertising. Basically, a 24 month contract ends when THEY say it does -- despite what a ontract says. Never mind as I had told them that I HAD JUST LOST MY JOB and that regardless - the contract boldly stated the contract was for 24 months which had passed. With EcoShield be very, VERY careful to read the fine print because, in my opinion they do not walk whatthey talk you when the sell you.Ecoshield Pest Control
Date: 10/09/2024
Hi *******,
Thank you for sharing your experience. While we're glad to hear that you were satisfied with the service and professionalism of our onsite team, we regret the frustration you're experiencing regarding your contract and the cancellation process. We strive for clarity and transparency in all our agreements, and we understand how important it is to ensure that any concerns related to scheduling or billing are resolved fairly.
Wed like the opportunity to review your account in detail and work with you to find a resolution. Please contact us at ******************************** so we can assist you directly.
Sincerely,
Customer Feedback TeamReview frombenjamin L
Date: 06/05/2024
1 starbenjamin L
Date: 06/05/2024
I hired EcoShield to address an ant and rodent problem. Despite several visits to my property and paying over $1,800 for a team to assess and remediate access points, I have seen no improvement. In fact, the situation has worsened over the past few months.When I tried to cancel the service, I encountered resistance from their call center. The representatives keep repeating the same lines, escalating the issue to managers, and offering to send another technician. One technician who was sent only dealt with the ants and promised to inform his manager about the rodent issue, but I haven't heard back in over a week.Despite my insistence on canceling, the call center staff refuses to comply. They keep offering discounts and escalating my call to supervisors but are unrelenting in their refusal to cancel my service. After seven months of no improvement and worsening conditions, I am extremely frustrated with EcoShield's unhelpful and scripted responses.Ecoshield Pest Control
Date: 10/09/2024
Hi ***,
Thank you for sharing your experience. We understand how frustrating it can be when services don't meet your expectations, and we regret that you're encountering difficulties both with resolving the ant and rodent issues and with the cancellation process. Our goal is to ensure effective service and clear communication, and it's concerning to hear that this was not the case for you.
We would like the opportunity to review your account and address both the service and cancellation concerns directly. Please reach out to us at ******************************** so we can assist you in finding a resolution.
Sincerely,
Customer Feedback TeamReview fromBrooklynn R
Date: 05/26/2024
5 starsBrooklynn R
Date: 05/26/2024
5 STARS!!!! I dont know why everyone thinks the BBB is so reputable. Ive been confused about this forever. Ive talked to Ecoshields staff and they have over 30k customers in ********** and the ******************** will only take the 1 star reviews. Ive used their service since 2019 and recommended it to everyone I talk to. Dont listen to these 49 people whove had a bad experience with Ecoshield. Thats *******% of customers who are currently receiving their service. SIGN UP WITH THESE GUYS THEY GET RID OF BUGS AND RODENTS!!!Ecoshield Pest Control
Date: 10/09/2024
Hi Brooklyn,
Thank you so much for your 5-star review and for being a loyal customer since 2019! We truly appreciate your support and your willingness to recommend our services. Its great to hear that youve had such a positive experience, and your feedback is a reminder of the hard work our team puts in to help keep homes pest-free.
Were committed to providing the best service to all of our customers, and were grateful for your continued trust in us. If you ever need anything, dont hesitate to reach out.
Sincerely,
Customer Feedback TeamReview fromRich J
Date: 05/24/2024
1 starRich J
Date: 05/24/2024
They board line are harassing myself and my neighbors. They come anywhere from 3-6 times a day and solicit services. I have a no-soliciting sign up that they completely ignore. I have asked the same people to stop coming by multiple times, they state they will keep coming back. I will be getting the police involved if they return as this is stating to feel like harassment.Ecoshield Pest Control
Date: 10/16/2024
Hi Rich,
Thank you for bringing this to our attention. We take your concerns very seriously and understand how frustrating and intrusive this situation must feel. We strive to respect all homeowners' preferences, and it’s concerning to hear that your "no soliciting" sign and repeated requests have not been honored.
Please reach out to us at [email protected] so we can investigate this matter further and ensure your home is removed from future visits. We want to resolve this issue promptly and ensure your concerns are addressed.
Thank you for sharing this with us.
Customer Feedback TeamReview fromAngela G
Date: 05/20/2024
1 starAngela G
Date: 05/20/2024
First they solicited my business then proceeded to lock me into a one year contract. Then when I wished to simply cancel, I have been harassed by e mails and endless texts. I don't even think the so called service did anything for pests at my house. The only pest I see is this company!Ecoshield Pest Control
Date: 10/09/2024
Hi ******,
Thank you for sharing your feedback. We regret to hear about your frustration with the service and the difficulties youve experienced during the cancellation process. Our goal is to provide effective pest control and ensure that our communication is respectful and clear. We take your concerns seriously and would like the opportunity to review your account and address these issues directly.
Please contact us at ******************************** so we can work toward a resolution and ensure that your experience is handled appropriately.
Sincerely,
Customer Feedback TeamReview fromMathew L
Date: 05/15/2024
1 starMathew L
Date: 05/15/2024
I would give zero stars but unfortunately Im forced to give them 1 star against my will. They lie about there pricing, they dont do the work they say theyll do in their contract and then have the audacity to try and charge you for breaking there contract when they already broke it by not doing the work they say theyll provide in the contract. Its a scam. Go buy some bug traps and spray and do it yourself. They are just scamming you. Terrible experience. Would highly recommend to NEVER go there for business. Told everyone I know to avoid Ecoshield at all costs.Ecoshield Pest Control
Date: 10/09/2024
Hi *******,
Thank you for sharing your experience. We take your concerns seriously and regret that you felt the service and pricing were not as expected. Its important to us that our customers receive the value they were promised, and we strive for transparency in our agreements. Wed like the opportunity to review your account and address the issues youve raised regarding the service and contract.
Please reach out to us at ******************************** so we can work with you to resolve this matter.
Sincerely,
Customer Feedback TeamReview fromJames B
Date: 05/10/2024
5 starsJames B
Date: 05/10/2024
Eco shield came to my door and did a great job with the service I would recommendEcoshield Pest Control
Date: 10/09/2024
Hi *****,
Thank you for your positive feedback! Were glad to hear that you had a great experience with our service and appreciate your recommendation. Our team works hard to ensure our customers are satisfied, and its great to know we met your expectations.
If you ever need any further assistance, please dont hesitate to reach out.
Sincerely,
Customer Feedback TeamReview fromVirginia P
Date: 05/06/2024
1 starVirginia P
Date: 05/06/2024
This company said they had a special deal on a one year contract to spray and eliminate the tiny black ants that swarmed over my kitchen counter, kitchen walls and floor for $142 per spray every other month. Their spray was never effective and ants continued to swarm daily all over my kitchen counter tops, walls and floors.I called and emailed Ecoshield repeatedly to tell them that their products and spraying was totally ineffective. I emailed photos of the swarms of ants that continued to appear on my kitchen counters, walls and floor.When I wanted to cancel this service because it wasc ineffective, they wanted to charge me $152. I want all the money they charged me back inasmuch as their product and spraying was totally ineffective.Ecoshield Pest Control
Date: 10/09/2024
Hi Virginia,
Thank you for sharing your experience. Were sorry to hear that the treatment did not meet your expectations and that you continued to experience issues with ants. Our goal is always to provide effective solutions, and we regret that this was not the case for you. We understand your frustration regarding the cancellation fee, and wed like the opportunity to review your account and address your concerns directly.
Please reach out to us at ******************************** so we can work together toward a resolution.
Sincerely,
Customer Feedback Team
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