Reviews

This profile includes reviews for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
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  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

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  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

Review Details

• Review fromsaif a

  Date: 12/15/2023

  1 star

  saif a

  Date: 12/15/2023

  I am compelled to share my extremely disappointing experience with EcoShield Pest Solutions in Seattle. My expectations for professional and thorough pest control services have been consistently unmet, leading to significant frustration.Firstly, the frequency of service has been inadequate. Despite promises, they have only shown up once every three months. For a service that requires regularity to be effective, this lack of consistency is unacceptable.Moreover, the quality of service is severely lacking. Each time they have performed a service, I have found it to be incomplete. Several areas of my property have consistently been neglected or inadequately treated, forcing me to call them back to complete the job they were supposed to do in the first place. This has been a recurring issue, and it's both tiresome and unacceptable.To add insult to injury, I find their pricing to be exorbitant. Given the subpar service provided, the fact that they overcharge is extremely disappointing. I expected a certain level of professionalism and effectiveness for the price paid, but unfortunately, EcoShield Pest Solutions has failed to deliver on both counts.Overall, my experience with EcoShield Pest Solutions - Seattle has been frustrating and unsatisfactory. I would urge potential customers to consider other providers if they are seeking reliable, thorough, and reasonably priced pest control services.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi Saif,

  Thank you for sharing your experience. We regret to hear that our services did not meet your expectations, both in terms of consistency and effectiveness. It's important to us that our treatments are thorough and provide value to our customers, and we apologize for any inconvenience caused by missed areas or incomplete treatments. Your concerns about pricing and service frequency are taken seriously, and wed like the opportunity to address these issues directly.
  
  Please contact us at ******************************** so we can review your account and work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDave F

  Date: 10/24/2023

  5 stars

  Dave F

  Date: 10/24/2023

  Outstanding service. Very thorough and professional. Hope the same gentlemen returns. (In **********)
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ****,

  Thank you so much for your kind words! Were thrilled to hear that you had a positive experience with our team in **********. We strive to provide thorough and professional service, and it's great to know we met your expectations. Well do our best to ensure the same technician returns for your future services.
  
  If you ever need anything, dont hesitate to reach out. Thank you for choosing EcoShield!
  
  Sincerely,  
  Customer Feedback Team

• Review fromAylin K

  Date: 10/04/2023

  1 star

  Aylin K

  Date: 10/04/2023

  Worst company ever. Trying to cancel my account but they are not letting me. A technician came to my house and rudely yelled at me. I had not answered the door because I did not hear him and he said my dogs attacked him. They did not attack him at all, and they were in my backyard, and if he went in there, then he was the moron, who went in there before being allowed to go back in my backyard. I had everything on the ring he yelled at me and he was so rude and I dont trust any technician that comes out there. Every time I have called they tell me that a supervisor is busy and cannot help me. Customer service is absolutely the worst and I get nowhere. This is absolutely the worst company ever and I dont know why anybody would want to work at this establishment let alone hire it to use their services.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi Aylin,

  Thank you for sharing your feedback. We are deeply concerned by your experience, especially regarding the interaction with our technician and the difficulty youve faced in canceling your service. Professionalism and respectful communication are top priorities for us, and we regret that this was not reflected in your case. We take these matters seriously and want to ensure that your concerns are addressed.
  
  Please contact us at ******************************** so we can review your account, investigate this situation further, and work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromYundia F

  Date: 10/02/2023

  1 star

  Yundia F

  Date: 10/02/2023

  I have pets and one of them died and the other once are getting sick. we do wait for about 6 to 8 hours before we let them out after they spray. Then when I tell them this, they tell me that it pet friendly spray they use. they text me saying they been trying to get ahold of me but the only thing that seems to happen is they let it ring once and do not let me answer the call. I do not and would not recommend them if you have. The other thing is we still have the rat problem and we now have three times much more spiders.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi Yundia,

  Thank you for sharing your experience. We are truly sorry to hear about the situation with your pets, as the safety of both pets and families is a top priority for us. Our products are designed to be pet-friendly, but we understand your concern and would like to investigate this matter further to ensure everything was handled correctly. Additionally, we apologize for any communication issues and for the ongoing pest problems youve experienced.
  
  Please reach out to us at ******************************** so we can review your account and address these concerns promptly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMelissa H

  Date: 09/25/2023

  1 star

  Melissa H

  Date: 09/25/2023

  Ecoshield went to my door I gave them my card for first day visit at one hundred and something they came and set traps and said they would be back didn't sign anything they been here 2,times since and charged my card 205 dollars I didn't authorize and not for that amount we could never afford they got the 205 a couple times and I need back and work never done and I never set a time for them to come
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *******,

  Thank you for sharing your experience. We take concerns about unauthorized charges and scheduling very seriously, and we regret any confusion or frustration caused. Its important to us that all services are clearly communicated and that you feel confident in the work provided.
  
  Wed like the opportunity to review your account and address the charges and service issues youve mentioned. Please reach out to us at ******************************** so we can work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCharles W.

  Date: 09/08/2023

  1 star

  Charles W.

  Date: 09/08/2023

  Horrible company to do business with Never returned my calls Or contacted me
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *******,

   

  Thank you for sharing your feedback. We apologize for any frustration caused by the lack of communication, as this is not the level of service we strive to provide. We want to ensure that your concerns are addressed promptly and would appreciate the opportunity to resolve any outstanding issues.
  
  Please reach out to us at ******************************** so we can assist you directly and improve your experience.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRich J

  Date: 08/22/2023

  1 star

  Rich J

  Date: 08/22/2023

  I have asked them so many times to stop soliciting (twice in one day last year) but still coming to my house weekly and not leaving until shutting the door on them.No way to run a business.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi Rich,

  Thank you for bringing this to our attention. We sincerely apologize for the repeated visits, as its important to us that we respect your requests and preferences. We understand how frustrating this has been and will ensure that your address is noted to prevent further solicitation.
  
  Please feel free to reach out to us at ******************************** so we can ensure this matter is fully resolved.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJacob J

  Date: 08/22/2023

  1 star

  Jacob J

  Date: 08/22/2023

  Unknowingly signed up for a year long service with high cancellation fee. They charge $200 to spray pesticide around your house for 15 mins every 2 months. A guy caught me as I was leaving my house and told me I could use the service once and easily cancel if I didn't like it, but didn't mention this fee nor that it's a year long commitment. If only I wasn't in a rush to an appointment I would have read the contract more closely, but he obviously was deceptive and made it seem like it's an easy no risk service that I could try out. Overall feel very much like I was scammed even though I know it's partially my fault.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for sharing your experience. We regret to hear that you felt misinformed during the signup process, as transparency is very important to us. We understand how frustrating it can be when the terms of service arent fully clear, and were committed to ensuring our customers are fully aware of all contract details.
  
  Wed like the opportunity to review your account and address your concerns regarding the cancellation fee and service terms. Please reach out to us at ******************************** so we can assist you further.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRayna H

  Date: 08/22/2023

  1 star

  Rayna H

  Date: 08/22/2023

  I am a Hospice and VA nurse who works 70 hours a week. a rep came to my house in the evening when I was sleeping before my night shift. Lied and said they were servicing my neighbors and I could get a discount due to the group rate. I do not have any problems inside except for fleas from my friend who was staying with 3 cats we were treating them ourselves. I also seen some mud wasps which my neighbors said were harmless. I used to work for Orkin but I was a CSR not a pest control expert. The rep advised me he could treat for INDOOR fleas in two treatments for a discounted rate if I signed up for quarterly treatment. He also told me they would treat for those aggressive mud wasps! (they are not aggressive on further review). I signed up without my glasses. The rep gave me his personal cell and acted like we were friends. Sent a rep 2 days later ( cancellation is 3 days). They treated and were to come back for 6 weeks to break flea cycle. Six weeks later came, my roommate asked about the flea treatment and if it would harm the cats. *** says ***, fleas I am not treating for fleas. Read my contract and see it was a big lie. It covers outside fleas. They are spraying my house for pests I don't have with erroneous notes about inspections and such. They did treat for wasps this visit. The ones who are harmless. I called my bank charged back my first payment. Paid for this visit for wasps $185 because I am generous and cancelled. They are now trying to give me a $218 cancellation fee. They are horrid. I wish I would have googled instead of believing the rep. I would give a minus star but no option. I hate liars. What a creep. They diligently call me for the money even though I called 3 times before cancelling, sent emails and calls about the bad service no manager has reached out only collections. RUN AWAY
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for sharing your experience. We sincerely regret the frustration and inconvenience youve encountered, especially given your demanding work schedule. We take your concerns about miscommunication and service quality very seriously, and its clear that we did not meet your expectations in this case. We understand how important transparency is, and we would like the opportunity to address the situation and the cancellation fee directly.
  
  Please contact us at ******************************** so we can look into your account, resolve these issues, and ensure you receive the support you need.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCraig R

  Date: 08/07/2023

  1 star

  Craig R

  Date: 08/07/2023

  A completely fraudulent company that starts by lying to you about their pricing and why they are in the neighborhood. I was told that for $190 I would receive three treatments, one month apart to help eradicate the pests in the neighborhood. They have signed up my neighbors so our participation will benefit everyone and the results will last longer. After one treatment which I paid for, a second visit just three weeks later brought another $190 invoice. I immediately called and cancelled since the person said to me that yes each visit costs $190. Soon thereafter I received a cancellation fee of $192 to close my contract. I did not know I even had a contract (for one year it turns out) since I was just buying a three treatment one time, $190 fee, service! When I called again and told them I am really mad and that I am also seeing a lot of BBB complaints they dropped the cancellation fee. Please never accept any business with these people. They will. say anything to convince you to sign up such as 'because all of your neighbors are participating, we can give you a one-time $190 charge for three visits and your pests will disappear'. The second person BTW spent just 15 minutes applying additional pesticide so at $190/visit that translates into $760.00 per hour to spray around you house. I will be much more aware next time - hopefully these people will go out of business. People beware ECOSHIELD is a SCAM.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for sharing your experience. We sincerely regret the frustration and confusion you faced regarding the pricing and contract terms. Transparency is very important to us, and we strive to make sure that all details, including service costs and agreements, are clearly communicated upfront. Its clear that this was not your experience, and we appreciate you bringing this to our attention.
  
  Were glad to hear that the cancellation fee was resolved, but wed like to review your account further to address any remaining concerns. Please feel free to reach out to us at ******************************** so we can assist you directly.
  
  Sincerely,  
  Customer Feedback Team