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Business Profile

Property Management

Avenue5 Residential LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avenue5 Residential LLC has 697 locations, listed below.

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    Customer Complaints Summary

    • 629 total complaints in the last 3 years.
    • 461 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September I paid rent and apparently someone broke into the rent Dropbox and now they wanna charge me out of my own pocket and telling me I need to make adjustments with their attorney which I find very unfair

      Business Response

      Date: 06/03/2025

      Hello,

      We'd like to facilitate the necessary communication for this. We understand the circumstances were out of everyone's control, and we'd like to connect you with the correct team. Can you please provide the property this occurred at? Please let us know so we may assist.

      Thank you.

    • Initial Complaint

      Date:12/25/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a tenant at one of the properties managed by avenue5 residential from January to December of 2024. My experience with the management here was horrid. ******* ****** is the supposed assistant manager but also seemingly the only manager. She is the one I ran into the most issues with. Not only does she lack priority in her position (telling me herself she had her own life and things going on when I addressed her excessive absence) but she is an awful and bitter person. My rent went up from 744 a month to over 1200 a month. The office staff were dismissive of my concerns and failed to provide an explanation for this. They were lenient at first and let me pay in increments as long as I paid by the end of the month. I fell onto hard times in November and December. I paid Novembers rent in full by November 29th and reached out to an organization called Graces Place to pay Decembers rent. The representative and I could not get ahold of ******* in time and the charity ran out of funds before they could get the documents required (a copy of the lease and a letter stating the amount owed). I called the office to inform them that, due to the delay in a response, I would need time to come up with rent again. I was told the message would be relayed but still received a 5 day notice to vacate. I am 8 months pregnant so this was an unreasonable demand. I am in no position to be moving out of an upstairs complex. I called the office requesting to speak with her and got a call back hours later. She was very agitated and spoke to me in an extremely unprofessional manner, calling me names, insulting my intelligence and speaking over me. We could not come to an agreement and she ended up hanging up on me while I was in the middle of a sentence. I am now being charged 1500 for ending my lease early and am definitely being overcharged for damages with no itemized receipt. There is a few small holes and a broken closet door but no where near 3000 dollars worth of damage.

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for an apartment and placed a holding fee of $200 down. I was supposed to receive the refund between 11/15-11/22 and never received it. The business never responded to emails or voicemails

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/23/2024 I moved in based on the LM at the time entrusting the unit he had me signed was Ground level due to my brother being heavy footed. It was not a ground level and I had a witness to prove that conversation.The day of move in,he told em that I could not move in and that I had to move in the next day. This was after I was moved out of my other place with nowhere to go. The ** and LA even agreed and said it was his fault. He never communicated and I never received an apology. I got a lease violation because of heavy walking. Nothing was done in purpose. I will live in a place where I have to walk in eggshells and why I originally requested ground unit. Yet, this office has repeatedly allowed the top neighbor and bottom neighbor to have their animals dedicate on the patio/ balcony and this went on for weeks,but I got a violation. I was allowed to transfer 08/20/2024. The new LM and new AM are here. I was never contacted by the ** until two days prior to my move in ! Blamed it on contacting another resident in another building. I was passed around between the AM,LM,and CM!! No one could ever get the proper amount of what I owed figured out. The unit was never cleaned. I never r river a move in inspection form like I did when I originally moved into this property. Never got the appropriate mail box keys. Little to no communication with this office ! It has been beyond frustrating and dysfunctional. The reviews are accurate! I took a risk. Then 9/09/2024 I submitted a maintenance request for adhesive/epoxy oozing from the floorboards. Its now 12/19/2024 and it has NOT been resolved. I keep getting the due diligence from the current AM and *** The ** will only post a comment in the portal but leave messages for the LM to read off in a voicemail to me. Four people come out and there is NO leak. Pipes are underground, they have to mitigate regardless. The AM told me if I dont like living here then I can find somewhere else to live while on speaker!

      Business Response

      Date: 04/17/2025

      Hello ********,

      We are unable to move forward with resolution until we know which property this occurred at. After carefully observing your complaint, we are unable to locate this information. Please provide the name of the property so we may assist you further.

      Thank you.

    • Initial Complaint

      Date:12/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ***** is charging me move-out fees that are against the law. Letter attached with details below:To: ********************************** **** Tracking: ********************** ************************************ ********************************** stating is I owe $1007.14 in damages.I received your letter dated charges.I dispute these damages. The Residential Landlord-Tenant Act (RCW 59.18)states that tenants are not liable for certain things, such as normal wear from ordinary use, damage(s) caused by third parties, damage(s) that existed when I moved in, or unreasonable charges. I am not responsible for the following alleged damages because there was no damage; there was only normal wear from ordinary use:Page 7 of the move-out statement explicitly demonstrates that ***************************** states the carpet was dirty- not specifically due to damage beyond normal wear and tear, a pet or other ************** 9 of the move-out statement demonstrates that ***************************** states the carpets are worn out- not specifically stained, damaged, or soiled. I am not responsible for the following charges because they are not reasonable:Page 9 of the move-out statement shows that ***************************** advises they cannot guarantee full restoration of the carpet. The carpet has an unknown useful life left, therefore a measure of restoration is not *********** pet damage is specified in the *********** usage above being worn is specified in the estimate. I cannot be charged for any alleged damage because you did not do a written checklist of conditions when I first moved in that described the condition of the rental. The law requires you to do this. Since you did not, you cannot charge me for any alleged damages.I agree that I am responsible for the following charges:The cost of a fair cleaning fee for a full carpet cleaning. According to the attached estimates, the total is: Please credit my current account balance owed in the amount of $1007.14.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 8th, 2024 at 10:19 pm, I revoked my application to Avenue5 Residential Apartments also known as ******************. On Saturday August 3rd, 2024 I recieved an email from a ******* employee telling me that my application has been cancelled and a refund had been submitted and i should expect a refund in 6-8 weeks. I had never received a refund check and placed several calls to veranda highpointe. I check the 6-8 time frame which wouldve been around September 13-September 27th, 2024. After hassling them to get my refund check out - I received an email from a veranda employee stating that my refund request had been submitted and i should recieve It within 60 days. I am now at the 60 day **** and have had to hassle them again - I've received the same 3 excuses since september telling em that their property management team has just been replaced, they have to submit and request and It could take a couple more weeks until I receive the check. I told them that I could simply pick the check up to streamline the process thinking It would make the process faster, however i've been hit with excuse after excuse. I eseentially have waiting nearly 4 months to recieve a refund from a apartment complex and have continuously been given the run around.

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning (12/16/24) my boyfriend and I woke up to our apartment flooded from upstairs neighbors toilet malfunctioning. The property manager on site, ******* was repeatedly rude and laughable about our situation. Showed no empathy whatsoever. They told us basically to **** it up, its not that bad, we will only have to deal with fans and dehumidifiers running all week. Not to mention there was still a massive puddle of standing water next to our toilet which we couldnt use without getting dripped on. We expressed our frustration with having to call into work to deal with this and she laughed again and said no one told you to call into work. Just an unreal experience all around. The maintenance guy even said this isnt the first time this issue has happened in these buildings, and talking to the neighbors that seems to be the consensus. Seems there should be more preventive measures taken? Also, not sure a random maintenance person is even qualified for the remediation necessary for this event. Seems to me an unbiased 3rd party should be in control of what is livable or not. Happy holidays!

      Business Response

      Date: 04/17/2025

      Hello,

      We understand you are wanting a replacement. However, we cannot help until we know which property this occurred at. Please provide this information so we may assist you further.

      Thank you.

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in ***** on university, Tempe currently managed by Avenue 5. They are putting ridiculous charges on me and my roommates even though all the paperwork that they have provided suggests otherwise. The billing team is continuously threatening us saying "it will be tough for you to rent later on. Your credit will be affected". Check the highlighted areas in the attached documents.

      Customer Answer

      Date: 12/21/2025

      Hello ******,

       

      This problem is resolved now. 

       

      Thanks for your help

      Alekhya 

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2022, I was accused of ***** and spent a year in custody. Prior to that I resided at ********************** one of ******************. They served my family with Vacate Premises due to the accusation. ***** was never committed. Anyhow, they kept my $600. Deposit and a year later sent me to collections. My Mother turned in keys to Apartment and was told I was in good standing. Now, Noone can find such paperwork but yet, I'm in Collections for $3500.

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My apartment flooded on Friday ceiling in kitchen and master bathroom falling they said lenders need to come won't tell us what caused the flood so we can use ***************** haven't said if it's still safe to live here or not suppose to come today nobody has came at all been calling and going to the office and no response no body has checked for mold or anything ceiling is brown in some spots

      Business Response

      Date: 12/10/2024

      Hello,

      Please provide us which property this occurred so we may help you more effectively.

      Thank you.

      Customer Answer

      Date: 12/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Dakota ******

    Avenue5 Residential LLC is NOT a BBB Accredited Business.

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