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Business Profile

Property Management

Avenue5 Residential LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avenue5 Residential LLC has 697 locations, listed below.

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    Customer Complaints Summary

    • 629 total complaints in the last 3 years.
    • 461 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A landlord has a duty to maintain habitable premises Idaho Code *****. The Prospect rented me unit #1 ************************************************* June ********. I was led to believe that the unit was rent-ready and in working condition as advertised. July 17th 2023 I received a text on my phone that My unit and the surrounding 4 other units did not have toilets connected to the sewer line. Raw sewage had gathered underneath the units. Insect infestations were coming out of the walls and cracks of the unit. There was toxic sewage gas. My unit did not have a working bathroom for 2.5 weeks straight, FROM July 17th, 2023- August 8th and I was asked to use a vacant unit bathroom while ROTO ROOTER cleaned up the mess. The vacant unit was locked at night and on the weekends so I would have no access to a bathroom. I would have to use the bathroom at ******* or at a gas station. I reached out in person, through emails, and on the phone to complain July 17th, 18th, 19th,20th, 24th,30th, August 4th. An agent I talked to from the Avenue 5 website 1800 number said on July 17th that I would get a refund for July 2023 rent and she would call me back. I never received a credit. I was charged for sewer for June and July. I want those funds returned. The unit was not rent-ready and was advertised in a false manner. I have exhausted every attempt to get a refund. No reasonable person would be ok with All through this NO ONE has ever apologized or been professional. I ALWAYS paid my rent and left everything in excellent condition and respected and took care of their property. I have been writing and trying to communicate with these people for so long and they just stone wall me and ignore me because they are a big corporation and I am a nobody. I lost my work at home job also during this because my work environment was invaded.

      Business Response

      Date: 04/17/2025

      Hello,

      Please see the attached document marked "Letter ******** 1.17.25". In it, it is confirmed by the attorney for The Prospect that the property is not liable for any alleged damages. You may find this information from the Idaho Attorney General in the attached document "Avenue5 - Response to Consumer Complaint - ***** ****** ********". According to their findings, The Prospect is not liable to pay the amount requested for damages.

      As a show of good faith, the attorney for The Prospect offered a one-time payment of $500 to Mr. ********************* you.

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 3rd I applied to Jaide Lofts which is a property managed by Avenue5 Residential and paid a $500 refundable deposit and $62 application fee. My desired move-in date was December 30th. I was informed by the property manager **** that they do not hold deposits longer than 2 weeks and I would have to be refunded my deposit. As of today January 6th, I still have not been refunded my deposit. I have reached out on numerous occasions and things have not progressed.

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a unit on November 2, 2024 which imcluded paying ALL fees up front, which was weird since Ive never had to pay deposits up front, but did it anyway. Spoke with ****** several times when I decided to not move forward, and he told me my fees would be refunded. After two months of waiting and following up, I still have not received my refund. They NEVER respond to my emails or messages and rarely answer their phone. When they do, they just say the check is on the way why do I need to wait two months for a refund?

      Business Response

      Date: 04/17/2025

      Hello,

      We'd like to assist you further, unfortunately naming "******" with no last name is not enough for us to locate your record. Which property did this occur at?

      Thank you.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't recommend it. My apartment had rats in the air conditioning even though I paid for pest control. I kept my place clean, but many of my neighbors didn't. When I moved out, I waited for the refund and didn't receive it. I had to send a letter asking to receive it. And after I think 2 years, I discovered that I "owed" them even though I received the deposit insurance. They insist on saying that they charged me as soon as I moved out, but I only received these charges this year. But they say they charged me before, I don't know why. So I don't recommend it. Your name will be in a credit dispute and you will be harmed.

      Business Response

      Date: 04/17/2025

      Hello,

      We understand your desired outcome of a refund, however we cannot assist until you provide which property this occurred at so we can involve the appropriate parties. Please provide this information so we may assist.

      Thank you.

      Customer Answer

      Date: 04/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Winderson *****

      Move-Out Charges Unit #*** at The Crossing at ******************

      To Whom It May Concern,

      I am writing to formally dispute the charges listed in the move-out summary dated August 8, 2022, for unit #*** at The Crossing at ******************, under the names ******* ****** and Winderson ******

      According to California Civil Code ******, landlords are required to return a tenant's security deposit, along with an itemized statement of any deductions, within 21 days of the tenant vacating the premises. In my case, no such communication or statement was provided within that timeframe. I only received documentation years laterafter I was forced to send a written demand. At no point was I notified of an outstanding balance or collection efforts, and I was deeply surprised to learn that my name was submitted to a creditor without prior notice.

      Furthermore, under California law, if a landlord fails to comply with these deposit return requirements, they forfeit the right to retain any portion of the deposit. Additionally, tenants may be entitled to up to twice the amount of the deposit in damages for the landlords bad faith retention (Cal. **** Code ******(l)).

      Beyond the legal irregularities, I must highlight the poor conditions of the unit upon move-in, including rodents inside the air conditioning system that remained unresolved up to my move-out date. Despite this, the apartment was returned in excellent conditionclean, carpets professionally washed, and free of any damage. The only irregularities stemmed from the property itself, not from us as tenants.

      This entire situation has caused undue stress and embarrassment. Should this matter not be resolved promptly and fairlyincluding the immediate removal of any credit-related entriesI will consider seeking legal recourse for the mishandling of my deposit and the harm caused to my name and financial record.

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in the Park At ****** for almost 4 years. The last 3 months the complex was sold or bought out by Avenue 5. Lease was renewed October. Apartment complex has gotten a bulk agreement for internet service for the community. This happened in December 2024. Only noticed that was sent out was via email quoting ******* representatives will be on site to discuss your new ********. I as a customer didnt acknowledge this email because I already have ******** services. The email in my opinion was intended for new renters and new ******* services. I went to the leasing office to inquire about this charge. They said there was nothing they can do about it so I called ******* services to cancel services because the apartment complex is paying for it and was told I would have to pay the cancellation fees so I took those cancellation fees to the leasing office and they pretty much said that was my responsibility in my lease. I did not agree to ******** services and lease is a sign agreement. The last three months Ive been hit with charges that I have to go up to the leasing office to get explanations for.

      Business Response

      Date: 06/06/2025

      Hello,

      We have spoken with our regional manager who oversaw this property and can provide the following context.

      First, Avenue5 Residential ceased managing this property as of 3/18/2025. Anything beyond that, will need to be taken up with current management, Styl Residential. Their email address is *****************************************************************.

      As far as your living experience while Avenue5 managed the property, we can confirm that you did raise concerns about the bulk cable charge as it wasnt on your lease agreement.  You were correct, and in January 2025 the only internet charge was removed from your account. If you did get the bulk cable, you were 100% not charged for it while Avenue5 managed the property.  Regarding the Xfinity cancellation charge, we were not aware of it. If you disconnected your individual service and opted into the bulk service with Xfinity, you likely received the service at no additional cost, since we had already removed the charge from your ledger.

      Thank you.

    • Initial Complaint

      Date:01/02/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is by case the worse leasing company to exist! The assustant leasing manager ****** ****** recommended I move due to the infestation I experienced and instead of these people understanding that the issue is beyond repair or even resolving after leaving there 4 years and transferring units is beyond my comprehension! I could understand if I just moved but with all the evidence and safety issues, to have a balance of ***** for broken lease is ridiculous! I had no choice but to leave and I pray the complex is shut down and that no one makes a ***** until the issues are addressed!

      Business Response

      Date: 04/17/2025

      Hello,

      It is unclear which money you're looking to have refunded. We have spoken with the Property Manager at **********, and we can confirm that you moved out on October 14th 2024 without property notice. This is a violation of the signed lease, which is set to expire on 5/31/2025. You left owing $2,643.48.

      Thank you.

      Customer Answer

      Date: 04/17/2025

       
      Complaint: 22760464

      I am rejecting this response because:

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Avenue5 has failed to return our security deposit ($227.50) after being moved out for 109 days. We have emails with them where they have claimed to have sent the check (4 times now) but we have yet to receive a single one.

      Business Response

      Date: 04/17/2025

      Hi *******,

      We would like to assist you and try to facilitate the communication you're requesting. Unfortunately, we are unable to do so unless you provide which property you're referring to in your complaint. Please provide this information so we may assist you further.

      Thank you.

      Customer Answer

      Date: 04/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We have already gotten resolution however we were at Carriages at ************** in *******

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:01/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being unlawfully charged for my move out statement from my old apartment at " ******** Residential Proximity Apartments" address **************************. I was Charged $397.38 and had my down deposit taken away which was $150.00 because of the unlawful fee they charged me for my move out statement. I owe $247.38 with my down deposit being used to pay the $397.38. I was never given a move out tour walk through to see if there was any damage " Utah Code Section 57-22-4 (6) (a). Which there was no damage to the apartment. I was charged a "Touch up paint" fee which there was no need to repaint the walls because there was no wear and tear.

      Business Response

      Date: 04/17/2025

      Hello,

      After discussing with our team at Proximity, we found the following details.

      You were charged final utilities (they are billed in arrears).  You were only charged standard cleaning charges.  The touch up paint is a very minor charge, usually it is $250 and your unit had minor touch ups.  I have attached the move out inspection.  It

      looks like baseboards needed touched up and minor area on the wall.  Our bucket of paint we purchase is $85 by itself (a full paint is $620).  We have to professionally have the carpet and apartments cleaned for the next resident and the drip pans show

      wear.

      There was never a request for a move out inspection, if you request it, our property team will walk with you.  The property team hasn't heard from you about your charges. Please reach out to discuss this further.

      Thank you.

    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want my $275.00 *********** fee returned. I looked at an apartment on 12/11/24 & completed an application the same day. A week goes by with no contact from them. On 12/18/24, I drive up there & speak with ****** ******* & inquire about status. She tells me that I had been approved & would get a welcome email the next day. On 12/19/24 I did get the welcome letter/lease but it didnt show the washer/dryer. When I got off work I DRIVE up there to make sure they got my message. I speak with ****** & let her know that I sent an email about the washer/dryer. She tells me Yeah I SAW your email but she didnt respond to it. While there ****** tells she says that I would have to wait on Manager ***** to go in & update the lease because shes the only one that can do it, however ***** has been out for a while. The following days, 12/20/24 & 12/21/24 STILL no email. I drive AGAIN on 12/21/24 before they close to find out whats going on so that I can sign the lease. I speak with a male agent. I let him know that I had been waiting 2 days for the lease to be updated so that I can sign it & that I will not sign the lease until its updated. He confirms that he does see where ****** sent a message to manager ***** but she had been out & that he will send another message to her because shes the only one that can do it. From 12/22/24 to 12/24/24, the lease was still not updated. Then on 12/26/24, it shows that the lease is EXPIRED. Today, 12/28/24 I DRIVE up there & speak with ************ tells me that Manager ***** hadnt gotten around to it because shed been on another property all this time. I told ****** that this is unacceptable because I need to be moved by 01/04/25 & all this time they were making it sound like ***** was out on vacation to really find out she has been working but just at a different **************** checked her messages. This has been 17 calendar days of POOR COMMUNICATION. I cant plan a move when Im still having to WAIT ON MANAGER *****.

      Business Response

      Date: 06/03/2025

      Hello,

      We'd like to help you find a resolution and facilitate the communication necessary. We cannot do so until we know which property this occurred at. Please provide that information so we may assist.

      Thank you.

    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people are crooks ! I have lived with this apartment complex only 2 weeks they delivered my 23hr notice and did not put it in the system I have been calling them due to me relocating to another state to get my account closed for 7 months ! I have call them every single week since and now they are closing my account saying I owe them 10k ! 10k for 2 weeks ! I moved in paying almost 3k ! 10k for 2 weeks! I started to contact them back in July I will attach the 1st time trying to contact and if more information is needed I have that as well.

      Business Response

      Date: 06/03/2025

      Hello,

      We'd like to facilitate the billing adjustment that you're requesting. We cannot do so until we know which property this occurred at. Please provide this information at your earliest convenience so we may assist.

      Thank you.

      Customer Answer

      Date: 06/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *******

    Avenue5 Residential LLC is NOT a BBB Accredited Business.

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