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Business Profile

Property Management

Avenue5 Residential LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avenue5 Residential LLC has 697 locations, listed below.

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    Customer Complaints Summary

    • 633 total complaints in the last 3 years.
    • 468 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/10/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent move out charges for pre-existing damage--I had filled out the move in condition ******************** management lost it, & they are now trying to collect for damage. They are trying to retain a cleaning fee out of people's security *********** would like my cleaning fee returned too since the apartment was filthy when I took possession of it. Did not send itemized ledger of move out charges within legal time frame. The move out paperwork that was sent to me does not meet the legal requirement of itemization--it simply lists ************** amounts & not what the charges are. As there are merely dates listed & no info, it appears that they are trying to charge me rent after I gave them back my keys after move out (I had provided appropriate *********** lease was over). They have also turned these fraudulent charges over to a collection company, which has not sent me any paperwork/contact information, only hostile phone calls to my ********************** I received a call from Avenue5's billing agent, I explained the above to him & that they had not complied with RCW. The billing agent, *****, became extremely aggressive and threatening & said he didn't care, that I was going to pay the balance. It appears that they willingly & knowingly do not comply with Washington State law & rely on ********************** knowing how difficult it is for tenants to find housing/that tenants would fear this jeopardizing ability to secure future housing.I have ************* documentation, including property mgmt acknowledgment that I had turned in move in paperwork. I also have an email from the property mgr herself acknowledging the damage to the apartment. I have a summary email of a conversation that I had with the property's leasing agent at the time, *********** *******, in which he had told me that they did not have my move-in paperwork. I am continually looking for further documentation and will provide upon request.

      Business Response

      Date: 11/19/2024

      Hello,

      Please provide us with the name of the property this occurred at so we may help you further.

      Thank you.

      Customer Answer

      Date: 11/26/2024

       
      Complaint: 22538218

      I am rejecting this response because:

      I was a resident at *************** 

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:11/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ***** and the general manager REFUSE to fix our stove. Theyre making false claims of COVID as a reason to not enter the unit. I have negative COVID tests, and told them beforehand we are sick (tis the season) and to enter the unit with masks as a simple courtesy. There has never been any mention of COVID.

      Business Response

      Date: 11/18/2024

      Hello,

      We have not managed this property since 2023, and this looks like a new complaint.

      Thank you.

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for an apartment at formally known ****************** located at ********************************************************************** and was denied on March *******. They informed me of my denial via email and per their application policy if an applicant is denied that applicant is due a full refund of their application fee and deposit. I paid $375 to apply and was told that I would receive a refund within 30 days of my application denial. I have never received a refund. I am owed $300. I have made several attempts via phone, email and in person and keep getting the run around.

      Business Response

      Date: 11/08/2024

      Hello,

      Please report your experience to ********************************* This inbox is monitored and the team there will be able to assist you directly with your ask. Be sure to include ALL relevant information, like photos, documents, and the name of the property when you reach out.

      Thank you.

      Customer Answer

      Date: 01/02/2025

      The response that was provided is no sufficient i have reached out to them via the email they sent and they never responded.

       

      Thanks

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no knowledge of this account starting with #******. Due to Equifax my information was exposed resulting in identity theft.

      Business Response

      Date: 11/08/2024

      Hello,

      Please report your experience to ********************************* This inbox is monitored and the team there will be able to assist you directly with your ask. Be sure to include ALL relevant information, like photos, documents, and the name of the property when you reach out.

      Thank you.

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had contacted ******************************** end of September to find an apartment to rent. We were requested to send in all our paperwork which we did in order to get our apartment on 11/1/24. When we arrived on 11/1/24 to get our key, and do a walk through we found roaches all over the apartment. Now at this point we could not move in since it was not a livable condition for our child. The property manager did not care or offered any help to us. It cost us more for U-haul, as well as we are now homeless still searching for a new place. This place had us pay for application fee, security deposit, and one month rent. When asked to return our money they said itll take 21 business days. Now we are billed for gas, ****** and rent insurance which they require to get prior to getting an apartment key. This business is a health hazard. There were roaches all over the property. The apartments are not in a good condition for the amount of money they charge.

      Business Response

      Date: 11/20/2024

      Hello,

      There was no sign of any pest activity prior to move-in. However, the following steps were taken to provide you with reasonable accommodation after discovering the pests on the day of move-in. 

      Leasing Manager showed FOUR units to move the applicant over to that day


      The applicant was offered 3 like units that were not renovated (at the same rate or less) and 1 renovated unit ($80.00 premium for renovated units)


      The applicant was dissatisfied with the locations of the like units


      The renovated unit was one the applicant liked but they did not want to pay the additional cost associated with a renovated unit ($80.00 premium for renovated units)


      The applicant asked if we would move them into the unit with pests and guarantee that it would get resolved immediately and that the pests would not return. We informed that we would have the unit treated but could not make a guarantee that the pests would never return, nor does Avenue5 want to move someone into a unit with a now-known pest issue.


      The applicant took the evening to think about their options and returned the next day requesting again for us to give them the non-renovated price for the renovated unit, which we were unable to accommodate since we had like units available to the one they applied for.


      The applicant then decided to cancel and the refund for the holding was mailed out on 11/12/2024.

      Thank you.

      Customer Answer

      Date: 11/20/2024

       
      Complaint: 22527110

      I am rejecting this response because:

      Thank you for your response and for outlining the steps taken. However, I must reiterate my dissatisfaction with how this situation was handled.

      We booked the unit a month in advance, expecting it to be ready and in livable condition. Instead, the unit had live roaches in the refrigerator, which was completely unacceptable. The alternative units shown to us were also not in good conditionsome had non-functional cabinets, while others had old appliances, which did not meet the standards we expected.

      This left my family, including my toddler, without a home and forced us to incur additional expenses for a U-Haul and a light bill for a unit we did not took a possession of. The lack of proper accommodation and failure to address these issues adequately caused significant stress and hardship.

      I urge you to reconsider how this situation has been handled and work toward a resolution that accounts for the inconvenience and financial burden this has caused my family.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a resident of Anthem in ******** (unit #***, lease date ending 9/30/2024) and have not received a return of my deposit or statement to deduct any portion for repairs. It is past the legal limit in ****** for which to do so and I am owed the full deposit, which is being improperly withheld.I have been in email contact over this issue, wherein the staff claimed to have sent correspondence and check. I have informed delivery through the post office as well as mail forwarding and can prove nothing was sent through ***** After pressing on this, what the check number is for the "lost" mail I am now being ignored by management and no check as yet has been mailed. I am prepared to follow up and seek relief in court if my full deposit is not remanded immediately as per oregon tenancy law. I have the date range cited by management to show through informed delivery no such correspondence was mailed, and extensive documentation on the condition of the vacated unit, all repair requests, and the paid final utilities fee when it posted to the resident portal, as well as their failure to provide me with a requested final walkthrough and general disorganization during tenancy and move out.

      Business Response

      Date: 11/08/2024

      Hello,

      Please report your experience to ********************************* This inbox is monitored and the team there will be able to assist you directly with your ask. Be sure to include ALL relevant information, like photos, documents, and the name of the property when you reach out.

      Thank you.

    • Initial Complaint

      Date:11/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a current resident at The Bx5 apartments (******************) in ******. The building caught on fire back in late August however, my unit was not damaged. On October 14 the property management told me that I needed to be moved because they were going to be doing repairs to the building and I need to be out by Tuesday, however they did not provide me with a unit similar unit 4pm that day. I informed them it was unrealistic to move so quickly in such short notice since I have been a resident at the apartment for 10 years. I told them that I would do what I can given such short notice. I was able to get moved in 3 days. I had to take unscheduled time off from work to move and pack nonstop. I have not received transfer paperwork nor received keys to mailbox for new unit. To make matters worse the new unit I am in there is some sort of electrical problem so I can use the dryer hook up which I had access to before as well as the dishwasher. So I still continue to be inconvenienced. And to add insult to injury, on November 1, they charged me full rent on my account. But not for the new unit everything is still under the old unit. Which does not make sense. I should be entitled to reduced (free) rent for November because of the inconvenience and having to take time off work to move so quickly. I have been trying to contact management but continue to receive the runaround.

      Business Response

      Date: 11/06/2024

      Hello,

      Please report your experience to ********************************* This inbox is monitored and the team there will be able to assist you directly with your ask. Be sure to include ALL relevant information, like photos, documents, and the name of the property when you reach out.

      Thank you.

    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I started a rental agreement with ***************** in ***********, managed by Avenue5 properties. I fulfilled my contract and moved out mid September 2024. I have been speaking with management and to this day, still have not received my security deposit back from them. They claim it was mailed out October 22, 2024 and they have supplied a photo of what they say is a check stub of my deposit refund via email but still have not received it and they are not cooperating as far as issuing a new check when I asked. I also asked what happens if I don't receive my check and so far, no response. I have heard many complaints about issues concerning this management company and have read other complaints on your website regarding them. I would just like my security deposit back and have waited over a month and a half and still nothing. I have expressed patience and understanding with them but am starting to get very frustrated with the lack of communication and/or cooperation on their part. I feel I don't know what else to do, but feel it's important to raise awareness that this business seems to run into this issue among others. While I was living there, I discovered it had been managed poorly and they had no idea I was moving out, among about 30 other residents on the same day. This is a concern I'd like some feedback on and I'd like to get paid back what they owe me. Thanks, Hailee *********

      Business Response

      Date: 11/06/2024

      Hello,

      Please report your experience to ********************************* This inbox is monitored and the team there will be able to assist you directly with your ask. Be sure to include ALL relevant information, like photos, documents, and the name of the property when you reach out.

      Thank you.

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From June 2023-September 2023, I received 1 utility bill monthly from Central ****** in the amount of $0.00. I was not alarmed as this was during the time Central ****** was being investigated for overcharging customers. I presumed it was their way of paying back customers. In October 2023, I received 5 different utility bills totaling over $1,300. I never received a reason or explanation for the multiple bills. When I tried to call to speak with customer service in October, I was put on hold longer than speaking with a representative. It was very challenging to handle this issue on the phone as my work schedule conflicted with their hours of operation. I emailed the company in November 2023, and received the response that I had to pay what was due, and if I wanted to contest the decision, I was to respond to the email and state that I wanted to contest the decision. I never heard from anyone and continued to call during my work breaks and even took off from work in May 2024, to try to go into Central ****** to meet in person with someone to discuss my bill. I signed up for the June 27, 2024, in person customer care program, but it was canceled due to power outages caused by a tornado. The rescheduled date conflicted with a prior engagement. I sent several emails to different employees (which I still have) to no avail. today, 10/31/24, I received a final termination letter stating that I must pay $2, ****** by 11/8/24. the outstanding amount is over $2,600. I have been making online monthly payments ranging from $200-$400 since October 2023. Recently, access to my Central ****** billing statements has been locked. The only statements that I can see are from 10/13/23-11/14/24. Photos and copies of emails are too large to upload to this form. I would like to find a way to get them to you to support my claim.

      Business Response

      Date: 11/06/2024

      Hello,

      Please report your experience to ********************************* This inbox is monitored and the team there will be able to assist you directly with your ask. Be sure to include ALL relevant information, like photos, documents, and the name of the property when you reach out.

      Thank you.

    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for apartments back in September of 2024, I got denied and was told Id receive my deposit of 200 in 2 weeks.. its October 29 2024 and I still have not received my deposit back. I called today and they said it could be any day now. The. Hung up in my face. The guys name was ****. Now Im going to have my attorney file paper work and sue for more then the 200.

      Business Response

      Date: 10/30/2024

      Hello,

      Please report your experience to ********************************* This inbox is monitored and the team there will be able to assist you directly with your ask. Be sure to include ALL relevant information, like photos, documents, and the name of the property when you reach out.

      Thank you.

    Avenue5 Residential LLC is NOT a BBB Accredited Business.

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