Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Avenue5 Residential LLC has 697 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Avenue5 Residential LLC

  901 5th Ave Ste 3000 Seattle, WA 98164-2066

• 

  North Bethesda Market

  11351 Woodglen Dr North Bethesda, MD 20852-6010

• 

  Aura Benbrook

  301 Mercedes St Benbrook, TX 76126-2647

• 

  Avenue5 Residential LLC

  6610 N 93rd Ave Glendale, AZ 85305-3170

• 

  Avenue5 Residential LLC

  8260 E. Raintree Scottsdale, AZ 85260

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: MISSIONLNTAB Account #: ****************Balance: $1,009.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  Business Response

  Date: 04/16/2025

  Hello,

  We'd like to help you and provide the documents you are requesting. However, we are unable to do so unless we know which property this occurred at. Please provide that information so we can assist further.

  Thank you.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Avenue5 LLC for misrepresentation, improper accounting of charges, and potential violations of Oregon landlord-tenant law (ORS ******) regarding my final account balance after vacating my rental unit.Upon moving out on 12/10/2024, I was initially informed by the property management that we were to pay a carpet removal fee. But later on 12/27 during a call with the property management I was notified that there was an accounting error, the carpet removal was not done and the charge was removed, I had overpaid and that I had a zero balance due and was even owed a refund of $419. I confirmed my apartment number 6208 3 times and kept confirming that my balance was cleared. This was also confirmed through written documentation via a letter sent to me soon after the phone call and verbal confirmation from staff at the local office. Based on this information, I reasonably believed that my account was settled.However, after this confirmation:The billing department of Avenue5 LLC later contacted me and stated that I actually still owed a balance.Despite having official documentation stating a $0 balance, they later stated that these charges did not reflect the 0 balance that was documented and given to me.This has caused financial distress and significant inconvenience, as I was led to believe my account was closed and made no provisions for additional charges.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a request to have my fireplace serviced December ****** due to when used my apartment fills with smoke. I have emailed many times about it, told the manger face to face , yet nothing. They sent people two different times that was not qualified. Last I was told was they called third party vendor that was two weeks ago. Nothing. Also there is only one smoke detector in my whole apartment and it is over ten years old . They are not taking this seriously . It is aa safety concern especially if my apartment filled with smoke when used.

  Customer Answer

  Date: 02/14/2025

  Yes I was just writing to say that the issue has been resolved 

   

   

  ********* Abernathy 

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT IT HAS BEEN PAID

  Business Response

  Date: 04/16/2025

  Hello,

  We'd like to assist with your claim and figure out more about the charges. We are unable to help unless we know which property this occurred at. Please provide this information.

  Thank you.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TOXIC HEALTH ******************* PROBLEM We faced the persistent problems, which weren't fixed. Moreover, under the new management the problems made our life so unsafe for our health that we had to break the lease and quit the premises. We paid all the fees totally equal to $4,661.21 for breaking the lease. We think that our breaking the lease was justified because both the rental units violated NC health and safety codes taking into consideration that I am the legally disabled person with cardiovascular disease. We want our money back. We lived in the residence from 11-26-2021 to 09-05-2024. The key problem was Air Conditioning in the building. It was not good from the very beginning when we moved in the unit on 2nd floor. That's why we changed the apartment for the one on the 5th floor. When we moved in it, it turned out that its AC didn't work. They temporarily provided us with portable AC. In May of 2024 ** in the unit stopped working normally and all the management efforts to fix it failed. After the tropical ***** ***** in 08/2024 AC actually stopped working completely and the management instead of fixing this emergency problem couldn't find better decision than install 2 portable ACs with 2 Steel Drums with Lids where water was drained in. During living in ***** SouthPark building I was twice hospitalized in cardiology departments and had huge numbers of visits to *************** and doctors.The 2nd problem was the crime and safety of living in ***** SouthPark. On 01-07-2022 I came to the garage to take my car and I found that one of its tires was completely flat. When in the evening of the day before we parked the car, everything was OK. When we lived on the 5th floor, I parked our car on 5th level of the garage. On 02-01-2024 I came to the garage for our car and I saw our neighbor-girl all in tears. Her brand-new car was terribly vandalized inside the gated premises. The 3rd problem concerns the illegal charges the management tried to impose on us.

  Business Response

  Date: 04/21/2025

  Hello,

  The associate property manager who helped you initially no longer works for Avenue5. After digging through those communications, we were able to identify the following for your case.

  Never once during the move out process did you state anything health related. 
  
  You were already credited back the *** charge and the usage amount as a courtesy.
  
  During your stay in the two different units there was only 1 work order submitted in regards to the ** unit which was in 6/2023, while you were living in unit 512.
  
  Prior to unit 512 you lived in unit 226, and no work orders were submitted that concerned the ** at all.
  
  Your complaint was about the humidifiers that were in the hallway on the 5th floor near their apartment due to all the leaks that happened when the hurricane came over that summer.
  
  Ive attached screenshots of work orders submitted under their stay for both units. As you can see, nothing regarding anything health-related.

  Thank you.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 22887274
  
  I am rejecting this response because:

  We broke the lease for Apt 512 because the following reasons. Only on the moving-in day of the management gave us the key to Apt 512 and we could examine it. We found 4 problems
  1.The ** system failure that made impossible for me as the legally disabled person with cardiovascular disease to live in the apartment. 
  2.The washing machine didnt work.
  3.The refrigerator didnt freeze well, was very noisy and the internal bulb didnt turn on when the refrigerator door was open. 
  4.The floor of the apartment wasnt cleaned up after the previous tenant. My wife had herself to clean it before our stuff was brought in. 
  Thus, the management did nothing to get Apt 512 ready for us, the new tenants. The main reason we broke the lease was the ** failure. During the 1st week the LaVie SouthPark maintainers tried to fix it but failed. The management called outside ** specialists and after investigation they made the following conclusion. The ** system needs overhauled repair or total replacement. Before it they asked us to do setting of the temperature not lower than 76F on its control pad. Otherwise, the system stop working. The temperature inside Apt 512 with the faulty ** nonlinearly depends on outside temperature. If the outside is 82F, then the inside is 76F. If the outside is 85F, then the inside is not 79F. It is 82F and it is very hard to tolerate this temperature for hours even for healthy folks. The management failed to fix the ** problem in June, 2024. Because they treated us inhumanely from the very beginning, we decided to break the lease and quit the premises.
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 05/14/2025

  Hello,

  As we mentioned previously, we credited back your VCR charge and the usage amount as a courtesy for the Air Conditioning unit not functioning properly. We did try going through vendors to fix the *** There were financial considerations made to you already.

  Thank you.

  Customer Answer

  Date: 05/29/2025

  1. ***** ******, Regional Manager of Avenue 5 Residential LLC, did not give the answer to my complaint. He gave the answer to my ****** review of our living in ***** SouthPark residence for 3 years. There is a big difference between these two subjects: ****** review and the complaint. The complaint aims at the following subjects. First, the company failed to fix the ** problems during a year. Second, this failure has led to worsening my medical conditions. Namely, on 03/19/2025 I was taken to ER of ************************* where CT scan showed Nonspecific 3 mm right pulmonary nodule and mild scarring in the lingula. You know that I have cardio-vascular disease, which is the main cause of my disability. I felt not well living in ***** SouthPark residence in both the apartments all 3 years. Now the pulmonary problem is added to it. In a week I will see a doctor specializing in Pulmonary Medicine. I had CT scans before and such a problem was not found. Again, their failure to fix ** problem became the cause of the deterioration of my health condition. To my eye, this fact justifies our breaking the lease because my medical condition kept worsening.

   

  2. In my opinion the way the company has been treating my ****** review is outrageous.  They have just blocked it from the eyes of their potential customers in future without contacting me before. To my eye, It is not honest way to do business and treat their customers. 

  
  

  P.S. If it is necessary I can submit the medical documents.  

  
  

  Thank you in advance, 

  Myroslav

  Business Response

  Date: 06/30/2025

  Hello,

  You did not mention anything health related to our team at the property during your move-out. As we mentioned, we cannot offer any additional compensation at this time beyond the *** charge and the usage amount. As mentioned, your health was never mentioned and there was only one maintenance ticket opened in regards to the ** during your time living at ******

  Thank you.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially applied for a rental unit at Horizon at ********* and put the application and fee on my debit card - they told me I can call and 300 of 375 would be refunded back on December 11th. I have still to receive the 300 back - they said they couldnt put it back on the card that initially was used they have to send a check. Ive called many times and then I received a letter saying they are refunding the 300 but no check - this is the worst customer service as they also claimed they would call back and havent - IT SHOULDNT TAKE THIS LONG TO GEY MY MONEY BACK! It is January 31st. No check

  Business Response

  Date: 04/21/2025

  Hello,

  We've discussed this with the property manager and found the following details. You cancelled your application within 48 hours of submission. You applied on 12/11, and the assistant property manager processed your cancellation on 12/19. With the holidays and bank closures, the signed cancellation document wasn't uploaded until 1/2. The first check, processed on 1/27/25 never made it to you. The second check was processed and sent to you on 2/4. We can confirm this refund was sent to you.

  Thank you.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tell us about your problem:I am writing to file a complaint regarding an ongoing dispute with G12 Management over unjust deductions from our security deposit. Despite providing clear video evidence demonstrating that the $695 cleaning fee was unjustified, no specific evidence justifying the deduction has been provided by G12 Management within the required 21 days under California Civil Code 1950.5.Additionally, we did not cash the check for $2,838.19 because the amount issued does not reflect the full amount owed to us. The total amount due is $3,667.45, which includes:$695 for the unjustified cleaning fee $48.36 for legal filing expenses $50 for sheriff service $10.45 for sending evidence to the court $10.45 for sending evidence to G12 Management $15 for printing documents These costs have been documented in court records, and we have confirmed that the necessary documents were served, with a paper copy delivered to your leasing office on October 23, 2024.If the full amount is not refunded promptly, we are prepared to proceed with legal action to recover the owed amount, including additional costs.We hope this matter can still be resolved amicably without further escalation.

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not my account they are still billing me after the first complaint. I need this off of report.

  Business Response

  Date: 01/30/2025

  Hello,

  We'd like to help you further on this issue. Could you please provide the name of the community this occurred at so we may assist?

  Thank you!

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a balance on one of the properties they were manging. I have details of our agreement which was a 1 year payment plan, but I stated that I did not want to be paying off a balance that long, that I would try to do it as soon as I can. I was hit with hard times, which is why I was in the situation I'm in. Ever since the agreement was made and they sent me my payment schedule, I had never made a payment late. I have been bullied by the *** they had handling my account, always threatening to take my account into collections each time I ask a question regarding my account that he doesn't want to deal with. I have been actively in communication with the *** and the headquarters by emailing and calling...even when I get ignored. Yesterday(01.23.24) I received a call late afternoon regarding them sending my account to collections if I did not pay the "settled" payment that they were offering me last minute. My first concern with this company was them not giving me a receipt after I had made my payments. Due to how they had been treating me, I tried fighting it but no one was willing to assist. I did state that I would reach out to BBB on the matter. I want to have a receipt for the payments that I've made that I didn't receive a receipt and I would like for them to honor the initial payment plan agreement. Everything was so abrupt and last minute. I contacted the ownership group they were working with (****************) and it seemed like there was major miscommunication with the two. Please help me in getting receipts for the payments that I've made and for them to honor their initial payment plan agreement. I can provide all of the documented emails thus far. I also want to note that there was no prior communication of them sending my info to collections even though I'd been on time with my payments - just a last minute phone call threatening to do so if I didn't settle that day. I did not have the money since it was so last minute. Agreement made Sep. ** '24. Help

  Business Response

  Date: 01/30/2025

  Hello,

  We would be more than happy to assist. Could you please provide which community this occurred at so we may assist further?

  Thank you.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22855518
  
  I am rejecting this response because the response they gave doesn't resolve the problem. They responded asking about the community I am inquiring about. I don't want the case to close until they honor their initial agreement and provide with with payment receipts.The response doesn't provide those details or anything that pertains to my request. That is why I'm clicking on reject. 
  
  Sincerely,
  
  **** Opgah

  Customer Answer

  Date: 02/07/2025

  I wanted to mention that I rejected what the business sent because they did not provide a resolution to my initial complaint. They did ask for my former apartment which I wanted to edit my response and provide the information, but I was unable to edit my response. Is there a way I can edit my response? I wanted to inform them that it was for the property ******* at ******* in ***********

  Customer Answer

  Date: 02/13/2025

  I have not heard back from the property and payment was to be deducted from my account on the 11th. I waited to see if any activity would come through but nothing. I've attached the first receipt I received which details when payment would be drafted from my account and how long the payment plan was for. I also have attached the last receipt they gave that prompted my complaint. The link they normally give to view my account no longer works. I fear that they sent my account to third party collections and have NOT honored our agreement as I stated in my first complaint. I had made no communications or intentions of not paying my balance. They are doing their best to make sure I will have difficulties in renting again-true bullies.  Payment was drafted from my account in December as per usual but they stopped giving receipts after the November payment. Haven't heard anything since.

  Business Response

  Date: 04/16/2025

  Hello ****,

  I understand you'd like to learn more about your charges and dispute. You have to understand that we are unable to assist you unless you provide which property this occurred at. Please provide this information and we can assist.

  Thank you.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at *************************** located at ********************************************************* and have moved out since 09/2024. I am due a deposit refund and have been trying to get my refund back since 10/2024. I have been into the apartment office to speak to the property management, I was getting excuse after excuse that they issued the check and would track it, after no results I decided to return to the office to check on this, I was told that the apartment complex was under new management and would have someone contact me, no contact was made, again I went to the office and was told the office help was by herself and she didn't know how to handle the situation and she would take a message and have someone call me back. I have called and spoke to someone in the apartment office but have only been able to leave message and no return calls. I went into the apartment office in November to speak to someone and I was told that they would reach out to their accounting department to research the check and possible to get it reissued. I went again to the apartment office in December and was told the apartment complex had been sold and to reach out to Avenue 5 out of ****************** and to call ************. I have called and again only able to leave a voice message. I decided to research for more phone numbers but when I call some of them, the call is dropped, or I get a message that call can't be completed. I did see on your website a business headquarters location and I call the number but only able to leave a message.