Complaints
This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 448 total complaints in the last 3 years.
- 125 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive attempted multiple times to remove my information from Whitepages using their opt-out process. They require a phone number for verification, and when I accept the robocall, it results in an application error and the call ends abruptly. Despite claiming to offer an opt-out option, the process is broken and ineffective. Im requesting immediate removal of my personal information from your website as I am receiving spam messages and being contacted by individuals who make me feel unsafe.***************************************************** *****************************************************/*********************-**/Pd96Wkd71ye *****************************************************/*********************-**/Pd96Wkd71ye ****************************************************************************************************************************************************************************************************************** ****************************************************************************************************************************************************************************************************************** ***********************************************************************************************************************************************************************************************
Business Response
Date: 04/25/2025
Hello Darar,
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/24 I attempted to use their service to look for an individual I used to know. Their add said there was a week free service if I signed up. So I signed up and gave them my credit card info. I used their service that day only and canceled the SAME DAY!! They charged my account $10.79 and$1.06 for a total of $11.85. While I realize the dollar amount is low, I think it's fraudulent to say there is a free trial period when there is not.I want to warn others that there are real free services available so people will not use this service. People should use Spokeo Free or TruePeopleSearch.Business Response
Date: 04/14/2025
Hi *******,
Our Trial Membership special offer is only $1.00, and it grants you immediate access to Premium Contact Record Searches. If you try to access additional data outside of what is included in the $1.00 Trial Membership you will be notified of the additional cost and will be prompt to pay.
If you do not cancel your Trial Membership inside the trial period, then your account will automatically be upgraded into a full auto-renewing Premium User ******* Membership.
The auto-renewal of your membership can be canceled at any time on your Account Settings page, located in your Account Settings.Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As the survivor of a serial killer, I would like my information removed from white pages.com.I am unable to contact them and will need to sue them and ************************** if my information is not removed in a timely manner.Business Response
Date: 04/14/2025
Hello *****,
Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Customer Answer
Date: 04/22/2025
Thank you for your letter dated 15 April 2025 with regard to a request from Whitepages Inc.
There was a response from *******, but no telephone number to contact him.
It does look like my information has been removed, but the information about my wife ***** and daughter ***** are still available, and they live with me. These two people will also need to be removed, since finding them will find me. I await their response.
Business Response
Date: 04/25/2025
Hello *****,
In order to complete your request, we will need to request a few specific details. So that we may locate and remove the Whitepages listing containing your information, please reply to this email with the following information:
The exact URL/web address in which your information is contained
The full name as it appears on the listing
The phone number as it appears on the listing
The address as it appears on the listing
Upon receiving that information, I will find all associated listings and remove them from the site.Initial Complaint
Date:04/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please delete my information from your database. I did not give you authorization to post my information.Business Response
Date: 04/07/2025
Hello Talizsha,
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have addressed multiple times my name and contact information being listed on the internet and company's website without my knowledge or approval in complaints about the company with the Better Business Bureau where it has then been removed by the company. The company ************************** has again listed my name and information on their company's website and ********* without my approval or knowledge and would like it removed, please.Business Response
Date: 04/04/2025
Hello *****,
I wanted to follow up with information regarding the listing you reported.
When searching for the information on **************************, we do not see that we have a profile for you.
It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot.Customer Answer
Date: 04/16/2025
I provided you with a screenshot of Whitepages listing on ********* when searching my name ***** ********* I would like removed, please. Thank you.Business Response
Date: 04/25/2025
Hello *****,
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filling a complaint on white pages since I have tried multiple times to have my personal information removed from their website and their subsidiaries because I am being stalked and harassed but they have refused and made it harder to point where I can even try to opt out anymore since it wont even allow me. This is a violation on my privacy and Nevada law (SB220) which requires them to honor honor opt-outs requestsBusiness Response
Date: 04/03/2025
Hello ******,
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with you opt-out request. Within ************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have canceled NUMEROUS times thru the online system as well as through customer service. They continue to charge my card and when you call they say they did not. It's clearly being charged and is illegal. Terrible service.Business Response
Date: 04/03/2025
Hi ******,
After reviewing the information you submitted, it appears the membership associated with ***************************** has been cancelled already. You should see no further billing on the account, unless you decide to make additional purchases.
If you do see additional charges, reach out to our ************* team by phone, and we can use the associated credit card to locate the account. The contact number is **************, and we're available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my account months ago using my trulink card and its still being pulled outBusiness Response
Date: 04/01/2025
Hello ****,
I'd like to follow up with you regarding your request for account assistance.
Our Terms of Service states under Cancelation and Refunds, you may choose not to renew your Subscription Plan at any time, and you will continue to have access to Paid Content through the end of your billing period (be it monthly, or multi-month). WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH SUBSCRIPTION PERIODS, OR UNUSED PAID CONTENT.
The agreement was to cancel before the trial ends, not after. The Purchase date is * March 5, 2025*, the scheduled billing would be on * March 10, 2025*. Our system processed the payment on *March 31, 2025*. Cancelation was done outside of the trial period on *March 15, 2025*.
No refund refunds will be issued. You should see no further billing associated with this account unless you decide to make additional purchases.
Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a voice mail yesterday (3/27/25) from someone, stating they were going to harm my father because of something he posted on FB. He read off several addresses. One belonging to my sister, one belonging to me, and one belonging to my father. Come to find out, all our info is on **************************, *******, and ****************. Most of which is free and out in the open. I tried reaching out to them to have the information removed. But are refusing to do so. Stating that it's "Customer Privacy". Now, I have never had an account, nor have I ever made a listing with them. And I certainly didn't give them permission to post my info. This information is needs to be removed as it is a threat to me and my familyBusiness Response
Date: 03/29/2025
Hello *****,
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For 3 years I have informed them in writing in over the phone to stop retaining my credit card information and they have refused on top of the fact that they charged it multiple times and I never gave them permission and to this day they still have my credit card information illegally (since May 2022)Business Response
Date: 03/29/2025
Hello ***********,
At this time, we do not have any options available for the removal of a payment method from an account. Your payment information is stored securely with our payment processing company, we do not have access to your full payment method information. The last four digits are shown in your Purchases and Billing page for your bookkeeping purposes only. No charges can be made without your action and authorization through your Whitepages Premium account.
I will be forwarding your request for this feature on to our development team to help inform future product improvements and updates. In the meantime, I have confirmed that your account is ************************ cancelled. You should not expect any further billing on this account, unless you decide to make additional purchases.
If you like, I can have the account disabled. This will make the account inaccessible so that no one will be able to log in or make purchases, including you. In the event that you would like to have your account re-enabled, you would need to contact our ************* Team and allow up to 72 business hours for your request to be reviewed by a member of our admin team.
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