Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitepages Inc

  2033 6th Ave Ste 1100 Seattle, WA 98121-2590

  
• 

  WhitePages Inc

  108 W 39th St Fl 14 New York, NY 10018-8257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitepages, **** is infringing upon my right to privacy. Whitepages, **** is not allowing me to remove/supress my personal information from their website. There was never any consent requested to allow them to publicly post my private information on their website. If they say that their sources were public information, then that I want proof, sources, and options to be removed.I am a victim of gun violence and this absolutely presents a risk to my safety. Whitepages, ****'s policies need to be reviewed/scrutinized by privacy rights groups, et al.They make it extremely hard to contact anyone at their company to get anything done.I feel violated by this company.

  

  Business Response

  Date: 10/10/2022

  *********,
  
  Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on Whitepages.com, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  *****
  Age

  Customer Answer

  Date: 10/13/2022

  Regarding complaint #********, this is not at all resolved. Nothing has been done. A mistake has been made and this complaint should not have been closed. I feel totally let down by the Better Business Bureau. I provided new information, and all of a sudden the Better Business Bureau closed the case?! I am totally shocked and confused by this. Please see complaint #********, which is NOT resolved. I don't know how to communicate that to you. Absolutely nothing was done! Please help me! Here is the complaint: Whitepages, **** is infringing upon my right to privacy. Whitepages, **** is not allowing me to remove/supress my personal information from their website. There was never any consent requested to allow them to publicly post my private information on their website. If they say that their sources were public information, then that I want proof, sources, and options to be removed. I am a victim of gun violence and this absolutely presents a risk to my safety. Whitepages, ****'s policies need to be reviewed/scrutinized by privacy rights groups, et *** They make it extremely hard to contact anyone at their company to get anything done. I feel violated by this company.

  Customer Answer

  Date: 10/13/2022

  Hello,

  Attached herewith is a screenshot with three listings from Whitepages. Two of them are information related to me (where it says the age is in the 50s), and one is my father's.  My father has passed away (I can provide a death certificate if necessary), and I would like his information removed as well.  If I have to file another complaint or handle his listing in another way, please let me know that, and how.
  

  Regarding all three of the listings, I cannot imagine where Whitepages is getting their information from as the information is quite jumbled.  Regardless, I want these listings removed from Whitepages and any affiliates, etc.  I would also like to know what is going to be done to prevent this information from being made available again.

  Thank you.

  Pan ******
  

  

  Business Response

  Date: 10/14/2022

  *********,
  
  Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on Whitepages.com, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  *****
  Age

  Customer Answer

  Date: 10/14/2022

  Complaint: 18221149
  
  I am rejecting this response because:
  
  Here is the information you requested (I have also attached two screenshots):
  
  Name: ********** *********************
  
  Address: ********, **
  
  Phone Number: ************** and/or **************
  
  Aliases: ****************************, ***********************************, *********************************, **************************
  
  Relative: *********************************, ****************************, *************************, etc.
  
  Age: 80+  (95)

  

  Business Response

  Date: 10/27/2022

   Hello **********,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 10/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Pan ******

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ***** ********* on September 18, 2022 to ask them to remove me from their website for privacy reasons. ON their site they say it will take a few days. I have contacted them numerous times via email (September 26, 27, 30th) since the number you call does not take calls or voice messages. Apparently they only service paying members. No response even though the email says they will respond in 24 hours (it's been 18 days) with no response.I am at my **** ends on this. I contacted MANY other online companies like ***** Pages and they all took down my information immediately.Thank you for any help in this matter.

  

  Business Response

  Date: 10/06/2022

  Hello *********,
  
  We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done a search on my name ****************************** and my husband *******************************. I have emailed them to remove my information from their site. I have not heard back from them. I do not want my address or phone numbers displayed for anyone to see. It should be a violation for this to happen.

  

  Business Response

  Date: 10/05/2022

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on Whitepages.com, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  *****
  Age

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need my personal information removed from this website.I need my name completely removed.I need my name removed as a reference in all other profiles and affiliate sites.https://www.whitepages.com/name/***********************-Fountain/*******-**/Pe9xB0ODZX3

  

  Business Response

  Date: 10/04/2022

  Hello ******,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:10/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  remove my information from your site. i'm tired of playing games with your company. this is unethical and unprofessional to treat your users like that. i request permanent removal of my records from your directory https://www.whitepages.com/name/***********************/*****-**/PN3VoNaPVm8 https://www.whitepages.com/checkout/summary?wpId=PN3VoNaPVm8&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=PN3VoNaPVm8&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/name/***********************/*****-**?fs=1&searchedName=******%20Nayes&searchedLocation=*****%20TX

  

  Business Response

  Date: 10/02/2022

  Hello ******,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive emailed white pages support many times to have all my personal information deleted from the white pages website. Every time I email them they do not delete my information or email me back. Ive tired deleting my information myself from white pages website and it says to email customer support. Below is the link to my white pages profile I would like all of it to be deleted.https://www.whitepages.com/name/*************************

  

  Business Response

  Date: 09/28/2022

  Hello *******,
  
  Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former real estate agent. It's detrimental to my health and overall privacy to keep publishing my personal information on the web. I hereby request that you remove completely any webpages that contain my name including the following below https://www.whitepages.com/name/*****-M-******/************-**/PJ9e4Zl4K8w https://www.whitepages.com/checkout/summary?wpId=PJ9e4Zl4K8w&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=PJ9e4Zl4K8w&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=PJ9e4Zl4K8w&wp_content=cta&wp_term=serp_ep1&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&funnel_type=person_onepages_1

  

  Business Response

  Date: 09/26/2022

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I exchanged a bunch of meaningless emails with your robot answering agent and no i'm blacklisted.i will not yield until my issue is resolved.remove my information and put an end to sketchy strategies to expose more personal information. i demand complete and permanent removal of my personal information on your website https://www.whitepages.com/name/**************************************/***********-**/P4y06aeam8b https://www.whitepages.com/checkout/summary?wpId=P4y06aeam8b&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=P4y06aeam8b&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1

  

  Business Response

  Date: 09/24/2022

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information has been collected and published without my consent; remove all of my personal information and all display of my personal information from your website.

  

  Business Response

  Date: 09/21/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im wanting to be removed from Whitepages or any other sites that can give my address from stalkers If someone can please help Id appreciate it

  

  Business Response

  Date: 09/26/2022

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on Whitepages.com, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  *****
  Age