Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitepages Inc

  2033 6th Ave Ste 1100 Seattle, WA 98121-2590

  
• 

  WhitePages Inc

  108 W 39th St Fl 14 New York, NY 10018-8257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information and phone number is listed on ***** Pages. Per my consumer rights, I want it removed. There is no option to proceed on the opt out page. The button has been disabled.This is the page I want deleted https://www.whitepages.com/phone/**************

  

  Business Response

  Date: 09/20/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When doing a white pages search of ************ for my business a private individual is listed as owning that number. We have owned that number for over 30 yrs. We need to reflect our business when people are doing a 411 or white pages search of that number. This effects our credibility with credit agency's and potential customers.

  

  Business Response

  Date: 09/21/2022

  Hello ****,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any the listing that was connected to your business phone number. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm tired of sending multiple requests and receiving absolutely no reply messages. remove my information immediately from your site.https://www.whitepages.com/name/*******-M-*******/******-**/P63GXRbeY8k https://www.whitepages.com/checkout/summary?wpId=P63GXRbeY8k&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=P63GXRbeY8k&wp_content=cta&wp_term=serp_ep1&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&funnel_type=person_onepages_1

  

  Business Response

  Date: 09/21/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitepages.com opt out feature does not work. After the first attempt of clicking on the large green *** Out button, following the instructions that included my re-stating every detail they already had PLUS providing my e-mail address (which is a thinly veiled procedure to not only verify their information but re-enter it and provide even more details - my e-mail address - as though I am one of their employees laboring for free to provide all the latest details on myself, fresh and new, in their little boxes) I received a message that I had too many opt out attempts and needed to submit a task request. I only had ONE opt out request. I submitted a task request according to their instructions, and it STILL did not work. I am STILL listed on that site after foolishly following all of these steps, which are a joke. I had a stalker recently use that information to contact me out of the blue, and wondered how the person obtained my closely-guarded personal information that I never provide to anyone I do not personally know, and would never give permission for any third party access. So many entities are simply lying, and now me and my family are in danger, and there is nothing anyone will do about it.

  

  Business Response

  Date: 09/16/2022

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team, my name is ******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitepages.com is providing all of my personal private information online, without my consent. I've never authorized them to do this, and have requested that they remove it. They provide an "Opt Out" process, but you have to allow them to call you, and this process errors out everytime so it's impossible to complete (many reports of this online for many years now). I would like them to remove all of my information from their website immediately. This is the link I request that they remove:https://www.whitepages.com/name/David-Ippel/*******-**/P63GNQwomyk

  

  Business Response

  Date: 09/14/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting an impression that it would be the easiest website to be removed from, but apparently the company proved my wrong. no matter how reputable the company looks, i received zero response and follow-up. i kindly ask to remove my personal information from all possible databases that you currently manipulate https://www.whitepages.com/name/*****************************/** https://www.whitepages.com/name/*****************************/*********-**/PbyPZraOz80 https://www.whitepages.com/checkout/summary?wpId=PbyPZraOz80&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=PbyPZraOz80&wp_content=cta&wp_term=serp_ep1&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&funnel_type=person_onepages_1

  

  Business Response

  Date: 09/14/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initiated opt-out via whitepage.com website per my consumer rights to privacy on 08/24/2022. The request was not handled or deleted. I sent my second response via online ticket on their website to which they said it would be at least 24 hours on 08/26/2022. Again with no resolution, I have put my third request in today 09/09/2022 because the account is still not removed, deleted, or opt-out.

  

  Business Response

  Date: 09/12/2022

  Hello ***********,
  
  Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 09/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never gave permission to post my personal information on your website. I need you to remove my public records immediately.https://www.whitepages.com/name/Slandy-Marieemma-Ogine--****/*******-**/PR35jZWBX8N https://www.whitepages.com/checkout/summary?wpId=PR35jZWBX8N&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=PR35jZWBX8N&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1

  

  Business Response

  Date: 09/08/2022

  Hello Slandy,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:09/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website is not removing my information from their site. In fact, they're extorting MORE information to get it exposed again. They have an audacity to request more details. This is unacceptable. Remove my records immediately https://www.whitepages.com/name/*****-Goodly/*******************-**/P4y0kzwDm9b https://www.whitepages.com/checkout/summary?wpId=P4y0kzwDm9b&wp_content=cta&wp_term=serp_ep1&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=P4y0kzwDm9b&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1

  

  Business Response

  Date: 09/06/2022

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on Whitepages.com, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  *****
  Age

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is posting my home address, cell phone number, and names of my close relatives for everyone to see - for free - with very little effort required.

  

  Business Response

  Date: 08/29/2022

  Hello ******,
  
  Thank you for contacting the Whitepages ************* Team, my name is ******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.