Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitepages Inc

  2033 6th Ave Ste 1100 Seattle, WA 98121-2590

  
• 

  WhitePages Inc

  108 W 39th St Fl 14 New York, NY 10018-8257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  please remove my information from your website. i'm tired of cleaning my online records and having to find tedious instructions to opt out https://www.whitepages.com/name/******************************************/*************-**/Pg3brP7PO36 https://www.whitepages.com/checkout/summary?wpId=Pg3brP7PO36&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=Pg3brP7PO36&wp_content=cta&wp_term=serp_ep1&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&funnel_type=person_onepages_1

  

  Business Response

  Date: 08/29/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to remove my information off of this website numerous times, recently time being yesterday, which they have deliberately made it difficult to do. I tried using their opting out website, followed the directions (gave them the link, sent them a phone number to provide a four digit code to confirm this request, said it numerous times and kept saying 'error'. When trying to refresh and follow the instructions again, the website said "this has been requested too many times, call customer service" there is no customer service phone number....and on top of that why is "requesting to delete information" an issue? I've tried emailing them yesterday that I am currently being stalked down through their website, 24 hours has passed and still no response. I am suspecting this is deliberate and they do not care about my privacy.

  

  Business Response

  Date: 08/24/2022

  Hello ********,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on Whitepages.com, we do not see that we have a profile for you.
  
  It appears that your listing was already been removed by another representative that had handled your request via email on August 23,2022 and an email confirmation was sent. However, if you are seeing your information on our site, please send a screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  *****
  Age

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I found my information on the site Whitepages. They have personal information about me and they are using and displaying it publicly. From their privacy policy, I requested the removal of my profile and all associated information from their database by emailing them and trying the opt-out link, but I am having no success so far. I want BBB to assist me in the removal of my profile and all associated information from Whitepages. Attached is a screenshot of one of my attempts to contact them and the link to the profile I have requested to have removed.

  

  Business Response

  Date: 08/24/2022

  Hello ****,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE remove address my concern and faciliate the removal. I've been trying to remove it for the past 3 weeks and i'm at my wit's end as to who i can do it. i need your help https://www.whitepages.com/checkout/summary?wpId=PvyBdYJL1k8&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=P4y01eDgMq3&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep1&funnel_type=person_onepages_1 https://www.whitepages.com/name/*****************************-Moyo/*******-**/PvyBdYJL1k8 https://www.whitepages.com/name/********-M-Moyo/*******-**/P4y01eDgMq3

  

  Business Response

  Date: 08/24/2022

  Hello ********,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:08/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, Jul 21, 9:57 AM I opted for a cancelation of their membership subscription services on whitepages.com and received the following confirmation from Whitepages.com: "Your Whitepages Premium membership has been cancelled." Despite my request and their subsequent confirmation, on Aug 21, 2022 I was billed by whitepages.com for this subscription. As of writing this complaint, I am still awaiting a response from Whitepages in regards to the issue stated above. Whitepages better have my money. Pay me what you owe me.

  

  Business Response

  Date: 08/22/2022

  Hello *******,
  
  Thank you for contacting the Whitepages ************* Team, my name is **************** 
  
  We've refunded one of the previous charges on your account. You should see no additional charges from the account associated with your email address at this point, unless you decide to make a new purchase.
  
  Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:
  
  $4.99
  
  Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.
  
   Please note your account was not canceled within the 30 days period hence the reason for the reoccurring charge of $4.99 that was debited on August 21,2022. Your account is now canceled and there will be no further charge from Whitepages unless you make a new purchase. 

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  White pages has posted my private cell phone number to the public to view freely and I have attempted to opt-out numerous times from my personal information to be viewed publicly. White pages has taken no action. I have followed all their proper procedures to have my information opt- out and no action has been taken. I do not want my private cellular phone number readily available for all of public to view or my addresses.

  

  Business Response

  Date: 08/22/2022

  Hello ***********,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need you to remove all my profiles from your site.https://www.whitepages.com/name/Mariah-Ecie https://www.whitepages.com/name/*****************************-Ecie/************-**/PN921AXLX8e https://www.whitepages.com/checkout/summary?wpId=PN921AXLX8e&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=PN921AXLX8e&wp_content=cta&wp_term=serp_ep1&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&funnel_type=person_onepages_1 I never gave permission or authorized to post my personal information on your website.

  

  Business Response

  Date: 08/17/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:08/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need my information to be eliminated from your site. I've tried a couple of times but always get stuck on some sort of error. No explanation or live agent available to resolve my issue.please remove https://www.whitepages.com/name/**************************************/*******-**/Pr842r2NMyj https://www.whitepages.com/checkout/summary?wpId=Pr842r2NMyj&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1 https://www.whitepages.com/checkout/summary?wpId=Pr842r2NMyj&wp_content=cta&wp_term=serp_ep1&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&funnel_type=person_onepages_1

  

  Business Response

  Date: 08/15/2022

  Hello ****,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i don't understand how i can remove my personal information from your site. i'm 84 years old, please help **** can't find a phone number to talk to a human. please remove https://www.whitepages.com/name/*********************/********-**/PG317Y0VM9x https://www.whitepages.com/checkout/summary?wpId=PG317Y0VM9x&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_state_onepages_1

  

  Business Response

  Date: 08/12/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ******. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitepages is publishing my personal information and I would like to opt out of it. However, their opt-out process does not work and during the phone authentication step, it would report an "application error". Profile link:https://www.whitepages.com/name/Yu-Wen-Tang/*******************/PJyqewV6OyQ

  

  Business Response

  Date: 08/12/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.