Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitepages Inc

  2033 6th Ave Ste 1100 Seattle, WA 98121-2590

  
• 

  WhitePages Inc

  108 W 39th St Fl 14 New York, NY 10018-8257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to file the opt out form in their website, I have emailed their customer support, no help whatsoever. My PRIVATE information is on their website ***************************************************************************************** They refuse to take down the page. It is my phone number, I own it, I pay for it, I have had the number for 20+ years. I do NOT want this website to be connection to ANY of my personal information. It shows that I live in *****, that is alreadya red flag and displaying too much personal information. I work in law enforcement and this is a security risk. My safety is in danger by having this information on the site tha tI have requested to be taken down.

  

  Business Response

  Date: 01/20/2025

  Hello,
  
  We have received your request to opt-out of the sale of your information by Whitepages.
  However, using the information you provided, we were not able to locate any listings for you through our services.
  
  It appears that your listing may have already been removed. If you are seeing your information on **************************, please send a screenshot of the listing that displays your name

  Customer Answer

  Date: 01/26/2025

  I don't know how else I am to respond to this message other than, please read my complaint. I literally placed the link in question inside of the complaint, it's still a void link, and my concern still stands as I originally stated.

  To BBB, please do not allow the company to "close" the complaint. They did NOT address my concern and everything they need is found in my original complaint. To claim it's not valid is just not true. Copy the link, paste it into the browser, and what you see is my issue. It is my phone number and my personal information I do not have control over.

  

  Business Response

  Date: 02/01/2025

  Hi again,
  

  Please double check the search on the number ***********, The listing was removed.

  Customer Answer

  Date: 02/02/2025

  the listing was removed. Thank you

• Initial Complaint

  Date:01/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False information, identity theft

  

  Business Response

  Date: 01/15/2025

  Hello,
  
  Thank you for contacting Whitepages ************** my name is ***********?. I would like to follow up with you regarding your recent request for assistance.
  
  From your original request, it's unclear what kind of support we can provide. We want to do our best to solve your issue to your satisfaction, and route you to the best channel for that.
  
  In order to do so however, we'll need to determine what concerns or questions you have. Please describe the issue you're experiencing on the site or what you would like to accomplish.
  
  After that, we'll follow up with more information on how we can help provide a solution.

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not used this service in years and was just charged ***** for no apparent reason. when i call them they say they cant find my account. this needs to be refunded. it is an amex and the transaction ID is ******************

  

  Business Response

  Date: 01/10/2025

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. Your report of an unauthorized charge was recently investigated, and I would like to share those results.
  
  Whitepages knows how frustrating it can be to see an unexpected charge, so we'll make every effort to address this. We are unable to investigate your report via this medium, to assit further please return a call to our ************* team. We're available at **************, available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.
  
  Please have your credit card available during this call. Our agents will be able to locate accounts associated with the payment by collecting the partial card number. Afterwards, we'll investigate to find any products associated with your card. Then we will disable them from future use and refund any unauthorized payments.
  
  We hope to hear from you soon so that we can fully address this.

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove my information from your website. I didn't give my consent to post it online.************************************************************************************* ******************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 01/07/2025

  Hello ******,
  
  I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was helping my father use Whitepages' opt-out feature, they require a robo call to input a code, each time it was met with a robotic voice saying "Application error, goodbye." and it'd hang up. The final time I tried to input the code as it was in the process of saying application error thinking it was a bug and might still register if I was fast enough and it proceeded to end the call before the pre-recorded message even finished leading me to believe it might be a tactic to just make people avoid going through with it because they have to jump through hoops to do so, like filing a BBB complaint.

  

  Business Response

  Date: 01/07/2025

  Hello ****,
  
  I wanted to follow up with information regarding the listing you reported.
  
  In order to complete your request, we will need to request a few specific details. So that we may locate and remove the Whitepages listing containing your information, please reply to this email with the following information:
  
  The exact URL/web address in which your information is contained
  The full name as it appears on the listing
  The phone number as it appears on the listing
  The address as it appears on the listing
  
  Upon receiving that information, I will find all associated listings and remove them from the site.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my profile(s) on ************************** permanently removed and opted out. The opt out form doesn't work because it says "too many suppression requests." I have filled ************************** support tickets for over 5 YEARS, yet ************************** has failed to reply to my support tickets. For over 5 YEARS, ************************** has failed to remove my listing ("surppress my information") and opt me out despite NUMEROUS ************************** opt out requests and support tickets. Examples of support tickets ************************** has failed to reply to and support/issues NOT resolved at all:Date: Support ticket:1/1/2025: # ******* 12/9/2024: # ******* 5/24/2024: # ******* 6/26/2021: # ******* I want the following profile removed from ************************** and opted out permanently: ************************************************************************************************************************************************************************************************************* Name:********* E. **** DOB:********** Cities lived in previously:******, ** ********, OR ***********, ** ************, ** *************, ** **********, ** *********, ** ********, ***********, **************, ** To resolve this BBB complaint, please PERMANENTLY remove the following listing from your website:*************************************************************************

  

  Business Response

  Date: 01/03/2025

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on **************************, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a screenshot of the listing that displays your name.

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving spam emails that contain my personal information, which are listed on Whitepages. I would like to request the removal of my personal information from the Whitepages website:*********************************************************************************** I initially tried to remove my information via their opt-out site, but got an error message stating, "Too many suppression requests have been submitted for this listing. Please submit a ticket for our Support team or give us a call at **************." So I submitted a ticket (# *******) on November 8, 2024. But I haven't received any follow-up.On November 23, 2024, I emailed ********************************** but received no response. I then submitted a second ticket (# *******) on December 16, 2024, and again, there has been no reply. My personal information is still listed on their website, and I continue to receive spam emails containing my details.

  

  Business Response

  Date: 01/01/2025

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business, after requesting for subscription to be canceled, charged an unauthorized charge of 5.99 to my account, which I did not approve or authorized. I need for this company to delete and close my account and information out of their site due to this company is a scam, fraud, and a thief. According to the reviews, this company is doing the same to others. I need a refund back into my account.

  

  Business Response

  Date: 12/30/2024

  Hello ********,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to take a moment to explain our product features.
  
  I've taken a look at your account and confirmed that the auto-renewal of your Whitepages Premium membership has been cancelled. Going forward, you should expect no further charges unless you decide to make additional purchases.
  
  No refunds were issued as part of handling your billing request. We review account history to determine if the purchased services were utilized. In this case, we can confirm that the services were used for the period billed. As a result, no refunds will be provided since the product was available as intended.

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22745073
  
  I am rejecting this response because:
  The refund is due to that charge was based on unauthorized charge, which I did not approve or paid on due to false pretenses and my account should have been canceled before that charge was falsely done out of my account. I want a refund back to my account. I had been a victim of identity theft which this business did not give a s*** for.
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 01/10/2025

  Hello ********,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to take a moment to explain our product features.
  
  I've taken a look at your account and confirmed that the auto-renewal of your Whitepages Premium membership has been cancelled. Going forward, you should expect no further charges unless you decide to make additional purchases.
  
  No refunds were issued as part of handling your billing request. We review account history to determine if the purchased services were utilized. In this case, we can confirm that the services were used for the period billed. As a result, no refunds will be provided since the product was available as intended.

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22745073
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined White Pages on a 5-day trial for$1.00, After the trial the cost is to be $19.99 I began the trial on Dec 20, 2024. The trial ended on Dec 25, 2024. Since the trial ended on Dec 25, 2024, I should now be able to cancel it, as Dec 25 is a national holiday. I want to cancel the trial. Their site indicated that even if the trial is cancelled they will continue to charge my account! I would like my membership cancelled with no recurring fees!

  

  Business Response

  Date: 12/27/2024

  Hi Nehla,
  
  Thanks for contacting Whitepages ************** Your request for account assistance has been reviewed, and I wanted to follow up.
  
  After reviewing the information you submitted, it appears the membership associated with ******************** has been cancelled already. You should see no further billing on the account, unless you decide to make additional purchases.
  
  If you do see additional charges, reach out to our ************* team by phone, and we can use the associated credit card to locate the account. The contact number is **************, and we're available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive calls scams emails from everywhere. Addressed to address to *******************. He has never had this phone number. I have talked to him personally and complained that I get his c*** all the time. I would like to formally complain that this is interfering with my life and my business and my family. I demand that you rescind this information on my phone number and delete the link to *** ******. This has been going on for at least 5 years and I am sick to death of it. If you cannot remedy the situation, I may have to resort to legal remedies against you. If I do not hear back with you within 30 days I will initiate legal remedies.

  

  Business Response

  Date: 12/27/2024

  Hello ****,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.