Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitepages Inc

  2033 6th Ave Ste 1100 Seattle, WA 98121-2590

  
• 

  WhitePages Inc

  108 W 39th St Fl 14 New York, NY 10018-8257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only wanted the 1$ search. Never knew they would charge me 20$ for a whole month. Complete scam!

  

  Business Response

  Date: 02/10/2025

  Hello ****,
  
  Thank you for contacting the Whitepages ************* Team, my name is *******. I wanted to assist with your requested membership changes.
  
  We appreciate your understanding that by agreeing to the terms of service when you signed up for the subscription, we're unable to process a refund.
  
  Your request to stop future billing has been completed, and you should not see any additional charges on the account associated with your email address, unless you decide to make a new purchase.
  

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  white ********* is endangering my life my family my health and identity theft by stealing and selling my data., im a disabled person and veteran. they lie make this extremely hard to remove ignore requests and make billions placing me at risk of identity theft and physical harm and harassment. i demand they delete ALL MY DATA names addresses phone numbers emails location data everything immediately or i will sue you. you have been reported to the florida attorney general the washington attorney general the ************************ the **** abd the BBB. Remove my **** data now!!

  

  Business Response

  Date: 02/10/2025

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on **************************, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a screenshot of the listing that displays your name.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22909455
  
  I am rejecting this response because:
  your company stole my information illegally and unethically as my PHONE NUMBER IS NOT PUBLIC NOR ON S'ANY PUBLIC WEBSITE! YOU ILLEGALLY STOLE MY ************ number and my name ***** ********** and i never authorized you to have it! you are jeopardizing my identity privacy safety and my life as a disabled person and veteran! remove all my intro stub including ******************* my name my telephone number my addresses in ******* or ******** and any all information you stole and do not publish it ever again! report this company to your state attorney general the ***, the BBB and your attorney! 
  Sincerely,
  
  ***** **********

  Customer Answer

  Date: 04/29/2025

   remove my *Word Rejected* phone number email address and data now! you lied and were ordered to remove it a year ago! you are endangering my life my health and causing identity theft and doxxing! remove my number or be sued! reported to attorney general of florida bbb FTC cfpb and my local law enforcement sheriff!

  Desired Outcome:

  Contact by the business; remove my number ************ permanent from your website!

  
  

  

  Business Response

  Date: 04/30/2025

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  In order to complete your request, we will need to request a few specific details. So that we may locate and remove the Whitepages listing containing your information, please reply to this email with the following information:
  
  The exact URL/web address in which your information is contained
  The full name as it appears on the listing
  The phone number as it appears on the listing
  The address as it appears on the listing
  
  Upon receiving that information, I will find all associated listings and remove them from the site.

  Customer Answer

  Date: 05/01/2025

  Complaint: 23265579
  
  I am rejecting this response because: you were told multiple times to delete ************ from your website including my name email address physical addresses numbers name social securing numbers personal data drivers license and you refused. my name and number are still visible on your website! input the number above in your website it's still searchable! you stole my data off the dark web and are committing felonies! reported to florida and ca attorney general *** CFPB the BBB and the US departments of justice!! remove and delete my name number and emails now! you are placing me at risk of doxxing physical violence and identity theft!  you are committing felony data theft and stole my information from the dark web and data breaches!! do not ever make my number searchable ever again!!
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 05/12/2025

  Hello *****,
  
  Even after we disconnect a phone number from any associated owner, the number itself may still appear in our search results. While the page will remain on our site, Id like to provide more context about the information we display in such cases.
  
  When a reverse phone lookup is performed on a listing that has been removed, we no longer show any identifying details about the owner. Instead, only the following non-identifiable information will be displayed:
  
  Phone Type (Landline or Mobile)
  Spam/Fraud Risk Level
  Registered Location
  
  Please note: The phone type and registered location are based solely on the first six digits of the phone number and are not linked to any individual.
  If you happen to see identifying informationsuch as a name, age, or addressstill associated with the number, please send us a screenshot or the *** of the listing so we can investigate further.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23265579
  
  I am rejecting this response because: you never should have had my information in the first place! delete my name number emails addresses public records everything white pages  stole from the dark web and a data breach last year! stop telling everyone whom my carrier is!  you are putting me at grave risk if SIM swapping identity theft and geo location theft! what you are doing is illegal and you've been reported to the florida and maryland attorney's general ftc bbb CFPB AND law enforcement! delete all my **** data including my cell carrier and do not RE- AQUIRE it! you are placing me at risk of physical harm doxxing identity theft and SIM SWAPPING! do it now or be sued!! 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 06/03/2025

  Hello,
  
  Even after we disconnect a phone number from any associated owner, the number itself may still appear in our search results. While the page will remain on our site, Id like to provide more context about the information we display in such cases.
  When a reverse phone lookup is performed on a listing that has been removed, we no longer show any identifying details about the owner. Instead, only the following non-identifiable information will be displayed:
  Phone Type (Landline or Mobile)
  Spam/Fraud Risk Level
  Registered Location
  Please note: The phone type and registered location are based solely on the first six digits of the phone number and are not linked to any individual.
  If you happen to see identifying informationsuch as a name, age, or addressstill associated with the number, please send us a screenshot or the *** of the listing so we can investigate further.
  Alternatively, you can remove a listing yourself using our self-service tool here:
  How do I edit or remove a personal listing?

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted MULTIPLE times through multiple different methods (the online opt out request form, emailing the support email address directly, and filling out a ticket with customer service) and each time I am met with either an error or an automated message saying my request is unable to be completed. It is UNETHICAL to host my personal information on this website without my consent and then make it impossible to actually remove my information. If the website truly is complying with the law that I have the right to opt out of my personal information being hosted on this website, there should be no reason why they cannot remove my information and notify me when this has been completed. My resolution: I would like my personal information removed immediately from this website AND all associated data deleted completely from white pages data servers.

  

  Business Response

  Date: 02/10/2025

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within 7 days these listings should no longer appear through any of our free or paid services.
  
  After 7 days, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
   
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  G.E.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i cancelled their incorrect info site yet they charged me for it absolutely wrong info

  

  Business Response

  Date: 02/05/2025

  Hello *******,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to assist with your requested membership changes.
  
  After reviewing your account, I can confirm that the auto-renew of your subscription was canceled. However, as it relates to the charge amount you are disputing your attempt to cancel occurred outside our stipulated time frame of the trial. Please note the trial was valid for 5 days so if purchased on January 21, 2025, you are required to cancel before January 26, 2025. 
  
  Based on your account history you canceled the trial on January 30th and as such the charge in question will stand. The remaining time frame of your membership will run until February 27 after which it will expire.
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The deal offered was a 5-day trial period for $1 with no subscription charge if I canceled before the trial period was up.I signed up for the White Pages Premium trial period for $1 on 01/23/2025, tried it and didn't feel it would be useful to me. I canceled on the same day. I should have only been charged $1 + taxes but they charged me the subscription rate of $21.79 on 01/29/2025 even though I canceled.I contacted White Pages support and attached a PDF copy of the dated email they sent confirming that I had successfully canceled before the trial period was up and asked for a refund.They told me that I signed up and they couldn't refund the charge and indicated that they showed me as still signed up. I tried to tell them there must be a mistake and asked for an email address that I could forward to them the cancellation email from their system that clearly showed that I had canceled well before the trial period was up. They didn't give me any options to forward their system's emails to prove my claim and after I tried several times, they finally just told me that I should contact my credit card company if I disputed the charge.

  

  Business Response

  Date: 02/01/2025

  Hello Don,
  
  My name is *******, and I am a Product Specialist with the Whitepages ************* Team. I would like to follow up with you regarding your recent request for assistance.
  
  Firstly, I must apologize for the discrepancies regarding the trial charges after cancelation. Your request to stop future billing has been completed, and we've refunded some of the previous charges on your account. You should see no additional charges from the account associated with your email address at this point, unless you decide to make a new purchase.
  
  Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:
  
  $21.79
  
  Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  It would have been nice if WhitePages would have admitted that  their system charged me even though I had cancelled before the trial period ended. However they never did which implies I was lying and never let me show them emails their system that proved my case. Had they done that and then gave me the refund, I never would have submitted a complaint. I have reviewed the response made by the business in reference to complaint ID ********, though I am not happy how they treated me given it was their mistake, I got my money refunded so this complaint is settled.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28th at 9:09PM I received an email from WhitePages thanking me for subscribing to their premium subscription plan. Upon receiving this email, I immediately emailed their helpdesk, I received an email back, acknowledging my email to their helpdesk.On the 29th I received an email from their helpdesk letting me know I needed to call a phone number, I called the phone number, during that phone conversation, the woman I spoke with whose name was *******. Let me know that a membership to WhitePages was signed up using my phone, since I did not do this we determined that it had to be fraud. While on the phone with her, I took a peek at my browser history on my phone and I only had four visits to WhitePages which was me reaching out to the help desk. ******* also let me know that the plan that was signed up for had 100 searches, and 17 were used, she read me off three of the names that were searched, which are not people I have ever known or have heard of. She was insistent that it came from my phone and didnt seem to think that it could have been fraud. I was insistent that I absolutely did not make this purchase. She then let me know she was reaching out to the fraud department and then we hung ***** the meantime, I reached out to my bank and let them know the situation, we canceled my debit card and blocked WhitePages from making any further charges on my account. We added a stop payment as well. I advised my bank that WhitePages was insistent that I subscribed because it came from my phone and they were disregarding the fact that my phone couldve been mimicked.Took necessary steps with *****, ******** Malwarebytes, and the Internet that my phone was on. I received an email back from the fraud ***** letting me know they werent going to refund me because I made this charge. I did not make this charge and this is fraud. They sent a refund over for $19.80 10 min before this charge at 8:53PM, that I also did not authorize or do or ask for.

  

  Business Response

  Date: 02/01/2025

  Hello *********,
  
  Your report of an unauthorized charge was re-open and is currently being re-investigated, our fraud admin will follow up from ********************************** once a verdict has been reached.

  

  Business Response

  Date: 02/03/2025

  Hello,
   
  Thank you for the follow up response. 
  Upon further review and an investigation conducted by our Fraud team, we regret to inform you that we are unable to process a refund for this transaction, as we are unable to determine that any fraud has occurred on this account.
   
  If you believe any charges were made in error or suspect fraudulent activity, we recommend contacting your bank directly to dispute the charge. They will be able to not only investigate the transactions further but also provide support and direction on next steps to secure your account. 
  We appreciate your understanding.

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22876922
  
  I am rejecting this response because:

  Your company is so far out of touch with reality it's actually bridging on the line of insanity. I actually received an email from WP for a search I never made to begin with, but a follow-up to what that person is doing now. I dare you to attempt to find that person (1 or the 17 searches that was not made by me) in my life, my tech, my world. You are scammers, thieves and should be ashamed of yourselves. Attached is that email of the search. Also to note, the response above is the same canned response you have been providing me with. Had you actually looked at my attachments and read my words you would know AND SHOULD BE CONCERNED with this FRAUD! Everyone, BUT your company has taken me seriously.

  ********* *****

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Removal page does not work. And Whitepages,com reply to other claim that only the phone number as is appears in listing is required is false. They INSIST YOU PROVIDE YOUR CURRENT PHONBE NUMBER to collect that information about you too, that's what they do. Remove unauthorized, inacurate personal information listing about me from the site now!*******************************************************************************

  

  Business Response

  Date: 02/01/2025

  Hello ****,
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have noticed that with White Pages some of my information regarding myself is incorrect and published online incorrectly. I contacted the company today and I was told that I could not speak to anyone at all in the company to try to change my incorrect information. I find that Impossible as there Must Be someone at the top of the Company who can modify my incorrect information given. I gave them my information and they looked me up and said there was nothing they could do about it. I asked to be transferred to someone else or to be given a phone number for someone else and they told me that no one at all in the company can ever modify information. I still find that impossible to believe. My goal was simply to correct errors that are on White Pages website. I have people sending me things with my name spelled incorrectly and it is exactly like it is on White Pages incorrect. Also there is some incorrect information regarding me that I would like to have removed and once again I was told ******* is how my name should be spelled.... ****** *********.I see "Kirfides," which is incorrect. Also "Maddesi" should have been removed long ago, as that was 24 yrs ago that I was divorced.Last 2 items I am not related to ****** *****. I have never lived in **********, ** ( I have always lived in the state of ************.) Can someone please get to the root of this issue and find out how I can remedy this very simple problem so I can have my information correct and reflecting who I am and what my name is?

  

  Business Response

  Date: 01/27/2025

  Hello ******,
  
  I would like to follow up with you regarding your recent request for assistance.
  
  Whitepages has received your request to correct certain personal information published on Whitepages.  However, because this information comes from public records and/or data licensors that are not controlled by Whitepages, Whitepages is unable to correct such information. 
  
  In order to best respond to your request in accordance with applicable law, Whitepages can treat your request as a request to delete this information from public view on Whitepages websites and applications. Alternatively, your listing information may be corrected over time as we are constantly updating our website with up to date data.
  
  Please confirm whether you would like your listing removed from the site in order to fulfill your request.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22863204
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:01/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Whitepages, a company I recently discovered is selling my personal information on their website without my knowledge or consent. I became aware of this issue through an alert from ******, which flagged that my personal details were being publicly listed by Whitepages.I take my privacy very seriously and have never authorized ******** or any related entity to collect, use, or sell my personal information. This action is a direct violation of my rights and raises significant concerns about the misuse of personal data.I kindly request that you assist me in ensuring the following actions are taken by Intelius:1. Immediate Removal of My Personal Information: Intelius must remove all my personal details from their database and any associated platforms.2. Confirmation of Compliance: Intelius should confirm in writing that my information has been permanently deleted and is no longer accessible on their systems or third-party platforms.3. Explanation of Data Acquisition: Intelius must provide an explanation of how they obtained my information without my consent.I am confident that your intervention will help facilitate a swift resolution to this matter. I trust that ******** will comply with applicable privacy laws, including the Texas Consumer Privacy Act or similar legislation that protects individuals' personal data.Thank you for your attention to this matter. Please let me know if any additional documentation or information is required to assist in resolving this issue.

  

  Business Response

  Date: 01/27/2025

  Hello Paloma,
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******* *****

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted multiple opt out request to white pages. The information is removed then comes back online. Sometimes with all of my current information, Sometimes a mix of my current and past information. Recently it has been my information mix with my child.

  

  Business Response

  Date: 01/24/2025

  Hello *****,
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 01/25/2025

   
  Complaint: 22846073
  
  I am rejecting this response because:
  As of 1/25/25, my information is still posted on your website even though you said it was removed. Also, my son's names is Jalen Law. He has removal request and I don't want to see the combination of my past information with his current information. 
  Sincerely,
  
  ***** Law

  

  Business Response

  Date: 01/27/2025

  Hello *****,
  
  Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22846073
  
  I am rejecting this response because:

   I've been notifying your company via your website, third party services, and the better ***************. I don't feel that the message is being recieved and am not understanding why I have to monitor this. Thank you BBB for the attempt. 
  
  Sincerely,
  
  ***** Law

  Customer Answer

  Date: 02/10/2025

  Thank you Better Buisness Burea for your assistance with this issue.