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Business Profile

Travel Agency

Vrbo

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Vrbo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vrbo has 23 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 704 Customer Reviews

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    Review Details

    • Holly B

      Date: 11/27/2024

      I looked at property for 2 weeks. Priced $330/night. Booked it and had my credit card charged $1994.25. The next day I received a call that they made a mistake its really $426/night. Somehow it doesnt seem right when it is their error. We cancelled. Be aware if you book Magical Smoky Views.

    • Christiana S

      Date: 11/26/2024

      The only thing that VRBO cares about is pocketing fees from owners and renters. They provide zero assistance if there is any problem with a renter, they dont compensate owners for mistakes they make, they never follow up on requests for support. Two recent examples:1) a renter damaged a counter in my property. The repair value was greater than what was covered by the insurance that they had taken. Per the rental agreement, renters are liable for any damage they cause. When I called VRBO to assist me with getting the renter to pay the difference, since the renter was not responsive, they told me that I am on my own 2) the house has a 10am check out time, which is stated in the listing and in the agreement. One of the renters told me that they will be checking out at 11am, as stated in their confirmation. They even sent me the confirmation they had received from VRBO which indeed stated an 11am checkout time (apparently an error made by the VRBO platform/system). This error resulted in significant logistical issues and cost, given that the cleaners that service the house are on a very tight schedule which they had to change to accommodate the late checkout. When I called VRBO about this they told me that they will investigate what happened and follow up. To this date (6 months later), I have not heard back from VRBO, despite 4 follow up calls to check in on the status of the claim

    • Charles V

      Date: 11/24/2024

      Had two terrible experiences with VRBO. In both, the host had stopped renting their home but in one instance VRBO waited until two days from our big family reunion. They are totally insensitive and inconsiderate about guests complaints. Will NEVER use them again

    • Kara C

      Date: 11/22/2024

      Had a reservation in ******, ****** for November 1-7 and booked 8 months in advance because everything books up for Dia de los muertos celebrations. Everything was confirmed and then 24 hours before check in, we did not receive check in instructions and I tried contacted the host 5 times and didn't hear back. The day of I tried again, with no reply. I reached out to VRBO support (sat on hold for an hour) for them to tell me they can't do anything because it isn't 4pm check in time yet. I explained that it says 24 hours in advance we should receive something. They still couldn't do anything. Finally 4pm check in time, didn't hear anything from host and all VRBO said was to find a different hotel and we could be reimbursed up to $124 for only 1 night. I explained that there is no hotels due to the holidays but they didn't care. My sister and I were already in ****** at the airport calling hotels, looking at ****************************************************, trying to find ANYTHING or any price range and NOTHING, not even hostel rooms or something an hour away. We were stranded with no place to go. We searched and called for 3 hours before we found a hotel with 1 room available but it was $1,300/night for a 4 star hotel. We decided instead of no place to go, we will book just one night and go from there. Fast forward to the next day. The host cancelled the reservation the next day saying that "we didn't meet the minimum required age".. BS excuse so they don't get in trouble. I then was in contact with VRBO demanding they pay more than $124 back to me due to the fact there was NO LODGING ANYWHERE. They said there was absolutely nothing they could do. Then I said, the least you can do is let me leave a review for them. They said yes for sure, then hung up. I called back and demanded to leave a review and they said you can't due to the fact you didn't stay there. I said that is BS because this host can continue to do this to other people and it isn't right. They didn't care. THIS BUSINESS *****.

    • David K

      Date: 11/20/2024

      VRBO is a Joke I will never rent my Property thru them at all Its a scam Be careful They terminated my account when it never went Live Because of bad booking Practices I asked Trinity to give me Reservation Number/Numbers so I can find out what went wrong Like an unprofessional that she is She never responded Because I rent out Houses This could hurt my reputation I am a 5 Star with ****** and Live with booking .com That being said anybody is welcome to go on the ****** site and Look at the Reviews Tell me if I should have bad Booking Practices. I asked her how could it be bad booking practice when it never went Live and NEVER till this time has she let me know what went wrong!!!Property address ****************************,Ca Best Regards ***** ****** Here is Her Response Dear *****, It has come to our attention that the details of your new account are associated with an account that was previously terminated on our platform. As a result, we cannot publish your listing and will terminate your account. Please know that our frontline associates will not be able to assist you with this matter. If you have any questions, please reply to this email and well be happy to help. Please note we cannot disclose the other users' account details for privacy reasons. Best regards, Trinidy Here is My Response Hi Trinity. You have me down as bad booking practices. How can that be if I never went live with VRBO. If so please email me back reservation Number/Numbers. If I am not able to receive any proof of why I am not able to go live i will smoother bad reviews all over ************ against VRBO this is uncalled for my reputation means something to me. I am a 5 Star super host with ****** and also live with *********** your company is falsely accusing me of something that I still till this date have no idea of what happened

    • Josh C

      Date: 11/20/2024

      If I could leave a zero I would. I reserved a property that had a full refund policy if canceled by a certain time. I had to cancel my reservation, which was well before the deadline. The host and Vrbo will not make the refund, it is theft. The business practices of VRBO and the host are criminal.

    • Sara J

      Date: 11/16/2024

      Has a reservation in ********** for 10/8-10/9, during hurricane ******. We could not make it due to air ports closing, no gas due to evacuation, low groceries. The condo was first floor on the beach with expected 5 ft surges. When I contacted *** several times before the date was advised I had to wait to see if it qualified for thier extenuating circumstances policy. On 10/7 the customer service person advised it would qualify and I would get a refund. The hurricane went right over **********, causing power outages and a tornado. I did not receive a refund called back a couple weeks later and was advised my claim was closed and I would not get a refund. Could not advise me why or offer a way to appeal. After several calls and spoke to a supervisor they said I would get a refund since I was previously advised this. Seal weeks later still no refund. Called back and was told I would have a refund in 48 hours. A week later and still no refund.

    • JL H

      Date: 11/12/2024

      VRBO host here. I received an email stating that VRBO was going to start discounting week-long stays without my permission. I was given the option to opt-out, but the site will not let you submit the opt-out.

    • Carmen P

      Date: 11/05/2024

      If there was a 0 option I would choose that. I am an owner on VRBO and have been so for several year. I have struggled getting the help I need to set up my site so that it accommodates my guests, their travel dates and my availability schedule. The customer service people on the line are always kind, and act as though they understand, but nothing ever gets accomplished. Supposedly changes are made to my site, but then VRBO continues to double book my property. I was told I needed to remove automatic bookings and review each request and then accept or decline. When I decline a booking because it overlaps with another booking then my ratings drop because I declined a booking. How do you reach upper level management to fix a problem on a website??? The customer service people say it can't be done, their solution to me is that I need to call my clients and negotiate their travel days. That is ridiculous! People have flights into destination cities and aren't going to change their travel days to accommodate my schedule. I am so frustrated and feel like this is falling on deaf ears.

    • John N

      Date: 10/29/2024

      Never had a problem using VRBO until this year. After booking a home I was sent an email stating that my reservation was not complete until I sent in a photo of my driver's license or passport. This new policy was never stated prior to paying with my credit card. I sent an email claiming that this would be a security issue for me. Identity theft is real and I did not want to become another victim. They already had my address, credit card number and telephone number and now they want a copy of my passport or driver's license? I decided to cancel the reservation rather than put myself and my family at a security risk. After cancelling the reservation, they sent me an email indicating that the owner had cancelled the reservation. An absolute lie. I wonder how many hosts lose business because of this VRBO policy? From now on I will use other rental agencies that are more honest and up front about their policies.

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