Complaints

This profile includes complaints for Northwest Registered Agent, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Northwest Registered Agent, LLC

  522 W Riverside Ave Ste N Spokane, WA 99201-0581

• 

  Northwest Registered Agent, LLC

  100 N Howard St Ste R Spokane, WA 99201-0508

• 

  Northwest Registered Agent, LLC

  30 N Gould St Ste N Sheridan, WY 82801-6317

• 

  Northwest Registered Agent, LLC

  906 W 2nd Ave Ste 100 Spokane, WA 99201-4540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the CEO of *****************. I contracted Northwest Registered Agent (NWRA) in March 2025, paying $218 for Registered Agent setup. On May 28, 2025, I issued formal written instructions to terminate all trial services (Phone, Email, Domain, Website) tied to my business and revoked authorization for renewals or charges. **** admitted their system does not allow future-dated cancellations yet instructed me to manually cancel through a dashboard where the Cancel Services button is disabled (screenshot provided). I paid a $9 port-out fee on June 27, 2025, to release my business number *************) per ***** instructions. Despite complying, I remain unable to terminate services, and two unpaid invoices for $14.40 and $7.20 are being generated for tools I have formally declined. ***** system failures have blocked me from managing my account and forced me to spend hundreds of dollars migrating to alternative providers. I demand a full refund for paid services totaling $218 plus confirmation all remaining services will be terminated at trial expiration without charges. ***** platform failures and poor communication have harmed my business and delayed operations. I have documented multiple email threads with ***** support team where I have consistently attempted to resolve these issues and obtain the assistance I was promised.

  Business Response

  Date: 07/07/2025

  Hi Raven,
  I looked over everything on your account and the messages youve had with our team.
  You were clear about wanting to cancel at the end of your trial, and we shouldve made the process easier, or at least explained better how our system works. Even with auto-pay turned off, invoices still generate automatically after the trial ends and that wasnt explained well up front. I can see how that caused frustration. We also didnt handle your phone number port-out as quickly as we should have, which only made things harder. At this point all services on your account are canceled, including your Registered Agent service since you filed a Change of Agent. Weve refunded everything as a full resolution including your Registered Agent fee and the phone porting fee. No further charges will be sent. Were making changes internally to prevent this from happening to others, and I appreciate you bringing this to our attention. If you need anything else from me, just let me know.

  **** ****

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against ******* regarding a refrigerator repair that remains unresolved.We initially contacted your company to diagnose and repair our ** refrigerator. Your technician identified the issue and ordered a replacement part. That part has since arrived, but despite multiple calls, voicemails, and messages, we have received no response to schedule the repair appointment.This lack of follow-through and communication is highly unprofessional. We are left with a broken appliance and no indication of whenor ifthe repair will be completed. This has caused significant inconvenience and frustration.They have been paid in full and still will not complete the work.

  Business Response

  Date: 06/09/2025

  This complaint appears to be intended for a company called *******. I've searched for the company to see if they are even a client of ours, but we are not seeing any connection. It doesn't look like we are affiliated with ******* in anyway. Please close the dispute and address with the right company or provide us with more information on how our registered agent service is connected to the concern. 

  Thanks,

  **** ****

  
  

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into localz only on April 5 th ******************************************************************************************************************************************* rachet and slandered my name all over social media he embarrassed me and was defaming my name

  Business Response

  Date: 04/15/2025

  Hi *******,

  
  Thanks for reaching out Im really sorry youre dealing with this. That kind of situation would be upsetting for anyone, and I understand why youre trying to get it resolved.
  It looks like this message was sent to Northwest Registered Agent, but I believe we were listed by mistake. We dont own or operate any retail stores, and were not affiliated with a business called ******. Our company helps business owners with state filings and legal notices, and sometimes that means our name gets listed in places where it causes confusion.
  We took a look and found one company registered in ********** with the name Localz in it, but it looks more like a holding company not a storefront. That business isnt connected to us in any way, and we arent able to reach out to them or share any private info, even if they were a client of ours.
  I know thats probably not the answer you were hoping for, but I hope it at least helps explain why this complaint landed here and not with the people directly involved.
  Wishing you the best as you work to get this cleared up.

  
  Take care,
  

  **** ****

  
  

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company ***************** has falsely listed its home office as my personal residency in ********** ,**** , the registering agency is NORTHWEST REGISTERED AGENT LLC in ******** filed this with the secretary of state **** it is not the home office as registered in the state of **** the companies both are not being honest and may have alternate reasons for registering the company in **** - likely setting up a business fraudulently, that would be a reasonable speculation -- the business no.818617 filing date in **** 2/24/2025. the simple solution - they could use an honest address

  Business Response

  Date: 03/19/2025

  Dear Mr. ************ appreciate you reaching out about this situation, and I want to personally acknowledge your frustration. I completely understand how concerning it must be to see your personal address listed on a business filing without your consent. I want to be as transparent and helpful as possible in explaining our role and what options you have to get this resolved.
  At Northwest Registered Agent, we serve as a registered agent, which means our role is strictly to accept legal documents on behalf of businesses that appoint us. However, we do not file or control the business addresses that owners list with the ********** details are entered directly by the business owner when they submit their paperwork to the Secretary of State. Because of this, we dont have the ability to change or remove any addresses on file.
  That said, I dont want to just leave you without a path forward. If your address has been used without your permission, I strongly recommend reaching out to the Iowa Secretary of ************** as they will have the process in place for disputing or correcting business records. You can reach them at ************** or visit their website at *********************.
  If you have concerns that this business may be engaged in fraudulent activity, you might also consider contacting the ***************************** or other relevant authorities who can investigate further.
  I know this isnt the most straightforward situation, but I want to assure you that we take these concerns seriously, and while we cant directly change the filing, I hope this information helps you get it addressed through the proper channels. If theres anything else I can clarify for you, please dont hesitate to reach out.
  Best regards,
  **** ****
  Customer ********************** Manager
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I open a LLC on line and a third party got involve with no permission from me, charge me almost $700.00, i call the number *********** and they was very arrogant with me and i was not able to resolve the problem, i will need your help please,thanks you,******* *****

  Business Response

  Date: 02/25/2025

  We would like to help but can not find any record from this customer. The phone number provided by the customer looks like it's for a company called Incorpified.

  Please let us know if there is any additional info that would help us in locating the account, or consider filing a complaint with the correct company. 

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************** has consistently struggled with professionalism and customer care, a noticeable decline from their earlier performance. In 2023, the registered Northwest agency was supposed to file the annual report for ************************ Lite after our attorney drafted the necessary bylaws and completed the company registration. However, despite our attorney's efforts and communication with both Wolfpack Lite and Northwest, the annual report was not filed on time, leading to confusion when the state department reached out.I made numerous attemptsover ten callsto Northwest Agency, only to be repeatedly told that they could not service our ************************** (PBC). It became clear that their remote working situation had hampered their ability to address clients' needs. Disruptions like barking dogs and children needing attention distracted the staff, resulting in a lack of professionalism and accountability.Eventually, I found some assistance from one determined agent who followed through and sought answers from those who were less equipped. Unfortunately, due to delays in addressing our compliance issues, ******** has faced a $900 fine for nearly a year.Recently, we noticed additional charges on our invoice for services we explicitly stated we did not want. Our company charge card has been used repeatedly for these erroneous transactions, with Northwest taking weeks to reverse charges while continuing to bill us for their mistakes. Over time, we have incurred excessive fees, including $249 for formation, a pending $50 reversal for EIN, and an incorrect $150 registrar service fee. Despite our clear instructions communicated to three different live agents, the issues persisted, compounded by ongoing problems with their website. Overall, the service provided by Northwest has been consistently inadequate and unresponsive, indicating a troubling focus on profit over client satisfaction.

  Business Response

  Date: 02/13/2025

  Hey ******,

  I wanted to follow up on your concerns and go over everything step by step to make sure we're on the same page.

  Wolfpack *************** Lite (*********************)
  * You canceled your renewal on January 17th, the day after the annual report filing generated. Since it wasnt paid for, it was never submitted.
  * In May, you reached out about the late annual report, and we mistakenly told you we couldnt file it for your entity type. That was incorrect, and we should have provided better guidance.
  * In August, we confirmed we could file the late report and waived our $100 filing fee, leaving just the $900 state fee. Since payment wasnt made, the report still wasnt filed.
  * The $250 invoice you referenced was for your 2024 annual report, which generated when we helped with your late filing.
  * We also waived our $100 filing fee for the 2024 annual report, so if youd like, well file both the 2023 and 2024 reports at state cost only.

  *************************************
  You've been working with **** on this, and shes been helping figure out the best next steps for your business.
  * The $50 EIN charge was refunded on February 7th.
  * The $249 charge was never billed to you, and weve gone ahead and canceled that.
  * The $150 charge for registered agent service and EIN filingwe already refunded $100 from this.
  

  We get that this experience has been frustrating for you and want to help how we can, so if you end up forming in another state or DIY a formation, well give you a free year of registered agent service. Theres a note on your account, so you can use that anytime.

  What We Can Do from Here
  If youd like, we can still file the 2023 annual report at state cost only ($900). Weve waived our $100 fee for the 2024 report, so youd only pay the $150 state fee if you want that filed. The $50 EIN fee was refunded, the $249 invoice was canceled, and we refunded $100 from the Beniah Transhaulers charges. You also have a free year of registered agent service available if you form in another state or DIY your formation.

  **** is going to reach out to walk through your accounts and go over anything else you need. Let us know if you have any other questions.

  Thanks,

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Northwest Registered Agent has violated my privacy and the privacy of my company by opening mail that included payment for services. I do not know why they opened 2 pieces of mail from a health plan instead of simply forwarding it to me as usual procedure. This is incredibly violating and they have withheld sending over the 2 checks that were opened without my permission. There is no reasonable explanation as to why I cannot request them to send these checks that now total over $300 to my company. Previous payments were never opened but they have now opened two pieces of mail. It has been over a week and I am still unable to request that they forward my mail. When I log into my account and try to request the document it says error.

  Business Response

  Date: 01/31/2025

  Hi *****,

  I appreciate you bringing your concerns to our attention, and I want to address what happened here as clearly as possible.
  We completely understand that privacy is a priority, especially when it comes to sensitive mail. As your registered agent, our mail handling process is designed to ensure that everything sent to your business is properly processed and delivered to you. In this case, the two checks were opened and scanned because they arrived without your unique suite number. When mail is missing that identifying detail, our standard procedure is to open and scan it to determine the intended recipient. This helps us ensure mail isnt misrouted or left unprocessed.
  That being said, we recognize that this caused frustration, and thats never our goal. To resolve this, weve already sent the checks to you and added a month of free virtual office service. Additionally, once you confirm receipt of the checks, we will remove the scanned copies from your account. While we cant guarantee that this wont happen again unless all mail includes your suite number, were happy to work with you to ensure your senders are using the correct address format to prevent future issues.
  We genuinely appreciate your business and regret any stress this may have caused. If theres anything else we can do to support you, dont hesitate to reach out. Thanks,

  ***

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I chose this company to be my registered agent. When I was signing up their system stagelight or whatever started to do the loading circle when choosing my domain for like 5 mins on Jan 7th. I called and they put in a ticket that day. Since then I have tried to contact the company by email and phone to no avail. They did one time tell me my domain was mine but they are not responding back to any of my emails or calls This is a LLC registered agent company who cannot return a simple email 3 to 4 days later as well as return phone calls. How professional is this company really if they cannot at least give me a run around excuse at least. No instead they just ignore my 4 emails So the kicker is I paid for this membership and so far 20 days is down the toilet for what I paid for. I was supposed to get my domain for a year and a website for so long but they refuse to release my domain If time is money then all the time I spent on this issue has cost me but they don't care they just ignore the emails in the inbox

  Business Response

  Date: 01/30/2025

  We have all issues fixed now for this client and reached out to the client this morning & left a VM. We also sent a follow up email to the client as well letting them know all issues are resolved & we would love a time to be able to chat with them

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Another similar billing issues about " closing the account but having accepted mail on your behalf. It would required $50 to unlock the mail. I've explained to Northwest that I've dissolved my business in 6/23 but they kept sending me more and more emails demanding the payment. I am appalled by the harassment and extortion tactics. I demand for them to stop contacting me and going after customers like myself. If anything happens to my credit score, I would take them to court.

  Business Response

  Date: 11/08/2024

  Dear Ekaterina,

  Thank you for reaching out and giving us a chance to understand your experience. Im truly sorry for any frustration this situation has caused. Were here to help, and I want to make sure everything is clear moving forward.

  
  Ive looked into your account, and I can confirm youre not required to pay anything further. We understand that you dissolved your business in June and didnt plan to continue with our services. Since the state still lists the business as active with us as your Registered Agent, were required to handle any mail we receive on its behalf, but I realize this may have been confusing. My goal here is to make sure youre informed of whats going on without any added stress.

  
  To wrap things up, Ive gone ahead and canceled the service on our end, so there wont be any further charges or mail notifications unless something changes with your business status. Please feel free to reach out if youd like us to clarify anything else or if theres anything more we can do.
  Thank you again for letting us address this for you, and Im here if you need anything further.

  
  Warm regards,

  ***

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely disgusting how they throw away your mail without permission if you guys dont accept packages you shouldnt have signed for it in the first place. Threw away over $200 of stuff in a package without my permission WHO THROWS AWAY PEOPLE MAIL ESPECIALLY WITHIN MAIL HANDLING. They should have to pay me for what was in that package. This is absolutely DISGUSTING The whole process is just atrocious

  Business Response

  Date: 10/31/2024

  Hello,
  Thanks for reaching out about Ms. ********** concerns. We truly value the opportunity to clarify what happened here.
  At Northwest Registered Agent, we aim to keep our policies straightforward, and one of them is that we dont receive or store packages as part of our mail service. This policy is outlined in our welcome email to clients to avoid any surprises down the line. When a package does come our way by mistake, we always reach out to the client, giving them two weeks to let us know if they'd like to claim it. If we don't hear back, the package is disposed of to keep things running smoothly.
  In Ms. ********** case, it seems a package was accepted in error, so we sent her an email right away explaining our policy and the two-week window to pick it up. When we didnt hear back within that time, it was disposed of per our policy. We completely understand how this could feel frustrating, and were sorry for any confusion caused here.
  We also tried to connect with Ms. ******** directly through the contact info provided but havent been able to locate her account, which has made it tricky to follow up with her directly. We're more than happy to continue the conversation through the BBB and answer any further questions to clear things up.
  Thank you so much for your help with this!