Complaints

This profile includes complaints for Northwest Registered Agent, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Northwest Registered Agent, LLC

  522 W Riverside Ave Ste N Spokane, WA 99201-0581

• 

  Northwest Registered Agent, LLC

  906 W 2nd Ave Ste 100 Spokane, WA 99201-4540

• 

  Northwest Registered Agent, LLC

  100 N Howard St Ste R Spokane, WA 99201-0508

• 

  Northwest Registered Agent, LLC

  30 N Gould St Ste N Sheridan, WY 82801-6317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted information to Northwest Registered Agent LLC for them to register a business for me in *******. AFTER submitting the order and credit card details they asked me to verify that they were to become my registered agent for the new company (for a monthly fee, not revealed before the transaction), and did not allow me to change this.I consider this a "bait and switch", as I had expressly selected that I myself (a ******* resident) would be my own registered agent.Again, this information was not revealed until AFTER payment was submitted.

  Customer Answer

  Date: 03/27/2023

   

  I would like to withdraw my complaint referenced below, #********.

   

  The company has reached out to me with a satisfactory resolution at this point.

   

  Thanks for your reply,

   

  *****************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company cancels my se TV ices for the wrong business and is now charging a prorated fee for me to cancel the business I requested originally they did my paper work Ill assume correctly but filed when I wanted to cancel services they charge a prorated fee and its there mistake they canceled the wrong business services I want the services cancels at no charge because they canceled the wrong business until I can come back possibly or do my own filing

  Business Response

  Date: 03/29/2023

  Dear ******,
  
  I am very sorry for the confusion in reference to your account and your companies. Your patience in this matter has been greatly appreciated. We pride ourselves on helping our customers however we can, and I hope that the resolution we've been able to offer is to your satisfaction.
  
  I can confirm that all services have been terminated for the company you originally wanted to cancel, and at no cost to you. Even though our services no longer apply to this company (****** **************** & Structures LLC), you still have access to your documents and invoices in your online account.
  
  As for your other company ******************************* LLC), I apologize again for the confusion that led to its being canceled, too. I understand you worked with our Corporate Guide, ******** Lately, and found a resolution that is to your satisfaction. With your permission, you'll notice that we've added a new invoice to your account for filing your reinstatement and past annual report. This $500 invoice includes the $375 state filing fee and our $125 filing fee. However, we are happy to offer you 2 years of our registered agent service for free, which will save you $250. You will find that your account has been credited for 2 years, and you are now covered for our registered agent service until 2025.
  
  I hope this resolution is satisfactory, but if you have any other questions or concerns regarding this dispute or anything else related to your account, please do not hesitate to reach out. ******** will be happy to hear from you and make sure you're taken care of.
  
  Sincerely,
  *******************
  
  

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************************************************************* Friday, March 17th, 2023 c/o ******************************* and/or Executive NORTHWEST REGISTERED AGENT, LLC ****************************************************************************************** ************** Regarding: Very Special Request Dear ******************************* and/or Executive:Good morning or good afternoon to You!How is your day today in sunny *******, ********** and/or wherever else You are in the World?My day could be going much better, thank you, except due to the Fact that I had spent $10.00 on certified mail and the envelope and postage to send an envelope to the **********, ********** **************** in order to bring the documents to your local **********, ********** office to be served to 8x8, **** and the Sheriff's Claimed that they were unable to serve them!I just spoke to ****** about 2-3 days ago at your company and he gave ME permission to send the documents to your company via email and said they would get forwarded to 8x8, **** Once I did that *********************************** said she could Not and/or Refused to Accept them!Ridiculous!Very Special Request: Can I please have Your Permission to therefore send out the court documents to You directly via Certified Mail coming from ME (****** *******************, the plaintiff), instead of having to go through the **************** and risk them making the same, exact mistake again?Please let me know.Another Question: Should I send the Court Documents to YOUR Address by Certified Mail or to your **********, ********** office where their agent resides from your company?Enclosed, below, please find some of the communication that I had coming from ******************************* for your reference and further review. Thank you.If You would like to contact ME back directly in order to discuss my letter of Very Special Request in further detail, then please call me at: Voice/Messages/Text: **************.************************** or **************************************** *******************

  Business Response

  Date: 03/24/2023

  Dear ***********************,
  
  Thank you for your patience with us in regards to your inquiry. I would like to apologize again for your experience and for the initial miscommunication about how we accept service of process. We strive to provide solutions to problems rather than complicate them, and I am sorry that you were not able to get the answers you needed from us right away.
  
  However, I understand that our Corporate Guide, *********************, was able to answer all of your questions last Friday, March 17, 2023, and that as of March 21, 2023 you have been able to send your package successfully. I am very happy to hear this!
  
  Please do not hesitate to contact us again if you have any more concerns or questions regarding your initial inquiry. Feel free to ask for ***** specifically the next time you call or send us an email. We will make sure the two of you are connected again so that you can talk with someone who is familiar with the circumstances.
  
  I thank you again for your patience in this matter.
  
  Sincerely,
  *******************

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

   

  THANK you.

   

  all good now!

   

  ****** *******************

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to charge my credit and refuse to refund me back and have been help. They scam people for a business I havent used in 2 years and asked to be canceled last year. Please let me find someone who will be kind enough to fix this and please let others know the charge randomly

  Business Response

  Date: 03/03/2023

  I'm sorry ****, I have looked for anything on our end using your email, name, and phone number and I have not been able to find any account from you in our system. Please respond or reach out to us through email or phone to help us find a solution. If there's another email, phone number, personal or business name we can use to find your account we'll try again. 
  
  ************
  ********************************

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19368690
  
  I am rejecting this response because: I have tried it and after correspondence they will it help me and refund the money. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/13/2023

  Dear ***********************,
  
  First I would like to sincerely apologize for the delay in addressing your complaint and for the confusion on our end about your situation. As our Corporate Guides have since explained to you, we were initially unable to locate the account referenced in your complaint because it was registered under a different name. However, now that we fully understand your situation, we are more than happy to offer your requested resolution of a refund and cancellation of our services.
  
  As of Friday, March 10, 2023 we have canceled our Registered Agent and Renewal services for your companys account. We also refunded you both the $125 annual fee for our registered agent service, as well as the fee we charged for filing the companys annual report. You will no longer receive any charges from us in regards to these services.

  Because we are no longer acting as your registered agent, wed like to remind you that we will no longer be filing your companys annual documentation with the Secretary of State. If youd like for your company to remain active, please be sure to take the necessary steps with the state. If you have any questions about how to do this, or any other concerns regarding our resolution, please do not hesitate to contact us again. We will do everything we can to make sure youre satisfied.
  
  Again, Im sorry for your experience and thank you for your patience in this matter.
  
  Sincerely,
  *******************

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Northwest sent me an invoice for $125 dollars saying for the renewal of my LLC, but i already renewed it by myself, I dont need a company to do it for me. I have sent them an email last year because the same issue happened, and I actually paid but this year I said no, there is no way they can charge me $125 for something that I can do in 5 min for free. Now they keep sending me an invoice, not sure for what. I just want to be done with this company. There is no where in the website to cancel the services. Please just stop charging me for services that I dont need.

  Business Response

  Date: 01/12/2023

  Hello *******,
  
  Im sorry to hear that your experience working with us has been a frustrating one, and were willing to do everything we can to remedy this situation. I want to apologize again for the situation last year regarding your annual report filing, but I assure you that we avoided making the same mistake this year. It is true that there is a $125 charge on your account, but this charge is not for filing your annual report. Instead, this $125 was a charge for our Registered Agent service from when you were a client, which included our acting as your registered agent and accepting service of process on your business behalf.
  
  Were sorry to lose your business, but I promise that we dont make things purposefully difficult when it comes to canceling our services. Our clients can cancel anytime through their online account, but if they prefer to work with a real person, our Corporate Guides are also available to help via phone or email.
  
  Weve tried to contact you so that we could better explain the situation and offer a resolution. When you get the chance, please call us back. We are very willing to work with you to make up for the misunderstanding and address any and all of your questions and concerns regarding your account.
  
  Sincerely,
  *******************

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************** *******

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Northwest Registered Agent fraudulently charged for service that was not provided and are attempting to charge an additional fee to correct their failure to provide service. The failed to submit yearly compliance filing and allowed our business to be administratively dissolved and now want to charge us for the state reinstatement fee. They have continued to charge monthly for service that they knew had not been provided.Their customer ********************** representative stated that they handle too many accounts to be able to notify of pending dissolution and misrepresented their fees in claiming that the normal reinstatement would be $200 and they were only going to do it for only $100 despite causing the charge in the first place. The state fee is $100 and the other $100 is the annual filing fee that they have represented as some sort of discount despite having already collected it in the $120 charged so far for service this year on a business filing they knew was being dissolved because they didn't file.

  Business Response

  Date: 11/03/2022

  Dear ****,
  
  Thank you for your patience this last week as weve worked on a finding a solution to your complaint. Im very sorry for the circumstances that led to your leaving this complaint in the first place, but I hope that after working with our Corporate Guides, weve found a way to remedy the situation that is to your satisfaction.
  
  I want to apologize again for the confusion caused around your compliance filing. Youre absolutely right that its up to us to submit this filing for you, and it is something we dont typically overlook. We do send out compliance reminders to all of our clients, but we also should have taken the time to personally check in with you when we did not receive your annual report in time. This isnt like us, and Im very sorry for the inconvenience this oversight caused you.
  
  That being said, I really appreciate your bringing this to our attention and your willingness to work with us in order to find a solution. We are more than happy to cover all of your companys reinstatement fees, as well as provide a free year of our Registered Agent service beginning in 2023. If this resolution is not to your satisfaction, please dont hesitate to let us know. 

  Sincerely,
  *******************

  Customer Answer

  Date: 11/03/2022

  After a week of dealing with Northwest Registered Agent, this complaint has been resolved.
  
  
  As always their people are exceedingly friendly and upbeat.  They managed to get the filings corrected and business reinstated at no additional cost and have adjusted their workflow to help prevent this from happening again.  I wish it could've been resolved without having to start the complaint process in the first place.  Still though, I am satisfied with the resolution offered and appreciate the efforts made to resolve this issue.
  
  
  Regards,
  - ****

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business service sent me an invoice for $125 for renewing my PLLC through the state of *******. I have asked them to cancel my services with them and to stop billing me. They told me no. Is it ok for businesses to just tell you "no" when you wish to cancel their services? I thought I was paying only for a registered agent address. Come to find out - I already had this service through another company. This is all new to me - creating a PLLC - but I will say that their ""We're just not annoying" slogan has definitely not held true for me. They sent an email saying that if I did not pay the invoice, my business was not going to be in good standing and it was going to become very costly for me. With that kind of threat, it feels like I'm dealing with the Mob. I told them I don't want to renew my PLLC and they told me that then I would have to pay them to dissolve it. I'm just a solo therapist with a part time practice online. How this got so complicated and I've gotten in a position of a company basically telling me there is no way out of our business relationship (and subsequent charges from them) unless I pay more and more and more. It's not only annoying - it's also maddening.

  Business Response

  Date: 10/12/2022

  *******,
  
  The first thing I would like to do is apologize for your experience. We are not a company who denies our clients the option to cancel their service, nor is it ever our intention to come across as threatening. I am very sorry our emails made you feel this way. Our intention was only to warn you about some of the additional state fees and complications that come with not filing an Annual Report with the ******* ********** of ******************* absolutely rightyou dont need to pay us to dissolve your company. While this is something we can do for you, you can also do it yourself by filing for your companys dissolution with the ********** of ****** On their website, the Florida ********** of ****** ******** of Corporations includes directions and the correct forms you need to dissolve your company. You can also feel free to use the Forms Library resource in your online account. Like the ********** of ****** website, this resource also includes the forms and directions you need to file for dissolution on your own.
  
  While we would hate to lose you as a customer, I want to assure you that you absolutely have the right to cancel your services with us. You can cancel any time through your online account, but if you dont wish to do this online, well be happy to do it for you without any additional fees. Once your companys dissolution with the state is complete, give us a call or send us an email and well make sure your service is canceled at no extra cost to you.
  
  I apologize again for the confusion and the miscommunication on our end. We would like to do what we can to make this right, so please dont hesitate to call us if you have any more questions about how to dissolve your company or concerns about your accounts cancellation.
  
  Sincerely,
  *******************

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company acts on it's on best interest not the best interest of the client. Once they file what ever they file...they renew your monthly payments unbeknownst to you, and then try to charge you for the ENTIRE AMOUNT in order for you to cancel the payment plan you did not agree too. DO NOT USE THIS COMPANY FOR ANYTHING! This is a total scam!

  Business Response

  Date: 09/23/2022

  Hello ***,
  
  Please let me apologize again for your experience. I promise that we arent a scam, and we do genuinely care about the best interest of our clients. I hope this is apparent after working with our Corporate Guides to find a solution to your problem.
  
  We created our Corporate Guide Service so that clients could break down the total cost of their business formation and our registered agent service into 12 monthly payments rather than having to pay for it all at once. The monthly payments for your first year of Corporate Guide Service included the cost of our registered agent service, a convenience fee, the state formation filing fees, and registering for an EIN. When you entered the second year of service, your monthly cost only included our registered agent service and a convenience fee, as well as the fee the Secretary of State charges businesses to file an annual report.
  
  I apologize that this was not made clearer when you initially signed up for our services, but I assure you were more than happy to provide you with the resolution youre looking for. Weve canceled your services and all active invoices without any extra cost to you.
  
  Per your request, we will not be contacting you again outside of the BBB but please feel free free to contact us again if this solution is not to your satisfaction.
  
  I thank you again for your patience.
  
  Sincerely,
  *******************

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is selling at service to residents of ****** like myself but they fail to tell you that they cannot forward physical mail to you in the ***************. Thus, you can only view your ** Postal Service mail online at their website for a fee of $15 per view per mail piece. This means they are actually withholding your federal mail. I feel that should be a federal crime. They tell me they do not offer mail forwarding service in the ***************, yet they are selling their service to people in ******. Like myself. I paid for months and then I found out that I cannot get my mail from them I have to live in a different state. I have contacted them and I have a reply from them on two occasions. They say they are not in the wrong and they are still billing me for their services..

  Business Response

  Date: 09/16/2022

  Dear ****************,
  
  Id like to apologize again for not being able to meet your expectations when you first signed up for our services. I would also like to thank you for your patience with us and for your willingness to work with us to find a solution that is to your satisfaction.
  
  As discussed, we have waived the remaining fee that was applied to your account, as well as two other invoices: one for a second year of our registered agent service and another for an outstanding balance from the first year of your Corporate Guide service. I can confirm that these invoices have been voided and your services canceled as of September 14, 2022.
  
  I am sorry for the misunderstanding that led to your filing a complaint, but I hope that after working with ******************* reached a solution that is satisfactory. Please contact us again if it is not.
  
  Thank you, and I wish you the best of luck in your future endeavors.
  
  Sincerely,
  *******************

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started doing business with Northwest Registered Agent in 2021. They instructed me to make a deposit then monthly payments. They stated that these fees would cover registering my business with the state of New Jersey. Then when I tried to find this, so- called registration with my state, it was nowhere to be found. So then the company sends me some link to download some cheesy looking registration. *** had a lot going on so i let it go. Then recently, I told them i needed to change 2 words in my companys name and they charged me to do this, and still i am not able to be found through my state. So today, i decided Im done being scammed and tried to cancel this subscription and of course theyre trying to charge me a remaining balance for that. This company has not done what they claimed i paid them to do and now theyre still trying to rip me off rather than just cancel my subscription and refund me all the got me for. Companies like Northwest Registered Agent and the like who lie and rip people thats trying to start a business, are contributors to the suicide rate in ******* cause they never know what kind of people theyre causing damage to.

  Business Response

  Date: 09/09/2022

  Hi ******,
  
  First, Id like to assure we are not scamming you. We are a legitimate registered agent service who also specializes in formation services. That being said, I apologize for what seems to be a miscommunication about what our monthly service includes.
  
  The first year you signed up with us, your monthly fee covered the cost of our registered agent service, the **************** formation filing fees, registering for an EIN, and our convenience fee for breaking up the total cost into monthly payments. Now that you have entered your second year of doing business with us, your monthly fee includes our registered agent service and the convenience fee, as well as the cost to file your annual report with the *******************. I apologize if this was not made clear when you decided to continue to do business with us.
  
  However, this monthly fee does not cover the cost of filing whatever amendments you wish to file with the state. When you contacted us in April to change your companys name, we were happy to do so, but in order to complete your request, you were charged the $104 the ******************* requires to file an amendment to change your name, as well as our $100 filing fee.
  
  Like our representative explained in a chat conversation on 8/24/2022, because youve paid at least 5 months of said monthly fee, the cost of your annual report has been covered and were more than willing to cancel your service without maintaining the monthly costs for the rest of the year.
  
  Weve reached out several times: by phone on 9/6/2022 and 9/7/2022, and by email on 9/7/2022, but we have yet to hear back from you. Please know that we are willing to offer a resolution and work with you to find a solution that benefits you. Hopefully well be able to remedy the situation.
  
  I apologize again for the confusion. Wed like to offer a solution if we can, so please contact us so that we can remedy the situation.
  
  Sincerely,
  *******************

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17763243
  
  I am rejecting this response because: the information given to me to see if my business was legally registered with my state was fraudulent. The certificate looked like something someone created by purchasing the necessary equipment. 
  
  Sincerely,
  
  ***********************