Complaints

This profile includes complaints for Sound Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sound Physicians

  1498 Pacific Ave Ste 500 Tacoma, WA 98402

• 

  Sounds Physicians of Florida

  PO Box 120153 Grand Rapids, MI 49528

• 

  Sound Physicians

  1301 Solana Blvd #2200 Westlake, TX 76262

• 

  Hospitalist Medicine Physicians Of NY, PLLC

  PO Box 748996 Los Angeles, CA 90074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a service provided in April of 2023 by a Sound Physicians provider. I was sent the bill by Sound Physicians but it was never filed with my insurance company. My insurance company BCBSKS has an open claim with Sound Physicians trying to remedy this situation and has been since 2023.Sound Physicians still has not correctly filed the claim with my insurance and I just received notice that they sent me to a debt collection agency. I am furious. I did not receive a warning letter, just a text message from the debt collection agency that I had an open account. This will greatly affect my livelihood and it is a process I do not want to be going through when they could have just properly filed the claim with my insurance company.

  Business Response

  Date: 08/19/2024

  I apologize for the issues have experienced. I can confirm that the account for April 2023 was paid by the insurance June 2024.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent to collections by this company even though my insurance has paid my bill in full. I have tried contacting this company multiple times to resolve this with no success, as they keep sending it to different collection agencies. There is no debt on my part, but my credit keeps getting hurt by various collection agencies that this company continues to send it to. I do not know how to resolve this as I cannot find the local phone number for this company. Going through the hospital sends me through loops that do not help. This originally occurred in 2019. It has been resolved through ********** and Blue Shield, but they keep opening up new collections. I am unsure how to resolve this at this point in time, other than disputing with my credit report. They claim that the amount owed is $630. The attached documentation shows that this amount was paid by the insurance in full.

  Business Response

  Date: 08/19/2024

  I apologize for the frustration this error has caused you. Thank you for providing a copy of the information from your insurance. You will be receiving a letter in the mail from the collection agency stating that your account has been closed with them and no balance is due.

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed $1,253 for date of service June 11, 2022. According to ********** Blue Shield Michigan, the provider associated with that claim (NP Zilchis) has not been registered in their system. The rendering provider's ID does not exist. Please contact BCBS MI to register provider NP Zilchis and resubmit the claim with a valid provider ID. I have contacted both Sound Inpatient and their collections agency ******************* Services) repeatedly via phone, mail and email to resolve this issue. I will be happy to pay any cost share indicated on my Explanation of Benefit once BCBS has processed the claim and paid their portion.

  Business Response

  Date: 06/25/2024

  We appreciate your business and apologize for the error that has happened with your account. Please allow 30 - 45 days for your credit report to reflect the close of your account with the collection agency. You should be receiving a letter of deletion from the agency in the mail for your records. 

• Initial Complaint

  Date:05/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was contacted around october 2022 by the emergency room my daughter visited via paper bill. it was for an amount great than what i thought was right. contacted my insurance and they were going to pay a certain amount, once that amount had been taken care of i called their billing department and paid the difference. which was around 500$ if memory serves me correctly. come to find out i have a balance from them for the full amount of +1100$ in collections.

  Business Response

  Date: 05/24/2024

  Please provide us with your daughter's name and date of birth so that I can ensure we are reviewing the correct account. 

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ran my credit report May ************************************* for $708. Attached report. Date reported shows 12/23 I called the collection company Wakefield (maybe ********* is the fraud?) and they said it is for Sound Physicians from ************************* for my surgery June 2022. I immediately called the hospital and they said my bills were all paid and I had no outstanding balance. I was on MEDI -CAL at that time as well as currently and ALL bills and payments were handled through medi cal. Never ever did I receive and bill for "these" charges or have any idea what they are for. If I had, they would have been handled through Medi-cal and I would not be paying any balance. I lived at the apartment address they had on file during that time 2022 and lived there until August 2023. Never received a phone call or email or bill by mail. I looked on line and see almost word for word another claim with BBB against this same company. I am pasting here now. I never had an account on line however like this person but seems this is a scam. I am requesting this be removed from my credit report and "IF" there is a true invoice it be send to Medi-cal for payment like it originally should have been. I can provide my Medi-cal id number if need be. Thank you 05/03/2024 Complaint Type:Billing Issues Status:ResolvedMore info I was admitted to the hospital with septicemia on April 19, 2023. I had insurance at the time, information for which my family provided to the hospital. On June 16, 2023, Sound Physicians Intensivists of Washington PLLC issued me a bill relating to that hospital admission for $1,767. The bill said I had no insurance coverage, so I updated my insurance information online in the account for this bill at ************************** with the account number **************** on June 23, 2023. I had no notice of the bill from that time, but checked my Sound Physicians online account on December 17, 2023 to see what had happened. The account indicated my insurance denied my claim and my bill was increased. I filed an inquiry with the account contesting any increase in the bill absent notice and with my insurance company to see whether it had received any communication from Sound Physicians. My insurance company stated Sound Physicians had never contacted them. Sound Physicians sent no corrected bill with my insurance information and did not address my inquiry. Today, May 1, 2024, I received a debt collection notice from this account. Please help me. I have tried and failed to get Sound Physicians to correctly process this bill through my insurance, and now the bill is in collections and I am worried my credit will be ruined through no fault of my own. My original hospital admission was traumatic enough without having to continue to deal with this financial mess.Business response 05/09/2024 We apologize for the inconvenience this error has caused you. Your account has been closed with the collection agency, we have updated your insurance information, and new claims are being processed. Customer response 05/10/2024 ************************ have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Business Response

  Date: 05/24/2024

  We apologize for the inconvenience and frustration this error has caused you. Your account was reviewed and correct, then then charges removed from the agency. Please allow 30 - 45 days for this correction to reflect on your credit report.

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  To confirm their response is to remove the charge as I own nothing and to have my credit report updated to reflect this change. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th of 2022 received a bill in the mail from Sound Physicians for $1999.73. I checked it with my *** and it was rejected by insurance due to needing medical records to process the claim. Then I called the insurance company to ck on this problem. They said sound Physicians needs to call for additional medical records to get the claim paid. On June 27, 2022. I faxed the *** to them for proof . I have made many phone calls to this office and spoke to many people and have not seen any resolution to this problem. Sent an email on Feb. 18th 2023 stating this: Well I can to you how frustrated I am with this billing office. Have been turned into many collection agencies due to the negligence of there workers. My insurance company said they are not allowed to turn me into collections for this matter and or do not give them any money till it is rebilled once they get medical info they need. Then I will pay what I really owe. now they have put this amount on my credit report and i am furious and want it taken off. Account number is ****************. Even my insurance company called them to take care of this. The collections is Wakefield and Associates. I do not even have a bill from them . Requested one thru Email and they never sent one to me. I checked my credit report and found this Wakefied on it.. Any help would be great. I will help any way I can to get this problem solved.

  Business Response

  Date: 05/24/2024

  We apologize for the inconvenience and frustration this has caused you. We are reviewing the error in the billing and removing your account from the agency. Please allow 30 - 45 days for this to reflect on your credit report.

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************** White

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was admitted to the hospital with septicemia on April 19, 2023. I had insurance at the time, information for which my family provided to the hospital. On June 16, 2023, Sound Physicians Intensivists of Washington PLLC issued me a bill relating to that hospital admission for $1,767. The bill said I had no insurance coverage, so I updated my insurance information online in the account for this bill at ************************** with the account number **************** on June 23, 2023. I had no notice of the bill from that time, but checked my Sound Physicians online account on December 17, 2023 to see what had happened. The account indicated my insurance denied my claim and my bill was increased. I filed an inquiry with the account contesting any increase in the bill absent notice and with my insurance company to see whether it had received any communication from Sound Physicians. My insurance company stated Sound Physicians had never contacted them. Sound Physicians sent no corrected bill with my insurance information and did not address my inquiry. Today, May 1, 2024, I received a debt collection notice from this account. Please help me. I have tried and failed to get Sound Physicians to correctly process this bill through my insurance, and now the bill is in collections and I am worried my credit will be ruined through no fault of my own. My original hospital admission was traumatic enough without having to continue to deal with this financial mess.

  Business Response

  Date: 05/09/2024

  We apologize for the inconvenience this error has caused you. Your account has been closed with the collection agency, we have updated your insurance information, and new claims are being processed. 

  Customer Answer

  Date: 05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam did not receive services, coed hospital no one used my name, no records at all of me. I did not use any doctor or hospital services. Sound Physicians is in ******, Im in ******. Nice try.

  Business Response

  Date: 05/09/2024

  We apologize for the inconvenience this miscommunication has caused. We are a group of physicians that work nationwide, but our headquarters are in **********. We are showing that we treated you in February of 2024. 

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email that a billing statement was ready for me to view. I have not been to a hospital as an adult ever, so this is clearly an error or a scam.

  Business Response

  Date: 05/09/2024

  Thank you for reaching out to us, and we apologize for the inconvenience and frustration this has caused you. We have confirmed that your email was entered into the system under another patient's account. This has been removed.

  Customer Answer

  Date: 05/09/2024

   
  Better Business Bureau:
  

  I'm not sure how your business got my email in the first place, so that is sketchy. This resolution will be fine as long as nothing hits my credit.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed for charges I received for going to the emergency room back August 1, 2023. Account#*******************. I do owe money, but I have been asking them to file a claim with my medical insurance. I have 4 pages of notes of calls I have made to sound physicians emergency medicine and to my insurance company. Honestly very sad I have to call this many times just to pay an accurate bill. My insurance company has called them twice now but sounds physician emergency medicine just has no customer service at all. I had 2 representatives tell me they did bill my medical insurance and gave me the amount I owe, seemed kind of high so I asked for an itemized bill so I can see what my insurance paid and they said oh we don't send those. Then after speaking with my insurance company they said they have not received a bill from them. I called sound physicians emergency medicine back again and told them by law I can have the claim number that my insurance paid and again the representative stated she doesn't have that information. Just a back and forth horrible customer service situation. ********************************************** emergency medicine told me middle of March 2024 they were biking my insurance, then when I called March 15, 2024 with my medical insurance representative on the line sound physicians emergency medicine representative stated oh we never had your insurance on file so we never billed your insurance. I spoke with a supervisor named ***** that said she would call my insurance as soon as we got off the phone at 1:17pm and she would get this straightened out, I called my insurance back today at 3:45pm pacific and they do not have a call from anyone other than me. So now I have spoken to a supervisor with horrible sound physicians emergency medicine and ***** couldn't even help a customer out. Again all I'm trying to do is pay my accurate bill! I'm not running away from the bill just pay it. This company sound physicians emergency medicine is absolutely horrible

  Business Response

  Date: 05/09/2024

  I apologize for the inconvenience this error has caused you. We have placed your account on hold with the collection agency and are reviewing your account along with the insurance we billed. We will be reaching out to you to confirm your insurance information.