Business Profile

Medical Consultants

Sound Physicians

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sound Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

153 total complaints in the last 3 years.
42 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2019 I visited the ** Christus ********* Highland for blood pressure. My ******** card was issued to me in April 2019 and I have Bluecross of ** from teacher retirement. I received a bill for that date about 3 months ago saying I owed $1780. I called Sound Physicians and told them I shouldnt owe this because I have 2 insurances& that I would try to see if claim was filed properly. Now theyve turned it over to collections and reported it on my credit report which knocked it down from 815 to 745! I just got off the phone with ******** and they showed that they paid $3097.25 to Sound Physicians already. She is currently retrieving the purged claim and asked me to call her back in 7 to 10 days to request a hard copy. I think surprise billing in 2024 for a bill in 2019 is the appropriate definition!
Business Response
Date: 03/03/2024
We apologize for the inconvenience this issue has caused you. Upon review of your account, we did send claims to your ******** and *********** but they had denied for being billed in the incorrect order. We have recalled your account from collections and adjusted off the balance.
Customer Answer
Date: 03/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 03/11/2024
Thank you for your help in contacting Sound Physicians. As to their reply to write off the $1700 bill and remove from credit report, can they give us a timeline for removing the debt from my credit report? Its still showing on my report. I do not know how long the process takes and I will continue to check my report until it no longer shows. If this process takes weeks or months, I understand. Just dont want them to delay their actions.
Business Response
Date: 03/14/2024
I have reviewed your account and we received notice on 3/5/24 that your account has been closed with the agency. Please allow ***** days from that date to see this reflected in your credit report.
Initial Complaint
Date:02/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DATES OF TRANSACTIONS: 04/10/2023 ($718.00) AND 04/11/2023 ($504.00). I HAVE BEEN TRYING FOR MONTHS TALKING TO SOUND PHYSICIANS TO GET THEM TO RECOGNIZE THAT THEY COMPLETED THEIR CLAIMS FOR SERVICES FORMS INCORRECTLY. NO MATTER HOW MUCH I TRIED THE MOST THEY WOULD DO WAS TO CONTINUE TO COMPLETE RE-SENDING THE SAME INCORRECTLY FILED CLAIM. I AM ON A PAYMENT PLAN FOR CHARGES THAT WILL BE COVERED IF THEY SUBMIT THE CLAIMS CORRECTLY. I SET UP A PAYMENT PLAN AND HAVE MADE 2 PAYMENTS TO AVOID THIS GOING TO COLLECTIONS. I HAVE ATTACHED THE *********** - DSS RESPONSE GIVEN TO ME.
Business Response
Date: 02/28/2024
I apologize for the frustration this has caused you. We have sent this information to the billing team, and new claims are being processed.
Initial Complaint
Date:02/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notification from all three credit bureaus that my score drop 50 points due to a collection from ********************** regarding Sound Physicians Emergency Rm. I have no idea who this is. I have never received the first bill and have not been to an Emergency Rm. in 10 years! This is not my bill, and I called and told them. The woman said, after I explained it wasn't me, "So, do you want to pay it?" I said no, why would I pay for something that's not mine. She said she would take it off my credit report, but it is still there. I have worked so hard to build my credit, and had it in good standing around 700 until this was put on it. What kind of company is this to charge me for something I am totally oblivious of? I've never received a call or bill from either company. Is this a SCAM? Has my idenity been stolen? Sound Physicians Emergency and ******************** are very unethical and crooked!
Business Response
Date: 02/28/2024
I apologize for the frustration this issue has caused you. Per review of the account, I am showing that this patient was treated in the emergency room on 1/16/21 and was then admitted to the hospital until 1/23/21. I have recalled this account from collections as it appears the insurance was billed in the wrong order.
Initial Complaint
Date:02/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from *********, a collection agency, in December of 2023 for a charge dating back to 11/8/2019 in the amount of $630, i contacted the collection agency and they said that the charge was not mine as i had never been to the hospital in question, **************** and requested proof of the visit. I also sent a formal request to the collection agency for proof, stating that the charge was not valid and that I had received no prior bills of any kind from said charges 4 years prior as further proof that it was a false charge. I did not receive any proof from the collection agency however they have not attached a collection to my credit report, while they continue to wait for billing information. I contacted the main office of Sound Phyicians in Tacoma and their billing office has no record of me by name, birthdate or social security number so i would like this charge removed and issue resolved
Business Response
Date: 02/28/2024
Per review of the facility's medical records, this patient was treated in 2019. We have recalled the balance from collections and adjusted it off as the insurance had paid a portion.
Customer Answer
Date: 02/28/2024
This was never my charge in the first place
Initial Complaint
Date:02/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice that I had a collection added to my credit report. Upon opening it I seen who submitted it. I have not been to the dr or hospital, anything of the sort. And I do not owe on any medical bills. The amount was $1196. I have called twice and spoke to 2 different people, both which told me I am not in their database and do not owe them money. I asked that they remove this because I don't owe anything and they have told me there is nothing they can do. Absolutely ridiculous.
Business Response
Date: 02/21/2024
I am unable to locate this patient in our system. Could the patient please provide me with their date of birth and the name of the collection agency.

Customer Answer
Date: 02/21/2024
Date of Birth 5/23/1984
Business Response
Date: 02/22/2024
Upon review of the account, it appears that the service was from May 2020. The insurance provided by the facility denied as inactive. We did send statements, letters, made phone calls, and sent text message in an attempt to reach you. We would be happy to file the claims to the correct insurance, if there was active insurance for the time of service.
Customer Answer
Date: 02/22/2024
This is absolutely incorrect. And if this was the case why did just yesterday 2 differnt employees tell me I am not in the database and I have never had a bill with them?
Business Response
Date: 03/03/2024
I am sorry for the frustration; with the information you provided I was able to locate your account in our system. I am showing you were seen at Christus Saint ********* in May of 2020.
Initial Complaint
Date:02/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a $1,196 bill from a company I have never heard of or been to. Sound Physicians Emergency Medicine of ******* via a debt collector, ***************************. I have not been able to reach either Sound or Online in reference to this account. I would like to know what this bill is in reference to?Reference number on the bill ******* PIN number *****. I will cut the bottom of the bill and mail it in to Online as well.
Business Response
Date: 02/28/2024
I am working on recalling this account from collections. Could you please provide me with your date of birth.
Initial Complaint
Date:02/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never done any business with this company! They are a scam they have been trying to put a bill for $1705 on my credit report for over 2 years. I have never received any bill for this company EVER! No written or verbal communication whatsoever. It just one day showed up on my credit report. I did dispute it almost 2 years ago and it was removed for all this time. In December 2023 they put it back on my credit and the situation is now the same. I havent paid anything because this is not my bill. The only information I found for this scam company is online because I NEVER received a bill of any sort.
Business Response
Date: 02/21/2024
We are unable to locate this patient in our system, could they please provide us with their date of birth and the name of the collection agency.
Customer Answer
Date: 02/21/2024
05/15/00 & it is now under "*************************". I may have to change the address as that was the original creditor information. *************************, ******************************** Pitssburgh,** *****
Business Response
Date: 02/28/2024
This patients account is older, I am waiting to hear back from the company that has access to our older billing and medical records.
Customer Answer
Date: 02/29/2024

Complaint: 21308368

I am rejecting this response because: I don't have any account with this company whatsoever. I have never done business with you all! You need to provide clear details of the "services" you provided me if you're going to say I have an account with you all.

Sincerely,

*****************************
Business Response
Date: 03/03/2024
I am sorry for the frustration this has caused you. We have removed your account from collections, please allow 30 - 45 days for the removal to be reflected on your credit score.
Customer Answer
Date: 03/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:02/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/21-12/22/2024 Much like others who have complained, I received a bill from a doctor that says they saw me while in the ** for flu and pneumonia. I received a large bill from the hospital, but months later, I receive a bill from Sound Physicians for over $600 saying that my claim was denied. When i called the phone number on the bill, i could get no straight answers. I requested a copy of the breakout of services and again, incredibly vague. Additionally, I was not having cardiac problems, I have no idea who ************* is and why they are charging me. Again could get no answer and consider it extremely unethical to send me a bill ontop of what the Hospital is charging me. I got tired of trying to get answers,so I submitted to Health Advocate to investigate. Based on what i am seeing from Sound Physicians, they have an Incredibly unethical way of doing business. It's gross, especially in the economy that we're living in to have these people send bills like this to people who have been sick and hospitalized. They need to be investigated.Furthermore, i don't think they even put a claim in, as there's no EOB on record that says they did. Yet, Sound Phyicians is saying it was denied and for me to go figure it out. That's laughable.
Business Response
Date: 02/21/2024
I am sorry for the frustration this error has caused you. We contacted your insurance, and we are working with them to ensure the claims are paid correctly.
Customer Answer
Date: 02/21/2024

Complaint: 21298460

I am rejecting this response because theres a vague raspy asmuch like the bill they have sent, Id like to understand more about the actions the are taking . How can I have confidence this is being resolved by accepting this response and letting them off the hook. Id like a clear more direct answer .

Sincerely,

*******************************
Business Response
Date: 02/28/2024
The original claim for the service on 12/21/23 was denied for credentialing, the account was misdirected to be released to the patient instead of held while the credentialing was completed. The account has now been placed in the correct work file while we work with the insurance to get the claim paid. The original claim for the service on 12/22/23, was paid by the insurance and left a co-insurance balance per the response from the insurance.
Initial Complaint
Date:02/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen at Swedish American on 4/18/2021 and did not receive any communication until December, 2023. I reached out as you can see from the email exchange that I have attached. I let them know that I have ******** and did not owe any part of the bill and sent copies of the insurance claim. I was told that the account would be put on hold and instead was sent to collections. I have emailed and sent in all the information necessary and it is not my responsibility that they did not file the claim or notify me in a timely manner.
Business Response
Date: 02/19/2024
We apologize for the inconvenience this error has caused you. We have contacted your insurance and verified that they denied the claims in error. Your account has been recalled from collections and we are working with your insurance to ensure the claims are paid.
Initial Complaint
Date:02/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We've been consistently getting bills from Sound Physicians stating that we owe them $2,302.00 for medical services. My wife was hospitalized back in August 2022 at ************. We exceeded our out-of-pocket *** and our insurance at the time (Cigna) covered all expenses after. We contacted Cedars Sinai and they assured us that all bills for the hospitalization are paid and we do not owe anything. We contacted ***** who stated that the codes on the bill were incorrect to be processed, but also said that we should not pay for it out of our own pocket. We then contacted Sound Physicians two months ago to explain the coding issue, who confirmed the coding would be refiled with *****. After receiving another bill today, we called both Cigna and Sound Physicians again and the discovered the codes were never refiled. We were provided a name and number for a "Senior Case Manager" named ***************** at Sound Physicians, but the number goes straight to voicemail. After calling back to Sound Physicians, we spoke to another representative that said ***************** does not work for the company. Furthermore, the representative said the coding issue case file was opened today and not two months ago as stated. We were told we would have to call back again in **** business days to check progress, which is what was told to us 2 months ago on the original call. This unprofessional and highly suspicious business practice can only be characterized as predatorial and unethical. These terrible business practices target those who are not in the best of health and do not have the energy to constantly fight against the barrage of false collections notices and threats of legal action. Sound Physicians made no effort to correct their mistake and continue to request payment from the wrong party.
Business Response
Date: 02/19/2024
We apologize for the inconvenience and frustration this has caused you. We have closed this account with the collection agency, reached out to your insurance, and they have advised us to send an appeal which is still pending at this time.

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Sound Physicians is NOT a BBB Accredited Business.