Reviews
This profile includes reviews for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromIf H
Date: 12/08/2022
1 starIf H
Date: 12/08/2022
BECU act as an abettor. This business allow the hoarder money spouses to hide money from their spouses and let hoarder spouses to emptied the joint account and transfer all the funds into individual private account without the knowledge of their spouses or any consent of the spouses. This business is in **************** which is 50/50 spouses state. This business is involved in the violation the state's laws. They should get highly penalized of their mischievous action against the victims spouse. I want to give 0, but there is no 0 star.
B E C U
Date: 12/14/2022
If *******, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We would appreciate it if you could give us the opportunity to speak with you. Please email BECU at ******************************* and provide your full name and phone number. Thank you.Review fromDarla D
Date: 12/03/2022
1 starDarla D
Date: 12/03/2022
Run! BECU stole money out of my account at the amount of $5,000 and refuses to respond to legal letters, phone calls, or email. If you have an auto loan, they are illicitly changing your amount owed. They have refused to respond to BBB attempts too, if that is important to you. This has escalated into a lawsuit. They are attacking all account holders.B E C U
Date: 12/14/2022
Hi, *****, we are sorry to hear that you had a negative experience with our organization. We are thankful that you brought it to our attention. We would appreciate it if you could give us the opportunity to speak with you. Please email us at ******************************* and provide your full name and phone number. Thank you.Review fromREETU G.
Date: 11/10/2022
1 starREETU G.
Date: 11/10/2022
BECU - you get ZERO stars from us.The worst institution to deal with! ever! And now it's time for police and lawyers. Police report is already filed, attorney meeting on calendar. BECU is a disgrace to the community - claiming themselves as "member owned" and the shittiest organization who doesn't care about their member at all.BECU - You can't stop me till I bring you to justice.We have been with BECU for 23 years as a member and 6 years as a small business. And now they just screwed us over $750.They launched a new website earlier this year that has been nothing but nightmare - full of bugs and issues. We use their ******************* that is so glitchy that their IT team/ vendor should be ashamed of as a product they have as financial institution. Fes months ago, ******************* did not send a payment to a vendor for 3 months when they were supposed to, And today they sent one payment twice - TWICE!!!A $750 payment sent twice to a contractor from our business account.On top of that, their customer support people literally started yelling at me when i asked them to refund us that money, paid out by issue in their ******************* system.Over the full year, their customer service has been s***** Their CEO is always hiding behind a title - never ever accessible - phone, email, social media - nowhere. I have spent HOURS on phone on hold for their customer support for their buggy software. BECU - you are dealing with people's hard-earned money. Do you realize that? I'll see you in court!B E C U
Date: 11/14/2022
Hi *****, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. We would appreciate it if you could give us the oppotunity to speak with you. Please contact us at your earliest convenience by email us at ******************************** Please email BECU at ******************************* and provide your full name and phone number, and a member of our leadership team will follow up with you.. Thank you.Review fromLandon M
Date: 11/08/2022
1 starLandon M
Date: 11/08/2022
10+ years as a member. Father lived and died a boeing employee. Have never need becu to do anything other than hold my money, issue me debit cards when they expire, and as of the last few years increase my spending limit by 500$ to live a normal life. multiple requests to increase my limit have been denied despite imposing the importance of this needed change upon them. was looking forward to using their first time home buyers program in the next few years. instead I think ill stuff my mattress with cash so I can pay my rent without needing technology or time that I personally do not have. the 'credit union that works for you' certainly is not working for me. if you want a bank or credit union that may actually suit your personal needs, look elsewhere.B E C U
Date: 11/08/2022
Hi, ******. We would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We would appreciate it if you could give us the opportunity to speak with you. Please email BECU at ******************************* and provide your full name and phone number. Thank you.Review fromRichard R
Date: 10/17/2022
1 starRichard R
Date: 10/17/2022
Every few weeks **** Card declined and after a long wait for a representative and then a longer wait (often 20 - 30 minutes ) to verify recent transactions with fraud I am able to use account again. I pay in full monthly, transactions that I verify are not unusual, and there is never a reason given by the fraud unit other than the perimeters set by BECU and they deny this has happened before. BECU said they have no way to explain or control their contractor.B E C U
Date: 10/18/2022
Hello *******. Thank you for your review. We're sorry this is the impression we left you with and wed like the opportunity to chat with you further. If youd like to be contacted, please email us at ******************************** Please provide your full name and phone number. Then a member of our leadership team can reach out to you.Review fromGina G
Date: 09/19/2022
1 starDeactivated card for what they thought was suspicious activity. Could not access account or funds had no open appointments to get a new card. Made me a disabled person have to sit in pain for hours. No accommodations made for the disabled.Review fromMitch S
Date: 08/19/2022
1 starUnable to contact anyone to help with a situation regarding my mortgage. Have sent multiple emails and made multiple calls and have been basically ran in circles and have no answers. Feels like the insurance company when they are trying to make you quit Guess its time for a lawyerReview fromJason F
Date: 07/29/2022
1 starVeteran and sick of them holding my direct deposit to a date they want, your money is not safe neither available at all times, going back to USAA as this is one of my worst experience with a low quality bankReview fromCharr D
Date: 07/24/2022
1 starAfter 30 years and a good customer they are lying on my ********************** report. $ lying about being late by $1.00. Not true I just payed 32$ to pay off a $7.99 credit card payment and they still gave me a bad **** the NEXT day!!!!!! What they want is $75 that they were attempting to collect when I was NOT using the bank. I had to change banks due to no ATM near me. It was overdraft fees. Not mine. The part that that want they will not **** me If its legal send me a ****. Sad I used to think it was a good bankReview fromRahab W
Date: 07/15/2022
3 starsI have been with BECU for a long time and I was deeply satisfied with their services but of recently I have started seeing irregularities which raises concerns. Not long I paid off the line of Credit and soon after I received an email reading that the payment was past due and they never sent me a statement they received the payment automatically.After I paid off the balance of the **** card as it was reading on the online activities account. Thinking that I paid off the balance I noticed that there was another balance of a different figure showing. I visited the branch and I was told that it will as **** CARD Company tales sometimes to clear it up.Now the amount I had laid off is showing as the last balance and the amount I had noticed that was added which was LEDs is the one showing and it's written next payment is on 8/1/2020. It's surprisingly as I know that I paid off the **** card. How many times will I visit the Branch for this. I wanted to close the Card when I was at the branch as it raised concerns like the line of Credit and I was asked to give it time.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.