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Business Profile

Ecommerce

Comstylish

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 15, 2024 I placed an order for 5 items (womans shirts) 3 were for myself and 2 were to be given as gifts. Total cost $109.62. I received the items on Dec 10, 2024. Even though I ordered a size larger than I normally wear, the 3 shirts for myself were too small. The quality of the other 2 shirts was extremely poor. They certainly didnt look like the advertised pictures. I could not give them as gifts. I immediately contacted the company via their email address ************************************ asking for return instructions and explaining why I wanted to return the shirts. I received no reply so I re-sent my original message on the 12th of Dec. on the 19th of Dec I received a reply offering me a 20% discount coupon if I would keep the items. Also explaining that I would be responsible if the return shipping costs. I responded that I would gladly pay the shipping costs and once again asked for a return name and address On the 20th I received a response offering me a 30% coupon if I kept the items. I refused and asked for return instructions. On Dec 26 I still had not received any info from them. Their website says there is a 30 day window for returns. I wrote that I would not be bound by that policy since they were causing the delay. They responded still no update from the financial manager . On Dec 31 I again asked for return instructions. No response to date.

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The products advertised were nothing like what I received. Wrong fabric, wrong design. Attaching photos of what was advertised and ordered and what I actually received. Complete fraud.

  • Initial Complaint

    Date:12/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 4 I ordered a sweater from Comstylish. When I received it ***** nothing like advertised. Even the name of the products says it is a floral glitter embroidered knitted sweater. The products I got is none of those things. This is complete.falae advertising. I am looking for a full refund of any money spent to this company. But the real issue is they should not be allowed to do this. They even have reviews about the product saying how beautiful of a sweater it is. It is a complete scam.

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order March 31 2024 I have been asking them to send my return label so I can get my refund.I have been email Comstylish several times and they are not responding in a positive way.I am over 55 years ********* amount of my refund is ***** USD.

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/14/2024, I ordered several items from Comstylish. I received some of the items in a partial shipment, However, I never received two remaining items (black cat T-shirt and vintage floral T-shirt), despite my emails on 5/19/2024 and 7/3/2024 requesting either a refund or the 2 items. The total paid for the two items was $35.98.

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From the moment I received the damages clothing I responded to the company. They have continued to put me off with "coupons" and "waiting for financial manager response. I even told them I was keeping two of the items. I am tired of this bag of damages merchandise sitting on my counter for 2 months!!Please help me.

  • Initial Complaint

    Date:12/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to return a sweater to Comstylish that I ordered online. It is not the product I ordered and it does not look like the product I ordered. It is impossible to find out where the product can be returned. The phone number on the website is never answered and the address is apparently a gas station. The shipping company claims that it does not have an address. I contacted my credit card to stop payment, but Constylish challenged it.

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items for Christmas my order number it is VG00199275 total ****** I am asking for refund and return which is in there policy within ************************************************************************************************************************************************* jewels. This is false advertising and fraud. They are not allowing me to return or get the refund I asked. I have pictures

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 13, 2024 I ordered two items from this company. I received two products that were different than what was advertised on their website. It was very obvious they displayed photographs on their website and reproduced the product very cheaply. I contacted the company by email and requested a refund. I attached my photographs of the products I received and a copy of their return policy. They explained it was too expensive to return to *****, so they asked me to accept a 20% off coupon. Weve been back-and-forth they are stalling me at this point. The total cost was $72.97

  • Initial Complaint

    Date:11/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two orders with a company listed as Comstylish [**************************] on October 18, 2024. [The business address is listed as ***********************************************************************************************************.] Two sweaters on Order # VG00192843 ($77.97) and two more sweaters on order # VG00192841 ($83.98) I used ****** and the payments went to "Life Be Wonderful" as the business. The items are NOT AT ALL what was pictured. I was promised Vintage Icelandic knit seaters and instead I received cheap sweatshirts! The website said returns could be made within ******************************************************* by phone. I see from other complaints on this site that others were also having problem sight them. Can you help?It was false advertising - Since the items sent were not knit but cheap sweatshirt material, I do not even want to pay to ship them back. I would like a FULL refund.

    Customer Answer

    Date: 11/22/2024

    Compstylish offered me a partial refund after I complained through ******. I decided to take it because I did not know they were a *************** and it would have been prohibitive to send the package back to *****. Idid not understand how they could say they are a WA state company and cheat people like that!

    What they advertised was not what they sent and I would like to see them stopped from cheating anyone else.

    Thank you for all you do -

    ***** ********

Comstylish is NOT a BBB Accredited Business.

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