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Business Profile

Ecommerce

Comstylish

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online 2 "sweaters" that were to have embroidered design. What came was 2 sweatshirts with the detail printed. Not at all what was ordered. When I tried to return they are saying that it has to go to ***** and they may not receive the package. Would I accept 20 percent off future purchase?Product Detail Comstylish Vintage Floral Embroidered Lace Hem Linen Blend Maxi Dress Style: White/M Price$33.99 Qty: 1$33.99 Comstylish Fuzzy Dog Fringe Embroidered Cable Knit Sweater Style: Creamy white/M Price$25.99 Qty: 1$25.99 Comstylish Fuzzy Golden Doodle Dog Felt Cozy Knit Sweater Style: Beige/M Price$31.99 Qty: 1$31.99 **************************************************************************************************************************************************************************************************************************************************************

  • Initial Complaint

    Date:11/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The merchandise received was cheaply made, cheap fabric, and was misrepresented in the on line ads. I asked them 3 times to provide return instructions. They refuse to provide that information and have stopped responding to my emails.

  • Initial Complaint

    Date:10/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some clothing from Comstylish on October 15, 2024 for $172.32. I just received the package today, 10.30.24 and Uniuni delivered it. Nothing about this order is correct. 1 item was missing. All of the pieces are the wrong, inferior fabric. They did not represent their clothing on their website anything like what they sent me. It is awful. I want to send it back and now I am seeing that might be wishful thinking from the looks of these other complaints. I would like a full refund and would like to send these items back.

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The purchase was on 10/4/24. I ordered a knitted sweater for $54.98. What they sent me was a sweatshirt in a strange material but certainly NOT a knitted sweater. When I contacted them and even sent them a picture showing the difference they first suggested I had to send it back to ***** and pay the costs or I could keep it and they would give me a discount coupon. I am NOT buying anything else from this company so if I have to pay to send it back, I want my money credited back to my card. At least most of it. I have uploaded a picture of what I ordered (on computer in background) and what I got (foreground)

  • Initial Complaint

    Date:10/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested return and refund assistance because the items I purchased didnt fit me. They responded offering a30% off coupon to reorder. I told them I wanted a refund. They havent responded.

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31, 2024, I ordered the "colorful spring cats pattern cozy hooded cardigan" in green. You can see from the attached photo (Comstylish Sweater) that the sweater appears to be made of thick, woven material with the cats looking almost 3-D. What I received, as you will see in the other photo (What I received), is of extremely thin, sweatshirt material, smells horribly of toxic chemicals, and looks cheap and very poorly made. (Notice especially the cuffs on the sleeves in the two photos.) I have corresponded extensively with Comstylish expressing my great dissatisfaction with the product they sent me and requesting a full refund. They claim that the best they can do is to offer me a 30% discount on my next order from them. Needless to say, I will never again place an order with this company. In addition, I will never wear the piece of clothing they sent me. I believe I am entitled to a full refund for the cost of the product as well as the cost of shipping. I would be very grateful for your help with this.

  • Initial Complaint

    Date:10/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 sweater-type tops from comstylish on 9/11/24. I didn't receive the package until around 10/3/24. I paid $71.39 for 3 items. I only received 2 items total and neither of the items that I did receive, fit me. They were both too small. Comstylish confirmed an order for 3 Large tops. These tops were received as a large, but the large is way too small for me. I had no idea that this company was located in *****, or I would not have ordered from them to begin with because of issues like this. I contacted the company and they are unwilling to pay return postage and to refund my money. Instead they offered a coupon and asked me to buy something else. They are refusing to pay return postage as well. I simply want my money refunded and for them to provide return postage so that I can send the items back. As I said before, I didn't even receive one of the items that I ordered. The material that the items are made out of is thin, cheap-looking, and are too small. Additionally, I never received one of the items, but they told me that the packing order said that there were 3 items in the bag. The bag arrived unopened with just 2 items.

  • Initial Complaint

    Date:10/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    POOR QUALITY AND CUSTOMER SUPPORT DOES NOT ALLOW FOR A RETURN. I ordered multiple items from this site. When they arrived, I immediately saw the items were of poor quality, scratchy, and uncomfortable to wear. I asked how I can return them. They responded that they sent my request to the relevant department and can I reach out again in 5-7 days. Strange answer, but I did. When I followed up again, I was told it was expensive to send the items back, and would I take a 20% off coupon instead? I said no. This back and forth went on 3 more times where they offered me a 25% then a 30% then said if that wasn't satisfactory they would see if they could get me a 35% off coupon. Each time I responded that I won't be ordering from this company again, so a coupon off of a future purchase is worthless to me. I wanted to return the items and get whatever money I could back. After the last response from them, I told them that if the could not allow me to return my items, I would share a review that spoke to what happened. So, here it is. I ordered multiple items, and all of them had this poor quality material. I understand the items are not too expensive, but not allowing me to return the items if not OK. The items met all of their requirements. This company is fraudulent in its advertising and illegal in not allowing for a return. It appears this is the norm for the company. However, it appears to be fraudulent and illegal. Why is this company allowed to continue to sell items? I just want my money back.

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order through a company called Comstylish online on August 23, 2024.This was my first time ordering from this company and it was paid through ******. I have tried to contact them multiple times via email because there is no number provided. It said that it would take 7-10 business days. I finally received my order on 2 separate days, September 17th & 23rd, 2024. I tried to use the tracking number multiple times but most times it didnt work. I have emailed them multiple times and nothing. The items ordered were ABSOLUTELY NOT WHAT WAS DISPLAYED AND DELIVERED! I requested shipping labels to return the ridiculous items and a full refund but they wont even respond. I have all the information and correspondence which I will send with this complaint. Thank you very much, ******* *****. I have tried to upload pics to support complaint but it will not allow me to. I can certainly email them. Please advise.

    Customer Answer

    Date: 10/23/2024

    Thank you very much for your quick response with assisting me with this issue.  My sincere apologies for not responding sooner but time has not been my friend.  I have been extremely busy with work and kids so for that, I do apologize.  I have attached every correspondence with this company who has absolutely horrific to deal with.  I will also upload the pictures of the items I thought I was purchasing and what I actually received.   I am usually very ***** with purchasing online for these reasons but when I was on their website, I went through everything (reviews, product descriptions, etc.).  I guess this company is that good with fraudulent representation and I hope they aren't able to do this to anyone else.  They did not respond to me until after I filed this complaint and I am not dealing with them anymore.  Please see what I have attached and again I will upload what I have regarding the items I thought I ordered and what I actually received. I sent quite a bit but you will understand why when you view everything.  I really appreciate all your time and patience.  Thank you, ******* *****.

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed in error on the ****************************** at 11:57AM PT on 9/4/24. The policy on their website (*********************************************************************************) reads as follows under "Order Cancellation": "Your order will be fully refunded if it is canceled within 24 hours of purchase. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped. Please get in touch with our customer service team if you decide to cancel the order. E-mail: ************************************************************"At 12:05PM PT on that same day 9/4/24 I emailed *********************************** Despite back and forth communications the order began processing for shipment on 9/9/24. After several follow up emails regarding the uncancelled order, the following message was received on 9/17/24:"Dear customer,Hello. We have received your email. Our company is currently in the holiday period and we are sincerely sorry that we cannot reply to your email in time. We will get back to you in three days. If your request is urgent, please reply to this email and we will give it priority.Have a good day!Melody"I have not received a refund, nor has any shipment arrived at my address from this supplier.Thank you,****** *****

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