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Business Profile

Ecommerce

Comstylish

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered several clothing items. They arrived nothing as described or pictured, they were horrible material, sewn crooked, not wearable. One item was missing altogether. I tried several times to return everything, but they just kept offering me coupons off my next purchase. These clothes were not even good enough to donate.

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought what was pictured as a sweater but turned out to be a sweatshirt type of jacket. Also, the cats on it were originally knitted and textural, where the cats were screen printed on the jacket. I contacted Comstylish and asked for my money back and they said I have to ship it back to ***** in order for that to happen. Shipping it to ***** would cost more than what I bought the so-called sweater for. I am livid and want all of my money back. This is the worst company I've ever done business with.

  • Initial Complaint

    Date:09/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 9/11/24. Tried to cancel order immediately after on the same day 9/11/24. Business has not returned my emails for status updates. I believe this company is a scam.

  • Initial Complaint

    Date:09/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son ordered 3 clothing items on the ************************** website on 9/11/24 for $88.97. I received a confirmation for order VG00182651, however, my credit card show a charge for same amount but through a company called BB-Wisyclothing on 9/11/24. I contacted ********************************** customer service email with no response. I contacted the customer service phone number ************ which gives a rapid busy signal indicating that the phone number is invalid. Comstylish business address is ********************************************************************************************************************* but the phone number has an Ohio area code! ************ is based in ***** - no address or phone number is available for this company

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 dresses online with company **************************. Tracking showed item delivered to me but I never received. I contacted the company several rumes saying so. They emailed back their logistical team researching. After **** emails to them they final emailed photos of where they delivered my order as proof. Only it was not a photo of my single residence home, it was a multiunit building. Definitely not my house. I told them, and all they had to do was ****** my ************** could see wrong location. They kept saying they had not heard back from their team but suggested I contact the carrier. It has been over a ********* still dont have a refund from them or the items resent.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Tuesday June 25, 2024 with the company-Comstylish at www.comstylish.com/ The order was for 3 items. I only received two items (one dress and a bracelet) of the three items around July 23, 2024, when I contacted Comstylish to do a return on the items and receive a refund for $73.97.I was dissatisfied with the items as the dress was not the correct size, in addition to other reasons. I followed the return policy instructions- contacted Comstylish, provided request for the return and asked for return label, and provided a reason for the return.However, Comstylish refused to provide me with a return label nor has refunded me the $73.97. I have been in consistent communication with Comstylish but they have not resolved the issue and refunded me the amount nor provided me return shipping label. They said the items came from ***** and offered to provide a coupon, which the offer was declined. I had been clear in letting them know I did not want to purchase anything from Comstylish. At that point, Comstylish should have immediately refunded the amount of $73.97 and provided shipping label for items to be returned or if they did not want the items back, I offered to donate the two items received to a local charity of their choice.If Comstylish provided good customer service then they would have refunded me the $73.97 immediately, especially if Comstylish knew they did not want the items back, as they had already been informed the customer did not want the items. Upon learning the customer dissatisfaction, ********************** could have and should have resolved the issue immediately by returning the amount to the original payment method as requested.So much of my time and energy has been spent to return an order placed that was only partially received and not of the size, etc wanted. This experience with Comstylish has been very unnecessarily stressful.The $73.97 needs to be immediately refunded.

  • Initial Complaint

    Date:08/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30, 2024, I ordered 3 items - total of $81.97. Shipping was free.On July 31, they said it had been shipped. It arrived here on August 17.The quality of the items is very inferior - I should have checked the legitimacy of the website before ordering, obviously. Two of the items are much larger than the advertised "small".Have requested a refund - no reply received yet.

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 shirts, only got one and demanded a refund. Not only did they not address the fact that they didn't send BOTH items, they demanded I return the one I got and PAY for the shipping back to *****!!!! DON'T WASTE YOUR MONEY, this is a **************** I am currently fighting with my bank to get my money back. They took 2 WEEKS to even send me an email asking me to ship the HORRIBLE QUALITY item I did receive back to *****. The material and quality of the item is also TERRIBLE!!!!!! DO NOT BUY!!!!!!!!!! STAY AWAY!!!!!!!!!

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/8/24 I entered po# VG00143570 for 2 dresses. I received only one dress which was too large & I requested a return. At that point I was advised they do not have a return center in the **. Returning it to ***** was too expensive. Also, when I questioned them about the 2nd dress, they said they shipped it along with the 1st one. I explained that the weight of .13 oz was what the 1 dress weighed. I have tried to communicate the problem with them to no avail.

  • Initial Complaint

    Date:08/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/25/24 I placed an order on the Comstylish.com webstite totaling $190.83. The order # is VG00166290; website sais an order confirmation via email would be sent. I never received order confirmation. The Comstylish website has NO phone number to contact customer service. A customer support email address was listed. I emailed customer support asking for confirmation of my order. I did not receive a response. Still no response so I googled customer reviews and saw horrible reviews about the quality of the merchandise, lack of customer support and a failure by ********************** to provide information on how to return merchandise, despite their website saying to make returns through the customer support email. On 8/2/24 I emailed Comsythlish customer support to cancel the order and accept 15% cancellation fee. Again, no response to this email seeking to cancel the order. On August 5th, the merchandise arrived. It is horrible quality, not as described on the website, the sizing is not accurate and they sent items I did not actually order and did not send some of the items I actually ordered. That ************************ 5th, I emailed Comstylish customer support, as directed by their website, to process the return and get the shipping return address. Again, NO response form Comstylish.I filed a dispute/complaint with the credit card company ***** Universal Mastercard) I used to make the purchase and that dispute/complaint is pending. All I want to do is RETURN the merchandise. If you can provide me Comstylish's address for mailing returns, I will gladly ship the merchandise back to them.I have copies of all emails I sent to Comstylish's customer support and verification of my dispute/complain to my credit card company if you need me to provide copies.Lastly, I would note that I believed Comstylish to be a reputable company because they advertised in the *************** to which I am a subscriber.

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