Reviews

This profile includes reviews for Banfield Pet Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Banfield Pet Hospital

  18101 SE 6th Way Vancouver, WA 98683-7509

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  Banfield Pet Hospital

  7501 SW Dartmouth St Tigard, OR 97223-8655

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  Banfield Pet Hospital

  14405 NE Fourth Plain Blvd # 124 Vancouver, WA 98682

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  Banfield Pet Hospital

  130 SE 192nd Ave Vancouver, WA 98683-9504

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  Banfield Pet Hospital

  7535 SW Barnes Rd STE 109 Portland, OR 97225-6269

Review Details

• Review fromIvy B

  Date: 11/27/2024

  1 star

  Ivy B

  Date: 11/27/2024

  Banfield is the worst.. you think you are getting the best service until you're dog is dead. I called customer service and told them to terminate my insurance seven months ago because my dog died. They kept taking my money and I kept paying for a pet bill insurance for my dog that had been dead for seven months. Yes, I understand it's a payment plan, however for a person that still morning from the passing of my dead dog.. Banfield should have the decency of informing us that you will get charge $$ again if you don't call for a second termination to cancel for your dead dog's insurance. Why do I need to call for a second time to terminate my dead pets insurance, when I called the first time to terminate the insurance?!? My dog had been dead for more than seven months, he is not coming back to life, so why do I need to call for a second termination?!? Where you hoping for my dog to come back to life?!? The representative on the phone still changed me and didn't even bother to reimburse me. They have no remorse, they just want to take your money. I will never use Banfield or will never let anyone of my family members use Banfield again.

  Banfield Pet Hospital

  Date: 11/29/2024

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please email *************************************************************************** at your convenience so we can try to address your concerns.

• Review fromElizabeth Z

  Date: 11/25/2024

  1 star

  Elizabeth Z

  Date: 11/25/2024

  This business signed my dog up on a wellness plan with no authorization. They allowed someone who was not me and was not authorized on my account with them to sign up for this. It is unclear if the person who brought my dog in even requested to get on the plan, but it doesnt matter because it is against their own policy to allow anyone outside of the person whose name is on the account to sign up for this plan. For context, my family member brought my dog in for an appointment. This family member is not authorized to make medical decisions on my behalf for this dog due to the fact that she terminally ill and on a lot of medication which can affect mental clarity. I approved 2 injections for the dog and nothing else. While there, the team signed my dog up for the wellness plan and allowed this family member to sign on my behalf without speaking to me about it. Again, had they spoken to me about it, they still would not have been following their own policy to allow her to sign. However, they did not speak to me. I would've told them not to sign up the dog on the plan had we spoken.While this family member was there, she had a long wait time. Given her condition, she was struggling to stay for the full duration of time they expected her to wait (several hours for in-room appointment.) My family member did also communicate her physical condition while there.I called a few days later to follow up on a medication situation, and found they had signed him up. I spoke with the manager (******) who stated she would follow up with me later that day. She did not. I called again 5 days later to follow up, she said she was waiting on auth. I called again 12 days after my first call about this, Shaynas not available. I call again later that day, she tells me I am no longer able to bring my pets there (client separation.) That seems dramatic given Ive been nothing but polite, and this is clearly a mistake on their part.They are disorganized and predatory in practice.

  Banfield Pet Hospital

  Date: 11/29/2024

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.

• Review fromDorrina A

  Date: 11/21/2024

  1 star

  Dorrina A

  Date: 11/21/2024

  My cat needed flea meds and a steroid for a rash. They wouldn't help her without lots of blood work and unnecessary interventions, I'm friends with several vet techs who say I just got ROBBED.

  Banfield Pet Hospital

  Date: 12/05/2024

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromMichelle P

  Date: 11/21/2024

  1 star

  Michelle P

  Date: 11/21/2024

  Losing my beloved Yorkie Bear on September 26, 2023, was one of the most heartbreaking experiences of my life. What made it even worse was the unkind, unprofessional, and inhumane treatment I received at this location by the terrible receptionist during such a vulnerable ******* dog was in his final moments, struggling to breathe, and I was desperate to ensure he passed peacefully and in my arms, surrounded by love. I called ahead to explain the situation and made it clear that I wanted to stay by his side during his euthanasia. Despite this, the receptionist greeted me with cold indifference, showing no compassion for the emotional distress I was experiencing.She ignored my explicit request to stay with him, and he was taken to the back against my wishes. I begged to be let in and knocked on the door repeatedly, but I was disregarded. My dog passed away in a sterile, impersonal room surrounded by strangers, enduring the very thing I wanted to protect him fromneedles and the fear of being at the vet. This moment was stolen from me, and I will never forgive the trauma you caused my family and ***** if that werent enough, the receptionist continued to act cold and unkind even after the procedure, asking dismissively if we had paid. Her attitude was not only unprofessional but inhuman, and it demonstrated a complete lack of compassion and understanding for what grieving pet owners go through.This experience has haunted me for over a year. It is unacceptable for someone who lacks empathy to work in a profession where compassion and care are paramount. No one should have to endure the trauma I did, especially during one of the most painful moments of their lives.I hope this serves as a wake-up call to your team to provide the kindness and professionalism grieving pet owners deserve. Your staffs behavior was beyond unacceptable, and it has left a lasting wound in my heart.

  Banfield Pet Hospital

  Date: 12/05/2024

  We are very sorry to read about the loss of your beloved companion and your recent experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromJennifer L

  Date: 11/16/2024

  2 stars

  Jennifer L

  Date: 11/16/2024

  Corporate vet care with little actual care. My cat developed breathing issues. Banfield vet said I needed 1200$ worth of diagnostics. They could have offered an inhaler to start and see if that helped but said they needed the tests first. My cat died. Gasping for air. This place is all about profit not care. Just like human medicine in *** its all about the duckets. Go elsewhere.

  Banfield Pet Hospital

  Date: 11/20/2024

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromChristie M

  Date: 11/12/2024

  1 star

  Christie M

  Date: 11/12/2024

  I would give a 0 if I could for their review. Just got off the phone with a representative. She sounded like she just woke up. I had been on hold for about 35 minutes waiting to talk to a person. Their LONG phone message while youre waiting still seems to think were in the middle of a Covid 19 pandemic. Update your message!Our dog died in August. I talked with Banfield when we brought our dead dog in, and they said it would be canceled immediately. Now the woman says that because of the contract, despite the fact that it is written everywhere you can cancel at any time, you really cant. They continue to charge the monthly fee and overcharge, saying we owed $800 for services through the year that the service paid for, which makes no sense. Each time we came, we paid the entire bill! She said they would extend us the courtesy of canceling the service now, but would offer no refund for the money taken out of our account after the death of our puppy. I said I would still like to talk to her supervisor and she said they wouldnt give the courtesy of closing my account if I did that. I insisted. She put me on hold, and suspiciously she came back and said no manager was available to talk. So I accepted the courtesy of her canceling our membership and had no choice but to get off the phone.Ironically I was already concerned when our dog died because someone months earlier told me that they had a bad experience with Bandield. They continued to charge her almost a year after the death of her dog. Sure enough, we got stuck with the same issue. Where is the management of this company.? I know I will get anotheras a practice of pet owners and pet lovers, our top priority, blah, blah, blah. Unfortunately this company preys on and benefits from people grieving the loss of a beloved pet. They should be ashamed but as we all know, what comes around goes around

  Banfield Pet Hospital

  Date: 11/14/2024

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromEstela

  Date: 11/11/2024

  1 star

  Estela

  Date: 11/11/2024

  My cat died on Nov 9th 2024. I was enrolled in the Wellness Plan-nobody explained to me the terms of the contract, when I tried to cancel the plan, they told me I still had to keep on paying till the end of the contract, ie. june 2025. They were citing that I had signed the contract and that it could not be cancelled by any means. To the sadness of losing my cat, I now will have a monthly reminder that she is not with me anymore every time I check my credit card. Banfield is an unfair business practice, fraudulent.Banfield should be more transparent regarding his deceiving policies and not violate consumer laws. Had they told me verbally their terms before signing the agreement, I would have probably not signed any papers.Their practice misrepresents **************** not tell me to contact Banfield by mail or phone call. I have already done that and have not received any help or sympathy at all.

  Banfield Pet Hospital

  Date: 11/14/2024

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

  Estela

  Date: 11/27/2024

  As I have said, I contacted Banfield and explained my situation, so why are you telling me to contact Banfield again? My experience is well explained in my complaint. Read it and answer accordingly. We need transparency regarding your Wellness plans AND an exception to stop the monthly payments if your pet dies, like in my case. Total lack of consideration, empathy. That needs to change. Do not tell me to contact you again. Change your abusive policy.

  Estela

  Date: 01/01/2025

  As I have said, I contacted Banfield and explained my situation, so why are you telling me to contact Banfield again? My experience is well explained in my complaint. Read it and answer accordingly. We need transparency regarding your Wellness plans AND an exception to stop the monthly payments if your pet dies, like in my case. Total lack of consideration, empathy. That needs to change. Do not tell me to contact you again. Change your abusive policy.Your Comment:

• Review fromAndrea C

  Date: 11/07/2024

  1 star

  Andrea C

  Date: 11/07/2024

  I paid for the plan for my dog. She was only given 3 shots and she was suppose to get 2 more. I have not heard anything from the hospital since I signed up for the plan. Every time I have an issue with my dog, I bring her in an instead of examining her first they just want to charge me all these outrageous prices. I took her to another vet who examined her an then told me what steps would need to be after. Im not sure of what Im paying for but the customer service at the location on ***** ***** I brought my dog in at 8am an since I dont want to get there medical treatment they have yet to schedule her for an appointment for her shots. It is now 9:30. I am completely disgusted with the service an would like my money back for this plan.

  Banfield Pet Hospital

  Date: 11/11/2024

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

• Review fromAD

  Date: 11/04/2024

  1 star

  AD

  Date: 11/04/2024

  I really loved the Optimum wellness plan offering. I had both of my pets on it. When one died, an agent mistakenly took off my living dog from the account and charged me $502 for an outstanding balance. I thought it was my deceased dog's balance, but it was the living dog. When I went to correct the mistake, they offered $253 refund, a waiver for enrollment, and a $250 credit. When I was transferred to the next person in the chain, they didn't see any notation of a credit and transferred me to someone else. I was transferred between at least a dozen agents within a day. I was trying to work through what I believe was an honest clerical error and each agent started off friendly, but then began to talk over me and was not listening to my issues. And... to be transparent, it is my understanding that if you cancel early, you pay the difference between services rendered or the outstanding balance of the plan. I paid two months of the plan ($130) and had a teeth cleaning ($634.25); so I ended up paying ~$503. Again, this would be fine, except it was the wrong dog. When trying to resolve, they are only offering $253 refund and somehow dropped the $250 credit and added "one month free" between the numerous transfers. I don't want anything free or discounted. I need a few things to make this right:Make sure my records are corrected.Reenroll the dog mistakenly removed from the *********** the $502 that was incorrectly charged to my account to another ********************** plan.I do not need a discount or anything "free".I am struggling with grief over my lost dog, so I am admittedly a bit slow. However, any time I asked to review the information, I was advised "this is what they are offering". I have a call set up to discuss with an OWP manager, but this seems like a lot of pain for me and all of the customer service **** if someone would have just taken the time to listen and treat me with dignity and respect, especially when I'm really just trying to make things right.

  Banfield Pet Hospital

  Date: 11/11/2024

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

  AD

  Date: 11/15/2024

  I've emailed the care team and am awaiting response. I will advise on the outcome.

• Review fromElexis W

  Date: 10/31/2024

  1 star

  Elexis W

  Date: 10/31/2024

  Moved from ***** (*******) location to here. Hate to even waste my time but let's start off a year prior when my pet had a dental surgery. Was told to arrive at 0700. At 0700 there's a line at the door because apparently no one informed us that "0700 means whenever ******** employees arrive." No apology just an oh well, you're late for work, pick him up before ********** is Halloween, "YESEE" is at the front. No greeting no hello, just "what's your pets name." Very meh. Very disengaged. Very "I'm here for a check." The nurse in the back was the same. It almost seemed like they were upset that they were working Halloween. The doctor seemed OK. Overall, my service was subpar today. I'm considering leaving Banfield altogether and look at other options. Upon checkout, I inquired about the price of monthly Trifexis since I did notice an increase in price. I was told well you paid the same amount in June. She didn't care to inquire about my question; she missed that I didn't matter what I paid I'm asking about what the monthly price is. I'm just underwhelmed altogether with this place. Seems like a Banfield customer service issue across all locations. Asked for manager. **** comes to the front. Doesnt introduce herself either. Immediately says, WE HAVE A NEW COMPUTER SYSTEM AND THE STAFF IS OVERWHELMED. Im like wow. Hello. Mam. Youve missed the point. Im letting you know your staff has been very dry and disengaged today. They dont care. Im over it.

  Banfield Pet Hospital

  Date: 11/11/2024

  We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience.Please reach out to our Banfield Cares Team at ************ or email ******************************************************************************** at your convenience so we can try to address your concerns.

  Elexis W

  Date: 11/12/2024

  An email was sent to that email on the day of the concern ********