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Business Profile

Online Gaming

Valve Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 630 total complaints in the last 3 years.
  • 195 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No wat to contact them saying no phone support and when using email it says i don't have a valid email. something if broken on their site. i have at least $1000 into games and trying to update a phone number and password as i cant get into my account.

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a double-click issue with my mouse so when I was checking the Steam Points Shop I miss clicked on some random item and accidentally clicked on the "Purchase" button. So the main problem is why there is no confirmation message before completing a purchase on the steam points shop. > Date: 29 Nov 2022 @ 9:45 pm > The amount of money is **** Steam Points which is equal to 20$> I got in contact with Steam support and they told me that they cannot help me > My steam account: *****************************************************> Purchase ID from ********************** Points Shop history: ********** > Steam Support Ticket ID: *****************

  • Initial Complaint

    Date:11/29/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 24th of November 2022 I purchased a Valve Steamdeck 512gb unit for $697.68. In error, I had it shipped to my previous address. It had left their warehouse at 1:30pm in the 25th of November. At 4:30pm, I realized my error and contacted the shipping company, ***** and informed them of the error. I was told that updates to the delivery address were to be done by the shipper, Valve Corporation. At 4:39pm I submitted a ticket using the company's Steam software service, the default method for contacting customer support, and informed them of the error and provided my correct address.There were 10 different correspondences between myself and customer support agents where I inquired about the status of the address update. During this time I had continued to contact ***** to do what I could from my end. They also verified that they had not received the address update request from Steam and informed me that I would be unable to make changes to the delivery information despite being the recipient.The package was delivered to the wrong address on the 28th of November 2022. Further correspondence with Valve Corporation led to their customer service revealing their warehouse staff do not work over the weekends so there were no staff to contact ***** to make the correction.

  • Initial Complaint

    Date:11/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my account suspended for no reason and I spent A lot of money and hey refuse to talk to me or email me back I hope this will help me. If not, I will seek legal opportunities to get my money back from Every game I purchased. I really dont wanna do that. Please contact me

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steam account was hacked and email and phone numbers were changed. Steam has no phone support and will not respond to emails. I have spent hundreds of dollars over the years on Steam games and cant get Steam representative to respond to emails to rectify the issue. There is not even a number to call for help!

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Valve Corporation, through their online distribution platform, "Steam", has been selling a piece of software titled "Call of Duty, Modern Warfare II". Though my computer more than exceeds the minimum requirements to run the software, it is causing system-wide errors on my PC, making the game unplayable. I have held off on requesting a refund because it is common practice for new games to have a grace ****** after launch before the "official" start of the game, which Call of Duty calls "Seasons", in which time bug fixes are introduced. These technical problems have not been resolved, but the company has had time to implement a cash shop, which is malfeasance on their part. Point blank, the software does not function according to normal, standard expectations. It refuses to run on hardware that, by the company's own metrics, it should be able to run on. Steam is refusing my request for a refund as I've "played" over the 2 hour **** (which is preposterously short, especially when you take into consideration the sheer length of time it takes to trouble shoot and fix technical problems with many pieces of software). I receive only form responses. This is unacceptable. They have allowed a product that is demonstrably unfit for purpose to be sold through their store front and I want my money back. I am not asking for freebies here. I want only to not suffer what amounts to a bait and switch! It is a reasonable expectation that software actually functions, and it is the sales platform's responsibility to stand beside the products it offers.

  • Initial Complaint

    Date:11/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased EA Fifa 23 game for PC, through Steam (Valve) on a preorder. The game was buggy and barely ran the first few days without crashing. I had hoped an update in the next few days May fix the problem. An update did arrive and rendered the game completely unable to load. I attempted many work around found online and even went through Steam and EA websites to attempt to resolve the issue. It is a known issue with the game and thousands cannot play. There is no timeline for a fix. I paid 80$+ for this game I cannot play. I asked for a refund through EA, they said they cant as I purchased through Steam. When I attempt a refund through steam, they say its outside the window for a refund even if the game is unplayable. My next step is a lawsuit, so Steam, better refund soon. My Steam account is ********* should be the same email as my filing.

  • Initial Complaint

    Date:11/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a game for my son's birthday for ***** and after 4 hours working on the game trying to get the game to work, we realize the game picture was in poor quality along with other problems, which wasn't his gaming computer. I notice the returned policy which attack is not applied to the customers steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred.I would like a refund because we were never able to enjoy the game purchased.

  • Initial Complaint

    Date:11/25/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a steam account for 19 years, I recently attempted to login and found that my account was still linked to my old phone number and I was unable to login, I contacted support and they had me verify multiple addresses and payment information which they admitted were correct but they insist that I need to provide them with information from nearly 20 years ago which I no longer have. I have verified that I am the purchaser and even given them the exact credit card information which they said matched as well as the PayPal transaction ID and my address that was on file which also was confirmed to match. Now they refuse to return access to my account so I am unable to use the multiple hundreds of dollars worth of games that I purchased legally. The support is illiterate and does not seem to even read my reply before telling me that I won't be allowed to use my account.

    Customer Answer

    Date: 11/30/2022

    Hello my name is ******************* and I am writing to inform you that my issue has been resolved, I appreciate your time and effort with assisting me in this manner and I hope you all have a wonderful day

  • Initial Complaint

    Date:11/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't had access to my account in about seven years because my kid broke my gaming laptop. I'm about to receive a new gaming PC and I'm trying to access my account and I can't. I spent hundreds of dollars with this company during that time and all I want is access to what I spent my hard earned money on. They are having me jump through hoops to try to gain access to my account. I have had accounts that I forgot passwords for in the past and I haven't had this much issues gaining access to my account. All of this because I forgot my password.

Valve Corporation is NOT a BBB Accredited Business.

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