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Business Profile

Online Gaming

Valve Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 630 total complaints in the last 3 years.
  • 195 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I hope this message finds you well. I am writing to request your assistance regarding an ongoing issue I have encountered with my Steam account. Despite providing Steam support with ample documentation to verify my identity and ownership of the account, I have yet to be granted access to ***** resolve this matter, I have provided Steam with the following information:The addresses where I resided while I had access to the account.The address of the credit card used for purchasing games on the account.A clear picture of my photo ID, food stamps card, and debit card all of which display the same name as both the account holder and the cardholder responsible for the purchases.Detailed information about the type of card used to purchase the games, as well as the name associated with it.Despite providing all requested documentation, Steam has still refused to grant me access to my account, and I am unable to resolve this issue through their support channels. This situation has caused considerable frustration, and I am seeking your assistance in escalating this matter to ensure a fair resolution.I appreciate your attention to this issue and kindly ask for your help in working with Steam to ensure my access to the account is restored. Please feel free to contact me should you need any further information or documentation.Thank you for your time and assistance.

  • Initial Complaint

    Date:03/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Violation of First Amendment rights an civil harassment infraction from a business causing loss of wages.

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the digital game Monster ****** ***** on Steam, but I am unable to play it due to performance issues. I requested a refund within the 2-hour playtime limit, but Steam incorrectly tracked my time as 6 hours due to shader compilation running while I was away from my ***** actual playtime, as shown in the game itself, is 1 hour, 1 minute. Despite explaining this multiple times, Steam has denied my refund request 3 times without a proper review. Their automated system is wrongly penalizing me for something out of my control.Steam's refund policy states that games can be refunded if played under 2 hours and/or within 14 days of purchase, and I meet both requirements. I am requesting a manual review and a refund, as I have been unfairly denied by their automated system.I would like Valve to approve my refund Thank you for your time.

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son, **** ********, is a minor-he is 15 years old. He has a "STEAM" account with ********************** for purchasing video games, selling and buying digital merchandise pertaining to said games. My email address (I am his mother) is attached to this account as is my ****** account. Earlier this month-his account was "hacked" by some individuals located in ****** and my son naturally noticed this right away. He did everything necessary to lock down his account, reset passwords, etc. (I have email messages detailing all of this). He sent a message to Valve Corp. explaining what happened. It was quite obvious because what the scammers did essentially drained his account of the roughly $300.00 that was in it at that time. I have called Valve/Steam Support and left multiple messages reporting this and requesting a call back-as their automated system directs one to do. I only received a call back once and nothing was resolved-I was told to call and leave another message. This amount of money is significant for a 15 year old minor. It is clear what happened and the fact that nothing is being done to resolve the issue is reprehensible. Any credit card company or bank stands by their accounts and if an account is compromised they rectify the problem. I expect the same from this corporation.

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Valve has a predatory return policy of you can't return if you play a game for more than 2 hours or bought it over 14 days ago.On 2/26/25 I preordered a game that came out 2/28/25. The game took over 2 hours to apply the shaders and then proceeded to crash every 15 minutes and Valve will not provide a refund because the total play time is now over 2 hours even though it's in the 14 day period. I spent several hours trying to fix it and it froze my computer for several hours at a point as well.

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 4, 2025 hackers got into my account and spent all the money in my wallet. I have Steam Guard enabled and nobody has access to my email. They say they have no responsibility and will not refund the money that was stolen from my account. They have full responsibility for their lax security and polices that encourage fraud. Why would someone buy random stuff for my account unless they were profitting from it?

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Urgent: Account Compromise and Stolen Items Request for Immediate Assistance Dear Steam Support Team,I am writing to report a security breach and unauthorized access to my Steam account. My account has been hacked, and a significant amount of valuable skins has been stolen and traded to another account without my permission. Below are the details of the situation:* Date and Time of Incident: The hacker logged into my account at approximately 2:10 PM today, and traded all of my skins at around 2:11 PM.* Unauthorized Transactions: The items were traded to an account I do not recognize and have never interacted with. I have never traded with this person, nor am I friends with them on Steam. I have attached the relevant details of the trade and login activity for your reference.* Security Measures Taken: After discovering the issue, I immediately took the following actions: * Wiped my PC to ensure no malware remains. * Changed all account credentials, including my Steam password. * Enabled Steam Guard and Mobile Authenticator for extra security on my account.I am requesting your assistance in investigating this matter, recovering my stolen items, and placing a hold on any further transactions or trades related to my account. The value of the items taken is significant, and I would appreciate your immediate attention to this issue.Please let me know if you require any additional information or documentation to assist in resolving this matter. I am eagerly awaiting your prompt response and assistance.Thank you for your time and ************ regards,

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Civilization 7 which is a computer game about a week ago on Feb 24th. When I click on the game to open it I get the message " a crash has been detected and a report has been generated. This report contains information from the time of the crash and will help developers fix the issue" Would you like to submit this report? Yes or No. I click yes and the game does not load. The game does not work at all!

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Game will not work consistently. Tried all weekend, out of 72 hours was able to play a few and have maybe 5 stuck at home menu screen.

  • Initial Complaint

    Date:02/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB ********************,I am writing to file a complaint regarding the unreasonable restrictions imposed on my Steam account by ********************** Support. My Steam ID is *****************, and my account username is **********. Recently, while playing CS:GO 2 on the Steam platform, my account was suddenly restricted, with a notification stating that my account was at risk. However, I have had no issues accessing or playing other games on the platform, and my account is fully secured with email login and a mobile authenticator.Steam Support is demanding that I verify ownership of my account using the original email address associated with the account. This requirement is highly unreasonable. Is a user expected to use the same email address for their entire life? My original email address is no longer accessible due to long-term disuse, yet Steam refuses to accept alternative verification methods, leaving me unable to access my account. As a long-time supporter of Steam, I have made significant purchases on the platform and have plans for continued spending. These unreasonable restrictions have severely impacted my gaming experience and consumer rights.I demand that Steam immediately lift the restrictions on my account and provide a more reasonable account verification process. As a consumer, I have the right to fair and reasonable service, not unjust treatment due to the platform's unreasonable policies. I kindly request the BBB ******************** to assist me in resolving this issue and protecting my legitimate rights.Thank you for your attention and support.Sincerely,

Valve Corporation is NOT a BBB Accredited Business.

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