Furniture Stores
Ashley Furniture HomeStore SouthwesternHeadquarters
Reviews
This profile includes reviews for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 272 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSkarleth M
Date: 08/16/2023
5 starsSkarleth M
Date: 08/16/2023
The team was ahead of time and they make to call me before hand. They were very respectfull of my house and they were extremely nice. They asked where and how I wanted the set up and after confirm it was position where I wanted it.
Ashley Furniture HomeStore Southwestern
Date: 08/17/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromAlla P
Date: 08/15/2023
5 starsAlla P
Date: 08/15/2023
Ashley Furniture did a great job as always! Perfect product. Great, on time delivery, and excellent assembly.Ashley Furniture HomeStore Southwestern
Date: 08/21/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromDonna G
Date: 08/15/2023
5 starsDonna G
Date: 08/15/2023
The whole process from purchase at Ashley store to delivery. Delivery men were very polite, efficient. Very happy with this service. I highly recommend Ashley store for products and service in store staff to delivery men. Thank you Ashley companyAshley Furniture HomeStore Southwestern
Date: 08/16/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromAmy K
Date: 08/13/2023
5 starsAmy K
Date: 08/13/2023
Friendly staff, quit delivery with great delivery service, and we love our bedroom set!Ashley Furniture HomeStore Southwestern
Date: 08/14/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromRussell M
Date: 08/12/2023
5 starsRussell M
Date: 08/12/2023
Great service from start to finish. No pressure shopping and all questions answered. Delivery personnel were early, clean and very courteous. They made sure everything was great before they left. Would recommend Ashley Furniture to anyone!Ashley Furniture HomeStore Southwestern
Date: 08/14/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromAudrey M
Date: 08/10/2023
5 starsAudrey M
Date: 08/10/2023
Great service, from purchasing, to delivery. Delivery people were friendly and efficient. Cleaned up everything after the setup. The table we purchased was nice for the price we paid. Have purchased from them in the past and have always been happy.Ashley Furniture HomeStore Southwestern
Date: 08/15/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromPollen M
Date: 08/04/2023
5 starsPollen M
Date: 08/04/2023
Timely and clear communication all along the way! Delivery experience was great! No issues & no surprises, all good.Ashley Furniture HomeStore Southwestern
Date: 08/07/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromSusan Y
Date: 08/04/2023
5 starsSusan Y
Date: 08/04/2023
Great staff, great selection. We are not pressed to make any decisions.Our sales associate did an excellent job to explain on warranties.Ashley Furniture HomeStore Southwestern
Date: 08/07/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromRose R
Date: 08/02/2023
1 starRose R
Date: 08/02/2023
. If I could, I would give Ashley a negative star rating. Recently, I purchased a sofa from Ashley in *********. When it arrived, it was too large for my room. Right after the delivery, I was contacted by Ashley **************** Representative. I explained to the customer service representative that the sofa was larger than I expected. The *** stated that I had 78 hours to return the sofa. When I went to the store to resolve the issue, I received a friendly greeting, until I was told the person what I needed. She then became short and cold in her replies to me. I went to the customer service counter and received an emotionless greeting. When I explained what I needed, his replies were cold and unconcerned. I was told that I could not return the sofa and the *** that contacted me by phone misrepresented Ashleys return policy. I left the store feeling disregarded/violated. Now I am stuck with a sofa that does not fit my room. They made their sale, and it appears that they do not care about anything past making money! It is no wonder that they have a 2-star rating. I wish, I would have looked at this site before walking into the Ashley store. NEVER AGAIN!!! And I will tell everyone I know about the treatment that I received. This is the most negative experience that I have had with a furniture store.Ashley Furniture HomeStore Southwestern
Date: 08/04/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to HomeStore management. Pick-up has been scheduled for 08-08-2023. Once the items are scanned back into the warehouse, a refund will be issued to the original form of payment. It may take 1 to 2 billing cycles to reflect on balances.Regards, Ashley Furniture *********** ****Corporate Office JDReview fromButch H
Date: 08/02/2023
1 starButch H
Date: 08/02/2023
Don't purchase anything here. We purchased an ultra-plush ******* and **************** Brand) mattress here about 2 years ago. Last week we came in to purchase an exact replacement for our mattress. A salesperson named *** helped us and identified a mattress as the exact replacement. We purchased the mattress, and it arrived last Wednesday, only it was not ultra-plush, it was a soft. We went into the store the next day to ask to exchange it for the mattress we asked for. Sealy has a 90-day trial period)We were told they would need to contact their warehouse to perform the exchange. On Friday, *** called us to tell us we got the mattress he ordered. *** admitted to me on the phone that he ordered a soft and not an ultra-plush, and that he would need to contact a different manager for the exchange, and he would be returning my call on Monday. He never returned our call. I called today, Wednesday, to find out they will not be honoring an exchange and that the sale was final.They decided to throw away a repeat customer, someone who has spent over $8k in the last two years and would be spending with them again in the future. Instead, they would not honor the mattress's trial policy and of course lost any future business from us, but I also want to protect you.If you are in the market for mattresses, try them out at a better store. If this store carries the brand you want, try it out there, then purchase online directly through the brand as they will honor their trial periods, where this Ashley store will not.Ashley Furniture HomeStore Southwestern
Date: 08/04/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JD
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.