Business Profile
Furniture Stores
Ashley Furniture HomeStore SouthwesternHeadquarters
Reviews
This profile includes reviews for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 272 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKS
Date: 04/22/2024
1 starKS
Date: 04/22/2024
Worst furniture set up ever. Ashely furniture in *** **** ** *****. They set up my daughter’s Queen bed with no center bed slat support, and then the delivery guys tried to modify the front and lower slats with bolts. They tried to use double bed size slats for a queen size bed and modified slats with bolts, so this caused the box spring bed support to break in half. The second replacement delivery team didn’t even point this out, when they delivered the second box spring. The box spring was bowing again, we did not figure this out until my husband and I lifted the whole bed up and saw that there was no center slat support and the other two slats were modified to fit a queen size bed, but were cracking. I can’t believe someone would actually set a bed up in such a manor. The delivery team is the Worst!!!! I am upset because I gave them a good review, because at the time we didn’t know how they initially set up the bed.
Ashley Furniture HomeStore Southwestern
Date: 04/30/2024
Thank you for your valued feedback!! We apologize for the frustrating experience you had with your purchase from Ashley Furniture. You have an exchange scheduled for 5/1/24. we see that you were also compensated for all of the trouble. Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture Industries, Inc. **************** KBReview fromJamila A
Date: 04/18/2024
4 starsJamila A
Date: 04/18/2024
Sandra was our sales associate today and we were pleased with her level of knowledge, and her attention to our needs. She was thorough with her explanations of products and she helped us make good decisions with our purchases. We would recommend Sandra and Ashley Furniture Store to anyone looking to upgrade their home!Ashley Furniture HomeStore Southwestern
Date: 04/24/2024
Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** ********************* KBReview fromShane C
Date: 04/10/2024
1 starShane C
Date: 04/10/2024
I ordered furniture for my son from your ************* store on 3/27/24 with a delivery date of 4/10/24. The store managers were very helpful with all this scheduling as they knew we ordered this for my son who was relocating from ******* and starting a new job at ************. We would be here for the week with him from ******* to help with the move. I did receive the text and email with time for today delivery, however.......the furniture was NOT delivered today. The truck arrived at the apartment complex, we stopped the truck and asked if they had our delivery and the driver did not speak english and they acted as if they had no furniture on the truck. We then pulled up behind the truck and I approached the truck asking if they had a delivery for ****** from Ashley. He then said he was on the phone with Ashley and that when he confirmed he would return to apartment. I went to him a second time with my app tracking and showed this to him and even questioned his name as it was on the tracking app. He said it was the driver, He again said he would be back to deliver the furniture. I then tracked his truck leaving the apartment and my husband got into his car and tried to chase after them with no luck. I immediately call the store and expressed my situation and no delivered furniture. I also got a call from someone in customer service who reported that the delivery drivers left because no one was present which was a lie. We were there and spoke directly to driver and helper 3 times. The begged the customer service person to contact her supervisor and please have them come back and deliver. She said she had to explain it all and that she would have the supervisor call me back. She NEVER did. Scott at Ashley ********* has been very helpful and concerned. So now my son has NO FURNITURE and we have to leave to return to ******* before it can be delivered which they say will be Saturday. This is completely unprofessional and a HORRIBLE experience.Ashley Furniture HomeStore Southwestern
Date: 05/08/2024
Thank you for reaching out to Ashley Furniture *********** **** We appreciate your communication regarding your situation.Your concerns are important to us, and we will ensure that the necessary steps are taken to address the matter promptly. Upon receiving your concerns, the items were delivered on 4/13/24. We apologize for the inconvenience. Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *************** Corporate Office KBReview fromTOHNJHA M
Date: 04/02/2024
1 starTOHNJHA M
Date: 04/02/2024
FRAUDULENT ************** TECHNIQUES!I purchased a sofa from the Ashley furniture store in February 2023 and paid it off in full in November 2023. At the time of signing the paperwork for the sale, the sales rep informed me that I could add a 5 year protection plan that would cover ANY damages that might occur for $319.99.I accepted the addition to me sale. However, when I contacted the protection plan company about my pillows that needed repair, they informed me that my protection plan didn't cover damage on or near the seams. They did offer the name and number of the repair company they used, so I could PAY OUT OF POCKET to have it repaired ...March 20, 2024: I contacted Ashley Furniture in **********, ** to request cancellation and refund of the worthless protection plan so I could get my pillows repaired with the money I had initially spent for that purpose. Since then I have received numerous run-arounds. As of today, April 2, 2024, I was informed by Ashley furniture that they sent a refund to Progressive Leasing, ( the leasing company used to finance my purchase). I have contacted Progressive and they confirmed receieving $222.79 from Ashley Furniuture (even though I was billed $319.99) WHAT A SCAM!!!!!!!!!!!! Corporations like this need to be stopped from theft like this!Ashley Furniture HomeStore Southwestern
Date: 04/08/2024
Thank you for your valued feedback!! The consumer may review the FPP's terms and conditions on the website. Unfortunately, a full refund of the extended warranty is not issued. You may reach out to the warranty company for further information regarding the refund amount. Please
feel free to reach out to us if you have any questions or concerns in the
future. Regards, Ashley Furniture Industries, Inc. Corporate Office KBReview fromSue B
Date: 03/24/2024
5 starsSue B
Date: 03/24/2024
We had a great experience at the ********* ** Ashley Homestore. We walked in and were greeted by Glenda ******. We explained what specifically we were looking for and she walked us through the store pointing out things that met our need for our son's apartment. We came back the next day with our son but Glenda was unexpectedly unable to be there. She informed her colleague, Alan *******, who was able to step right in where we left off. A fabulous experience all around. Glenda and Alan were wonderful, knowledgeable, friendly and attentive sales people that made our experience worth it! So much better that going to the discount houses that carry Ashley furniture as you will get better pricing and better customer service directly from Ashley Homestores!Ashley Furniture HomeStore Southwestern
Date: 03/25/2024
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromRoget Q.
Date: 03/22/2024
1 starRoget Q.
Date: 03/22/2024
They sold us a defective recliner and Sofa, two technicians came separately and each one of the two told us the recliner and sofa are defective and needs to go back to the ware house. After few few weeks of struggling with Ashley's customer service that never answered our phone calls or by emails, my husband had to go to the store and spoke in person with a store manager who promised him to get back to him after he speaks with the sale manager of the company. The reply was we received the items and signed for it and it is not illegible for return. They sent a replacement for the defective recliner and before the delivery guy bring it inside the house he told us it has the same problem which the defective reclining handle ( same issue with what we have at home). The delivery guy called the dispatcher and inform them that the new recliner is defective too and he will take it back with him to the warehouse. That night the dispatch called my husband immediately and told him there is a recall on the living room set we have and it has to be returned to the company. She told us since it is a weekend wait for two business days and someone form customer service will call you of what to do. 3-4 days passed and no body called or emailed us. I emailed them with an update that the replacement recliner they have sent is defective too. Until this minute we are still struggling to find solutions for the problem. They are extermly unprofessional and unethical to deal with. I want their product to be returned immediately.Ashley Furniture HomeStore Southwestern
Date: 03/26/2024
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We see that you have a pick up and return scheduled for 3/27. We apologize for your experience and the inconvenience this has caused. Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromLauro C
Date: 03/21/2024
3 starsLauro C
Date: 03/21/2024
I have purchased multiple Ashley Furniture brand items for my home throughout the years and loved the quality and design of the products offered. Recently I made an online purchase and paid for assembly and only selected items were to be assembled and others shipped through a third party. Immediately after receiving my shipment I opened the package and notice my broken parts. I contacted customer service, sent pictures and was informed they replace the broken items.Nearly 30 days after my purchase I contacted the customer service representative from a negative review on the product I received. I asked for an update on the replacement parts because I havent received any notice. The rep offered a discount rate to keep the product as is (which cant be used) or wait for the replacement to arrive within an estimated 3 months. I was also informed that I exceeded the refund window of 72 hours from the purchase and if I wanted the replacement Id have to resubmit the serial number and pictures of the damages items.Last time Id be making an online purchase.Ashley Furniture HomeStore Southwestern
Date: 03/26/2024
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We do show that parts were ordered however, delayed until the end of May. Unfortunately, we will not be able to approve a return. We will be able to offer you a parts order, full replacement or discount to keep as is. We apologize for the inconvenience. Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromSylvia K
Date: 03/18/2024
5 starsSylvia K
Date: 03/18/2024
Excellent service. Found just what we wanted and needed. The young man that helped us was fantastic. And the price was very reasonable too.Ashley Furniture HomeStore Southwestern
Date: 03/25/2024
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromBonnie L
Date: 03/16/2024
5 starsBonnie L
Date: 03/16/2024
Great salesman who listened to our needs and found us everything for our daughter's first apartment!Ashley Furniture HomeStore Southwestern
Date: 03/25/2024
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromBrenda S
Date: 03/11/2024
5 starsBrenda S
Date: 03/11/2024
Excellent salesperson. Excellent quality furniture. Excellent delivery people. I recommend this store. The salesperson was personable, knowledgeable, and like a breath of fresh air. He actually made what is usually a mundane experience, a pleasant experience. Thank you Ashley Furniture.Ashley Furniture HomeStore Southwestern
Date: 03/18/2024
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBAshley Furniture HomeStore Southwestern
Date: 03/18/2024
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.