Reviews

Review Details

• Review fromLee F

  Date: 09/21/2023

  5 stars
  Great company, absolutely love our Chesterfield and get so many compliments. Awesome to work with, we had lots of communication. We're very happy!!

• Review fromJasim K

  Date: 09/21/2023

  5 stars
  I purchased an Aviator Chair from Rising Tide over a year ago. Id seen these chairs at Restoration Hardware and had always wanted one for myself, but the price tag was too much. When I came across these chairs from Rising Tide combined with the great work they do in their local community, I was sold.I can only speak for myself, but their customer service was exceptional from purchase to delivery. The furniture itself arrived in perfect condition as described. All I do is apply conditioner every couple months and the furniture still looks like the day I purchased it.

• Review fromMartin Lawrence Galleries - NYC S

  Date: 09/21/2023

  5 stars
  We absolutely love our new sofas in the gallery. The team was so help & accommodating. We really appreciate their great customer service.

• Review fromVasili K

  Date: 09/20/2023

  2 stars
  Very difficult company to communicate with. Poor customer service. Do not provide any contact phone numbers and forced to deal with them only via email. My delivery was to have been conducted as a ******************* and once my ordered arrived I was told by their delivery firm ********************** Delivery that they would not deliver into my residence and would not remove all the boxing and packaging. As for the furniture. The quality was on par for the pricing. However the seating cushions are way too firm and not comfortable. The seating is also very shallow and not fitted to use as armrest is much too low for comfort.

• Review fromTrevor G

  Date: 09/17/2023

  1 star

  Trevor G

  Date: 09/17/2023

  So first things first; Everything on the website from the Our Story section, to the map at the bottom of the contact us page which shows a marker on the "factory" in Beloit, WI. leads one to believe this is a small American startup that builds their product in Beloit, WI. When I got the shipping container number for a tracking number I knew I needed to look into this more. Turns out its just some drop shipping company. There is ONE sentence in the whole page in the 2nd to last paragraph that lets you know these couches are made in India, not Wisconsin. Very deceptive. As for the couches, they look great until you sit on them. We had quite the time making fun of how genuinely awful it is. The entire couch is one stiff brick - upon which you sit down and promptly slide off of. There is nothing remotely sophisticated by which to secure the cushions, no clips or fabric backing... just slick bricks of cushions. There would also be no "breaking in" this couch as it stands, the foam is terrible. An hour after their arrival we were at the local hobby shop purchasing pillows to replace the cushions with, among a variety of other things to make these couches more comfortable. Conclusion : Don't buy expecting to support American Made. These are great in an office or some other place you don't expect to host company comfortably. Even then you can find other good looking couches for the same price that sit way more comfortably, so why bother with these....
  

  Rising Tide Design Co.

  Date: 09/22/2023

  Hello Trevor. Our cushions are definitely very firm and certainly aren’t for everyone. We do our best to explain this firmness and our rationale on our website. Regardless, furniture of this type is a major investment and we don’t want anyone left with something they aren’t satisfied with. Which is why we have a 30-day money-back guarantee on all furniture (please see our “Refund Policy”). If you aren't satisfied for any reason, we'll pick it up free of charge along with a full refund. As with all customers, we followed up with you once the furniture was delivered and you stated that wished to keep it. If you change your mind, let us know. Our business is located and operated here in Beloit, our community center that our furniture funds is located here, and we have a 20,000sf facility in India where we proudly make the furniture ourselves. We have an incredible team split between India and Beloit who makes all of this possible and this is all explained in great detail on our website in far more than just one sentence. Anyone who has ordered with us has interacted with members of our team on both sides of the world, including yourself. Deepali, who was the point person for your order, is on the factory floor every day. We’re incredibly transparent of how we operate all the way through to the tracking info. If anyone has any questions, they are welcome to ask away. We are an open book.
  

• Review fromKelly H

  Date: 09/13/2023

  5 stars
  Extremely satisfied! We ordered a couch and 2 chairs. All delivered in perfect condition. Highly recommend.

• Review fromMelissa H

  Date: 09/11/2023

  5 stars
  I did a lot of research to find this style of couches. Finally I found The Rising Tide funiture company. I was nervous at first, since I have never ordered anything expensive online before. I am so happy I did. I placed my order March 18th and received my order August 16th. They are worth the wait. My living room looks amazing. I hope you will concider making matching ottomans. Many thanks to The Rising Tide Company. I hope to order more items in the future.

• Review fromMichael F

  Date: 09/09/2023

  5 stars
  Cole and his whole crew knocked it out of the park with the Couch. Delivered in perfect shape. The most beautiful couch anyone could ever want. It was the least expensive of the chesterfield couches we looked at, so was skeptical, but when it showed up it was everything we ever wanted. Just beautiful. Cole emailed me and stayed in communication the whole time. Best couch ever.

• Review fromJohn S

  Date: 09/08/2023

  5 stars
  My experience with Rising Tide was nothing short of exceptional--from the customer experience, to the delivery, to the product itself. I don't think I've ever been so satisfied with a merchant. Customer Experience: Cole and his team were very thoughtful, polite, and professional in our (limited) interactions. I didn't have any issues that needed to be addressed, but I'm confident that Rising Tide would have handled any problems swiftly. Delivery: Delivery was set up through a third-party courier, and they were also exceptional--very polite, and they even took the box away with them. Product: I'm in love with my chesterfield couch. It's absolutely flawless--there truly isn't a single thing I'd change about it, especially for the price. Rising Tide even sent me a complimentary jar of leather balm, which (somehow!) made the couch even more stunning. If you're even remotely on the fence about making a purchase from Rising Tide, I strongly recommend you do so!

• Review fromDaniel T

  Date: 08/24/2023

  5 stars
  Cole and the Rising Tide Team communicated with me from purchase to delivery. My love seat and chair is a true masterpiece.