Business Profile

Used Auto Parts

Engine Shopper, LLC

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

272 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a used engine, with ****** miles, for a 2013 vehicle on April 13, 2023, from Southwest Engines, for over $7,000. I found the company online. The engine came with a ****** mile/5 year warranty. After the engine was installed, it quit three miles after leaving the shop. The car was hauled to an auto repair shop, where it still sits. Southwest Engines was contacted concerning the warranty. The auto repair company submitted the repair bill of $5897. We have continued trying to contact Southwest Engines concerning the repair however no one answers or if they answer they give you the run-around, send you to another person who sends you to someone else or disconnects you. Three different people in one day, said they were transferring me to someone that could help me. All three people hung up on me. I have left message after message and no one has called or emailed me concerning this repair. This has been going on for two months. The auto repair company received an email last week stating the case had been closed. The case should not be closed because we have an engine that doesn't work, for which we paid the warranty. Invoice #****** Warranty Activation ****** Claim#***** Please help.
Business Response
Date: 10/06/2023
The complainant ordered an engine on 04/13/2023 and is requesting a full refund or cover repair invoice.

The complainant ordered an engine on 04/13/2023 and the order went out for delivery on 05/02/2023. The complainant alleges that after installation the engine quit after driving 3 miles.
The specific sections of the Terms and Conditions state as follows:
Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches,sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
After review, timing chains or guides are not covered under the Terms and Conditions of the Free Warranty. The complainant can replace these items and they do not void out the Free Warranty. The complainants request for a refund or to cover repair expenses is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SW Engines **************** Team

Customer Answer
Date: 10/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is taken from the business website:
A SATISFIED CUSTOMER IS OUR NUMBER 1 GOAL
The ******************************************* covers block, heads, and ALL INTERNALS. Bolt-on accessories, wiring and sensors are not warranted.

A timing chain is INTERNAL therefore it should be covered. Also, the *** was requested to verify vehicle mileage and we were never given this. After the many complaints we reviewed at the BBB, we realize our engine probably has more than the ****** miles as advertised. Please provide this *** so we can verify the mileage.

Regards,

*** *********************
Initial Complaint
Date:09/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a transmission for my 2014 dodge journey vehicle, however i had provide them with the shipping address and the person who to accept the delivery. However it was delivered to a different address that i highlighted in the attach documents. I reached out to SW Engine where i spoke with one of the representatives which advised me i have to contact the shipping company because they already shipped my items. The shipping company advised me that the package was delivered to the address that was provided to them, after further reviewing the address was incorrect from what i have provided. They are not taking accountability for the missing item that was not delivered at the location i provided, i am reaching out to seem what it the best resolution can be offered to me has a customer, I am out of my money and also the item, at this juncture my only resolution i need is my refund back.
Business Response
Date: 10/06/2023
The complainant ordered an engine on 09/05/2023 and is looking for a refund.
The complainant ordered an engine on 09/05/2023 and it shipped out on 09/18/2023. The complainant alleges that we delivered to the wrong address and wants a refund.
The specific sections of the Terms and Conditions state as follows:
5: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
After review, it was determined that we got the wrong address from the complainant to deliver the engine. Since we could not deliver the engine, we had the engine returned. We are in the process of refunding the complainant but there will be a 25%processing and handling fee plus shipping costs per the Terms and Conditions of our Free Warranty.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SW Engines **************** Team

Customer Answer
Date: 10/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject this response without proof that I sent a wrong address at time of purchase and that the item was returned to Seller.

Regards,

********* *********
Business Response
Date: 10/27/2023
In response to the complainants rebuttal, we delivered to the address that the complainant provided which was not the correct address, so we had it returned and issued the refund to the complainant.
The complainant ordered an engine on 09/05/2023 and is looking for a refund.
The complainant ordered an engine on 09/05/2023 and it shipped out on 09/18/2023. The complainant alleges that we delivered to the wrong address and wants a refund.
The specific sections of the Terms and Conditions state as follows:
5: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
After review, it was determined that we got the wrong address from the complainant to deliver the engine. Since we could not deliver the engine, we had the engine returned. We are in the process of refunding the complainant but there will be a 25%processing and handling fee plus shipping costs per the Terms and Conditions of our Free Warranty.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SW Engines **************** Team

Customer Answer
Date: 10/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,
That is the tracking information shows delivery ************* which I got from shipping company.All my information are from the Business and Shipping company.Show where I gave you wrong address because my order confirmation was from you
********* *********
Initial Complaint
Date:09/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 6, I placed an online order with Quality Used Engines for a **** Saturn SL2 engine. On August 8, I received an email stating there was a **** day shipping window. On August 18, I received an email stating the shipment was delayed. On August 23, I canceled the order. On August 24th, I received an email from the shipper (*************************, who oddly signed his email as ****) stating they put the shipment on hold because they were informed the order may be canceled. I confirmed with him via email that I did in fact, cancel the order and asked for contact info to request a refund. I also called the main number on multiple occasions inquiring about a refund and was hung up on each time. They wouldn't even attempt to hear the possibility of refunding me, nor did they attempt to transfer my call to a different department who deals with orders and refunds. Just straight hung up. I finally called and opted to speak with customer service without mentioning a refund, and asked if they canceled my order, and they confirmed they had. On August 25th, despite notifying multiple channels that I wanted this order canceled, I received an email stating the engine had shipped. 2 days AFTER I canceled! I even received a phone call from R+L asking when they could deliver, and I told them that I canceled the order, to which they said they'd return it to the merchant. I decided to open a dispute. Since then, I attempted to reach out again directly to customer service about a refund, but they told me they couldn't process it until I dropped the dispute. Based on online reviews of the company, it appeared that others have dropped a dispute in anticipation of a refund which they never received, so I chose to leave the dispute open. Today, Sept. 20, I received an email from Cashapp, who's services I used to make this purchase as well as open a dispute with, stating that my dispute was denied. I feel this decision is unreasonable, especially since I never received the item, nor a refund.
Business Response
Date: 09/30/2023
The complainant ordered an engine on 08/06/2023 and is looking for a refund.

The complainant ordered an engine on 08/06/2023 and it shipped out on 08/24/2023. The complainant alleges they tried to cancel the order but the engine was shipped out and delivered on 08/28/2023.
The specific sections of the Terms and Conditions state as follows:
5: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

All the Terms and Conditions of the Free Warranty are prominently listed here: *****************************************************************
After review, the complainant still has the engine that was purchased. If the complainant would like a refund for the engine, they can ship the engine back to us and can look to get a refund once it is back in our possession. The complainant would occur a 25% handling and processing fee plus shipping costs that were made during the shipping of the engine to the complainant.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
Quality Used Engines **************** Team
Customer Answer
Date: 10/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.] I never did even receive the engine, in fact, the mechanic that it was supposed to be shipped to can vouch for the fact that it was never received with his shop and instead an alternative was replaced with a junkyard, which I also have receipt for. I do not want this to be a back and forth he said she said ordeal. I want my money back and for this business to stop lying and cheating people.

Regards,

***************************
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an engine from these people for $1,345.00 on April 4, 2023. It was told to me that the engine would be shipped within ***** days. It finally arrived on April 27, 2023. It was on the pallet sideways and when we set it upright and took out a spark plug and oil came running out, the engine was no good. We contacted the company right away and could never get a response about sending a different engine and then suddenly they didn't have an engine and would pick up the bad one from us. That was around May 13, 2023. We finally got a shipping order to be given to the driver when he picked up the engine. They finally picked up the engine around June 27, 2023. I called to tell them and was told that when they engine got to their warehouse they could release my refund. That was around August 10, 2023. I have yet to receive my $1,345.00 refund. I have called 3 days a week and all I get is *******************' voicemail. He is at extension ****. Please help me! I even called begging for my refund when my dad was in the hospital in ******* so I could go see him before he passed and never heard anything back.
Business Response
Date: 09/30/2023
The complainant purchased a used engine on 04/03/2023 and the complainant is requesting a refund.

The complainant purchased a used engine on 04/03/2023 and the engine shipped out on 04/20/2023.The complainant alleges that the engine was no good and requested the engine be picked up.

After review, we did have the engine picked up on 05/31/2023. We will be initiating the refund process and the complainant should see the refund after 3-5 business days.
,
We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SWE **************** Team

Customer Answer
Date: 10/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please reopen my complaint as I have not heard from them regarding my refund.
I was told in a message dated 09/30/2023 that Engine Shopper LLC would issue my refund in 3-5 business days and I have yet to receive it.

Regards,

*********************************
Business Response
Date: 10/20/2023
In response to the complainants rebuttal, there was a delay in issuing the refund and the refund will be issues shortly.

The complainant purchased a used engine on 04/03/2023 and the complainant is requesting a refund.

The complainant purchased a used engine on 04/03/2023 and the engine shipped out on 04/20/2023.The complainant alleges that the engine was no good and requested the engine be picked up.

After review, we did have the engine picked up on 05/31/2023. We will be initiating the refund process and the complainant should see the refund after 3-5 business days.
,
We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SWE **************** Team

Customer Answer
Date: 10/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
Date:09/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an engine from them, shipped it an received it but the motor they sent did not work the shop I have it at said it didnt turn or anything, contacted them bout it filed out warranty an they said I didnt do it in time which is bs, have email saying I had 5 days to complete I did it that day.. its been a nonstop fight to get them to replace my engine or refund me so I can get another somewhere else, they are very rude an have no customer skills at all!
Business Response
Date: 10/04/2023
The complainant ordered an engine on 03/02/2023 and is looking for a replacement or refund.
The complainant ordered an engine on 03/02/2023 and it shipped out on 03/08/2023. The complainant alleges the engine delivered was bad and didnt turn over. The complainant did fine a claim but they installed the engine well after 10 days from deliver.
The specific sections of the Terms and Conditions state as follows:
11. The part must be installed AND warranty activated within 10 Business Days of delivery or the Free Warranty shall default to a 6 Month ****************** Warranty from the original date of purchase and installation for engines and 3 Month ****************** Warranty from the original date of purchase and installation for all other purchased parts

All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
After review, since the complainant did not install the engine within the 10 days from delivery, per the Terms and Conditions of the Free Warranty, the Free Warranty was void.Since the Free Warranty was void, and past, current, or future warranty claims will not be approved. The complainants request for a refund or a replacement is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
******* **************** Team

Customer Answer
Date: 10/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I have been fighting with them for few months now, one person tells me that they will send a replacement, next one tells me something completely different and its like playing that game in elementary telephone an by end of it the whole message is something different, I have waited over a year to get my car fixed so that I may use it for work again, my aunt bought a motor from them no problem an waited until motor was installed to put warranty on there like she read an I read as well, this is why I went to them for the fact I had to wait til installation NOT delivered cuz no one knows when the shop will get to your car, but anyways when I the shop got the motor they installed an tried to turn car on but motor did NOT work, same day they told me I put in for a replacement on warranty, this has been nothing but a struggle an stressful, all I want is for them to do right by their customers an not try and rip us off! I did everything the warranty department told me to do an they said they would replace it (first few phone calls) then when I called an checked on replacement/refund things changed, no longer was I getting a replacement or refund $1600 seemed the more I called an checked on how things were going the more they changed stories. I just want this company to do right, I dont have $1600 more just laying around to buy another motor I barely get by as it is right now
Regards,

***************************
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/25/23 I purchased a used motor from this company for a Jeep Patriot. The motor I was quoted was supposed to be an excellent motor with approx. ***** miles on it with a 5-7 day estimated shipping date. The motor itself was not shipped until the end of May. When I finally received the motor it was not for the vehicle I gave them the *** # for and the motor was not an excellent motor. It had water damage and the spark plugs left in it showed way more miles wear than *****. I filed a warranty complaint. Called the company multiple times and eventually after being told they did not have the motor I was quoted they sent me an email with a shipping label to return the motor. I have reached out to this company multiple times via phone and email for my refund. I have filed a dispute with my bank, however the bank has been unable to help. I finally spoke to Rev in the warranty department who asked me to send the paperwork saying the bank closed the dispute and then they would be able to issue me a refund. I did this on 8/21/23. Still not reply. I resent the paperwork on 9/1/23 via email. Still nothing. I called again the other day and spoke to **** from the warranty department, who promised to escalate this to the warehouse and said I would get an email or call me within the next 24 hours, but no one ever has reached out. It has now been 5 months and I am still trying to get my refund.
Initial Complaint
Date:09/13/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an engine for a 2009 ****** 360Z for $2150. Was told engine came with a 5-year/50k mile warranty. Paid local mechanic $2200 to install. Engine did not run from the start, and this mechanic could not figure out why - suggested I take to ****** dealer. The car has been with ****** for several months, incurring $1,000+ diagnosis. Am being told by ****** that engine sent to me from SW Engines was defective and will require an additional ***** hours plus parts to get running. Was just informed by SW Engines that they will NOT honor my warranty in any manner because I failed to activate my warranty within 10 days of the original mechanic receiving the engine!!
Business Response
Date: 09/30/2023
The complainant ordered an engine on 11/8/2022 and it shipped out on 12/2/2022. The complainant alleges the engine did not run from the start.
The specific sections of the Terms and Conditions state as follows:
11. The part must be installed AND warranty activated within 10 Business Days of delivery or the Free Warranty shall default to a 6 Month ****************** Warranty from the original date of purchase and installation for engines and 3 Month ****************** Warranty from the original date of purchase and installation for all other purchased parts.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
After review, it was determined that the complainant never did activate the Free Warranty within 10 days of delivery. The complainant also never made a warranty claim on the engine. Since the Free Warranty was never activated within 10 days from delivery, the Free Warranty is void per its Terms and Conditions. Since the Free Warranty is void, any past, current or future warranty claims will not be approved. Any requests from a refund or a replacement engine will not be approved as it is also past 6 month for a parts only warranty. The complainants request for a refund is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SW Engines **************** Team

Customer Answer
Date: 10/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I purchased this engine over the phone for almost $2400, and was explicitly told it came with a 5-year, 50,000-mile warranty. I spent $2200 to have the engine installed by a very reputable service center. The engine failed to ever run correctly. Several weeks were spent by this service center trying to diagnose the issue before they finally gave up and recommended I take the car to a ****** dealer located in a nearby town. The car barely made it to the dealership. This dealer spent several months trying to diagnose the problem before finally determining the engine is defective with some sort of timing related issue requiring $6,800 to repair.
While purchasing this engine, there was NEVER any mention of any ridiculous stipulation that the "warranty" was completely null and void if not "activated" within a very short number of days after the service center received the engine. The first I ever heard of this was when I contacted the company after the dealership told me the engine was junk and recommended it be replaced with another engine.
I whole heartedly believe this company's behavior on this matter borders, at the very least, on criminal. After reading many reviews after the fact, it seems quite clear MANY of their former customers agree.
I hope there is something more the BBB can do to to resolve this matter. If not, I intend to contact the State ************************ as well as as an attorney to seek legal recourse in this matter.

Regards,

*****************
Initial Complaint
Date:09/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased engine 9/12/23.Attempt to cancel order 9/13/23.No support will no answer phone .Placing me on hold.
Business Response
Date: 09/30/2023
The complainant purchased a used engine on 09/11/2023 and the complainant is requesting to cancel order.

The complainant purchased a used engine on 09/11/2023 and due to the financing not being approved, the order wasnt completed and was never fully processed.

After review, the complainant was never charged and the order was never fully processed.
,
We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SWE **************** Team
Initial Complaint
Date:09/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I searched for a remanufactured engine and spoke to the sales team at *******.com. Was told that they didn't have any remanufactured engines but pointed me to used.******* as they "had" a used engine on hand. I ordered and paid for the engine on 8/7/23 and was told to expect the engine delivered in **** business days. After following up with them many times, the engine was finally shipped on 8/30 and I received a tracking number. On 9/5, I received a phone call from a third party firm stating that the engine/packaging was damaged in shipping. Then received status that the engine was being returned. Cannot get a hold of anyone from Used.******* via email or phone. Have sat on their 'shipping' phone number for at least an hour 2 different times. Their purchases have a restocking fee if I cancel the order, so I am looking to have that waived and try to cancel the order. Order #******
Business Response
Date: 09/21/2023
The complainant purchased a used engine on 08/07/2023 and the complainant is requesting to cancel and get a refund.

The complainant purchased a used engine on 08/07/2023 and the engine shipped out on 08/31/2023.The complainant alleges that the engine was damaged during shipping and wasnt getting any updates.

After review, we did reach out to the complainant and let them know of the damage and working on getting a replacement engine out to them.
,
We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
******* **************** Team
Initial Complaint
Date:08/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 31, I tried purchasing a used engine for a Chrysler 300 upon me purchasing I went through the finance department buy now pay later. The name of the finance company was pay tomorrow, partnered with swengine.com upon me purchasing the used motor they told me it would take 7 to 14 business days to receive the motor 7 to ************************************************************************************************************************************************ I will receive a full refund because through pay tomorrow finance company I put 500 down because I wanted to finance the rest but it wasnt a down payment because the finance company told me I didnt need to put a down payment. It was just something I thought I would do as a courtesy finance company didnt told me I was approved for $59 a month so when I called and they told me they didnt have the motor and I canceled I was expecting a full refund of $500 that never came so I called pay later finance company and they told me they never received the $500 that sw engine.com kept the money and they wasnt supposed to do that. They wasnt even supposed to take a down payment at all because my finance didnt go through all the way the lady explained so she gave me the managers numbers to call to get my refund back $500. I called ***************** Mr. ***** but when ************** answered the phone he was really rude and disrespectful and told me the lady didnt know what she was talking about and before I could say anything else he sent me over to customer service which never answered the phone and have an answer the phone sense and they refused to send my $500 payment back to me on the credit card I pay for it on they just stole my money and kept the engine that they never planned on sending out to me so Im trying to get my $500 back from these low down please before I have to press charges and get a lawyer, I already call my bank and press fraud charges against the company so Im askingfor help to get a return
Business Response
Date: 09/03/2023
The complainant purchased a used engine on 07/31/2023 and the requesting a refund of the deposit.

The complainant purchased a used engine on 04/31/2023 and placed a deposit down to have the remainder financed. The complainant was not able to be approved for finance and requested their deposit back.

The specific sections of the Terms and Conditions state as follows:
18: All deposits are non-refundable.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************

After review, per the Terms and Conditions of our Free Warranty, deposits are non-refundable. Since the complainant did not follow-through with the purchase of the engine, the requested return of the deposit is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SW Engines Customer Service Team

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Engine Shopper, LLC is NOT a BBB Accredited Business.