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Business Profile

Used Auto Parts

Engine Shopper, LLC

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Engine Shopper, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 271 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A used engine (300-08007E) was purchased on 7/7/23 for my 2014 Jeep Grand Cherokee for $2,895.00 (Invoice#******). **************** was great on the phone and assured us once the engine arrived to ************, it could be fully inspected, and if we were unsatisfied, we could send the engine back for a full refund. She also mentioned the engine comes with a 5-year warranty. Fast forward a couple weeks, ************ received the engine, took it out from the box and did a full inspection. Upon inspection, he found a leak in the engine and sent us photos. As a good and faithful mechanic, he told us we shouldn't install the leaking engine, and to send it back to SW Engines. We contacted SW Engines to tell them about this problem. They told us to fill out a warranty form and the engine would be picked up within 48 hours. They said they would either send the engine through their warranty department to fix the leak or send us a refund. A week went by, and the engine was never picked up from ************'s shop. We called SW Engines to request an update and ******************* says our ticket (#******) has been closed and there will be no replacement nor refund as their warranty does not cover oil leaks. SW Engines sold us a defective engine and will not give us a refund when their customer support (at the time of ordering) said we could request a refund if we were unsatisfied with the engine after we received and inspected it. At the very minimum, WE SHOULD GET OUR REFUND OF $2,895.00.

      Business Response

      Date: 09/03/2023

      The complainant purchased a used engine on 07/06/2023 and the requesting a refund.

      The complainant purchased a used engine on 07/06/2023 and the order shipped on 07/14/2023. The complainant alleges that the engine upon inspection had a leak. The complainant opened a Free Warranty Claim to get a replacement engine or a refund.

      The specific sections of the Terms and Conditions state as follows:
      We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************

      After review, per the Terms and Conditions of our Free Warranty, leaks are not covered. The Free Warranty Claim was closed. The complainant can look to send the engine back to us but would be charged a 25% handling and processing fee for returning the engine plus shipping costs.


      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      SW Engines  Customer Service Team

      Customer Answer

      Date: 09/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [I fully understand their warranty **** does not cover oil leaks. But this used engine was NEVER installed into our vehicle. Upon inspection of the engine ************ told us it was leaking and suggested to send it back. This company sent us a faulty engine, and we have returned the engine (using their shipping company), and would like a FULL REFUND! If they disclosed to us this engine was leaking, we would not have paid for it. All car fax and photos show/said engine was in good condition. This is not a warranty issue. This is a faulty product they sold that we never installed and are sending it back.]


      Regards,

      ***************************

      Business Response

      Date: 09/24/2023

      In response to the complainants rebuttal, we request that all seals, gaskets and filters be replaced upon installation. The complainant did agree to this upon the purchase of the engine. Since the complainant decided to send back the engine and not install it,they will be charged a 25% handing and processing fee plus shipping costs.

      The complainant purchased a used engine on 07/06/2023 and the requesting a refund.

      The complainant purchased a used engine on 07/06/2023 and the order shipped on 07/14/2023. The complainant alleges that the engine upon inspection had a leak. The complainant opened a Free Warranty Claim to get a replacement engine or a refund.

      The specific sections of the Terms and Conditions state as follows:
      We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************

      After review, per the Terms and Conditions of our Free Warranty, leaks are not covered. The Free Warranty Claim was closed. The complainant can look to send the engine back to us but would be charged a 25% handling and processing fee for returning the engine plus shipping costs.


      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      SW Engines **************** Team

      Customer Answer

      Date: 09/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [We have already sent the engine back. Over a month ago!! And your team has failed at responding to our 7 follow up emails regarding our refund. You have our $2895 plus the returned engine (since we never installed it.) This is terrible how you are handling business. Additionally, we are still requesting the full balance. Your customer service rep sold us on a defective engine and never mentioned it had a leak or that leaks were not covered in the warranty. She was very adamant about us inspecting it before we installed it and said if we were unsatisfied we could send it back for a FULL REFUND! She NEVER said anything about a 25% restocking fee. This is absolutely ridiculous and we do not accept. Please send a full refund so we can close this matter. If this needs to be escalated to your supervisor or manager - please get them involved and them call the number on file. ]


      Regards,

      ***************************

      Business Response

      Date: 10/04/2023

      In response to the complainants rebuttal, we request that all seals, gaskets and filters be replaced upon installation. The complainant did agree to this upon the purchase of the engine. Since the complainant decided to send back the engine and not install it, they will be charged a 25% handing and processing fee plus shipping costs. The complainants request for a full refund is not approved.

      The complainant purchased a used engine on 07/06/2023 and the requesting a refund.

      The complainant purchased a used engine on 07/06/2023 and the order shipped on 07/14/2023. The complainant alleges that the engine upon inspection had a leak. The complainant opened a Free Warranty Claim to get a replacement engine or a refund.

      The specific sections of the Terms and Conditions state as follows:
      We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************

      After review, per the Terms and Conditions of our Free Warranty, leaks are not covered. The Free Warranty Claim was closed. The complainant can look to send the engine back to us but would be charged a 25% handling and processing fee for returning the engine plus shipping costs.


      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      SW Engines **************** Team

    • Initial Complaint

      Date:08/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from quality used engines in ********* for ******* it never showed up the company stopped answering the phone does not answer the emails and will not refumd my money.I had to find another place to get a engine for my ******* has been almost a month now.My truck is fixed and I want my money back I dont believe they should be able to do business

      Business Response

      Date: 09/01/2023

      The complainant purchased a used engine on 07/10/2023 and is requesting a refund.

      The complainant purchased a used engine on 07/10/2023 and due to us not being able to supply the engine to the complainant we cancelled the order.

      After review, the complainant was issued a refund in full for $3120.00 on 08/07/2023.


      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Quality Used Engines **************** Team

    • Initial Complaint

      Date:08/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/27/23 I purchased 300-71341B 2013 SCION FR-S ENGINE WITH AUTOMATIC TRANSMISSION (INV416990) from ******* for a total amount of $5745.00 ($5395.00 for the motor and a $350.00 core charge). Their paperwork says the product will ship within **** business days. On the 12th business day (05/16/23) I received an email from ******* stating the shipment would be delayed. The email stated there was a SLIGHT DELAY". How much is a slight delay? A day, a week, a month? How long does one have to wait for their product to not be charged a fee? On the 15th business day (05/19/23), I cancelled the order because ******* did not deliver on their allotted ship time, nor could they provide me with a ship date. I waited more than enough time. I would never have cancelled the order had the motor been shipped within the time frame they themselves said the product would ship. The PRODUCT NEVER LEFT THEIR FACILITY, and therefore the cancellation fee should be waived. I feel this is very fraudulent of ******* to even consider charging me a 25% cancellation fee of $1436.25 when they are at fault for not shipping the product within a timely manner. THAT IS A LARGE AMOUNT OF MONEY TO CHARGE A CUSTOMER FOR A PRODUCT THAT WAS NEVER RECEIVED! They are running quite the **** and I cannot believe that they are still allowed to operate.

      Business Response

      Date: 08/25/2023

      The complainant purchased a used engine on 04/27/2023 and the complainant is looking for a refund for the engine.

      The complainant purchased a used engine on 04/27/2023 and due to unforeseen circumstances, the engine wasnt shipped out before the complainant cancelled their order.

      After review, we will be issuing a refund to the complainant this week and the complainant should see the refund in 3-5 business days.
      ,
      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      ******* **************** Team

    • Initial Complaint

      Date:08/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a car engine from southwest engines. They said it will be delivered in 2 weeks. Its over 3 weeks, I have not received it and I asked for my money back, they will not pick up my phone. When my husband called them, they slam the phone on him. I just want my money back. I dont want the engine anymore

      Business Response

      Date: 08/21/2023

      The complainant ordered an engine on 07/15/2023 and is wanting a full refund.

      The complainant ordered and engine on 07/15/2023 and complainant was waiting for the engine to ship out.
      The specific sections of the Terms and Conditions state as follows:
      5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

      8. Orders usually ship within **** business days.

      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
      After review, the complainants order did ship out on 8/11/2023 and the complainant is able to deny the shipment or ship it back, but they would be charged shipping and a 25%handling and process fee. The complainant also did do a chargeback on 8/10/2023.The complainant can keep the engine, or ship it back it is their choice.a

      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      SW Engines **************** Team

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a motor from SW engine with a 5-year warranty the motor went out after one year they will not honor my warranty they are saying that I did not activate the warranty within ************************************************************************** that my motor was attacked to the engine and that I would have 5 years from the date of which I purchased it for it to be under warranty now that I reach back out to them telling them something is wrong with the motor they want to tell me oh I didn't activate a warranty within 10 days they never told me I had to activate a warranty they never told me any of that they told me that my warranty was just already attached to the engine and now that I need them to replace the motor they totally denied my claim after I gave them $7,000 for a motor that was no good I have had the motor less than a year I didn't ask them for a refund I asked him to replace the motor that they sold me which was no good and now they're telling me they're not going to do anything for me absolutely nothing and they hung up in my face and each time I called they were hanging up in my face I don't know what else to do.

      Business Response

      Date: 08/21/2023

      The complainant ordered an engine on 06/01/2023 and is wanting a replacement.

      The complainant ordered and engine on 06/01/2023 and it shipped out on 06/17/2023. The complainant alleges the engine went out after a year after installation. The complainant tried to file a warranty claim but was informed their Free Warranty was not active.
      The specific sections of the Terms and Conditions state as follows:
      11: The part must be installed AND warranty activated within 10 Business Days of delivery or the Free Warranty shall default to a 6 Month ****************** Warranty from the original date of purchase and installation for engines and 3 Month ****************** Warranty from the original date of purchase and installation for all other purchased parts.

      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
      After review, the complainant did not activate the Free Warranty after 10 days from delivery of the engine.The complainant was aware of this when they purchased the engine with the Terms and Conditions of the Free Warranty. Since the Free Warranty was never activated,and past, current or future warranty claims will not be approved. The complainants request for a replacement is not approved.

      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      SW Engines **************** Team

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased on 6/29/2023 from SW Engines a ***** engine in the amount of $3,120. I paid a certified auto shop $1800 to install this engine. I noticed right a way the water pump was leaking which lead me to run a *** check on the engine. The *** reported 3 owners not 1 and the miles reported were 170K not 64K almost 3 times what was guaranteed in the purchase. I have reached out to SW Engines via phone ************. Spoke to Rev with claim ****** on 8/7 (original claim filed 7/27/2023) and they were escalating the ticket. Received an email yesterday stating the water pump isn't covered. The problem is the false advertisement on the engine mileage. I would've never paid $3,120. for an engine with 170K miles. I am looking for a huge price adjustment if not a full refund. The engine is in my car. If I need to remove it they need to incur that cost. Most calls are un-answered or voice mail is full. I am now looking for assistance from the BBB.

      Business Response

      Date: 08/21/2023

      The complainant ordered an engine on 06/29/2023 and is requesting a price adjustment or refund.

      The complainant ordered an engine on 06/29/2023 and it shipped out on 07/13/2023.The complainant alleges the engine had way more miles on the engine then what was stated when ordered.
      After review, we would ask that the complainant make the engine available for pickup and let us know,and once we pick the engine up and have it back in our possession, we can start the refund process.

      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      SW Engines **************** Team

    • Initial Complaint

      Date:08/09/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Invoice# ****** 6/6/23 I called to make the claim that the engine was shot 7/13/23 Called warranty department was told the engine was in shipping 7/17/23 Called warranty again due to lack of an update of any sort they said there had been no changes or updates on the warranty that was filed more than a month ago. Due to the lack of communication I decided to do some digging on the validity of the company and had I done my research before purchasing I would have gone elsewhere, because I've found many complaints. About no communication and the selling of bad parts. After the service I've received I can confirm the complaints to be a matter of fact. I paid **** for the engine and it blew up in a span of 2 months they finally sent the new one but they sent it to the wrong place and tried to make me pay to have it sent to the right place. They only fixed it after I threatened legal action and now that I've hurt their ego there trying to claim I never activated the warranty which I did. because If I didn't we wouldn't be at this point right now in the email it claims that if the warranty is not activated within 10 days of the engine being installed all warranties are nullified yet they still sent me a warranty form which I filled out now there saying it's a parts only warranty which makes zero sense

      Business Response

      Date: 08/21/2023

      The complainant ordered an engine on 12/09/2022 and it shipped out on 01/09/2023. The complainant alleges the engine was shot on 07/13/2023. The complainant did call on 06/21/2023 to file a warranty claim.The complainant did not ever activate the Free Warranty when the engine was delivered.
      The specific sections of the Terms and Conditions state as follows:
      11. The part must be installed AND warranty activated within 10 Business Days of delivery or the Free Warranty shall default to a 6 Month ****************** Warranty from the original date of purchase and installation for engines and 3 Month ****************** Warranty from the original date of purchase and installation for all other purchased parts.

      All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************************************
      After review, in good faith we did send a replacement to the complainant on 07/31/2023. Since the complainant did not activate the Free Warranty, and past, current or future warranty claims will not be approved. And requests for refunds for purchases or repairs will not be approved.

      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Engine & Transmission ********************** Team

      Customer Answer

      Date: 08/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [The warranty was in fact activated the engine was installed February 13 i called the same day to activate the warranty so im just going to take it to small claims court have them pull up the call logs that are recorded where the employee of this joke of a company clearly confirms that "the warranty is active and you dont need to do anything else" I pray the engine they sent this time isn't another hunk of scam so I don't have to deal with this "business" again]

      Regards,

      *******************

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase from Used Engine and Transmission .com **************. *********. 8 May 2023. A used engine. 2.4 L 4 cylinder for **** ******* Sonata $1480.00. Invoice number ******. Cancelled order on 21 June after repeated delay in shipping. Was informed I would receive refund after review and processing cancel request. I became very suspect and have contacted a supposedly Customer Support Rep. on 7, & 19 July and 7 Aug 2023. Got same canned response from each that my refund was being processed. I feel I am a victim of Fraud.

      Business Response

      Date: 08/21/2023

      The complainant ordered an engine on 05/07/2023 and is requesting a refund.

      The complainant ordered an engine on 05/07/2023 and canceled their order on 06/21/2023.
      After review, since the complainant canceled their order, we have processed a refund for the complainant,and they should receive it within 3-5 business days. If the complainant does not receive it please let us know.

      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Used Engine ***************************** Team

      Customer Answer

      Date: 08/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

       

      REFUND HAS BEEN RECEIVED


    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a motor received a broken motor. Submitted a warranty claim and now I'm getting no response. They won't answer my calls or return my emails.

      Business Response

      Date: 08/11/2023

      The complainant purchased a used engine on 11/03/2022 and the requesting a refund for parts and labor.

      The complainant purchased a used engine on 11/03/2022 and the order shipped on 11/08/2022. The complainant alleges that the engines was received broken. The complainant alleges that timing chain, actuators, seals, oil pan needed to be fixed from invoice submitted.

      The specific sections of the Terms and Conditions state as follows:
      1: The engine warranty covers block, heads, and all internals. Bolt-on accessories,wiring and sensors are not warranted.

      2: Engine warranties are limited to manufacturing defects in the block, heads, pistons,crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses,water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.


      16:We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ************************************************************************

      After review, the items the complainant supplied us in the invoice from their repair shop are not covered under the Terms and Conditions of the Free Warranty. Since the items are not covered, a refund for parts and labor has is not approved.


      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Used Engine & ***************************** Team

      Customer Answer

      Date: 08/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  If you guys consider a timing chain as a bolt on part that's just crazy talk. No where on my invoice does it say anything about a oil pan. It actually states If u guys want the mechanic to pull the pan and look for timing chain guides they are willing to do that. This business is very unprofessional and should not be selling motors. The milage they claim are on the motor are actually false. The warranty they offer is trash doesn't cover a single thing and they just ignore ur calls or say they are gonna escalate your claim to the manager and u should hear back that afternoon or the next day. All around a business that has several different websites that operate under the same building. And also has pending lawsuits against them. Per your own warranty guidline a timing chain is a internal lubricated part that should be cover. 

      Regards,

      ***************************

      Business Response

      Date: 08/31/2023

      In response to the complainants rebuttal, the timing chain is not covered under the Terms and Conditions of the Free Warranty but if you do change it, it will not void out the Free Warranty.

      The complainant purchased a used engine on 11/03/2022 and the requesting a refund for parts and labor.

      The complainant purchased a used engine on 11/03/2022 and the order shipped on 11/08/2022. The complainant alleges that the engines was received broken. The complainant alleges that timing chain, actuators, seals, oil pan needed to be fixed from invoice submitted.

      The specific sections of the Terms and Conditions state as follows:
      1: The engine warranty covers block, heads, and all internals. Bolt-on accessories,wiring and sensors are not warranted.

      2: Engine warranties are limited to manufacturing defects in the block, heads, pistons,crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses,water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.


      16:We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ************************************************************************

      After review, the items the complainant supplied us in the invoice from their repair shop are not covered under the Terms and Conditions of the Free Warranty. Since the items are not covered, a refund for parts and labor has is not approved.


      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Used Engine & ***************************** Team

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered motor on 7/15/2023--received a conformation that day ----on July 18th received notice shipping **** days----called and spoke to **** 7/28/2023 to be told that it would be shipped Friday or Monday. no sooner did I hang up the phone and get an email that said "we are experiencing a slight delay" ----7/28 called again spoke to ***** she informed me she would check on it and get back to me---she never did---7/31/2023 I again called spoke to ***** again she said oh I'm sorry I will have the shipping manager call you back after 12 when he comes in----No phone call---called again on 8/1/2023 ***** advised me again well didn't you get an email (no) "I just checked and it should be shipped Tomorow or the next day" I advised ***** I would like to cancel the order. She said I will send you the email to do that-----I received the email filled out the request, in fine print it states that I will be charged a 25% restocking charge.---I read reviews on the company to late, should have done it before I ordered, I don't believe there was ever a motor to ship and should not be charged a restock fee. The cancelation said they have to review and process this request. At this time, there is nothing further we need from you. I paid with a bank card, took a business loan to do this job for the customer. Help me please they owe me $3730.00.

      Customer Answer

      Date: 08/02/2023

      Oh thank you very much for your swiftness. In this matter, they did refund me over 25% of this purchase. They are claiming that the 25% is a restocking fee. I do not believe that, because they never had this engine unstocked, or in route to me, it never reached shipping. So, for that reason I should be returned my restocking fee, for there was no restocking to do. They charged me 930 ********************** my opinion, they owe me a lot for the job that I lost due to this company. 
      ***********************************

      Customer Answer

      Date: 08/03/2023

      I put in complaint on Engine & Transmission world, They refunded me ******** please note my complaint to be for $932.50 restocking fee since they never had the motor to send to me. *******

      Business Response

      Date: 08/11/2023

      The complainant ordered an engine on 07/15/2023 and is wanting a full refund.

      The complainant ordered and engine on 07/15/2023 and cancelled their order on 08/01/2023.
      The specific sections of the Terms and Conditions state as follows:
      5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

      8. Orders usually ship within **** business days.

      All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************************************
      After review, the complainant did cancel their order and per the Terms and Conditions of the Free Warranty, if an order is canceled they will be assessed a 25% handling and processing fee. The complainant did agree to this with the purchase of the engine. The complainant also canceled their order while we were still within the normal shipping times. We did issue a refund to the complainant on 08/01/2023 in the amount of $2797.50 which reflected a 25% handling and processing fee.The complainants request for a full refund is not approved.

      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Engine & Transmission ********************** Team

      Customer Answer

      Date: 08/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
      when I made this purchase, I assumed I would get an engine. They claim they were with in the shipping window and they were not over the shipping window. There was never anything in the first purchase that stated that there was a 25% restocking fee. I do admit there was one on getting a refund. I have looked up this company online. They have sent bad engines to people and they have taken back this 25% restocking fee. I dont believe they had any intentions and sending me a motor. Every time I called, they lied to me, hung up the phone and then sent me an email that stated its on delay. This is a scam people need to know this is a scam.



      Regards,

      ***********************************

      Business Response

      Date: 08/21/2023

      In response to the complainants rebuttal, the complainant canceled their order within the 14 business days which we say when orders usually ship.The Terms and Conditions of our Free Warranty are very clear on our site and the complainant was aware of these when they purchased the engine. Since the complainant canceled their order, they were charged a 25% handling and processing fee. The request for a full refund is not approved.
      The complainant ordered an engine on 07/15/2023 and is wanting a full refund.

      The complainant ordered and engine on 07/15/2023 and cancelled their order on 08/01/2023.
      The specific sections of the Terms and Conditions state as follows:
      5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

      8. Orders usually ship within **** business days.

      All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************************************
      After review, the complainant did cancel their order and per the Terms and Conditions of the Free Warranty, if an order is canceled they will be assessed a 25% handling and processing fee. The complainant did agree to this with the purchase of the engine. The complainant also canceled their order while we were still within the normal shipping times. We did issue a refund to the complainant on 08/01/2023 in the amount of $2797.50 which reflected a 25% handling and processing fee. The complainants request for a full refund is not approved.

      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Engine & Transmission ********************** Team

      Customer Answer

      Date: 08/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      This motor was to be shipped with in 14 days **** it was delayed.  I canceled the order due to the phone calls said it would be shipped with in the next two days.  I hung up the phone and within an hour later received a delayed email.  When I called back, they said the shipping manager would call me back.  I never received a call back.  I again called and was told "sorry, I just spoke to him it will be shipped soon" . I then went on the net and found, many reviews stating that engines came a month late, the engines were no good, one even said it never came and when the asked for their money back they did the same thing charged them 25% and said it was ready for shipping.  The State of ********* said they went to the company, and it was nothing but an office.  

      I don't believe that I was ever going to receive this engine or when i did, receive one it would have been below the spec's that they advertised. I never knew about the 25 % charge until I canceled, and it said restocking fee, you cannot restock something you never had to ship to me in the first place.

      Regards,

      ***********************************

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