Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Engine Shopper, LLC

  2100A E College Ave Cudahy, WI 53110-2803

• 

  Southwest Engines

  406 S Boulder Ave Ste 200 Tulsa, OK 74103-3503

• 

  Engine Shopper, LLC

  2525 East Paris Ave SE Ste 100 Grand Rapids, MI 49546-6191

• 

  SW Engines

  7856 Westside Park Dr Mobile, AL 36695-8541

• 

  SW Engines

  3828 Brannan Dr S Mobile, AL 36693-3905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Mach of 2022, I purchased an engine from Quality Used Engines (*************************************************** *****) for $3070. I waited over a month for them to send my engine. I received the engine and paid a lot of money to have it installed and was to receive a $500 core charge if I returned the engine and I tried to and they would not let me the company sent me $70 and told me to keep it. because it would cost them more to ship it than for them to give me my $500 core charge back. After installation of the engine found that the engine was bad. The camshaft was messed up causing the engine to get no oil pressure in return the truck would shut down and not run. I contacted the company right away to get a new engine sent to me. It took them another couple of months to get it out and shipped to me. After receiving the 2nd engine it was also bad and had the same issues. We went through this process again and it happened a 3rd time. Now I have tried to dispute the charge with my credit card and they are having issues getting in touch with the company as well to help me get my money back. We are not out just the $3070 for the engine, we also paid to have and engine installed multiple times that never worked!

  Business Response

  Date: 01/10/2023

  The complainant purchased a used engine on 03/10/2022 and the complainant is looking for a full refund.
  
  The complainant purchased a used engine on 03/10/2022 and the engine went out for delivery on 04/04/2022.The complainant alleges that the engine was bad and after review we did send a replacement out to the complainant on 07/06/2022.
  
  The specific sections of the Terms and Conditions state as follows:
  1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: *****************************************************************
  After review, we did determine that the issues the complainant was having with their engine were electrical and not covered under the Terms and Conditions of the Free Warranty.Since this was not covered under the Terms and Conditions of the Free Warranty the complainants request for a refund is not approved.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Engines **************** Team
  
  

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motor for $3600 and was told would ship in 5-7 business days. After 4 weeks of bs I cancelled the order. They say I would be refunded in 3-5 business days and its been two months. They will not answer multiple calls or return my emails.

  Business Response

  Date: 12/30/2022

  The complainant purchased a used engine from ** 09/20/2022 and is requesting a full refund.
  
  
  The complainant purchased a used engine on 09/20/2022 and the engine was canceled on 10/28/2022.
  
  After review, the complainant did do a chargeback on their order, and we are unable to progress in the refund process until the chargeback is closed and processed.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  SW Engines **************** Team

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  im not sure what a chargeback is? If someone could tell what this is. They only thing I did do is put a complain through my bank. Is this what they are referring to? If so this was onlin in the last two weeks, what about the other 2 months they have had to refund. Wont answer my phone calls. 
  Regards,
  
  *****************************

  Business Response

  Date: 01/10/2023

  In response to the complainants rebuttal, a chargeback is where the complainant disputes a charge on their account. The Bank will investigate the dispute and issue a response on their decision. We are unable to move forward in the refund process until the bank has finalized their decision on the chargeback. Once that is closed we then can take the next steps.
  
  The complainant purchased a used engine from us 09/20/2022 and is requesting a full refund.
  
  
  The complainant purchased a used engine on 09/20/2022 and the engine was canceled on 10/28/2022.
  
  After review, the complainant did do a chargeback on their order, and we are unable to progress in the refund process until the chargeback is closed and processed.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  SW Engines **************** Team
  
  Tell us why here...

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for transmission in September, and after 6-8 weeks finally got someone to tell me they dropped the ****** beyond repair. Ever since I have been trying to get a refund. They always transfer to a full voicemail.

  Business Response

  Date: 12/27/2022

  The complainant purchased a used transmission on 09/30/2022 and is requesting a full refund.
  
  The complainant purchased a used transmission on 09/30/2022 and due to issues beyond our control we were unable to ship out the transmission to the complainant.
  
  After further review, we will be issuing a full refund to the complainant.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  Engine & Transmission ********************** Team
  

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022, I ordered a **** ******************** I paid this company $2895.00 on 9/6/22. For months, they told me that they had a motor and there were several issues. On two separate occasions stating that the motor was lost. They then said they had a third motor. They said it was shipped but it wasn't, then it was broken and needed fixing. I waited another two weeks and they shipped a motor. The motor they sent was a **** motor which was not what I paid for and it did not work. This motor was shipped back. They stated they would issue a refund. They only refunded me $1481.25 on 12/12/22., Since then I have left several messages for ******* at *********************. My calls have not been returned. I am unable to get my vehicle from the garage without receiving the rest of this refund, however, no one will speak to me. I do have several emails verifying all of this and the company states all calls are recorded. Please help me.

  Business Response

  Date: 12/26/2022

  The complainant purchased a used engine on 09/02/2022 and is requesting a full refund.
  
  The complainant purchased a used engine on 11/16/2022 and the order was shipped out on 11/16/2022. The complainant alleges that the engine was not the correct one for their vehicle. The complainant stated that they have a **** Jeep Wrangler and the engine that was sent to them was for a **** Jeep Wrangler.
  The specific sections of the Terms and Conditions state as follows:
  5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  17. OEM auto parts are interchangeable with multiple years, makes and models which means the same part is an exact fit for multiple makes and models as determined by OEM standards. We guarantee the part we sell to fit your vehicle.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: Used Engines and Transmissions (engine-transmission.com)
  
  After further review, we did issue a refund in the amount of $1481.25 which is a result of 25% handling and processing fee plus shipping costs. Since the complainant did return the engine which was for their vehicle, and per the Terms and Conditions of the Free Warranty, the complainants request for a full refund is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  Used Engine & ***************************** Team
  

  Customer Answer

  Date: 12/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Per my purchase receipt that was attached I purchased an engine on September 2022 not in November as the company stated. There were several various issues since September 2022.  I do not owe for the shipping or any 25% fee because the motor that was sent was not a motor that would fit my vehicle. I ordered a **** jeep wrangler engine as this year vehicle will only take a **** jeep wrangler engine. I did not purchase what they sent me therefore I should not have to be penalized for the companies error. If I order a bed and receive a stove I would not be charged to return the stove as it was not what I ordered. This is no different. I should receive 100% of my chatmrges back due to it was company error and your company should pay for that error not me. 
  Regards,
  ***********************

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Set on the 20th, 2022, and I have not received the engine as of today. My invoice number is # ******. ************ Manager never answer any call after over four months. One of the Managers, *****, does not even know how to delete his cellphone voicemail it becomes impossible to get anything done if you can not get anyone to give any update. One time I spoke with **** at shipping that he would call be back but no callback.

  Business Response

  Date: 12/27/2022

  The complainant purchased a used engine from us 10/19/2022 and is requesting a full refund.
  
  
  The complainant purchased a used engine on 10/19/2022 and the complainant alleges that we had issues getting the engine to them.
  
  After review, we were unable to send the engine to the complainant and issued a full refund in the amount $1695.00 on 12/27/2022.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  SW Engines **************** Team

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 28,***** ordered a motor 2 weeks later no tracking number I called .Then go an email saying order was canceled due to issue with motor and that my money was being refunded. As of December 14,2023 still No refund and after numerous calls to attempts to resolve this issue NO one will receive calls all way going to voice mail and never getting a return call.

  Business Response

  Date: 12/19/2022

  The complainant purchased a used engine on 11/11/2022 and is requesting a full refund for the engine.
  
  The complainant purchased a used engine on 11/11/2022 and we had to cancel the order due to unforeseen circumstances when it came to the engine.
  
  After further review, we did issue a full refund to the complainant in the amount of $3470.00 on 12/15/2022.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  Quality Used Engines **************** Team
  

• Initial Complaint

  Date:12/15/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a hold of them for a motor for ***** cx9 3.7. They sent me a motor from a 2009 ******** 3.5 or it was a 3.7 ********* would not work for my car. 2009 to 2011 it would, sensors were diff. timing chain, motor mounts an exhaust. 3.7 got changed 2012 to 2018 ***** cx9. a Dubble chain and more sensors motor mounts and exhaust. I had young's ***** dodge. And MAs auto talk to a man named *****. Told him it would not work. Sent the motor back over two months ago and got told I would receive all my money back. This all started back in late Aug. I have been in contact with the loan com. Pay tomorrow ************ Equity finance ************ An a hand full of people from Swangins. ************ ex.2066 Sanch Ex. **** **** and **** *********************. Then ******************* called me 8th of nov. sending money. Then a ***************** the phone up on me an a hand full of them did the same thing. ***** a boss did the same thing. Then **** from finance told me a return is on the way that was a month ago. **************** Ex. 6 hung the phone up to. Then the loan com. sent letters over got the same thing money is on the way. Nothing. I have it all down in writing an phone calls.

  Customer Answer

  Date: 12/22/2022

  I sent in what was going on with them and They have called me back got really rude with me. I got a check from them, but it was not full amount. So **** one of the bosses said he will get me the rest of the money. They still have not. I have names numbers conversation. Emails on all what is going on. This was the wrong motor an they are not holding up to the warranty end. It was them who messed up. If I have to summit everything, I put down the first time till now let me know. Ill send everything to ya.   

  Business Response

  Date: 12/23/2022

  The complainant purchased a used engine from ** 09/22/2022 and is requesting a refund.
  
  
  The complainant purchased a used engine on 09/22/2022 and the engine went out for delivery on 10/03/2022.The complainant alleges that the engine sent to them was not the correct one for their vehicle. The complainant did decide to have the engine sent back to us.
  
  After review, we did void out the loan the complainant had and on 12/12/2022 mailed out a check for the amount of $2090.00.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Engines **************** Team
  
  
  

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used transmission for my 2007 ****** Corolla from *******.com on 10/6/2022 for $1,645. Invoice number ******. I started a warranty claim on 11/1/2022. At the beginning of the claim I had contact with the company via email. They asked for a picture of the tag on the transmission and a video of the broken transmission. I sent a picture of the tag and stated that I had to wait for my mechanic to take a video of the transmission. I asked if I was able to get a refund for the transmission instead. I did not receive any contact from the company. I then got an email from their shipping department with a label for shipping and I responded to the email and told them there is no return and I had not heard anything from warranty. Since then I have reached out to the company but have not gotten any response. I would like a response from the company and to complete my warranty claim. I paid $1,645 for a transmission that they guarantee the performance of and it is broken. I have been without a car for quite some time.

  Business Response

  Date: 12/23/2022

  The complainant purchased a used transmission from us 10/06/2022 and is requesting a refund.
  
  
  The complainant purchased a used transmission on 10/06/2022 and the transmission went out for delivery on 10/18/2022. The complainant alleges that the transmission was broken.
  
  After review, we did request for the transmission to be returned to us and we did ask for further tested to be completed but these requested have not happened.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us. We are unable to move forward in any way until these requests have been completed.
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Engines **************** Team
  
  
  

  Customer Answer

  Date: 12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  The company does not follow through with responses. Each time I ask a question they fail to respond. Each time I ask about the warranty they ask me to provide more information about the broken transmission. Each time this happens I have to go to the mechanic and pay them to spend time and figure out the answer to the companies question instead of them just following through with the warranty.  I have asked if a refund was possible and if I will get a full refund or if I have to pay shipping and they only respond to part of the question. I would like to finish the process and have them actually follow through with something  instead I am stuck with a car that is still broken. Obviously email is not the best form of communication for them so if they could call me to resolve the issue that would be great  **********
  

  Regards,
  
  ***** Street

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my 2012 dodge ram **** began having issues with the motor, I began searching for a replacement as per suggestion from a a dodge dealership. Unfortunately their prices were extremely high and something I could not afford. I found ******* Remanufactured *********************************************** online and after seeing their pricing and going over their reviews I decided to give them a try. They offered a 5 year warranty on their remanufactured motors so it seemed like a great deal. I ordered the remanufactured motor and had it replaced at a reputable shop near home. After the installation, the truck seemed to have new life in it and I began my planned journey to WA state. The truck performed wonderfully and I had no issues until November of 2021. I then noticed a significant loss of power, then my engine developed a knock in the lower section of the motor. Immediately, I emailed ***, the gentleman who handles the warranty claims. At first there was an issue finding the paperwork for the core return and the claim could not be started. Finally, he returned my email with a solution. To take my truck to a shop, describe the issue and provide some additional information about the truck. I found two shops that would do the work but needed to touch base with ******* before they could proceed. I then supplied both shops the phone number to *** and according to the shops, they were never able to get a hold of him or the company. This resulted in the shops denying to perform the work in fear of not being reimbursed for the work. I then emailed *** with the issue and haven't heard anything from him for several moths initially until he suggested that I pay for the work and then seek reimbursement from the company. I was already out ***** dollars for the motor and the shop expanse to replace it. I was not willing to take a chance to lose more money. At this time, *** is unwilling to help me with reaching out to the shops and confirming how the warranty process will work. Leaving me stranded.

  Business Response

  Date: 12/28/2022

  The complainant purchased a remanufactured engine from ** 03/31/2021 and is requesting ** honor the warranty and repair the engine.
  
  
  The complainant purchased a remanufactured engine on 03/31/2021 starting 11/2021 the complainant started to allegedly have issues with the engine. The complainant alleges that there was power loss and a knocking.
  
  After review, the warranty department should be giving the complainant a call on next steps or they can have their mechanic call ************ and reference the warranty tracking number ******.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  ******* **************** Team
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 23, 2022 I inquired about a replacement used engine for my truck (2017 F 150 ~ crew can Lariat 3.5 turbo). I spoke with ******* (sales rep) at ******* ************ in *********. He quoted in in an email an engine with ~14k miles for $5195, which was reduced to $4995 at purchase on Sept 27, 2022 alpong with a transmission (so far, no issues). After several delays in shipping, I received a FED EX tracking number (**********) from "****" with shipping department. Approx 1 week later the engine was delivered to my mechanic and installed. After a couple of days, the engine started to have issues. I have reached out today to ******* to discuss the warranty (and twice he connected me to the warranty department (same number as above with ext ****). After waiting on hold for over 20 minutes, twice. I called back to ******* and no answer for 4 calls. Sept 23, **** QUOTE #: ******** Vehicle/Part: 2017 **** F150 / Used Engine - 3.5L turbo (VIN G, 8th digit)Price: $5195.00 (Used Engine)or Low Monthly Payments @5 Year or 50K ****************** Warranty image included Shipping: Free Shipping in all U.S. states except HI & AK Mileage: ~14K miles Notes: -We Ship Low Mileage Used Engines Nationwide Daily!-

  Business Response

  Date: 12/17/2022

  The complainant purchased a used engine and transmission from us on 09/23/2022 and is requesting a replacement.
  
  
  The complainant purchased a used engine and transmission on 09/23/2022 and the order went out for delivery on 10/13/2022. The complainant alleges that the engine started to have issues after it was installed.
  
  After review, we would ask that the complainant please go here: Used Engines for Sale:Used.*******.com and start a warranty claim and we then can take the next steps in the complainants request.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  ******* **************** Team