Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Engine Shopper, LLC

  2100A E College Ave Cudahy, WI 53110-2803

• 

  SW Engines

  3828 Brannan Dr S Mobile, AL 36693-3905

• 

  Engine Shopper, LLC

  6100 Wilson Rd Kansas City, MO 64123-1943

• 

  Engine Shopper, LLC

  4745 W 136th St Leawood, KS 66224-5923

• 

  Got Engines Inc.

  Jacksonville, FL 32223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $2745.00 was paid to ******* for a 99 ****** 2.7L I-4 used engine on 11/22/22 reference invoice ******. I never received a tracking number as of 11/29/22. I canceled the order on 11/29/22. Per their FAQ section at the very last statement- it says a 10% restocking fee will be issued for all cancellations. If the item has shipped youll be liable to pay for shipping. It never shipped, I never received a tracking number. I was charged 25% for cancelling my order. I emailed them and explained Ill agree to the 10%, but I do not agree to the extra 15%. I never received an answer. I was only refunded $2058.75. The correct refund shouldve been 10% off of $2745= $274.5= to a refund of $2470.50.

  Business Response

  Date: 12/05/2022

  The complainant purchased a used engine on 11/22/2020 and is requesting a full refund.
  
  The complainant purchased a used engine on 11/22/2022 and the order was canceled on 11/29/2022.
  The specific sections of the Terms and Conditions state as follows:
  4. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: https://used.*******.com/warranty.php
  
  After further review, we did charge the complainant a 25% handling and processing fee for canceling their order. The complainant was under the assumption that the processing and handling fee was 10%, which is for remanufactured engines. Used engines have a 25% handling and processing fee for canceled orders. Since the complainant did cancel their used engine order, they were charged a 25% handling and processing fee. The complainants request for a refund minus 10% handing and processing fee is not approved. We did issue a refund to the complainant on 11/30/2022 in the amount of $2058.75.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  ************************************** Team
  

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]4. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs. Q ?What is *******.com Return Policy?
  A: Order Cancellation: All orders will incur a 10% restock fee if cancelled after placing your order. In addition, if the part has been shipped, you will be liable for the cost of shipping to return the item to us. This only pertains to products which have not been installed. If the product has been installed, we will require a manager to review and decide if the product is eligible for return. Furthermore, it is a requirement that you speak to us in advance before attempting a return.
  I was not requesting a full refund. I agreed to be charged the 10% fee for the cancelled order as stated above. I never received a tracking number, how is it proven it was ever shipped? That's why I'm not agreeing to the full 25% fee for the cancelled order. I was charged an extra 15% for nothing. That's not good business, when you mention it being SUBJECT TO A 25% HANDLING A PROCESSING FEE IN ONE SITE AND THEN STATE ALL ORDERS WILL INCUR A 10% RESTOCK FEE on another. This company thrives on this very issue. Charging hard working HONEST people a fee for nothing. As I stated, I see no issue at all with being charged the 10% fee!
  

  Regards,
  
  *******************

  Business Response

  Date: 12/23/2022

  In response to the complainants rebuttal, only a 10% handling and processing fee is assessed when the purchased engine is a remanufactured one. The complainant purchased a used engine that had a 25% handling and processing fee for cancelled orders.
  The complainant purchased a used engine on 11/22/2020 and is requesting a full refund.
  
  The complainant purchased a used engine on 11/22/2022 and the order was canceled on 11/29/2022.
  The specific sections of the Terms and Conditions state as follows:
  4. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: https://used.*******.com/warranty.php
  
  After further review, we did charge the complainant a 25% handling and processing fee for canceling their order. The complainant was under the assumption that the processing and handling fee was 10%, which is for remanufactured engines. Used engines have a 25% handling and processing fee for canceled orders. Since the complainant did cancel their used engine order, they were charged a 25% handling and processing fee. The complainants request for a refund minus 10% handing and processing fee is not approved. We did issue a refund to the complainant on 11/30/2022 in the amount of $2058.75.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  ************************************** Team
  

  Customer Answer

  Date: 12/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an engine that failed within **** miles of installation. I have tried to submit a warranty replacement claim several times and I keep getting the run around. I keep getting different answers every time you call. I have submitted the recommended documents serval times. At one point I was told they were doing a quality check to ship the replacement and the next call I was asked to submit documents again. This company is the biggest scam out there. I was a refund on my purchase and them to pay for the new install.

  Business Response

  Date: 12/18/2022

  The complainant purchased a used engine on 07/21/2022 and is requesting a full refund for the engine and for the labor of installation.
  
  The complainant purchased a used engine on 07/21/2022 and it was sent out for delivery on 08/08/2022. The complainant alleges that the engine failed after only putting ***** miles on the purchased engine. The complainant called on 11/07/2022 stating the engine was burning oil and knocking. We did request the complainant send up documentation and information regarding pictures of the engine and pictures of the heat tabs.
  
  After further review, the complainant did not get us the requested documentation after being requested multiple times, and the Free Warranty ended on 11/16/2022. The complainants request for a refund and costs referring to engine installation is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  SW Engines **************** Team
  

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attached the picture of the email sent to the company with all the requested information. After email was sent I was told by another phone rep that the information was recived and the claims was being reviewed. On my next call I was told the motor was in quality inspection and I would get an email with shipping information. Next call was they did not have the documents again. I asked to speak to a supervisor and I was given a disconnected phone number. I have complied to all there request and I keep getting the run around. And further more the engine discription when I purshased was used motor with ****** miles on it , this was not the case. Extreme false advertizing.. And As far as the statement that my warranty expired on 11/16/22 they sold me this motor with a 5 year warranty how is it expired? 
  
  Regards,
  
  ****** Acco

  Business Response

  Date: 12/29/2022

  In response to the complaints rebuttal, our records indicate that the requested information was not all submitted when requested within 5 days of the claim being submitted which per the Terms and Conditions of our Free Warranty, resulted in the claim being denied.
  The complainant purchased a used engine on 07/21/2022 and is requesting a full refund for the engine and for the labor of installation.
  
  The complainant purchased a used engine on 07/21/2022 and it was sent out for delivery on 08/08/2022. The complainant alleges that the engine failed after only putting ***** miles on the purchased engine. The complainant called on 11/07/2022 stating the engine was burning oil and knocking. We did request the complainant send up documentation and information regarding pictures of the engine and pictures of the heat tabs.
  
  After further review, the complainant did not get us the requested documentation after being requested multiple times, and the Free Warranty ended on 11/16/2022. The complainants request for a refund and costs referring to engine installation is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  SW Engines **************** Team
  

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine and transmission from quality used engine in October of 2021. The motor and transmission were for a 2010 ****** Altima the years for this transmission go from 2008-20012. They sent me the right engine but not the right transmission. I didnt notice it bc I was unable to actually work on the car for about 8-9 months due to getting nerve blocks in my back and working at my job so much. When I called about the issue they told me warranty ran out and I told them it shouldnt be a warranty issue because it is the completely wrong year model transmission. So they went on to tell me they have a ****** specialist that is there and had him call me to tell me that it will work if I just change a few small components. I spent an extra $200 to buy the components and got the transmission in and lo and behold the transmission doesnt even work. I called the dealership and asked if they can program it to work and they said no that whoever told me that was lying to me just to get me to let it go. Now I have a car that is no good and paid $1,500 for a worthless transmission that they refuse to do anything about.

  Business Response

  Date: 12/05/2022

  The complainant purchased a used engine and transmission on 10/11/2021 and is requesting a full refund for the transmission.
  
  The complainant purchased a used engine and transmission on 10/11/2021 and it was sent out for delivery on 10/26/2021. The complainant alleges that the transmission that we sent out was not the right one for their vehicle. The complainant did not realize this until 8-9 months later.
  The specific sections of the Terms and Conditions state as follows:
  10. Engine or transmission must be installed AND warranty activated within 10 business days of delivery OR ALL WARRANTIES WILL VOIDED.
  
  17. OEM auto parts are interchangeable with multiple years, makes and models which means the same part is an exact fit for multiple makes and models as determined by OEM standards. We guarantee the part we sell to fit your vehicle.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: https://used.*******.com/warranty.php
  
  After further review, since the transmission was not installed within 10 days of delivery, per the Terms and Conditions of the Free Warranty, the Free Warranty is void. Since the Free Warranty is void, and the duration from when the transmission was delivered and the time of the complainant, we are unable to approve a replacement or a refund for the transmission.Any past, future, or current warranty claim will not be approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  Quality Used Engines **************** Team
  

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well it started out with an engine that I purchased along with a Warranty. Well the Warranty covered 5year or ****** which ever came faster. Its only been 2 years and ****** miles later. The Engine seized up and is now in the mechanic shop for over 6 weeks because the Company that sold me this engine and warranty are running scams. They have several companies under this same umbrella that have been doing nothing but dodging my emails and calls. Emails over **************************** the past 10 days alone. ****** the warranty **** mngr had me jump through hoops to get all this information of the engine block and pictures and diagnostic test and all this extra stuff my mechanic had to do just to get these pictures was a lot of work. They are now answering my calls and leave me on hold for today 11/30/22 since 8am I woke up just to call because my car is my only source of an income. Rental cars are very expensive. Long story shortened they are not even available or trying to help me. So Ive left them several Emails and voicemails and well I feel Ive been duped and need some help. Ive spent **** on the engine alone then another **** just for the swap and re install. The warranty should cover the damage parts and labor. Ive been trying so hard to be patient but that w**** thin 2 weeks ago. Please try to help me. Or do I need a lawyer. All Im simply requesting is they honor there warranty and send me the replacement engine and for them to cover parts and labor. Im outta work now because of this and have spent through any and all my savings to pay bills and I dont have any sources of income now because of This.

  Business Response

  Date: 12/05/2022

  Tell us why here...The complainant purchased a used engine on 11/14/2020 and is requesting a replacement.
  
  The complainant purchased a used engine on 11/14/2020 and it went out for delivery on 12/01/2020. The complainant alleges that the engine has seized up and was not working.
  
  After further review, the complainant did submit all the requested paperwork on 12/02/2022 and a replacement engine is being sent out to the complainant.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  Quality Used Engines **************** Team
  

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/2022 I purchased a used engine and my mechanic found metal fiber material in the engine. I was told by *** there sales rep that they pressure wash their engine. These metal fibers where from a wire brush. I tried to get in contact with the supervisor and after two weeks I finally talked with him on 11/14/2022 and he stated that he would issue a refund to ************ who I financed the engine through. That still has not happened. This is now effecting my credit. I need assistance in getting this refund as promised.

  Business Response

  Date: 12/05/2022

  The complainant purchased a used engine on 10/11/2022 and is requesting a full refund.
  
  The complainant purchased a used engine on 10/11/2022 and the sent out for delivery on 10/19/2022. The complainant alleges that there were metal fibers found in the engine.
  
  After further review, we would need the engine returned to me before we are able to issue a refund. Once the engine is in our procession and we inspect the engine, we then can continue with the refund process.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  SW Engines **************** Team
  

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased used engine from company filed a warranty claim and found out after a month is was not covered was offered partial compensation but then someone gave out some of my contact info to a dealership with my invoice number. Now I can't get a call back and it is ridiculous.

  Business Response

  Date: 12/01/2022

  The complainant purchased a used engine from us on 10/01/2022 and is requesting a full refund.
  
  
  The complainant purchased a used engine on 10/01/2022 and the engine was shipped out on 10/05/2022.The complainant purchased a engine form us and filed a warranty claim on the engine. The complainant did contact us on 10/31/2022 wanting a refund for the costs of repairs.
  
  The specific sections of the Terms and Conditions state as follows:
  1: Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches,sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc. Diesel Engines: We do not cover injectors, high pressure oil pumps, high pressure fuel injectors or any other part which is not part of the core engine as defined above.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: https://swengines.com/warranty.php
  
  After further review, on 11/30 we determined that the warranty claim was for a **** sensor, which per the Terms and Conditions of our Free Warranty, is a part we do not cover. Since we do not cover sensors, the complainants warranty claim was denied.
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  SW Engines **************** Team
  
  
  
  
  

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/11/22 I purchased a used transmission from *******. The transmission worked for less than 60 days. I then ordered a replacement from them. It took 30 days to get the replacement. I submitted a claim to their warranty department on 9/4/2022 to be reimbursed for the labor for installation of their faulty transmission. They have not responded at all to email and calls. I have all email correspondence with them. I included a picture of the unpaid labor invoice.

  Business Response

  Date: 12/05/2022

  The complainant purchased a used transmission on 05/02/2022 and is requesting a full refund for the labor of installation.
  
  The complainant purchased a used transmission on 05/02/2022 and it was sent out for delivery on 05/17/2022. The complainant alleges that the transmission worked for only 60 days after installation. We did send a replacement out on 09/16/2022. The complainant did not activate the Free Warranty when the original transmission was installed.
  The specific sections of the Terms and Conditions state as follows:
  10. Engine or transmission must be installed AND warranty activated within 10 business days of delivery OR ALL WARRANTIES WILL VOIDED.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
  
  After further review, even though the complainant did not activate the Free Warranty, in good faith we did send a replacement to the complainant. Since the complainant did not activate the Free Warranty, per our Terms and Conditions, the Free Warranty was void. The complainants request for us to pay the installation invoice is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  ************************************** Team
  

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The free warranty was activated and I was in communication with the ******* representative. I was instructed to mail my invoice for the completed work. This company has never returned a phone call or responded to an email. I paid to reinstall their faulty transmission and Im seeking reimbursement for the labor.
  
  Regards,
  
  Kuumba *******

  Business Response

  Date: 12/18/2022

  In response to the complainants rebuttal, we do not see that the Free Warranty was activated. Due to this fact, we are unable to approve the complainants request for a labor reimbursement.We would request if the complainant is able to show us that the Free Warranty was activated within 10 days of delivery as they stated it was activated.
  The complainant purchased a used transmission on 05/02/2022 and is requesting a full refund for the labor of installation.
  
  The complainant purchased a used transmission on 05/02/2022 and it was sent out for delivery on 05/17/2022. The complainant alleges that the transmission worked for only 60 days after installation. We did send a replacement out on 09/16/2022. The complainant did not activate the Free Warranty when the original transmission was installed.
  The specific sections of the Terms and Conditions state as follows:
  10. Engine or transmission must be installed AND warranty activated within 10 business days of delivery OR ALL WARRANTIES WILL VOIDED.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
  
  After further review, even though the complainant did not activate the Free Warranty, in good faith we did send a replacement to the complainant. Since the complainant did not activate the Free Warranty, per our Terms and Conditions, the Free Warranty was void. The complainants request for us to pay the installation invoice is not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  ************************************** Team
  

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I attached a communication email from this company. They did not email me any warranty information. My email is ************************ This company was emailing my mechanic. My mechanic was kind enough to forward me the emails after the defective transmissions was delivered.I never received any communication from this company. They sold me a defective product and I am requesting the reimbursement from having to reinstall the defective transmission. My mechanic finished the first transmission July 1, 2022. The transmission failed September 1, 2022. I attached the emails with my complaints to the which they never responded. I want to be reimbursed for the labor cost of $922.00.
  
  Regards,
  
  Kuumba *******

  Business Response

  Date: 12/29/2022

  In response to the complainants rebuttal, it was determined that the issues the complainant was having was not covered under the Terms and Conditions of the Free Warranty and since it has been past 30 days, which the complainant did agree to with the purchase of the engine, so a refund is not approved.
  
  The complainant purchased a used engine from us 07/18/2022 and is requesting a full refund.
  
  
  The complainant purchased a used engine on 07/18/2022 and the engine went out for delivery on 07/25/2022.The complainant alleges that the engine was in terrible condition and their mechanic had to put it in and take it out 3 times and replace external and internal parts. Due to this the complainant wanted to return the engine and request a refund.
  
  The specific sections of the Terms and Conditions state as follows:
  1. Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches,sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.
  
  15. We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
  After review, we did determine that the complainants oil leak was due to a valve cover that is not covered under the Terms and Conditions of the Free Warranty. Since it is past 30 days from delivery, we are unable to allow the complainant to return the engine for a refund. We would request that the complainant change out the valve cover gaskets. The complainants request for a full refund is not approved.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  ******* **************** Team
  
  

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response given was to my complaint. I am seeking reimbursement for the cost of labor for the 2nd transmission installation. The response is another example of the low quality and unorganized business model that I am experiencing.
  
  Regards,
  
  Kuumba *******

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, 2021 I (Davie) purchase a 5.4 Liter V8 engine for a **** F150 **** at the price of $2,870.00. The engine was installed where the mechanic discovered that the engine was not in working order. I contacted the business and was told i could receive a replacement engine or have the current engine that they first sent repaired by the mechanic and they would pay for parts and labor to have the engine in working order. I selected to have the first engine repaired because i was afraid that I would receive another bad engine and have to pay to have the first engine taking out and the replacment put in at an additional cost of $2500.00. The engine was carried to a certified **** dealership (******************* in ******, **) for repairs where I was then told by their mechanics that the engine was unrepairable and a new engine was needed. I then notified SWEngine(Engine Shopper LLC) when I told to send an estimate from the repair shop which i submitted to them. I was told by SWEngine(Engine Shopper LLC) that they couldn't pay that amount. And since the purchase had exceeded 30 days I could not receive a full refund. I made an offer to accept half of the purchase price and I have not received a response and when calling no one ever answer or gives a call back after leaving numerous voicemails.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission back in Aug. Paid for it in full was told it would take about 3 weeks to get it.After waiting and calling i finally got it 2 mouths later. After checking it out we found metal shavings in the trans.I call them and they made arranged to have it picked up and ether a new one sent out or a refund.So after playing phone tag and endless emails i got a refund for $410 on a $1750 trans and now they wont return my emails or phone call witch i have left over 30 messages and wrote over 30 emails. ****** was the order number.

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order and received an engine from this business, it did not run. I have contacted the company about this issue and now I do not receive any information back. It has been 3 weeks, still nothing.

  Business Response

  Date: 11/23/2022

  The complainant purchased a used engine from us on 08/24/2022 and the complainant is requesting a refund.
  
  The complainant purchased a used engine on 08/24/2022 and the order shipped out on 09/12/2022.
  
  
  The complainant alleges that the engine did not run when it was received. The complainant did file a chargeback on 10/25/2022.
  
  Until the chargeback is processed and closed, we are unable to move forward with the refund process.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  
  SW Engines Service Team