Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Ford of Delavan

  1234 E Geneva St Delavan, WI 53115-2002

  
• 

  Kunes Country CDJR of Oregon

  601 Gale St Oregon, IL 61061-2109

  
• 

  Kunes Auto & RV Management

  1900 Avenue of the Cities East Moline, IL 61244-4123

  
• 

  Kunes Country CDJR of Sterling

  3200 E Lincolnway Sterling, IL 61081-1773

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a New Jayco 5th wheel RV from Kunes in ********,**. The first trip out the furnace did not work, we called them and were told not to worry because it was under warranty.. We took the camper back and 5 weeks later they tell us they are waiting on Jayco to approve the part! We have camping dates and vacation so we tell them we are picking up the camper to use until they can get the parts for the furnace.. We go to their dealership and pickup our camper, the first issue is that they left it behind some storage place that is at least 3 blocks from them and it was totally unlocked. We go on our first trip with it and turn on the stove and the camper fills with propane. We look by the furnace and everything is just hanging loose! Wires and gas connections.. They also busted the access panel because they were too lazy to take out all the screws and just tried to bend it back. At this point we are totally disgusted with them! We now send Jayco an email complaining about this and they tell us the part was approved the same day that it was submitted so we were lied to.. we really dont want to bring it back there however we need our furnace.. We are at a loss.. we bought a New camper and were told everything was checked and working! They have continued to lie to us!! They had the nerve to tell us the bumpy roads must have broke it.. If we dont get this resolved soon then we will take them to small claims court and at least try and get a furnace!! ***** ********

  Customer Answer

  Date: 07/14/2025

  On Fri, Jul 11, 2025 at 5:11 PM <*****************************> wrote:
  Kunes RV did contact us and fix the furnace and the damage done to our panel. We are satisfied with that! Thank-you!

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Kunes Beloit back in September of 2024 to purchase a car that I'd seen on there website a 2019 ***** Traverse, When I arrived I was with my husband and we spoke with a salesman to get more information my credit was ran they stated I would need a co-signer due my husband being self-employed my father agreed to be my co-signer I was to come back the next day to finish at the time my husband couldn't go back with me so I went alone big mistake I was fully prepared to get the 2019 ***** Traverse but the next day they provided me a **** Explorer ******************************************************* approved thru there lending company. The **** Explorer 2021 Limited payment came to $726 a month and I was provided with a bi-weekly payment option to split the amount, So I accepted the **** Explorer 2021 Limited I went into the office and they allowed me to sign my portion of documents - but my father lived over 2 hrs away and he wouldn't be able to sign until I did my portion, They let me take the car that night - gas tank empty as the person who had the key had already left. Car was not detailed as there was dog hair all over the back. They had me sign a car rental agreement to use dealer plates until I could come back the next day after my father signed his portion to pick up my plates. Within the first few days my car's front end sounded loud and my husband called into Kunes we brought the car in to be serviced but they state they did the work but none of it was done. We recently had to replace all 4 tires and it wasn't due to wear and tear we were sold this vehicle with front issues end that were never fixed. WI buyers guide was not supplied at time of purchase. Having this car less than a year and there is always problems tired calling Kunes to seek a resolution did not go well. They stated due to not being a **** dealership they could not service,but according to the last time is got serviced at this dealership.

  

  Business Response

  Date: 06/27/2025

  Thank you for reaching out.  The Wisconsin Buyers Guide was signed by the customer at the time of sale and was included with all other paperwork.  Of course, we can provide a copy if needed.

  3 weeks and ***** miles after purchase, there were some front end axle seal issues, and Kunes did perform the repair at no cost to the customer.

  Customer is now reporting shifting issues, and our understanding was they were requesting a **** Store (all of our stores service all makes and models).   The customer did not purchase any extended service warranty, but the vehicle is covered under the terms of our No Fear Warranty, which is a limited power-train warranty, and only valid with regular maintenance.  A current CarFax report shows a ****** mile gap between maintenance appointments, so our team member informed them that maintenance records would need to be provided to make a claim against the No Fear Warranty.

  We would be happy to assist Ms. ****** at any location, but are not responsible for repairs after so many miles.  If proper maintenance records can be produced, the No Fear Warranty may still be in tact, and may cover some repairs, depending on the diagnosis and per the terms of the warranty.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2023 blue ****** ****** with ****** miles on it.a week later I get the vechical registration from DMV and it states the vechical is white in color with ****** miles on it .the business will not answer my repeated calls or txt or e- mails.

  

  Business Response

  Date: 06/27/2025

  We apologize for the inconvenience.  The correct odometer statement and MV11 has been sent to the state for processing.

  Customer Answer

  Date: 06/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23515987, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Richard Hacka
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a continuation from my first complaint #********. As I stated in the first one when I finally got my car and they told me I need to stretch the front and the back they also told me that my speakers were blown and again this is all stated in the first complaint so when I decided to also contact DOT I finally got a response to bring the car in. They had the car for over a month. I got the car back on June 19, 2025. Got in the vehicle drove it. Everything in the car is worse than it originally was and I video recorded it also. I received an invoice for the work that was done. All they replaced was the rear struts supposedly. Again, originally, when it was first brought in the first time, they stated I had bad struts front and back, and my speakers were blown. The rear struts or supposedly fixed the speaker. They stated they couldn't find a problem now it's the time and again the car smelled like a gas tank on inside. My back seat was pushed down can even put it back The rears trucks were supposedly fixed the speaker they stated they couldn't find a problem now it's his type and again the car smells like a gas tank come inside my backseat was pushed down and even put it back the way it was and the noise is lower than it was before I took a to them. Remind you just goes back to the first original complaint also because everything in that complaint is still a factor to lies that were told then when I get a car they noticed that that was true so yes at six point I want him to take this car get it off of my credit altogether and I want to be reimbursed for every payment that I have made on this vehicle. I will be contacting the **************************** again and making another complaint is business needs to be completely shut down. During this time of them having my vehicle, I have came across other customers that I've dealt with them in the past we have had negative experiences and are willing to back up there experiences to show what type of company they are

  

  Business Response

  Date: 06/27/2025

  I have reviewed your complaint, the sale documents and all service related records and spoken with the management at the store.  While I understand you have frustrations with the vehicle that your mom purchased, the vehicle at the time of purchase was inspected and showed no signs of issues that you have experienced since ownership began on February 18th.  Your first concern was brought to our attention in mid-April.  Once the vehicle came, we did an oil change and diagnosed your concerns, which included a rattle under the car, which ended up being shocks, which was declined by you, a warning light concern that could not be duplicated and a speaker issue that was the result of the bass being turned up all the ay and causing the speakers to fail prematurely, which was also declined by you.  None of these issues were present at the time of the test drive or the sale of the vehicle.  These concerns happened months after the sale of the vehicle.  Also, the vehicle was brought after it had been involved in an accident, wherein we replaced a mirror on the vehicle free of charge.  Most recently the vehicle was brought in and rear struts were put on the vehicle, again free of charge to you.  All of the concerns that you are still experiencing are maintenance related or damage that happened after the sale of the vehicle.  All vehicles are sold fully inspected with no implied or stated warranty.  A warranty was offered at the time of purchase but declined, which may have offered assistance to your current service issues.  We did provide goodwill assistance on a couple items, but all remaining issues or items will be the responsibility of the owner of the vehicle.  We would be happy to provide an estimate for all of your service concerns, but there may be diagnostic fees that would need to be paid prior to providing a diagnostic estimate. 
  
  Nicole Pieper
  Corporate Paralegal
  Direct Dial: 262-740-6412
  Cell:  414-737-0288

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23499191, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Vehicle seems to be very unsafe to drive. Chris is a compulsive, liar, and I just would like my money reimbursed to me that I paid for the vehicle taken off my credit report on my credit and my insurance payments that I paid for monthly..
  
  
  
  Regards,
  
  
  
  Melissa Smith

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No Fear Warranty Misrepresentation of warranty; our issue is the powertrain warranty. They do not cover the cost, fine print for transmission coverage is $2900, not the total cost that is portrayed by sales rep. ***** 125-point inspection that is tied to the warranty cannot be found online. They purposely mislead customers. If we have service done there, a 125-point inspection, we keep our warranty, which we've done. However, checking the dipstick transmission fluid isn't part of the check.... hence my transmission being ruined within one year of buying my vehicle with them. I've contacted all personnel sections all the way to regional manager, who had the audacity to tell me they were done discussing the issue because I have contacted a lawyer. Unreal. I have had the run around for two days, and due to work and no vehicle, my child must stay with someone else-- Kunes will not even provide a loaner vehicle nor price the vehicle for me because, the manager said, I contacted a lawyer. They wouldn't help me and answered questions before I had a lawyer, nor will they now that I have one. **************** is just the beginning of the issues at Kunes.

  

  Business Response

  Date: 06/26/2025

  Our No Fear Warranty is a limited coverage amount, and fully disclosed on all contracts signed.  We indeed offered a loaner vehicle while the service would be provided, but we cannot give a loaner car while a customer is contemplating whether they will use our services or not.  The No Fear Warranty is in tact and available if Ms. ************ chooses to engage our services.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to kunes GMC at *****************************************. To buy a new car for me. When I got there a ******* started helping me pecure a reliable vehicle but which I thought I purchased this vehicle I was told there was nothing wrong with it no oil leaks or anything wrong with it but when I drove it off the lot find out all window wipers were ripped the driver side window wouldn't row down and 6 days after I had purchased this vehicle the check engine light comes on with the code of p0420 which means the catalytic converter is bad the first one bay 1. That's a ******** repair I didn't even have the car 6 days before check engine light came on and the finance manager said he would repair my vehicle at cost Cost is a lot of money. Why would they tell me that the car had no problems if it really did have problems. They basically were hiding them from me I never was able to see the window sticker even though I did ask to see it there never let me till after the sale. Ain't right 6 days and a check engine light came on they planned that.

  

  Business Response

  Date: 06/26/2025

  We have issued Mr. Geiger a $600 refund.

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  The business made effort to help me with getting my vehicle fixed. Free diagnostics and a check to help repair it good going kunes.
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23456744, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  William Geiger
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Kunes on Thursday, May 29, 2025. Within 72 hours, the car shut off three times while I was driving with my infant. This posed a significant safety concern, and I was forced to replace the battery immediately at a cost of $****** addition to the battery issue, a warning light for the start/stop system appeared on Day 2 of ownership and has remained active. I contacted the dealership right away and requested reimbursement for the battery and a no-cost inspection for the ongoing system warning, which I believe was present at the time of sale.The dealership has refused both the reimbursement and to waive the $180 diagnostic fee. I understand that used vehicles can require maintenance, but problems arising within daysespecially those affecting drivability and safetyshould be the dealerships responsibility. I am requesting reimbursement for the battery and for the dealership to inspect and repair the start/stop system at no charge.

  

  Business Response

  Date: 07/03/2025

  Our General Manger, ***** ********, has attempted to connect with Ms. ******** so we can come to a satisfactory resolution, but cannot seem to get in touch.  *************** would like to speak with us and resolve this matter, ***** can be reached at ************

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle into the **** Kunes Delavan store on 03/24/2025 for an oil change. I was notified of several problems but most pressingly they could not open the hood to get access to the vehicle. The dealership informed me that the hood latch would be covered by the optional insurance as it is not a wear and tear component. I checked the fine print of the optional insurance protection plan and it was a covered component. I asked the dealership to contact insurance (**** ESP department phone number# ************) After a conversation between the two the dealership admit to breaking the latch to open the hood and as a result the repair was no longer a covered component because the dealership damaged it and the insurance claims the dealership needs to pay. The dealership is refusing to pay and claims it is an insurance issue. Neither side is willing to work with me on the issue. In addition I submitted an original repair receipt for a One-time canister purge valve replacement and followed the steps detailed on ***** website and brought the original copy as requested/required to complete the refund for the Customer Satisfaction Program (Campaign Code 24N07). Now the dealership claims they do not have the original receipt and I can not get reimbursed as a result. I believe this is unfair as I followed the correct steps and now the dealership is saying they don't have the receipt which is required for the reimbursement. I, for certain, had the repair completed before the customer satisfaction program notice was sent out and am definitely eligible for reimbursement for the repair but because the dealership lost the receipt I can no longer collect said reimbursement. It is not fair as I was told I could not submit online and needed to physically hand in the original paper receipt at the dealership. Once the receipt was gone the story changed and they could no longer help. I contacted several times and was told the admin was out of office several times over months.

  

  Business Response

  Date: 06/04/2025

  We are sorry for the frustration, but warranty approvals are out of our hands and up to the insuring agency.  Regarding the hood latch, when we submitted the claim, we were told that the customer said that the store had broken the latch and they denied the claim... we did not in fact break the latch, but did our best to repair it at no expense to the customer.

  Regarding the canister.  We believe that the claim has been approved, and as soon as payment is received by the dealership, we will refund the amount to Mr. ********

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was April 28th ******* was the purchase of a 2014 Infiniti QX60.We paid a little over $5,000 after ******** was Kunes of *****************We attempted to take it back they offered a discount on a part that cost the same amount of the vehicle. The sales guy intentionally played music and sang the whole time to cover a noise when I did notice it he said it was just the tires and I I found out from two different mechanics that that is a lie. It is either something in the front end differential or the transmission it is currently sitting at a mechanic shop. I know they knew about the mechanical issues with it because I have the carfax report that says they serviced it and checked it out they didn't disclose anything that was wrong with it.

  

  Business Response

  Date: 06/13/2025

  ****** family, 
  
  
  We would be happy to provide a refund in the amount of $3994.79 plus $500 for the inconvenience of this experience.  This would be a total of:  $4494.79
  
  
  We just need the vehicle back along with the Title of the vehicle.  
  
  
  Trading the vehicle in on something newer, with less miles is another option we would love to have the opportunity to give you the confidence you should feel when purchasing a vehicle from the Kunes Auto Group.  This will allow you to earn a tax credit, transfer the plates, and be 100% whole on the transaction.  We would like to remind you that we have "Kunes Certified" vehicles that come with a "lifetime powertrain warranty".  
  
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Kunes with a friend who was looking for a car! *** said he needed a cosigner, I was on the phone I told him that I would do it but there is a lock on my credit because I just dealt with Identity theft! I have a truck thru Kunes of belvedere jeep and ram across the street from the *** lot! Without permission *** did 8-9 hard inquiries on my credit. Going thru didn't lenders trying to get a ****** dollar loan in "my name" not the man who went in. He even did one with advia! Which is the credit union I go thru for my vehicle!! So it looked like I was trying to take out another loan.. my credit has wend down 44 points! I've already been scammed enough from the Kunes I go thru. My credit was 750 they gave me no paperwork I told them I could afford ******* they gave me a ****** a month payment! On a vehicle that has to have 200 a month full coverage! And I went there making ***** an hour! I knew nothing about getting a new car, they scammed me and now I stuck paying ****** for a 2019 jeep that had ****** miles on it and the stabilizer bar has broken twice in the year I've had it! I've tried talking to them telling them it's a lemon!!! The sensors are acting up in it now and It jerks like the transmission is going out!! These people are crooks. I need something done about! I believe I can sue for both issues! And I have proof of everything I'm saying! I need them to do something to fix this!

  

  Business Response

  Date: 05/23/2025

  Thank you for reaching out, but we're confused by Ms. ********* complaints, and our interactions with her have been quite negative, so we're reluctant to have our team members reach out again. However, we believe there is no fault from the Kunes organization.
  Regarding her co-signing for a friend, and our performing a credit check, we indeed had full authorization.  We use a system called Informative to collect credit applications and authorizations.   It provides top level security, and our team is not able to obtain any credit applications until the customer authorizes Informative to do so.  Furthermore, Ms. ******* had a lock on her credit, and after numerous requests from us to unlock, she must have done so.  Without this explicit action, we would not have been able to send her co-signer application to any bank.  Cosigning for a loan does affect credit scores.
  Regarding her vehicle service needs, we do not understand her claim that she was misled or sold a faulty product.  She purchased her vehicle at the end of March, 2024.  She came in for service toward the end of May, 2024, and a common issue for the Jeep Compass was repaired under warranty, and no expense to Ms. ************** Her first free oil change was performed in September, again, at no cost.  We can see in CarFax that she had an oil change done in another shop in February of 2025.  We also know that in April of 2025 our Oregon store performed a repair that was, again, covered under warranty.    Unless there are more repairs done by garages we cannot see, we don't believe she has paid for more than an oil change in a year.

  While we fully appreciate that drops in a credit score and any vehicle maintenance can be annoying, we do not believe that Kunes is responsible for any wrong doing in this circumstance, and ask the BBB to close this complaint.