Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kunes Auto & RV Management Group has 44 locations, listed below.

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  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Country Auto Group of Macomb

  3200 E Jackson St Macomb, IL 61455-7501

  
• 

  Kunes Auto Group of Morrison

  627 E Lincolnway Morrison, IL 61270-2948

  
• 

  Kunes Ford of Sterling

  2811 Locust St Sterling, IL 61081-1229

  
• 

  Kunes Honda of Quincy

  221 N 36th St Quincy, IL 62301-3742

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle, 2012 Buick Verano, on 11/02/2021, and warranty at Kunes ****** dealership in *********, ******** for total of *********+ tax. I had the vehicle towed to ************* in ******, ** for them to inspect the vehicle. ********* inspection came back with full timing chain assembly needs replaced. ********* filed the claim with TruWarranty. TruWarranty denied my claim for a part that had failed a month prior to my purchase & replaced from the dealership I purchased the vehicle in 11/2021. The same dealership that sold me the car replaced the catalytic converter a week after I bought the vehicle. The same dealership that sold me the warranty and won't honor my claim, the 3 oil change receipts from purchase, the maintenance records from the dealership that sold me the vehicle and the warranty for work replacing timing chain, oil gaskets, oil valves, engine light all done on 10/2021 and then the oil change and catalytic converter replaced the week after I purchased vehicle 11/2021. The vehicle from purchased to date has had ****** miles drove on the vehicle and 3 oil changes, provided all receipts for the oil changes with each having the company logo, location, and contact info. I purchased the vehicle 11/2021 for $11,830.00 plus tax & the warranty for $3,998.00 both from Kunes ******. & now I have a vehicle that I can not drive due to denied claim from parts that were replaced a month prior to my purchase. I provided the documentation & neither place will honor the claim or responsibility. I paid in full in cash for both vehicle and warranty at purchase 11/02/2021. The warranty company & the dealership are in a partnership that sold me the vehicle. The dealership is the ones that put on the timing chain kit, both vvt actuators, both oil control valves replaced, catalytic converter, and one of three oil changes. Now the car needs a full timing assembly. I had 3 oil changes from purchase to now & the car hasnt had even ****** miles put on. This is wrong.

  

  Business Response

  Date: 08/08/2023

  We're very sorry for the frustration and believe this only came to our attention today.  We were able to get the warranty company to approve the claim, so the work should be able to get started now.  As a side note, TruWarranty is not owned by Kunes.  We've communicated this to ******************, and believe she is satisfied.

  Customer Answer

  Date: 08/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Kunes Buick location Saturday 8/5/2023 in hopes to purchase a new car. I picked out a 2023 Buick encore. However I was told it did not come with all wheel drive. Therefore, I stated to sales person (***) I was leaving, he then asked me to wait a minute while he conversed with his team. Then GM (*****) came into the office with a sales pitch of selling me a used Buick Envision. I clearly explained multiple times that I was not interested in purchasing a used car for the same price/or more than a new car. The sales team explained that I would get a great price for the used car then gave me a sheet of paper with the cost of around $35,000. I asked clearly multiple times to state the interest rate and total cost of car. I was told that the price on the paper was it. Once I began signing documents the total price of the car was around $57,000 (clearly what I explained I did not want to do). The buyers agreement also stated interest at 8.1% (clearly why I asked multiple times because I would not have agreed upon this). At this point I felt as if ****'s sales practices are misleading and deceitful. It seems as if the sales team was trying to bamboozle me. At no point could I get a clear answer. Also the lifetime warranty is not explained until the end of sale when they state 10 year or ******* miles. ******* Manager (***) clearly seen my frustration when I asked for a refund of my down payment and to shred all documents pertaining to the Buick Envision (the car I was bamboozled into purchasing). At this point he began to locate the vehicle I originally asked for, with a much better interest rate. He showed me the car online in his office. He then called to see if it was available. I was then told the car would be ready for pick up that Wednesday. Today I received a call that car was not available, and could I choose another color. When I asked to speak with the *** sales person (Justice) got rude and stated he did not have contact info for the *** SCAMMERS!

  

  Business Response

  Date: 08/08/2023

  We're very sorry if things weren't well explained to **************, but there is no intent to deceive.   The $57,000 compared to $35,000 is likely a reference to the total amount at loan pay off which is disclosed in the loan documentation ($35,000 principal + interest).  We agree that it's a jarring difference, but simply a fact of a loan that we cannot control.  Further, in todays rates and given ****************** credit score (we're not insinuating bad credit at all, just clarifying that ones credit history - good, bad or neutral - largely determines ones interest rate), an 8.1% loan at 84 months is a favorable loan to achieve a payment - rates are indeed higher than they have been in recent history, but that's a fact we are all dealing with.

  We are still working with ************** to coordinate delivery, so we're a bit taken aback by receiving a complaint.  We hope to hear back from her today, and hope to have the opportunity to answer all of her questions and get her in a new vehicle that will suit her needs and budget.

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 2021 I went to this dealer and bought a car I was told was new, in October 2021 took the car in for noise in the suspension and was told this was normal now after almost 2 years the problem persists so I took the car to a different dealership and come to find out the car was actually sold to me with parts that were not factory installed and that the car was in fact USED not New .

  

  Business Response

  Date: 08/14/2023

  We are in the process of resolving this with *********************  The vehicle was indeed Used and clearly noted such on the sales contract.  However, ******************** is getting an estimate and our General Manager, will reimburse reasonable expenses.

  Customer Answer

  Date: 08/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ************************
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used vehicle from this dealership November 2022. Seven months later I am having issues where my air-conditioning system has gone out. I called the dealership to have it looked at but they were booked for a month and then called Again to be told to make an appointment, but they do not handle anything after a car is Bought being a used vehicle? With ****** miles and have brought it to four mechanics one being a **** dealership the ** unit will cost me $4000 or starting at $350 dollars just to start the process. I am very displeased that no one will help me with such a major expense. The car was supposed to be in good condition per my paperwork. as of today, my back brakes need to be replaced, I need all new tires which I knew I needed. They did tell me that, I was not given the option of an extended warranty. And now my ** unit is still not fixed totaling out per **** dealership in ******** ********. It would cost me $3000. Intern the fourth repairman. I had to replace a water pump and timing belt which cost me $1300.50 receipts will be attached. Im very discouraged that I had bought a used car knowing that I would get help. I will be reaching out to **** Motor Company about a used vehicle. I thought it was in good condition. I pay $500 for the loan for this car a month plus my insurance payments. Im very discouraged as a single person and I am not able to fix the ** unit. I think that this dealership to take a look at this vehicle and at least fix something out of the four which would be my ** unit which cost so much money I am very unhappy. Im very sad that I have a $19,000 loan payment and this dealership cannot help me with an ** unit. Why do I have to pay for the repairs? Im ************* and dont have the money to do so specially paying a loan payment on this car.

  

  Business Response

  Date: 08/11/2023

  ****************** has an appointment at our shop on the 14th, and we expect to satisfy her requests at that time.

  Customer Answer

  Date: 08/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a ******** from out of state, because it seemed like a good deal and they advertise that they specialize in out of state sales. That could NOT be farther from the truth. The entire process was a nightmare and we had to do a lot of work and research on our end to rectify their mistakes. 1. The advertised price did not include the *** warranty, which was one of the reasons we were interested in this vehicle 2. It took them over a week after the vehicle had arrived for them to send us paperwork. We were not given paper plates. 3. The sales manager lied about the paperwork and told us the registration and title paperwork had been sent out and it had indeed not been. They took so long with the paperwork, we finally had them mail it to us and had to pay a 5% penalty in sales tax because it took longer than 30 days from the sale. 4. The mileage was off by **** miles from the listing! One of the managers told us their DM drove it for 'a week or so' and offered us like .30 a mile to make up for it! 5. The Title arrived unsigned by both sellers, so we had to reach out them ourselves to get the title signed by the wife, who was listed on the title as a co-ower. The finance manager just told us to forge it and when i called him to question this, he never called me back.Sadly, that's not all that transpired, but those were the main issues we had. I would not recommend doing business with this dealer, they are a mess. We have purchased several vehicles for business and personal use and NEVER had these issues. The only positive I have to say is that our sales guy was pretty nice and tried to help us initially until the situation escalated

  

  Business Response

  Date: 08/14/2023

  This complaint has been addressed and resolved to the customers satisfaction.

  The customer has stated they will be editing their complaint to reflect their satisfaction with the outcome.

  Customer Answer

  Date: 08/21/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad headgaskets and never did fuel filters or my oil change.I could care less if my warranty is voided since I have my new vehicle completely torn to peices. Ive never been the type of person to bring a vehicle in for service, but I will not now more than ever I bought this truck about a month ago, and right off the lot I noticed a squeaky belt. I was rushed out the door with this truck so fast (they even forgot to collect my downpayment), so I notified them of the issue as I was leaving Before I got home, I started getting low coolant messages on the dash, noticed gelled coolant, white chunks of powder wedged in the reservoir, and a rock hard upper radiator hose. I notified them, tried to be hopeful, and never got any assistance or calls back. They did tell me to bring it in, but I couldnt drive 1.5 hours knowing that the coolant pressure was WAY over 20PSI and they know that. With all of the Kunes country dealerships, wouldnt you think I could just take it to Elkhorn and they could help me?! No because *** at kunes mad city doesnt share with other storesFor the past week, Ive been replacing parts and tearing down the truck to replace my headgaskets and staying up for days on end. Paying money out of my pocket for a repair that couldve been done in their possession before they sold it. But kunes decided that they would rather clean and oil coat the engine bay to hide the white coolant stains left all over the surrounding area of the reservoir. Makes sense why the belt was squeaking.*** at kunes also gave me his word that I would be taken care of, only because I held the downpayment until he told me that over his fake recorded line. I am well aware I shouldve returned it, but I will not deal with a back and forth argument with them. I 100% wouldve been blamed for the gasket. Ive been running this truck. Now Ive gotten the truck torn down and I can visually see the drivers side Headgasket is blown and the passenger side was recently replaced

  

  Business Response

  Date: 08/08/2023

  We are sorry for the frustration and its difficult to fix when our team cannot get to it.  Our Service Manager reached out to ************************ and have agreed to compensate him $800 for the parts.  We believe he is satisfied with this resolution.

  Customer Answer

  Date: 08/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 equinox antilock brake system stopped working on my way home from ******** to **** Macomb is an hour and 45 minutes away. My car was towed to *****, which was the nearest dealership through ****** services. My car has been sitting there for three weeks now and they were supposed to call insurance to file a claim for an extended warranty coverage, they have failed to do so even though we have called every other day for the past three weeks to ask them to please file the paperwork. My car has not even been submitted to the insurance, and they cannot give me a time of when it is expected to be done and thats not even the repair work they first have to file the claim and once its submitted they get the clearance to do repairs. . I own my own cleaning business and have not been able to work for three weeks now when I call, I get a bunch of excuses and no definite answers as to why somebody cant submit the paperwork.I am not able to file it it has to be the dealership. They will not return phone calls and no manager to speak with. I have NEVER FILED A CLAIM THROUGH BBB ************ is unorganized rude when you do call and just doesnt seem to care and cant answer basic questions regarding the vehicle that they have hostage. I have never experienced anything like this. I have no way to go get my vehicle as it is not drivable with no breaking system. I have begged and begged to just at least speak with some sort of management and figure out what is going on. And they continue to say nobody is available. Thats unacceptable. I have left messages every other day with the secretary and am constantly getting the run around. With no answers.

  

  Business Response

  Date: 10/15/2023

  We apologize for ************************ frustration.  The parts needed to complete the repair were on backorder - she retrieved her vehicle and we believe found another dealership to assist.  Our lack of communication is unacceptable, and our new managements team truly apologizes for our failure in that regard. 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2016 Jeep renegade from kunes **** in ******* ********* it was not disclosed that it was in a moderate accident it is bent the front windshield leaks and it goes kind of weird down the road I've tried several times to resolve this problem with Kunis and they don't want to do anything they want me to come up with $7,000 more to buy another car and take this one back I've been working on this for over 7 months and they say it's been since January but it's not the air conditioning don't work like we were told it did just like I said the accident was not disclosed about the vehicle the doors don't shut right it's a real pile and I want an exchange to a different vehicle

  

  Business Response

  Date: 07/27/2022

  We have received a complaint regarding the above ID at ********************** **** of ***********.  In the complaint it ****** from the customer that his complaint is with ********************** **** in ******* *********.

  Could you kindly send it to them?

  

  Business Response

  Date: 07/27/2022

  Thank you for reaching out.  ************** bought the vehicle last October, and returned to the dealership once last November for service, and all issues were addressed at that time.  Since then, we have offered to assist **************, but are unable to as he has not agreed to come into the store.   We would absolutely be willing to assist ************** in trading out of this vehicle, but cannot do this over the phone and with complicated credit issues.  Art ********, our Finance Manager, has asked to get ************** back into the store, and is willing to assist as best we can.