Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Ford of Delavan

  1234 E Geneva St Delavan, WI 53115-2002

  
• 

  Kunes Country CDJR of Oregon

  601 Gale St Oregon, IL 61061-2109

  
• 

  Kunes Auto & RV Management

  1900 Avenue of the Cities East Moline, IL 61244-4123

  
• 

  Kunes Country CDJR of Sterling

  3200 E Lincolnway Sterling, IL 61081-1773

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from the *********, ** location on 8/11/23. I was issued a temporary registration that expires on 9/11/23. I paid the dealership the tax, title and registration fees on 8/11/23. The dealership used ********* LLC to process the paperwork. I have not received my registration so I contacted *********. They received the paperwork from Kunes on 8/17. Kunes neglected to attach a Bill of Sale. On 8/21, ********* advised Kunes that they needed this to process the paperwork. Kunes did not submit the Bill of Sale until 8/30. The paperwork was submitted to the ** DMV on today's date. It is not possible for ** DMV to issue the title and registration prior to the temporary registration expiration. I have checked with the ** DMV and they verified that I can get another temporary registration but it would have to be done by Kunes. Kunes is refusing to do this and no longer will answer any of my correspondence. I am asking that Kunes reimburse me for having to rent a rental car because of their inability to submit the paperwork that was required. They also knew that this was because of their error and they flat out lied about it and attempted to place blame on the DMV's being back up. This is not acceptable behavior and they should be held responsible for their actions.

  

  Business Response

  Date: 09/06/2023

  The *** investigator is putting in a request for another temporary tag for her today, it will be emailed directly to the customer at the email listed above.

  
  

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  While another temporary registration is great news, this will only buy me an additional 30 days.  I spoke with the dealership this morning and they are still under the impression that the paperwork is at the ** DMV.  The dealership also informed me that they would upload another "Bill of Sale."  If this dealership does not know where the documents are at or what documents have been submitted, there is no guarantee that I will receive title and registration in the next 30 days; there is no guarantee that this dealership completed the paperwork properly.  This dealership continues to provide me with incorrect information.  I have been trying to get another temporary registration from this dealership since August 31, 2023, they refused to provide me with one!  Apparently, the only reason that I am getting another temporary registration is because an Investigator from the ** DOT had to get involved not because this dealership was trying to assist me.  I need a guarantee that I will receive title and registration within the next 30 days.
  
  Regards,
  
  ***************************************

  

  Business Response

  Date: 09/14/2023

  ********* titled the vehicle on 9/12/2023.  We apologize for the delay.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my *********************** 2017 they stated it had a lifetime power train warranty as long as I serviced at a Kunes dealer. All services done at kunes. Engine started having a water leak into cylinder. **** released a service bulletin stating this was a problem with the motor. Called Kunes **** and they stated I still had the lifetime warranty. Came to Kunes today and they state that the warranty expired at ***** miles I have ***** miles. *** they want **** for a new short block.

  

  Business Response

  Date: 09/12/2023

  Unfortunately ****************** did not have his vehicle serviced to the manufacturer recommended service specifications - waiting up to ****** miles between regular maintenance (twice the standard on more than one occasion).    This is frustrating, as it sounds like his vehicle was slightly over the **** Warranty period, but, without near-perfect service records, we cannot get **** to budge and cover the repair.
  This repair is not covered through our ************** train) Warranty. 

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  This is a problem that **** has known about and even put out a service bulletin on.  Had the service center been aware and noticed that the antifreeze had been low on several occasions to the point I had to put some in after services this may have been caught before the **** warranty was up.  Kunes could offer a goodwill warranty or even offer to foot part of the bill.  We were also going by the oil life monitor on the car for oil changes   If **** and you say that that mileage is too much then why is it a feature on the car?   I think this is just a run around to keep from honoring your products and lifetime powertrain warranty.   Being in law enforcement for the past 23 years I know when someone is trying to pull one over on me and when I spoke with your service manager I could tell he wasnt being 100 percent truthful.  I have even spoken with techs from other Kunes stores that have said Kunes should cover the repair or at minimum offer to split it due to the service bulletin that **** themselves put out stating there was a problem with the engine block and that they changed it in 2019..   

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/26/2023 I made a down payment of $1,000 towards a car. The financing fell through, so I just want my down payment back. The finance manager said she would contact me the same day and never did. I called and left a voice mail and still haven't received a response. All I want is better communication and my money back.

  

  Business Response

  Date: 08/30/2023

  We're working with ******************** on his refund - this is an odd situation, but we're hoping to resolve this quickly.  We are not intentionally trying to hold his deposit, and eager to return.  ******************** paid his refund with a credit card, and has been unable to produce the card or the account number in order for us to process the refund.  Without that information, we are asking that he dispute the charge with his credit card and we will of course allow the reversal.

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It is correct that I did not have the same DEBIT card, because I got a new one.

  It is false that you asked for my account number, why didn't we do that in the first place? Anyways the situation is resolved. I disputed the charge with my bank. 

  
  Regards,
  
  Decolieon ********

  

  Business Response

  Date: 08/31/2023

  Again - sorry for the hassle.  Sometimes procedures to protect the company can be frustrating.   We're pleased that it is handled.

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5 2023, paperwork for a 2021 Chevrolet Malibu was found in my fathers home *****************. After checking, it was found that a car was sold to him for $50,681.50 dollars. So i went to the dealership which he supposedly had made this purchase and requested to speak with the finance manager. *************************** (sales manager) told me that he would get someone out to me. After waiting around *************************** came over and asked what was the problem. I Explained to him the situation and asked how a vehicle was sold to my father without him ever stepping a foot inside of your dealership and he replied he would like to know. Then ************************** came out, which was the sales associate that made the deal. I asked would it be ok for me to see the paperwork for the deal and see how my dad signed for a car. He said I could not see the paperwork because I was a third party but said that my dad e-sign for the vehicle. Then I asked how could my father sign for anything because he is a disabled Veteran with cognitive issues due to a medical condition he cannot physically sign his name, he cannot drive, he does not have a computer, nor can he operate one, and he can not get around on his own. After leaving the dealership, later that day someone called my father and stated to him they were willing to take the car back for fair market value. After he explained that they would need to talk with me they hung up the phone. I went through his phone and called the number and inquired about who had called my dad about the car and I was told they were only calling to thank him for his purchase. I also called Ally the finance company to explain the situation and was told that they only deal with dealerships they don't deal with the customer directly. I further would like to know like to know how can he purchase a car that's more than twice his yearly income.

  

  Business Response

  Date: 08/28/2023

  We have resolved this issue with Mr. **** and his father.

  Customer Answer

  Date: 09/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The matter has not been resolved as stated by the dealer the finance company is still calling request payment.
  
  Regards,
  
  **** Page

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/21/2023 $25,699 (financed) $1200 down payment+Trade-In 2021 Chevrolet Malibu Lt *************** Activity/Fraudulent Claim Purchased a car and theyre refusing to disclose information regarding purchase agreement as well as refusing the agreement in general.No effort has been made to resolve problem.Customer # *******

  

  Business Response

  Date: 08/17/2023

  ************ and I spoke on the phone on 8/16 and resolved the issue.  Requested documentation has been provided and I encouraged ************ to contact me directly should any other questions arise or if there was any way we can assist him further.  

  *******************

  General Manager

  Kunes GMC of Belvidere 

  Customer Answer

  Date: 08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disabled and my sister moved here from ** to help care for me and get to appts. She came here beginning of May with no vehicle. She had a job and she started getting pre-approval invites for her $10,000. price limit. There were 3 cars we wanted to see from the mailer so she made an appt to go in and test drive the first vehicle but there ended up not being one to drive. We were promised another vehicle for her to drive the next day. We went in and they had a ****** Highlander for $10,000. that she test drove and decided to purchase. After a long wait we were informed that they were sorry but no one checked to see if that vehicle qualified for that loan so a **uple hours later we went home empty handed because there was not one other vehicle to substitute on the lot. Our salesman asked if he **uld have another chance. He called a **uple days later and in May 25 and said he found a vehicle we would absolutely love. We went in to drive a silver 2016 ****** Maxima and my sister did love it. She was thrilled as was I for her that they finally made it right. We waited while they **** up the paperwork. They came out and said she did not qualify for the loan! We said that she was already approved and what was the problem? I was not sure but being ill and having enough I expressed my displeasure at the situation and what did they need from us? They wanted $500. she didnt have. My credit was great so they said I **uld ** borrow. They called me in and told me where to initial and sign along with her. At no time did anyone mention that the rate was 22% with a $586. payment per month. I had no reason to question any of it and never intended on getting involved at all. She **uldnt afford it and it ended up that Kunes charged us $20,020. for the vehicle and not $10,000. This car was presented to us as a substitution. It took until fall for Kunes to agree to make this right but by then my sister had left the state and the car was repossessed. Now my credit is destroyed.

  

  Business Response

  Date: 08/17/2023

  This is an unfortunate situation that co-signors sometimes find themselves in.  All terms and amounts were fully disclosed.  There is nothing we can do to rectify it.

  Customer Answer

  Date: 08/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.l
  

  [Please type your response here.]
  I never received any correspondence from Kunes at all. My sister moved here to help care for me. She was approved for a $10,000.. loan and sent an offer to show her 2 cars. We went back 3 times and there were no $10,000. cars. She was offered a nice car presented to her as a SUBSTITUTION for the last cars they could not produce in her $10,000. price range. I was never supposed to sign anything. My own car needed repairs. They ended up selling her the substitution vehicle but for some reason the price of $20,000. nor the 22.% interest rate was disclosed and I HAD perfect credit. No one said this car was double the price nor would I have reason to expect this because no one made mention of the price. I have proof in texts and emails, plus correspondence with **************** Services for exploitation of a disabled person along with my local agency on aging. My sister needed a car to get to work or shed have to drive mine which is a 2008 in need of an $1,000. repair and not an option. She also needed to help drive me to appointments. I had no reason to believe that signing for her $10,000. car would turn out to be a $20,000. car. They also wanted $500. cash she did not have. The car was presented as a substitution by our sales person ******. I spoke with finance manager ********, First she told me to get lost but after hearing our story she claimed to want to help us. She texted a thread to keep in touch but neither of them ever looked for a vehicle to make this right though they claimed to. After getting the run around that they had no cars for us, not one, that ****** would continue to look. That never happened l. Upon using my extremely limited energy to finally return to the dealership in August/September, I was informed that ******** never made mention for him to find us a car at all!!! After a long conversation with the finance manager *****, they agreed to take the car back and take it out of my name then get my sister a vehicle that was $10,000. as originally promised to her. 
  That never happened. It caused so much friction between my sister and I that we no longer speak. The poliece had to get involved with retrieving the vehicle for repossession. Everyone knows the truth about this situation, starting from when they called her in to look at vehicles that werent on the lot or they didnt do their work in checking if she was truly eligible to purchase the other vehicle. All their fault. GM financing asked for a letter from Kunes about this that they failed to provide. I spoke with two more extremely rude and confrontational managers and what a disaster. I have been in customer service my entire career and this makes my blood boil, what they did to us, the level of dishonesty it takes to lie about the fact they agreed to take the vehicle back.  The managerTylor gave me some insane excuse that they didnt really want to sell us the last car they showed us. They only wanted to see if we qualified for a $20,000.loan!?!?!? Wait, WHAT??? Ok, that made no sense and further showed how low they will go to sell a.vehicle. They cared nothing about us. That she was on a limited budget and I was disabled and not involved. Or not supposed to be. I have attempted to address this with every manager there up to the corporate office and left messages for the second in command. The daughter in law of the owner or something to that effect. Two managers of the entire area named *****, two finance managers named *********** 
  No one works there for long. The receptionist named ******* saw the manager **** laugh at me several times. I told him he was a clown. He laughed some more and walked out on me. No one will take any responsibility or acknowledge there was ever a problem. Well this problem has affected my health very adversely and about put me in financial ruin. As stated, I have proof from several reliable sources about exactly what happened. Once on the BBB website I was shocked to read several stories from other potential customers where the same exact type of thing happened to them. A coincidence that they were all told the wrong price of the vehicle? I think not. Kunes should correct their mistake and try to save some face but Im sure its too late for that. I would have to print off all the correspondence from the situation and with my health declining rapidly I have been unable to do that. I am suffering cognitively and physically at the moment and since my sister ended up leaving I am finally able to start looking for someone else to help. ***** Services of ******** had to help get me started and provide me with the help I need to get up and out. Get groceries myself and have someone to speak with. I have suffered constant unbelievable migraines since this happened. My several Drs. would also be willing to provide notes about the incident and how it has made my health decline over the last year. Just tell me what youd like. Correspondence from Kunes themselves or notes from other professionals such as medical professionals and attorneys? The business would not even have the curtsey to provide us with a note that they finally offered to take the vehicle back.I thought they would willingly want to provide this to prove they tried to help us by correcting their mistake but when GM contacted them they refused to provide any such thing. I guess its because theyd see it as a possible admission of guilt on their part. It may seem like just another sale to them but to me its my life and my livelihood. No one deserves this. They think because Im disabled and my sister is gone that Ill drop the ball on this. There is no doubt this situation has caused me severe mental anguish when I was at the point over a year ago where I needed help with daily living badly. This has put me in a very bad way. Couldnt even provide a letter to GM stating the ****** Liars, thrives, they dont belong doing business in our town. Or anyplace else for that matter.

  Regards,
  
  *************************

  

  Business Response

  Date: 08/22/2023

  While we are very sorry for **************** stress, we are not able to correct her sister's repossession.  We have indeed gone through management changes, and sincerely apologize if any of our former staff members were rude or dismissive.  We are very sympathetic to the issues she's facing, but this is often an unfortunate result of choosing to be a **********

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to **mplaint ID ********, and have determined that this does not resolve my **mplaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  Thank you for your sympathy but I do not expect there is anything you can do about my sisters repossession now. I had to spend a lot of money to locate the vehicle and store it while I **ntinued since the month she bought it to get GM to do a voluntary repossession when they started immediately calling me for the payments. You see the problem was not simply that I had bad judgement by helping my sister.,its that I should have never been put in the position to ** borrow if you had been honest about the price of the vehicle in the first place. Had you not taken advantage of us by selling her a vehicle that was twice her price range of $10,000. none of this would have happened at all. I wouldnt had been asked to put my credit on the line by being a ** borrower. Your finance manager ******** did agree to finally take the car back, fix their mistake then sell her a vehicle in her price range, that would be $10,000. BUT ******** kept giving excuses that you were so slow that out of all your locations she **uld not find a single car to replace it with. She also sent me a text thread to her and our salesperson Armanis cell phone to keep in touch about it. There was a lot of **rrespondence between ******** and I. She said **ntact our salesperson but he would not return our calls. 
  after getting this same runaround for the summer, I went into the dealership in September. ****** informed me that ******** had never asked him to look for a replacement vehicle at all! I was furious and after a long time discussing, your finance manager ***** (the old *****, not the new), agreed for the se**nd time that Kunes should make it right and said to bring back the vehicle and he would fix the mistake because it was clear to everyone how we were taken advantage of! I was shocked to read all of the people besides us who had the same experience. I failed to mention that your general manager of all the Kunes named ****, (the old ****, not the new, he never returned my call), said that you were a Good Christian **mpany and didnt do business that way and what would I like to see done?). I told him I wanted you to take the vehicle back that you sold us as a substitution and sell my sister one in her price range of $10,000. He promised to have us a car by the end of that week but then he was gone from the **mpany too! What? There are no notes about these things? Plus I know when I went in there last, a few months ago, that ******** was still working as a finance manager. Surely she **uld have helped but she perpetuated this entire problem with her dishonesty. Sure, ****** no longer works there, same as *****, or ****, but that does not mean these people no longer exist and wouldnt attest to what Im saying. Everyone knows what happened to us. There is no shortage of witnesses to the carnage and stress it caused me. My sister was gone with the car by the time you finally decided to **rrect your mistake and now all the finance **mpany is asking for is a letter saying you offered to take it back over a price discrepancy but you refuse to do so and my credit has been destroyed due to your dishonesty and lack of timeliness. 
  Documentation to follow.

  Regards,
  ****************************
  *************************

  Customer Answer

  Date: 09/06/2023

  I could not respond sooner. 
  I am disabled and facing several major health crisis and Im doing my very best to comply within the allotted amount of time. This week and last, besides being ill, I have been working with the ********** of ***** Services. They have assigned me *************************************************************************************************************** my home as well as meals. This has taken a lot of time and I am very slow already and have not had help. Thank you for your understanding and consideration. If you need proof from medical professionals or IDHS please let me know and I will provide. Sincerely, PH

  

  Business Response

  Date: 09/14/2023

  We are very sympathetic to ****************** issues, but unfortunately our hands our tied.  Co-signing for anyone involves risks, and if ****************** sister defaulted on her loan, we would have no influence over a lenders actions.

  Customer Answer

  Date: 09/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  *** Kunes Auto Group Managers ******** (finance ****), ***** (head finance at the time of purchase and theres a new ***** now), and two regional sales managers named ***** and our salesperson ****** have all admitted fault in this issue after they first said the same thing as you are saying here but after hearing the details of how this all happened, they agreed to make things right because it was obviously dishonest to somehow substitute a $20,000. that was twice the price! How exactly was this a substitution? Where are they all now? Why did you drag your feet through this process instead of following through as promised? Why did you give us false hope **** ********, after changing your mind after hearing our story first tning? I have your texts saying youd look for a new car starting right away but months later, after giving you the chance, your salesperson ****** said you never even informed him to look for a call at all! Armani is no longer with you either. Your employees come and go and make posts about how working for Kunes was a bad mistake. Most likely they had a conscious and felt they were being forced into dishonest business practices to receive a paycheck.  
  GM finance manager even said your deal was completely shady. As stated before, I have encountered the same issues with you as many others who have complained against you. ***y are as follows: you lured her in with an advertisement that my sister was pre-approved for 3 vehicles of $10,000. We came in for her to drive but no vehicle(s).*** second time to drive a $10,000. ****** Highlander you apologized and then called us back to drive. You came out after drawing up the paperwork and apologized that she didnt qualify for that particular loan (because you didnt check and you wasted our time and my energy again). This third vehicle was presented by your salesperson ****** as a substitution for the three $10,000. vehicles on the flyer, none of which existed and the previous two $10,000. vehicles after. NONE of which existed, second most common complaint with your customer is that you do not clearly review the contract and the dishonest charges that ended up in the contracts some how, third most common complaint is that they ended up being charged way more in the final paperwork. All three of these things happened to us as well. Whats much worse is that you cannot dent the fact that all this happened. You put me through h*** while I was sick to try to straighten this out for my ******** *** very last time you came out and said you would not then sell her the final car. At that point I was really not well, needed my sister to have a car to get to work while meanwhile ** driving a 2008 vehicle worth about $3,000, why in the world would I co-sign for a $20,000, vehicle for her???? I signed to help get her out the door with her $10,000. vehicle because I felt it was a low risk situation for her to pay back $10,000. so how, oh how did your salesperson and finance manager sit across the desk from us saying sign here, print and date here and initial herewhen they were completely misrepresenting the price??? What was coming out of their mouths should have been none other than what was written on paper. Didnt see any of those details, no one said the price was double because it was clearly offered as a substitution for the other cars you offered her to purchase at $10,000. I have been trying to get you to follow through on your promise to us since the purchase of the vehicle because you were completely dishonest with us at the sale and then your offer to make things right. Youve just made my life, which is already extremely challenging, a stressful disaster by making several promises to us then dragging your feet or not following through. Youd rather further risk Kunes Auto Groups reputation like we dont matter as consumers and it wasnt really that important to you after all. I am not only asking to repair my credit report, Id like that to happen by also including the $2,000. left after the car went to auction. This is not listed about e but included in previous correspondence. - Better Business Bureau I have tried to contact my case manager about this. Left messages because the email youve provided seems to have omitted a (.) in the middle so my emails were returned. I called the main line to get clarification after not being able to get a response about submitting further documentation along with texts and emails from the Kunes Group offering to fix their mistake. Also to be able to fill in the fields that are blank (address and other personal info that say none provided). Id like to make sure you have everything needed. I also wanted to mention that I am not only looking for a change to my credit report, I am also requesting the $2,000. remaining balance to the finance company after the sale of the car. We wouldnt be having this conversation if Kunes was honest with us. I feel we looked like an east target and their blatant dishonesty and lack of following through on their promises to fix things had turned my life upside down. My sister came to help because my health was so rapidly declining. I have help from ****************** and ******************* of ***** Resource because I am permanently disabled and this situation was completely unnecessary and is sucking the life out of me. Please make things right with GM finance to correct this situation. Its a drop in the bucket for you Junes but for me its my lively hood  and my future at stake. Things fell apart with my sister over this very situation. I was unable to refinance to a very low rate down from your whopping 22% interest without her signature, I was unable to voluntarily surrender the vehicle or do anything to help fix this. I feel its awful that GM even offered to absolve me from blame if you simply provided them a letter before repo stating that you offered to take the vehicle back. You wouldnt even do that to help. Deplorable. *** new development I need to report is that I have a call and a text from your manager ****** asking me to attend a meeting with 3 managers who are higher up tomorrow (Monday) morning. I expect they will try to collectively steamroll me or offer to make this right as promised to me by Kunes so many times prior. I hope we can resolve this so we can part ways. Thank you.

  Regards,
  
  *************************

  Customer Answer

  Date: 09/20/2023

  Hi, this is to inform the BBB that my complaint #******** has been resolved to my satisfaction. I would like to rescind my original complaint from your website and replace it with a positive one. Could you please confirm and let me know how to make sure all is resolved on your end? 

  Sincerely,

  ************************* ************

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sat inside and had numerous hard inquiries added to my account only for the car lot to tell after all the paperwork was filled that the car I was attempting to buy was no good.

  

  Business Response

  Date: 08/16/2023

  ******************** came into the dealership to purchase a vehicle after the first attempted purchase didn't work out. When he looked at this vehicle and took it for a test drive it was making some "odd" noised which he and the salesperson both noted. after negotiating the deal, and coming to an agreement, our lot attendant took the vehicle to the gas station to put gas in it for delivery. While driving it there all the warning lights came on along with service lights indication a severe issue. ******************** wanted to go through with the purchase, but the sales manager knew it was a much larger problem that we would have to repair (if even possible). We declined to consummate the deal, based on the potential safety issue, as well as monetary loss that could be incurred in doing so. 

  ******************** came in again on 8/15 to look at additional vehicles. Unfortunately due to numerous circumstances we have yet been able to find an acceptable vehicle for him that also fits within his budgetary constraints. We will continue to look.

• Initial Complaint

  Date:08/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2021 Dodge Durango R/T on May 15th, 2023 from this location. We were told we had to purchase an extended warranty and GAP insurance since we were financing through Kunes. After calling ***** Fargo (where our loan ended up going through) they do not require warranty or GAP. We met with Kunes and found that we were also overcharged $1,995 for cermacoating, $3,867.97 for the cost of the car itself, $5,000 for the extended warranty, $1,200 for GAP and an additional $450.72 in tax. This is a total of $12,964.41 that we were overcharged by Kunes. We were not given a copy of our contract nor were we emailed the copy as requested since ******** said the printers were down. We found this out when we received the financing from ***** Fargo. We have since been credited only for the $3,867.97 to our loan and are paying for the interest with all of the additional charges to our loan. We are still awaiting the rest of the money almost 3 months later - a total of $8,645.72 + the interest charges to our loan due to this outstanding amount.

  

  Business Response

  Date: 08/11/2023

  We are working with Ms. ***** and seeing through refunds and explanations of taxes.   We have sent them a goodwill check for $4700, and all refunds have been processed.  Those refunds are from 3rd parties, and Kunes cannot control timing, but we believe $3700 has been received to date.

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. We have not received a goodwill check nor have we received any confirmation that the 3rd parties have been notified to issue our repayment. We need copies of all of this information and the $4700 check that is referenced.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Haven ******
  

  

  Business Response

  Date: 08/16/2023

  Attached are copies of the 2 checks sent to ***** Fargo.  $6200 for the warranty and GAP Cancellation.  $3867.97 for a "goodwill" refund.  These should be applied by ***** Fargo to the loan.  We have confirmation of the $3867 check being cashed -the other was sent 2 days ago and we do not yet have confirmation.  

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Kunes should have sent the cancellation for the *** and warranty and cerma plating on the same date (6/20/23) as the "goodwill check". Since this wasn't done until 8/14/23 we have paid for the additional interest on the loan that we should not have had to pay if these were done at the agreed time. We are also missing the reimbursement for the additional interest that we were charged for these items as we've said before. See the attached photo of the items that need to be reimbursed to us that ***, the manager, wrote out and agreed we were overpaying for. You need to send this to ***** Fargo as well to complete this.

  Warranty- $5,000 (the confirmation was sent 8/14/23, we need the interest that we've paid on this amount reimbursed to us)

  ***- $1,200 (the confirmation was sent 8/14/23, we need the interest that we've paid on this amount reimbursed to us)

  Cerma- $1,995 - we need this amount reimbursed.

  Tax on all of these items- $450.72- we need this amount reimbursed.

  The interest we've paid on all of these items.

   
  
  Regards,
  
  Haven ******

  

  Business Response

  Date: 08/28/2023

  We are sorry of our figures aren't matching up.  **** Trainer from our office has been attempting contact since the 23rd and has not reached **************** to come to an agreement.

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I just called again and finally got through to your voicemail. I left a message going over the amounts that we're still owed. Since this is ongoing since May, we don't really want to discuss over the phone.
  
  Regards,
  
  Haven ******

  

  Business Response

  Date: 08/30/2023

  This has been resolved and we are in communication with **************** for final confirmation.  We have sent a refund, and it has cleared our account some time ago - waiting for her bank to apply the amount to her account.

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have not seen the checks clear in our account even though **** said they cleared. We are waiting for his response from his contact and do not feel comfortable closing this until we see our money reimbursed.
  
  Regards,
  
  Haven ******

  

  Business Response

  Date: 09/08/2023

  We understand.  We've done all we can do and hope your bank posts the credits properly soon.  Please do reach out if you don't see it very soon, but all of our confirmations are showing this completed.

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  **** Trainer said that these checks have gone through. Checking this morning the *** and extended warranty check have finally cleared (after waiting since June), now waiting for the additional $2,800 check to go through that was sent in August. I will not accept until these are all cleared and reflected in my account.
  
  Regards,
  
  Haven ******

• Initial Complaint

  Date:08/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2023 my stepson went into the car dealership, Kunes Chrysler of Belvidere, to purchase a vehicle. The female that was him couldn't pass the credit check. So, my stepson knew that I had purchased two Jeeps & that I was in the system. He asked to guy to run my name & he did. I was not there, nor did I give the approval for him to do that. As of August 4, 2023 I was still receiving letters from creditors. I have over 20 unauthorized inquiries on my credit report now.

  Customer Answer

  Date: 08/14/2023

  The GM from the dealership called me yesterday, Wednesday August 9th. He was pushing the blame on me. He kept saying that he talked to me on the phone and I must don't remember. He didn't take any responsibility. 

  

  Business Response

  Date: 08/14/2023

  We have spoken with **************** and he did confirm that consent was given.  We are sorry for his frustration.

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  They are lying. They didn't talk to me at all, regarding them running my credit. My first communication with them, was after i filed the complaint. I have bought numerous cars from dealerships & am very aware of the process. They committed identity theft, period. 
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a simple oil change.They First said they opened at 7am when I called a few weeks ago. So of course I got there about 7:30am.They then say "O! Our workers don't start til 8am". No biggie it's only half an hour I sit and wait. I look out and see the mechanic finally has my truck up but he's looking at the wheels. I know there's brake dust on the rims.I don't think anything of any of this, why? Because our truck just got DOTed Yesterday afternoon. The machine is telling me I need to get my breaks done I tell him we planned on doing them this weekend just to be good because we knew they were getting low, not worry-some but low. I even handed him my phone to talk to my husband. We agreed for them to do a diagnostic on it, that we'd pay for it, just to put our minds at ease. They come back trying to charge me ******** BEFORE TAX ?? stating that I had no break pads on the passenger front side, the rotor was torn up AND the Caliper seized. Which I never got a copy of the paper work saying this. Then deemed my truck "unsafe to drive back to IN". Just to take the wheel off and find out The mechanic lied and I could have driven home. But because he "DEEMED IT UNSAFE" I was stuck until it was fixed because if I would have been pulled over or had an inspection with that being stated on paperwork it would have been a whole bunch of chaos, violations and being put out of service. They lied repeatedly to me make it seem like it was the worse case scenario. I am beyond frustrated and angry! All because I was a woman, alone and had an out of state license plate, with Placards on. It is crazy to think that mechanics still do this and get away with it. Of course the manager has been in meetings ALL DAY and won't call us back. So I lost 10 hours today plus money since I was off the road. If I'm not driving then I'm not making money. There is so much more to this but I just don't have enough space to type it out.

  

  Business Response

  Date: 08/22/2023

  Thank you for reaching out.  We are sorry that ******************** was upset with our technicians, but we do stand behind the issues we found and the decisions.  We have attempted to contact ******************** for resolution and have been unsuccessful   This is what we can offer to the customer - FREE inspection with the Mechanic    or   $250 CREDIT for future service visit.
  
  

  Customer Answer

  Date: 08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  They have not tried to contact me, once. All i want is for them to admit they were wrong and cost us $800 to just find out that they were wrong. We had to have another truck come 3 hrs to get my Dodge Ram plus the cost of parts that did not need to be changed. and they put my truck out of service for the day. I'm not looking for money or even an "I'm sorry". Just for them to admit that they were wrong. But i can see that will not happen because they are still lying stating they call me when they did not. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 08/24/2023

  We are indeed sorry for your frustration.  Our team is having difficulty reaching you.   If you have a moment and would like to discuss further, *************************** is eager to chat with you.  ************