Complaints

This profile includes complaints for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Menard, Inc. has 304 locations, listed below.

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  Menard, Inc.

  5101 Menard Dr Eau Claire, WI 54703-9604

• 

  Menard, Inc.

  6800 S 27th St Oak Creek, WI 53154

• 

  Menard, Inc.

  2535 S 108th St Milwaukee, WI 53227-1923

• 

  Menard, Inc.

  4309 County Road J Sheboygan, WI 53083-1708

• 

  Menard, Inc.

  2102 East Springs Dr Madison, WI 53704-7428

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2025 went into Menards to inquire about a lock kit and ****** wearing glasses and eating icecream looked on her system to check and upon my request she called the locks department. I stated I wish people would just leave me alone and my family stated to ****** dont mind me Im just talking out loud I had an experience walking in the parking lot. ****** and the staff began to respond and make statements that Inhad heard before and filed complaints previously with other businesses working with US and teams and black outs this connects to human trafficking and hate crimes. ****** also went inside the office with a police officer who later took a report from me which related to a incident in ******************************* and Menards in *********** Officer ******** show the appearance of aiding ************ Hills Police in acquiring a video and footage to corroborate a story from ************ Hills Police with a false arrest made on and around May 24, 2025 and false allegations by Dollar General store manager *** and ****** they needed footage of an officer with me and my f**** pack to support their hate crime and false arrest. The officer of *********** and the Seargant look identical this is corruption and hate crimes teams black outs US hate crimes

  Business Response

  Date: 06/12/2025

  Please see attached.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all I spent about $6000 on this fence project. Ordering 65 panels which took forever to get, by the time we got them it rained for a week & all the wood got soaked & ruined. The panels they brought us were awful, I have images. Cheap, broken splintering wood, nails half in or out which are carpet nails by the way. The manager said to come into store to pick out panels we wanted which is an hour & half trip, we get to store, guy in yard refused to let us look at the ************* offered us a stack instead to change out. However we're missing 9 panels, now 10 because the guy who picked them up took an extra panel. I don't even want this junky wood & asked the guy if he could just take it all back. I paid $350 for delivery. Nobody seems to admit we're missing 9 panels. I asked **** manager to check into the missing **************** called me back, so I called the ************* manager office hung up the phone on me 3 times. Is that the way to treat someone that just spent 6 grand at your store plus all the other money we spent there literally thousands. I am so irritated with Menards right now. We don't have enough panels to do the project that we paid for & have been waiting for months now. They said the have photos & counted the panels well the stack was right there & clearly it was short. I can't believe the way people have treated us & acted & I really wish I had went to ********** or Lowes instead & next time I will. There was also broken posts that were supposed to be replaced that they didn't replace. Also extra panels were supposed to be provided that weren't.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Menards ****** IL order **** doesnr answer their phone. Can't get in touch with anyone from store or corporate in order to cancel order that I was unable to pick up due to no one answering order pick up.

  Business Response

  Date: 06/12/2025

  Please see attached.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon leaving the pick up area of Menards, the employee asked to look in my truck bed to ensure the items I purchased were there. I agreed to allow them to open it to inspect. Upon completing their inspection, the employee closed the tailgate but did not ensure that it was properly closed. After leaving the gated area and arriving home 20 minutes later, the tailgate was open and damaged from rubbing against the **** stand on the trailer I was pulling. I immediately called Menards and spoke with their manager on duty (***) to report the incident. I sent pictures to his email that he gave me showing the damage. I had to call Menards again after not hearing back from the manager and after speaking with a different manager, they asked that I resend the pictures. I resent the email again and they responded back to me 20 minutes later to inform me that their cameras showed their employee closing the tailgate and that they could not confirm any responsibility for the damage caused after I drove away. I stated to the manager that the employee should have asked me to open the tailgate as I would have ensured that it was properly closed. I asked if they train their employees on how to properly inspect and close tailgates and the manager said they do not train on that. The manager kept stating that there was nothing they could do to take care of the incident that occurred.

  Business Response

  Date: 06/12/2025

  Please see attached. 

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I understand that Menards saw that the tailgate was closed on their video, but it was not latched properly upon the gate personnel closing it.  When I explained this to the General Manager, he said that is all they could see from the video.  I then asked if the gate personnel (Menard Employee) was trained on properly closing tailgates, the General Manager said "no.  They do not train them on this".  Had the gate personnel been trained properly on closing tailgates or asked me to open the trunk so they can view the bed space, then I (the vehicle owner) would be responsible for the tailgate opening while leaving their parking lot.

  I'm disappointed in this response from Menards and will no longer purchasing from their store location in **************

  Regards,
  
  **** ****

• Initial Complaint

  Date:05/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contractor and I purchased siding from Menard's online. Our order consisted of LP Smart siding for an entire house, all in the color Carbon Black. *e agreed to have the product delivered to the * ******** location for us to pick up. *e secured a flatbed delivery service who picked up the product and brought it to my home in **. As we were unwrapping and unloading the siding, we realized there were 20 pieces of white painted siding mixed in with our order. It turned out that we actually need these 20 pieces to complete our order. But we, of course, need them in Carbon Black to match the rest of the order. *e called the same day, shared photos, etc and they told us we needed to pay to send the wrong item back and pay to have the replacement items shipped to us. This makes zero sense. They packaged and loaded the wrong item, they should resolve the issue. The store manager acknowledged that they got the order wrong but refused to take responsibility for it. Instead he just kept saying that "the problem was that we had a third party delivery". Our delivery partner has absolutely nothing to do with their fulfillment error. I decided to try to reach their corporate offices for assistance and instead discovered the thousands of reviews detailing similar experiences. Rather than trying to force customers to pay for their company errors, they should follow through on their "commitment to service and quality". This is what their marketing says...commitment to service and ********** rectify this situation, I should receive a communication confirming that the correct product will be shipped directly to my home at no additional charge to me. If they would like to have their driver pick up the "error product" that would be fine with me. *e have no use for the wrong color siding.

  Business Response

  Date: 06/12/2025

  Please see attached. 

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store sold us a faulty item 600$ lawn mower. Called the following day after purchase they said they wont except return but will except an exchange we would just need to empty out gas tank so we did once there the manager told us no since we added gasoline we cant return or exchange and we have to contact manufacturer for a service station. we contact manufacturer they gave us service station and according to them its free of charge. We get to service station we are told there is a service/deposit fee that we have to pay for a brand new mower.

  Business Response

  Date: 06/09/2025

  Please see attached. 

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have been back and forth with the manufacturer as menards and the manufacturer stated i will not be charged for the repair for the brand new out of the box lawn mower that i purchased. Yet upon arrival i was charged a deposit to get the lawn mower checked out at the service station provided by the manufacturers representative. Not only that but the messed up part of all of this is that the service station provided by the manufacturer stated that it was our fault because we supposedly used old fuel and the carburetor had to be replaced at our cost. If you could feel the complete and utter disgust i felt when i was told that, funny thing is that if they checked the receipt not only did i purchase the lawn mower from menards i actually purchased a brand new two gallon fuel tank that was filled with brand new fuel the same day which we can also provide proof. We had to pay for a lawn service for two weeks and also purchased another mower as well. I don't understand why menards sells fuel products without a warning sign that states buy at your own risk you cant test fuel powered tools without fuel last time i checked. Lastly i received a call from the manufacturers service station letting me know that the brand lawn mower has been serviced and i will be charged an additional fee on top of the deposit upon picking the brand new mower. Right away i called the manufacturer to let them know and i was slapped across the face again because according to them they don't work with russos power equipment and that i took it to the wrong place and i will have to call another person that they work with to get the lawn mower checked out at my home. I seriously don't know what to do at this point the manufacturer referred me to ***** then I'm being told they don't work with them and now after explaining everything to them they too want proof of everything. I Find menards responsible because I purchased the lawn mower from menards not the manufacturer nor anywhere else we went the day after the purchase but before  i called them right away to inform them of the situation i was told by their team member I can exchange not return the mower just empty out the fuel tank and bring it in. When we got there the manager told us we were misinformed and we were sent back home with the lawn mower and that we have to contact manufacturer. We don't want the lawn mower, im tired of all the back and forth i no longer want the mower back nor do i want an exchange i just want a refund and they can take the brand new serviced mower back.  
  
  Regards,
  
  ******* ********

  Business Response

  Date: 06/24/2025

  Please see attached letter. 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a position for the outside yard department at Menards Matteson ,** location . I had an interview on May 19 , 2025. My interview lasted about 10 minutes . During the interview I was told about an open position that would not be the original position that I applied for and was given a vivid breakdown on the job description concerning the open position that was very familiar with my past experience as an assistant manager at 2 different Family Dollar locations in which my experience definitely allowed me to qualify for the said open position. However after the interview I was told that Id be contacted by Thursday May 22, 2025. I was I indeed contacted by email stating that a decision was made to go with another candidate for the position. I then called to speak with the *** ******* whom I met with 1st upon arriving at the Menards location . I inquired about any or if at all possible/ various reasons I didnt qualify for the position and was told that there was no real reason why & that my application was & will be on file for 90 days . I then requested to speak with the actual guy named ***** (store manager) who gave me the interview. While on hold ******* briefed ***** on my reason for requesting to speak with him . I spoke to the guy and he couldnt give me any reason why I wasnt selected for the position & that he had no method in which he has for hiring for that specific position offered. He went on to mention that there are other positions in the store that maybe available in the future but when asked what were the positions he didnt have any legitimate response. He couldnt even name not one . I went on to tell the guy that I truly deserved the opportunity and since he didnt have any methodical approach to his hiring based on my experience and the interview that I think that I was being discriminated against . My name is ******* ****** . The guy ***** is an ******** **** who thought I was indeed an ******** **** when my application was selected

  Business Response

  Date: 06/09/2025

  Please see attached. 

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 4:30pm local time on May 17th, I entered the Menards in ***************, ** to pick up an online order, whose delivery date had been extended beyond the initial timeline provided. I purchased a couple of items off the shelf and went to customer service. I was directed to the back opposite corner of the store to pick up my order. When I got there it was very obvious that the item I was sent did not match the item pictured on the website, which had a scoop front. I had picked up a couple of these containers from a store earlier the day I placed the order and I would not have ordered a straight lipped container. In any case, the young man at the pickup area advised me that he could not refund my money or ring up the couple of items I picked up along the way and I'd have to go back to customer service. Upon arriving there, I was told my pickup email was not sufficient and I needed my original order email or I could get my receipt by getting in another line at a kiosk and coming back to the customer service line. When I asked what would happen if I simply did not pick up, the brunette young man who was playing manager that day advised me that I would lose my money and the merchandise. When I advised him that is not legal, he stood by what he said. I am now looking for a full refund. If I don't get an apology, that is fine. HD or Lowes are happy to take my money in the future. Also, this manager should be educated in store policy since keeping both the product and my money is not it. He also helped the customer in line after me before assisting me. If keeping both my money and my product is your policy, there are more consumer agencies who will be receiving this letter. Thank you.

  Business Response

  Date: 05/30/2025

  Please see attached. 

  Customer Answer

  Date: 05/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:05/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a bunch of items. Got an email saying order was being processed. Order was that way for a day and a half. I contacted them and corporate said they'd check to see what is wrong as the store never let me know.Come to find out items were not in stock (even though the inventory shows 70+). I requested to cancel full order as having part of the order did me no good as the main items (buckets) were not in stock.They said they would cancel but were charging me for a processing fee. When going through orders there is NOWHERE explaining the terms and conditions that if things are canceled there will be a processing fee. Wanting full refund Supporting documents attached showing they show stock for the items, my receipt, and the conversation with the agent. Also screenshots when going thru the checkout process that zero stating about processing fees.

  Business Response

  Date: 05/30/2025

  Please see attached. 

  Customer Answer

  Date: 06/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    I had to go back and respond to them a 5th time but they did refund me full.
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and a new kitchen at the end of February 2024. The design staff was the worst trained employees for a company I've ever experienced. There were multiple errors made by the so called professionals at Menards Cabinets and Appliances. After finally getting all that sorted out 2 months later I finally was able to order my countertops that everyone promised I would have then I'm 2 weeks. We'll were are going on 3 weeks now and I'm still without a working kitchen for almost 3 months. I have gotten the run around for months having to come physically mutiple multiple times causing me to take off work and lose and spend more money just to fix their mistakes. This is insane and so unprofessional makes me never want to shop at a Menards ever again in my life and tell others about my experience and warn them.

  Business Response

  Date: 05/30/2025

  Please see attached. 

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***** *******

  Customer Answer

  Date: 05/31/2025

  Well what they are saying is only somewhat true except leaving out all the the fact that they are not taking responsibility for mis designing my kitchen when they are the pros and I'm a consumer looking and paying for pro help. I gave correct kitchen measurements their design team all had their hand on it and all of them had their own personal suggestion changing things along the way of the design process. If I can rely on pros hired by a buisness then why do they even sell kitchens and have paid employess designers back in kitchen depot? I ordered my kitchen back in Feb I just got my countertops because of the whole delay on the cabinet issues. They sent wrong uppers first time. Then upon further installation the kitchen base cabinet was completely wrong so had to wait again more weeks on that. Then the wrong size filler piece was sent and had to reorder that and wait. The end panel for the dishwasher was 1/4" Depth off so they had to send me Scribe Molding also. Then I was able to finally approve the countertops and once they were installed and wiping down I noticed a very straight start of a cut in one of the countertops (not a crack). This Menards had come into the store about 12 times to to get all this figured out. This caused me time and money. While they were all very polite and helpful as possible to the errors made on their part not at all mine. I just wanted a new kitchen and had no clue about anything. But I must be a complete idiot for not knowing anything about kitchen design since I rely on so-called labeled pros for help.  I feel like Menards got their money and does not care at all about my feelings of being taken advance of. Thank you for your time.

  Business Response

  Date: 06/24/2025

  Please see attached.