Complaints

This profile includes complaints for Mills Fleet Farm's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Mills Fleet Farm

  PO Box 1199 1300 S Lynndale Dr Grand Chute, WI 54912-1199

• 

  Mills Fleet Farm

  177 N Washburn St Oshkosh, WI 54904-7809

• 

  Mills Fleet Farm

  1637 W Washington St West Bend, WI 53095-2308

• 

  Mills Fleet Farm

  2460 Main St Green Bay, WI 54311-6450

• 

  Mills Fleet Farm

  1101 W Upham St Marshfield, WI 54449-1215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a total of 4 Oster Livestock Blades ( 2 Top Blades & 2 Bottom Blades) from www.fleetfarm.com on 05/27/2023. I tried using 1 Top Blade & 1 Bottom Blade to cut hair on one of our horses but the blades did not cut as advertised. **************** on 06/06/23 that I was returning the blades. All 4 blades mailed back at my additional expense via **** on 06/07/23 (Tracking # **********************). Company confirmed receipt of the return. Company only refunded me for 2 of the 4 blades, stating the other 2 were "heavily used". I contacted the company's customer ********************************************* on 06/13/23 to follow up on the return but they stated it was being reviewed. The company is incorrect in stating the blades were "heavily used" as the blades were only used 1 time to make a couple cutting passes. The company not only is refusing to issue credit but they are not returning those 2 blades that I already paid for and paid for the return shipping on. Cost of items are as follows: Top Blade qty 1 @ $13.11 and Bottom Blade qty 1 @ $15.72 plus return shipping $12.09.

  Business Response

  Date: 06/20/2023

  Dear ******************,   I see that $50.31 was refunded to your account, which should take care of the remainder of your purchase and the postage.    Thank you for being a Fleet Farm customer and we apologize for the inconvenience with your return.  FF 

  Customer Answer

  Date: 06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After viewing the fleet farm ad which went into effect Friday, June 9, 2023. I was only interested in getting the published Milwaukee M18 Fuel Quik Loc String trimmer. Reg Price ****** on sale for ****** plus you got an free Milwaukee M18 Red Lithium 6Ah battery. I took off an hour of work and drove approximately 1 hour to the Antigo Fleet farm. I was there 10 minutes before the store opened at 7:00 am. I was the first one in the doors and went straight to the string trimmers. I could see the sale tag advertised but there were no units available. I asked an employee for help and he came and checked the inventory and said they had zero in stock. he said go the customer ********************** desk to see if they could help. I showed her the ad and said i wanted one of the string trimmers but there were none on the shelf. She looked it up and said they didnt have in inventory. I said the sale started today and i was the first one in the store. She said she couldnt get me a rain check because it said 'while supplies last'. The problem is they didnt have any in stock to begin with when they advertised the sale. So, i left as a disappointed fleet rewards member and drove an hour back to work.

  Business Response

  Date: 06/19/2023

  Dear ***********************   I apologize for the confusion regarding your attempted purchase at the Fleet Farm in ******.   I was advised by the store that your item has been ordered and you will be contacted when it is available.  You have also been provided with a gift card for your inconvenience.  The advertisements are scheduled quite far in advance with the product being ordered.   Sometimes the product does not come in as ordered.   We try not to have this happen, but unfortunatly it sometimes does.   Thank you for being a Fleet Farm customer.   FF 

  Customer Answer

  Date: 06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,

  
  *********************************

  
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/15/2016 I purchased ****** tires model CS5 Grand Touring 195/65R from Fleet Farm ************************************************************. These tires have a warranty of ****** miles. I also purchased the tire protection gold package that also includes tire rotation and balance every ***** miles. ***** the original purchase, the tires have been serviced by Fleet Farm according to this schedule. On 06/07/2023 I went in for a rotation and was told the tires are worn down to 2-32nds and 3-32nds and are not worth rotating any longer. I told them the tires are under warranty and have only ****** miles on them. *** the service manager told me that I could get a credit for the warranty, but is applicable to regular priced tires only and it would be cheaper to buy them at the sale price. I told him that makes the warranty worthless. I told *** that I lost out on over ****** miles of use on the tires. I tried contacting ****** tires about the warranty issue, but they said I have to contact the dealer. I should be entitled to a refund of 25 percent of my purchase price of $414.44

  Business Response

  Date: 06/13/2023

  Hello **************,  I believe you spoke with our Regional Manager for the Auto Centers and he explained the Warranty provided by *******************

  [I explained the warranty coverage on the tires and that we were trying to help out by offering $26.00/tire for any tire we sell that is not on the B3G1 at the time. Customer was frustrated with the ****** mile rating on the tire as he only got ****** miles.  I told him the manufacturer will also entertain a mileage claim within the conditions they set. Those conditions were up to 72 months and 2/32 of remaining tread life. Unfortunately the customer exceeded the time by almost 12 months (at 80 months). Customer understood after our conversation and thanked us for trying to help out.]

  Thank you for being a Fleet Farm customer ************** !   FF 

  Customer Answer

  Date: 06/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/04/23 I online ordered a ********* L model trail camera. The item was defective out of the box. I spoke to the Manufacturer and they said I should return it to Fleet Farm. I did that and Fleet never responded. I called weekly and got the run-around that the item was just received and I should hear back shortly. It has been 1 month and today I emailed them this:Message: It is ridiculous that it is going on 1 month that I have returned this defective item and have not been credited.... Each time I call I get the same story... The manufacture suggested I return the defective item directly to you... That was a mistake.... I am very disappointed in Fleet Farm customer **********************... You should be too... Service like this, and messy stores with inaccurate inventories will come back to haunt you.Here is their response:May 30, 2023 Dear ****,Thank you for contacting Fleet Farm ************* in regards to order #*********. Thank you for sending the item back to us. The receiving location stated the product was well used, in poor physical condition, and missing parts. Based on that information, the refund has been denied. If you need further assistance, please call our Fleet Farm ************* team at ************.****************************** ************* Here is my response:Well, that is one of the most inaccurate assessments I have ever heard. The item was less than a month old. It was never used in the field because it never worked properly out of the box. I spent a couple of weeks with ********* on the phone troubleshooting it, and they told me to send it back to you. It was spotless. It is also covered under a one year manufacturer warranty, so I think you are not living up to your obligation as a retailer. I want to talk to someone about this.Fleet Farm Customer ********************** is a big disappointment.

  Business Response

  Date: 06/01/2023

  Hello ********************,    I believe you have satisfactorily resolved this issue with our Customer *********************************************.  We apologize for your inconvenience.  Please let me know if this is not the case.   Thank you for being a Fleet Farm customer.  FF 

  Customer Answer

  Date: 06/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:05/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19,2023 I purchased a dead door lock for my home it didnt fit correctly so today May 28,2023 I went to return it for the correct item I needed I found a door lock that could work it was higher priced then the one I had I wasnt looking for any money back just a lock that could work for me I didnt have my receipt but I had a transaction receipt from my bank indicating I made a purchase at that store on May 19 everything seen to be going ok until they scanned my returning item and said it only rung up to 1.60$ she said she had to call her supervisor up for this .. ok when she came she had an attitude and was very rude indicating that she wasnt accepting my return I explained to her I had a bank transaction from that date saying I purchased items from her store and also I wasnt asking for any monies returned plus the item I was trying to purchase was a higher price she got loud with me if front of about 10 people and refused to complete my return I know you can return an item for even exchange without a receipt.. I was only nine days ago.. I left the item there and just left the store I asked her for her region or district manger phone number she refused to give it to me .. I have a feeling I was treated like that because of my color and I need some resolution

  Business Response

  Date: 05/30/2023

  Dear *******************   Can you please tell me what Fleet Farm location you were at so I can research this transaction.  Thank you, FF 

  Customer Answer

  Date: 05/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by you and it was the one in ************* ********* 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:05/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, April 20th I brought my vehicle to the Fleet Farm (Green Bay, WI East) carwash. My windshield had absolutely positively no defects prior to entering the wash, when the carwash was rinsing off the soap suds my wife notice a significant crack in the center of my windshield from top to bottom. After the wash we asked to speak to a manager (****) who documented the damage. We were told to expect a call from corporate Monday/TUE. Corporate calls late Monday morning and states they are NOT liable for damage sustained and that the carwash is in working order which is completely false. In addition to fracturing my windshield, none of the soap suds were even rinsed from the top or rear of my vehicle. I lost literally had to hand wash it later that afternoon to remove the dry soap that had accumulated from baking in the sun. On top of the damage we revived nothing even as far as an apology. No accountability. No action. No remorse.

  Business Response

  Date: 06/01/2023

  Hello *****************   Fleet Farm apologizes for your inconvenience with the car wash at our Green Bay location.   After researching this issue we found that you chose the "touchless" wash for your car.   During the touchless wash there is nothing that would have caused this damage to your windshield.   Possibly there was an underlying issue with your windshield which coincidently happened in the car wash.  The disclaimer at the entrance clearly states, Due to wide variety and condition of vehicles Operator is not responsible for damages.    Thank you for being a Fleet Farm customer.   FF 

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday March 18tth we purchased a trolling motor from fleet farm that on there internet add stated it was the bluetooth model When getting it home it turns out it was not the bluetooth model as stated on line After calling the store very little effort To was done to fix the issue We were offered a 15 percent discount on a more expensive model Instead of honoring there add price Even with the 15 % it was like 400 dollars more We paid ****** plus tax And the other correct trolling motor was ******* The store manager could only do so much I understand that but most stores honor there mistakes Our online order number is MB6127533 All I ask is to at least give us the correct product we thought we were buying

  Customer Answer

  Date: 03/27/2023

  I commented on Fleet Farms page the other day they sent me this was wondering if  I should respond 

  Business Response

  Date: 03/28/2023

  Hello *******,

  
  After further review, speaking with our e-commerce team, and the store, we found that you received the bluetooth motor you ordered at the price that was listed for that item.  We did not find that you were given a different motor than what you ordered or than what was advertised at that price point. 
  Should you want to return the one you purchased, please bring it to the store for a refund.   I believe you have also been offered a 15% discount on the motor that you thought you were purchasing.  We will still honor that offer and it can be redeemed at the store.  You were also given the option of purchasing the upgrades that you thought the item you purchased had.   
  If you can provide additional information that you were given a different motor than you ordered or what we advertised, please provide me with that information,as we were not able to locate that error.     

   

  FF 

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 tires from fleet farm at ************************************************************************ ************.With these tires, they give a $60 rebate from Coopertires.However they will not honor the rebate.As of today, I have made 3 attempts to have this resolved, 2 trips to the store, where a manager said he would honor it, eas denied both times, made a final call today, and Manager was to call me back.Of course never did.Fleet Farm offers these rebates to there store, and I think they should honor this $60 **** card, as it does not work for online orders

  Business Response

  Date: 04/05/2023

  Hello ******, 

  So sorry for the confusion on the ****** Tires Gift Card.   I believe you are working with the store for a new gift card, and you have also been contacted by ****** Tires.    Please let us know if this was not corrected.   Thank you for your patience and for being a Fleet Farm customer.  

   

  FF

   

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with the Auto Service Center at Fleet Farm in *************. On 11/23/22 they serviced my 2015 Dodge Journey, installing 4 new tires and an oil change. They finished the work and checked me out right before 5:00pm. I drove one mile down the road, entered the highway 65 on-ramp, got up to about 50mph and my hood flew all the way open. Luckily I was able to safely get pulled over. Both corners of the hood by the windshield are dented and paint is missing and the hood will not shut all the way properly. I called Fleet Farm as soon as I got over to the shoulder but the Auto Service Center had already closed at 5:00pm. I spoke with the manager on duty, ***********************. She advised me to take pictures right away of the damage and to come back that following Monday. Brought it back on that Monday and spoke to the Auto Service Center manager, ****. He was very short and rude to me. He took pictures and said he would submit a claim. I received a call that Wednesday from a ***********************, Director of *************** for Fleet Farm, saying she had received the claim and reviewed the security camera video of them performing the work to my vehicle. She said it clearly showed that they followed protocol by having ******* check to make sure the hood was properly latched and would not be responsible for the damage that occurred when the hood flew open. She advised that it must have been a faulty hood safety latch on my vehicle. I've never had an issue with the hood safety latch, and my hood flies open just minutes after I leave their service center where they were the last ones to have my hood open? I did obtain a copy of the video, and to me and many others, it clearly does NOT show that ******* checked to make sure the hood was properly latched. The first one just dropped the hood while turning to walk away, and the second tech pushes down on it 3 times, never once attempting to lift back up on it, and you can see the hood bounce back up each time.

  Business Response

  Date: 02/21/2023

  Hello ****************,  I believe this matter has been addressed correctly, and I apologize for the original miscommunication.  Please let me know if this is not the case.  Thank you for being a Fleet Farm customer.   FF 

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   

  Ive tried to reply to your email (below) from my ********************** address but for some reason it will not send the message, so that is why Im sending it to you from my work email instead.

   

  I reject the businesses response and do not think it was addressed correctly by them at all.  

  They first told me that it is their protocol to have two different technicians check to make sure the hood is closed properly and that they did so.  They claim the video shows this, which it actually does not.  In the video, the first tech drops the hood with one hand as he turned to walk away from the car, not even looking at it when it hit.  Definitely did not push down on it or pull back up on it to check to make sure it was latched properly.  The second tech pushed down 3 times with both palms on top of the hood, not once pulling back up on it to see if it was latched properly.  And why 3 times?  If it did latch right, he wouldn't have had to keep pushing on it.  Obviously he felt something wasn't right about it but didn't bother to check.  There quite possibly could have been a rag or something left by the last tech on the opening where the latch was supposed to go and therefore it wouldn't close properly.  They cannot deny that there wasn't something left in the way of the hood closing securely because nobody bothered to check.  Again, the video clearly shows this.

   

  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ****** Quest HD underwater camera from Fleet Farm 2/4/2023. The camera is not as advertised (HD for high resolution ), I quickly realized while opening and inspecting that this was not what I expected it to be, 2/5/2023 I returned to store to return the underwater camera and was greeted by a young lady that said she had to inspect and call a manager up and she did, while were waiting another employee intervened and said they could take it back no problem still in original packaging and they dont take SD cards, the original employee that first greeted me said she had to wait for manager she already called her, she called her again said she was on her way up to front desk yet, 20 min later still no manager ( 5:30 PM hardly anyone in store). She calls her again and she gets off phone and say sorry I cant take it back! I said can you ask your manager to come up here so I can talk to her and she does, the manager comes to front and says we cant take it back sorry, I questioned why and she says cause I cant resell it and points at a sign that says their return policy that clearly states they will take back merchandise in original packaging. Neither manager or the employee stationed at counter would look at receipt they opened the packaging up and wouldnt even pack it back in box. Theirs no sign in store or by their fishing electronics stating once opened they cant be returned! I was returning resealed in original packaging with a valid receipt from day before! My receipt says I have 90 days to return. I was at the front counter for 35 minutes,, waiting for a manager in a store that wasnt even busy!

  Business Response

  Date: 02/16/2023

  Hello ***,
  Please accept our apology for your unpleasant return experience at our Fleet Farm store.  After reviewing this issue and speaking with the store manager we found that the item you were trying to return in the original package and with receipt, had been used.  We have a policy in place that states used merchandise is not able to be returned (see attached).  I also understand that in order to find out that the item is not as you expected, you have to use it.  However, in this case our policy does not help you.   I have reached out to the buyer of this particular product and will get you in contact with her.  Perhaps she can be of some assistance to explain the product you purchased.  I think in this case, your actual issue may be with the manufacturer.   I will contact you via email.   I hope this will help in finding resolution.   FF

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I dont understand the response from Fleet Farm completely, from what I understand by reading is they re refusing the return yet? The receipt doesnt state you cant return electronics that have been powered on? The product is still in original packing. 
  
  Regards,
  
  *********************

  Business Response

  Date: 02/20/2023

  ****************** has been contacted directly regarding this issue.   FF 

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I received a email from Fleet Farm that I was copied on, asking someone else to respond to the matter. No one has responded directly to me with a solution to the return? 
  
  Regards,
  
  *********************

  Business Response

  Date: 02/23/2023

  I will remind her.  Sorry for the confusion.