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Business Profile

Battery Supplies

Batteries Plus, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Supplies.

Complaints

This profile includes complaints for Batteries Plus, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Batteries Plus, LLC has 72 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 8, 2023, I went to BatteriesPlus on *************, in ******, to have my Iphone battery replaced. I was told that I should come back in one hour, which I did. When I returned, I was told by the technician that my Iphone battery exploded and that she would need more time to replace it and that I should again return in an hour. When I returned, she was still working on my iPhone and I had to wait again for more than an hour for her do change the battery and install a new operating system. All together i spent more than 3 hours waiting for things to be taken care of. However, when the tech finally gave me my phone back, the start button and the Factime were not working . She then told me that she would have to order an Iphone start button and that she would call me when she got it. The cost was $76.16 w/tax for the battery, but the Assistant to the Manager (who happen to be there) gave me a 10% discount (!!).After about 2 weeks, the tech called me having recived the new start button for my phone. Again, she told me to come back in an hour so she could work on my phone, When I returned I had to wait again in the store. Finally, she told me that she was unable to fix the phone button and the Facetime camera, and that I should to go and get a diagnostic from Apple in ****** and then call her. I did observe that she shared her time between the back room (fixing things) and the front room helping customers out. Obviously she is working 2 jobs at the same time. She looked hassled. There was at one time a line of 5 persons waiting to be helped, plus myself. I went to Apple (Dec.4) for a diagnostic. I was told that the cost of repair would be about $250.00, and also that there is no guarantee that the parts needed for my phone would be availalbe since my Iphone is not recent.I called BatteriesPlus on Dec.4)--no one answerd the phone. I left a message.I haven't heard from them and it's now Dec, 7. I was not expecting anyone to call me after what I went through ....FYI this tech working hours written by this tech on my Service Repair Intake document are: M-F 8a-8-pm, Sat 8-7pm, Sun- 9-6 Thank you for your attention to this matter. Sincerely, *****************

      Business Response

      Date: 12/21/2023

      I have reached out to the leadership of the store location and have addressed the situation. The manager of the store will be reaching out to the customer to work on a resolution. We are considering this matter closed.

      Thank you,

      ****************

      Customer Care Supervisor

    • Initial Complaint

      Date:12/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought battery for **** Titan Phoenix. Brought in home and installed on bike. Cranked it and turned over to slow to start. Checked voltage while cranking. Went down to 5 volts. Brought back battery and they said it tested marginal so the gave me another of same battery. Installed it and same problem. Went to Harley ******** and bought a battery from them. Same size same cranking amps. Installed in bike and started fine. Checked voltage when cranking and stayed above 12 volts. Started it multiple times no problem. So I brought battery back and asked for refund. They said they dont give refunds. They tested it and said it was ok. So now I have a bad $120.00 battery I cant use I have bought several batteries from them in the past and the time I have a problem, they dont take care of it. I will never buy another battery from them again!!!

      Business Response

      Date: 12/19/2023

      Good morning,

      I have reached out to the ownership group of that location and am responding on their behalf. The store is willing to work with the customer on a resolution. If they have not yet reached out to the customer, the customer is more than welcome to reach out to them directly. We are considering this matter closed. 

      Thank you,

    • Initial Complaint

      Date:11/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a battery for 400 dollars with a 4 year warranty and a year later they would not honor the warranty

      Business Response

      Date: 12/06/2023

      Good morning,

      We have reached out to the leadership of that store. They stated they have been in contact with the customer and they have resolved the issue. We are considering this matter closed.

      Thank you,

      ****************

      Customer Care Supervisor

    • Initial Complaint

      Date:11/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Batteries Plus of ******** ******* took my Apple I Pad Pro in to perform a brand new battery installation. Upon receipt they broke my Apple I Pad's home button and touch id. They offered a refurbished one with equal specifications. Upon receipt of the refurbished one, I took it to the Apple corporate store in ************** in ********. Apple confirmed that the battery was unhealthy and needed to be replaced. So I returned the replaced refurbished Apple I Pad Pro back to the Batteries Plus location. Now I have nothing. The district manager for the Atlanta metropolitan area for Batteries Plus promised me a check. That person has disappeared without a trace. It is Batteries Plus responsibility to replace what they broke.

      Business Response

      Date: 12/05/2023

      Good afternoon,

      I have reached out to the leadership of that store location and am responding on their behalf. It is to my understanding, the store worked with the customer and while there were some delays in the resolution, a resolution has been provided to the customer. We are considering this matter closed.

      Thank you,

      ****************

      Customer Care Supervisor

    • Initial Complaint

      Date:11/03/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friday Oct.20, 2023 I order online the car battery, the same day later received a confirmation that my order is ready for pick up from Store#: ****************************************************************************** Phone: **********.When I visited this store located about 10 mi. from my home the store manager *********************** told me without any embarrassment: "I am sorry, we do not have this batter, the only your option is to wait until Monday". I left my old battery in the store trusting the store manager about the battery delivery, call to the customer service explained the situation that I do not have neither time nor desire to visit this store again asking them to take care about delivering that battery to my home, since they have this option, received a confirmation that is will be done Monday morning.The next Monday instead of the battery I received a message telling that battery is in "a back order" and it will be available no early that November 14, 2023; however the store already rushed to chagre my credit card failing to deliver the order.The next week I had few conversation with the customer service explaining the situation, each time the answer was that it is a franchise store and they do not have any influence on it, call them an solve your problem,Friday Nov. 3 2023 I discover that my credit card was charged for $256.35 and canceled this order.I have not received so called core fee for the old battery left in the store,The store manage, *********************** feels that he fully controls the situation and I "do not have any other options" as to visit the store again (10mi. to and back) if I want to receive my old battery back, rejecting any discussion for the old battery money refund,

      Business Response

      Date: 11/20/2023

      Good afternoon,

      I have reached out to the store location and am responding on their behalf. In my discussion with the management of that store, it is to my understanding the store and the customer worked on a resolution and the customer is taken care of. We are considering this matter closed. 

      Thank you,

      **************

      Customer Care Supervisor

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car safety issue- immediate attention needed!Location- ****************************************************** They confirmed that the battery was still under warranty. However, they were unable to assist me since only the store manager, *******************, was allowed to file the warranty claim. All 3 visits the store manager was not present. I was in on 7/28/23, 8/19/23 & 9/10/23. On 7/28 and 9/10 they had tested the battery and said it was fine. However, I have received other test from outside 3rd parties indicating the battery is failing. Two are stated below. The only one tester they have at BP571 in ******* should be recalibrated to test accurately, or a more advanced unit will need to be acquired. At this time I order a claim on the warranty. Im keeping the battery alive on a trickle charger until this issue is resolved. Your immediate attention is requested. I am driving my family through multiple states this weekend. I cant afford to have power issues. I need them to replace the bad battery with a good battery before this weekend.

      Business Response

      Date: 10/26/2023

      Good afternoon,

      I have reached out to the leadership of that store location. It is to my understanding the customer has been contacted by them and they are working to resolve this issue. At this moment, we are considering this matter closed.

      Thank you,

      *************************

      Customer Care Supervisor

      Customer Answer

      Date: 10/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:10/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/8/23 my husband went to this location to get a screen replaced on his tablet. A few days later when he was picking it up he put his thumb on the screen and it cracked. The manager accused him of breaking it and says this happens all the time. I witnessed him picking it up and it breaking. He did not drop it or do any damage to it. The manager refused to replace the screen after having paid over 200$. The quality of the material they use is horrible and to then accuse him of breaking it is appalling. I used my credit card to pay for this and I want a refund so I can bring his tablet to a place that will do quality work.

      Business Response

      Date: 10/27/2023

      Good afternoon,

      I had the opportunity to reach out to the leadership of that store. It is to my understanding the customer took the device into the store which they repaired and the customer picked up the fully functioning device. The customer then returned a couple of days later with the device which then had a broken screen. Per our warranty terms, new damage would not be covered under the warranty. The customer would need to pay for the new repair to the device. We are considering this matter closed. 

      Thank you,

      Customer Care Supervisor

      Customer Answer

      Date: 10/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear here.

      Their glass is so cheap, I honestly just picked it up with my thumb and pointer finger and it caved in.

      I was so disappointed, but then remembered about the warranty I was told about when making this purchase.

       

      I went back to the store and the store manager storms out from the back, pretty irate already, yelling:

        this isnt covered under warranty, you probably dropped it, like you did when you walked in, youre being recorded

      Or something to the effect.

      Seemed as if I wasnt the first one to come in that day with a problem and he wasnt having it. He wouldnt even talk to me calmly he was up in arms and incoherent.

       

      He then retreated to the back and told me to leave

      And here we are now!

      This thing is way worse than the original before being fixed. I wish I never had come here.

       

      Managment needs an overhaul.

      Regards,

      *************************

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Helping out an elderly veteran neighbor with his battery issue. ******** has not had his car running for over a month due to a bad battery. Sticker on battery states Batteries Plus and the date of 11/21. Since we can't produce a receipt they will not honor the warranty of 2 years. Even though we were in the their store on 8/23 and the warranty would be void on 11/23. Can't believe they won't honor the warranty. They quoted us over $200.00 for a entry level battery that will be bad within 2 years. Will take the battery to another store that will produce a better battery and not leave a elderly person stranded. **store does know of the neighbors situation and we were trying to help him out.

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saturday August 19th I was threatened 3 times by the store manager at Batteries Plus store #*********************************************************************. This started over a battery warranty but quickly went bad as I described exactly how the 3 $200 batteries were used and stored on the proper charging devices. The battery was still under warranty but in his opinion I had not taken care of it properly despite the fact the other two batteries in this boat were fine and they were all wired in line with the maintenance charger. In the end the manager at one point got upset and wanted me to apologize before he would even give my battery back. He went on to tell me 3 times he would see me outside of the store which implies physical confrontation. Im a 65 year old male, Ive been in the motorcycle business for 45 years and have sold/ warranted 100s of batteries for various reasons over the years. Their policy is if a battery is under 10 volts when it comes in its not under warranty. Mine was removed from the boat and when I came in the store I had 0 volts. This is typically a sign that the battery has an internal short and should be replaced. I want them to do the right thing under the circumstances explained above and replace my battery. Also the manager will need to understand any confrontation outside of this business will result in a expensive court hearing. Thank you

      Business Response

      Date: 08/31/2023

      Good morning,

      We have reached out to the store location and discussed this situation. It is to our understanding the management of that location has been in contact with this customer and they have worked to resolve the issue. We are considering this matter closed.

      Thank you,

      **************

      Customer Care Supervisor

    • Initial Complaint

      Date:08/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by H363137**3238313831H staff LO Consumer tried getting another battery from them because he still has a warranty. They wouldn&#**;t give it him because of their corporate policy of testing the battery over night first but the consumer cannot leave the battery because that is his only form of transportation.

      Business Response

      Date: 08/31/2023

      Good afternoon,

      I have reached out to the owner of this franchise location and am responding on their behalf. In speaking with them, they stated they will be reaching out to the customer directly to offer to put a temporary battery in his vehicle while they charge and test the customers battery. The owner is addressing this situation and we are considering this matter closed.

      Thank you,

      **************

      Customer Care Supervisor

    Batteries Plus, LLC is NOT a BBB Accredited Business.

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