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Business Profile

Collections Agencies

Credit Service International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Credit Service International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Service International has 3 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this charge on my credit report. This is not my debt. This debt was purchased and belong to credit collection services. Once the debt was bought, Im no longer responsible for the debt. It is not mine. I never sign any paperwork agreeing to anything. By law since this debt was purchased through credit Collection services, they are now the responsible owners of the debt. I have no contracts that can prove this is my debt.

      Business Response

      Date: 05/27/2025

      Credit Service International Corp ("CSI") is not able to locate an account with the information provided.  The inquiry mentions Credit Collection Services, in which CSI is not affiliated with.  We believe the wrong company has been contacted regarding this matter.  If you believe you have contacted the correct company, please provide additional information that can assist with our locating the account ************************* name, account number, balance).  For any questions, please contact our office at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The agency reported the account without notifying me as required by law.

      Business Response

      Date: 05/21/2025

      Credit Service International Corp (CSI) received account placement for collection 8/27/24. Initial notice was sent 9/3/24; no returned mail received. For any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving false collections mail and negative reflections and penalties my credit score is significantly declining. Mentioned driving citation go back to 2018. Some are not even valid from the beginning just a random number.The other ones have different types of issues going on with ******* license was suspended at the time of no payment, paid another fee to reinstate my driving privileges in 2019.However in 2024 a "pretend" collection using Credit Service info is abusing their license and ownership rights.They are using different physical mailing addresses and most likely their business number is getting fished out and rerouted to a fake one.Given my on going problem with my identity being stolen and abused I have picked up few signs to be able to distinguish real American Customs and the other kinds by it simply answering the initial call.Our customer ********************** Representatives are absolutely unacceptable to refuse to speak with a supervisor after being told "Hey this is *** whichever company are you call?" Lol What?Or say Your address 165 "doblju" ************* Instead of ************** They call out letting since Habibis Don't know the customs in the ** or *******Thanks

      Business Response

      Date: 03/26/2025

      Credit Service International Corp ("CSI") has multiple locations within the state of *********, including the Neenah, ** address listed on our correspondence.  The Milwaukee County Clerk of Circuit Court accounts are accurate and can be found on CCAP (Wisconsin Circuit Court Access site); copies of 5 cases are included with this response for issue years 2018 and 2021 (the maximum number of file uploads allowed by the BBB is five, detail for case 22TR001021) will be mailed via USPS.  The case numbers are assigned by the Milwaukee County Clerk of Circuit Court.  A consequence for nonpayment of a citation can include suspension of driver's license for a time period ordered by the Court.  The balance due for a Milwaukee County Clerk of Circuit Court citation remains due and owing, regardless of a driver's license suspension period ending.  Account ******* for Appleton Emergency Services, our office will request validation of debt and mail via USPS.  For any additional questions, please contact our office at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complainant:Jaclilline ***** ********************************* 03/16/1974 1899 Company Being Reported:CRDT SVC INT ****************************************************** Complaint Date:03/14/25 Complaint Summary:I am filing a formal complaint against Jaclilline ***** for reporting fraudulent and inaccurate accounts/inquiries on my credit report, violating consumer protection laws. Despite previous disputes, they have failed to correct or remove this incorrect information.Issues with the Company:1.Failure to Properly Investigate My Dispute They continue to report incorrect information after I provided proof that these accounts are not mine.2.Unlawful Reporting of Information They reported these accounts/inquiries without my consent in violation of 15 U.S. Code 1681b.3.Unfair and Deceptive Practices They failed to validate the accounts before reporting them, violating the ***** and FCRA.4.Damaging My Credit and ***************** Hardship Their actions have harmed my ability to obtain credit, housing, and other financial services.5.Failure to Respond to Prior Disputes I have attempted to resolve this matter directly with them, but they have ignored my previous requests.Requested Resolution:I demand that Jaclilline *****:? Immediately remove the fraudulent accounts and inquiries from my credit report.? Provide written confirmation that the information has been deleted.? Cease any further attempts to report or collect on inaccurate accounts.

      Business Response

      Date: 03/20/2025

      Credit Service International Corp (CSI) received account placement for collection 9/5/24. Initial notice was sent 9/10/24 to the same address as listed with this inquiry; no returned mail received. Our office has received no requests prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. For any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:03/09/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Statement:I recently reviewed my credit report and noticed an inaccurate and invalid account reported by ******************************************* Name]. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

      Business Response

      Date: 03/10/2025

      Credit Service International Corp (CSI) received account placement for collection 4/25/24. Initial notice was sent; no returned mail received. Our office has received no requests prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. For any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

      Customer Answer

      Date: 03/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:02/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Just ************. I do not have a contract with Credit Service International Company. They did not provide me with original contract as requested.

      Business Response

      Date: 02/23/2025

      Credit Service International Corp (CSI) received account placement for collection 10/2/24. Initial notice was sent 10/7/24: no returned mail received. Our office has received no requests prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. For any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

      Customer Answer

      Date: 02/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      Letter was sent by regular mail on 01/10/25
      Regards,

      ******** ****

      Business Response

      Date: 02/25/2025

      Credit Service International Corp (CSI) received account placement for collection 10/2/24. Initial notice was sent 10/7/24: no returned mail received. ********** has received no requests prior to this inquiry nor within the dispute/validation period as described in the initial notice.  ********** is in the process of requesting validation of debt from the creditor and will mail via **** upon receipt.  For any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:02/12/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with TrueAccord Corporation. I do not have a contract with TrueAccord Corporation and was not provided with the original contract, as requested.

      Business Response

      Date: 02/13/2025

      An account owing TrueAccord Corporation is not on file with our company nor does Credit Service International Corp conduct business on behalf of TrueAccord Corporation.  The account we do have on file is for a different creditor which we feel was the intent of this inquiry; our office will request validation of debt for the account(s) we have on file and mail via **** upon receipt. Should CC have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST or account information can be viewed online at **************.

    • Initial Complaint

      Date:02/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with credit service *********, I do not have a contract with ******************************, they did not provide me with the original contract as requested.

      Business Response

      Date: 02/07/2025

      Credit Service International Corp (CSI) received account placement for collection 10/11/2023 Initial notice was sent to the same address as listed with this inquiry; no returned mail received. Our office has received no requests prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. Should LJ have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:01/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Credit Service International. I do not have a contract with Credit Service International. They did not provide me with the original contract as requested.

      Business Response

      Date: 01/27/2025

      Duplicative to BBB ID# ********.  Validation of debt was mailed 12/20/24.  Account information is also available by accessing your account online at **************.  For any questions, our office can be
      reached at ************, Monday through Friday 8am-5pm CST

      Customer Answer

      Date: 01/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have not received the documents that I requested in my letter dated November 3, 2024. If they are in possession of said documents, I request them to upload them into the BBB system for verification.

      Regards,

      ****** *****

      Business Response

      Date: 02/07/2025

      Itemization from the creditor is attached per your request.  Account information is also available by accessing your account online at **************. For any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST

    • Initial Complaint

      Date:12/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SMALL HOSPITAL INNOVATIONS L and I do not have a contract with CREDIT SERVICE ******* plus they did not provide me with the original application like I asked. Account No: 2195 Amount Disputed: $2113

      Business Response

      Date: 01/03/2025

      Credit Service International Corp (CSI) received account placement for collection 1/10/24. Initial notice was sent to the same address as listed with this inquiry; no returned mail received. Our office has received no requests or communication from AT prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. Should AT have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    Credit Service International is NOT a BBB Accredited Business.

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