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Business Profile

Collections Agencies

Credit Service International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Credit Service International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Service International has 3 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with credit service international. I do not have a contract with credit service international. They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/14/2023

      6/4/22 CSI received account assignment from the creditor.
      12/8/22 C.A contacted our office for assistance to access account online.
      12/11/22 to current **** has made and is making payments online.

      At no time has C.A. disputed or requested validation of debt.  We will consider this communication as a request for validation.  Validation will be mailed via **** to the address on file with our office.

      As of today, C.A. has postdated payments set up for this account. Should C.A. desire a change to those payments, C.A. will need to contact our office directly at ************.

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CRDT SVC INTL CORP. I do not have a contract with CRDT SVC INTL CORP , they did not provide the original contract as I requested .

      Business Response

      Date: 06/26/2023

      We are unable to locate an account with the information provided.  Please provide current address, prior address if current address is less than 3yrs, creditor name and amount of debt.  Thank you

    • Initial Complaint

      Date:05/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** section 602 A. ****** I have the right to privacy.15 U.S.C section 604 A section 2: it also states a consumer reporting agency cannot furnish an account without my written instructions.In accordance with the Fair Debt Collection Practices act. Debt collectors are not allowed to communicate with me under 15 USC 1692C.

      Business Response

      Date: 06/02/2023

      We do not discuss any possible debt issues on public forums.  If anyone wants to discuss or resolve a debt, they have the information to reach us.

    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 11, 2022, I received notice that a fraudulent charge from CREDIT MANAGEMENT CONTROL was placed on my credit report. The amount was for $189. I do not have any additional information to provide. I have not spoken to CREDIT MANAGEMENT CONTROL and no correspondence was provided prior to placing the fraudulent charge on my credit report. This event is causing me stress and hardship on my family and marriage. I would like these charges to be removed immediately.

      Business Response

      Date: 11/23/2022

      CMC received account assignment 5/10/22 and notice of such was mailed.  This account was initially submitted for credit reporting June 2022. The account is on a six-month assignment which ends 11/30/22.  The account was submitted for credit report removal today, 11/23/22 and will close 11/30/22 back to the creditor.  After 11/30/22, consumer should contact the creditor for account status/agency assignment at ************.

    • Initial Complaint

      Date:10/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this agency is in violation of my rights as a consumer. i hereby allege that this agency has falsely obtained my social security card without my prior consent as a matter of unauthorized use of my credit card (SOCIAL SECURITY CARD) where i receive no benefit violation under 15 USC ****p. along with other false and fictious documents they have turned in to consumer reporting agencies to make it look like i owe them a debt when in fact i do not which is punishable under 15 USC **** by knowingly submitting falsified documents on my behalf. i also know for a fact i never gave your agency prior consent directly to communicate with me at all regarding this debt which includes the reporting of this tradeline, making them in violation of law under 15 USC ****c as unless you can provide me a contract signed by both parties me and your company with mutual assent or the express permission of a court which allows you to communicate with me in connection with this debt then you must delete this tradeline from my credit report immediately. as you have used unfair and deceptive methods to collect a debt which you have created by making an extortionate extension of credit under my name with my personal identification information which shall be punishable under 18 USC 892. i demand you delete this tradeline across all consumer reporting agencies and no further action shall be taken on my end. failure to comply i will take necessary steps in order to obtain justice due to the inequity you have done upon me by Dis considering my rights as a consumer

      Business Response

      Date: 10/11/2022

      We are contracted with our client in this matter and receive all of ********************** information directly from them.  We have verified with our client that balance being reported is correct.    If ****************** would like to contact us directly to obtain addtional information and/or like to resolve this matter she may do so at ************ between the office hours of 8:00 am - 5:30 pm.

       

      Customer Answer

      Date: 10/11/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      You have completely ignored my complaint as i did not request to see if any balance was being reported correctly. I alleged multiple violations of my rights which you have committed. you state that this debt has been verified than please submit to me the verification of this debt (Definition of verification Black Laws Dictionary 2nd edition -Confirmation of the correctness, truth, or authenticity of a pleading, account, or other paper, by an affidavit, oath, or deposition. See ******** **************************, 134 111. 126, **************************************************. C-) 65 Fed. 296; ********* v. Brooklyn, 6 App. Div. 127, 40 ***** Supp. 581.)  i demand you provide proof of indebtedness by way of accounting records in accordance with GAAP with inclusion of balance sheets or a contract that express mutual assent s between me and your company signed by each party.  if you cannot provide the requested information within 10 days of receipt of this complaint than you will be in violation of my rights under 15 USC 1692g(4) without the requested information signed under penalty and perjury there can be no verification of fact or claim. i demand you delete this invalidated debt from my consumer report immediately or i will take necessary steps in order to enforce my rights under the FDCPA

      *****************************

      Business Response

      Date: 10/12/2022

      We are mailing out validation as per consumers request.  

      Customer Answer

      Date: 10/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I did not request validation i requested verification pursuant black laws dictionary 2nd edition as stated in previous response. they have blatantly ignored my entire first complaint, and now they are blatantly ignoring my 2nd one. i demand you submit everything through BBB portal to avoid there false and erroneous methods. what i requested was an affidavit of fact, with proof of indebtedness with a contract signed by each party to display valid offer and acceptance with mutual consent & accounting records with inclusion of balance sheets in accordance with GAAP to show proof this debt even exist. You have 5 days to submit me VERIFICATION through BBB complaint portal or you are agreeing that this debt is invalid and does not belong to me, you are also agreeing that you have used my social security card without my consent in order to create an extortionate extension of credit which is punishable under 18 USC 892. SUBMIT EVERYTHING THROUGH BBB PORTAL failure to comply you shall also be held liable under 15 USC ****k as you unfair and deceptive methods have caused a severe inconvenience to my life and i intend to take action immediately if this tradeline is not deleted from my consumer report after this as this is proof of your willful noncompliance 

      Regards,

      *****************************

    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove these inaccurate accounts from my credit report, it's not mine I'm not aware of these accounts, and this is Under *** ****g, delete this within 15 days.CREDMGMTCNTL Account #******** Bal: $1,438.00

      Business Response

      Date: 08/15/2022

      Credit Management Control, **** will request validation of debt from the creditor and mail via **** upon receipt.

    Credit Service International is NOT a BBB Accredited Business.

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