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Business Profile

Collections Agencies

Credit Service International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Credit Service International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Service International has 3 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My last 2 paycheck stubs are being withheld I have called 3 times and left messages I have had the state call on my behalf to retrieve the information they will not provide a copy only give my information out over the phone

      Business Response

      Date: 04/17/2024

      CSI had mailed a copy of her check stubs to same address as listed with this inquiry; no returned mail was received.   We will mail another copy today.  Thank you.

      Customer Answer

      Date: 04/22/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although the business was not truthful on that response I did receive the requested checks stubs after this complaint had been filed 

      Regards,

      *********************

    • Initial Complaint

      Date:01/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with SMALL HOSPITAL INNOVATIONS LL, I do not have a contract with CREDIT SERVICE INTERNATIONAL CORPORATION, they did not provide me with the original contract as i requested.

      Business Response

      Date: 01/15/2024

      Credit Service International Corp (CSI) received account assignment 4/17/23.  Validation notice was mailed to the same address as listed with this dispute 4/25/23; no mail return received.  CSI has received no prior communication/requests form AO.  CSI will request debt validation from the creditor and mail via **** upon receipt.  Should AO have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting Act CREDIT SERVICE INTL CO Account #******* , has violated my rights.15 U.S.C **** section 602 A. States I have the right to privacy 15 U.S.c **** section 604 A Section 2; It also states a consumer reporting agency cannot furnish an account without my written instructions privacy.

      Business Response

      Date: 01/12/2024

      Credit Service International Corp (CSI) received account assignment 2/20/23. Validation notice was mailed 3/7/23 to the same address as listed with this dispute; no mail return received.  This account was initially submitted for credit reporting 11/10/23.  The dispute flag indicator was submitted 1/10/24 due to our receipt of a dispute letter on 1/5/24.  Validation of debt is being requested from the creditor and upon receipt it will be mailed via USPS.  CSI had received no communications from BS prior to the 1/5/24 letter.  Should BS have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:01/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This agency placed a collections account on my ********************** report November 2022. I have been trying to contact them since to get proof of debt. They have been unresponsive and have provided no proof that I owe any debt. I want this collections account removed from my credit bureau accounts immediately. It is negatively affecting my credit score.

      Business Response

      Date: 01/10/2024

      Validation of debt was last mailed to ** on 6/7/23.  Upon receipt of this communication our office reached out to the creditor. The creditor informed our office, they recently spoke with **,advising her they did not have complete insurance information on file and suggested ** speak with her insurance company to inquire if they will process the claim, as it is now past timely filing.  To date, the creditor has not received any further communication from **.  Should ** have any further questions, our office can be reached at ************, M-F 8am-5pm CST.

    • Initial Complaint

      Date:11/15/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with ******** I do not have a contract with Credit Service International Corporation. They did not provide me with the original contract as i have requested.

      Business Response

      Date: 11/16/2023

      Credit Service International Corp (CSI) is not contracted with ******* as stated in this inquiry; we do feel a similar creditor type/name was intended.  CSI will request validation of debt for the account we have on file and mail via *****  Should T.A. have any questions, our office can be reached at ************, M-F 8am-5pm CST.

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with GENTLE DENTAL CARE II ARKANS.I do not have a contract with the collection agency trying to collect and report this to my credit report.They did not provide me with an original contract as requested.

      Business Response

      Date: 10/26/2023

      Credit Service International Corp received account assignment from the creditor 11/8/22.  Notice of account assignment was mailed 11/17/22 to same address as listed with this inquiry; no returned mail received.  Credit Service International Corp has received no communication or requests from S.R.  Our office will request validation of debt and mail via **** upon receipt. Should S.R. have any questions, our office can be reached at ************, M-F 8am-5pm CST.

    • Initial Complaint

      Date:09/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with JUST ENERGY **** COMMODITY, I do not have a contract with CREDIT SERVICE INTERNATIONAL, they did not provide me with the original contract as I requested.

      Business Response

      Date: 09/13/2023

      CSI received account assignment from the creditor, *********** **** Commodity; the debts are due and owing to the creditor.  CSI had not received communication from S.E. prior to this dispute.  Our office will request validation of debt and mail to the address on file via USPS.  Should you have any questions, please contact ***** at ************.

      Customer Answer

      Date: 09/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***********************

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called this company because my credit report showed that I have a debt placed with them. I called to find out the information on the original debtor so that I can get this issue settled and taken care of but whomever I spoke with told me that he was not able to give me contact information for "his client". I was told that due to HIPAA he could not give me the information I was requesting, even though there was absolutely zero HIPAA breach, I work in healthcare, I understand how HIPAA works and what information is protected and what is not. When I informed him of this he gave me the name of the company, a very generic name which turned up quite a few different results, so I pressed further for a phone number and was told "he can ****** the number for me". When I asked for a supervisor, I was informed that he is supposedly the supervisor. I want my right to know who the collecting company is and how to get a hold of them, this is ridiculous that I have this sitting on my credit report, dragging down my score, because this debt collector does not want to lose their cut of the money if I call the company the debt is originally from and take care of the issue myself.

      Business Response

      Date: 08/22/2023

      CSI takes all communications and requests seriously.  CSI procedure is to work to resolve inquires on behalf of its clients directly.   Representatives do not have access to client contact information.  K.C. had provided insurance information to the representative.  Our office contacted the client and while on the line, our client contacted K.C. to receive further information.  The account is currently on a 45-day hold pending insurance claim filing.  The result of the claim will be provided to K.C. upon our receipt via USPS.  Should K.C. have any questions, our office can be reached at ************; ***** or ***** will be happy to assist.

    • Initial Complaint

      Date:08/15/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt from ************** Innovations L, I do not have a contract with Credit Service International Corporation, they did not provide me with the original contract as I requested.

      Business Response

      Date: 08/16/2023

      CSI received account assignment from the creditor 11/8/22. Notice of account assignment was sent to same address as listed with this communication; no mail return was received.  CSI has received no communications from A.R. prior to 8/16/2023.  CSI will consider this communication as a request for validation of debt.  Once validation of debt is received from the creditor, it will be mailed via USPS.  Should A.R. have any questions, our office can be reached at ************ M-F, 8am-6pm CST.

    • Initial Complaint

      Date:07/15/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with City ******* Ambulance. I do not have a contract with Credit Service International Corporation they did not provide me with the original contract as requested.

      Business Response

      Date: 07/17/2023

      12/13/22 CSI received account assignment from the creditor.
      7/13/23 Online credit bureau dispute code 001 Not mine, provide or confirm complete ID.  All information was verified as accurate.

      At no time had A.D. disputed or requested validation of debt until the online credit bureau dispute noted above.  We will consider this communication as a request for validation.  Validation will be mailed via **** to the address on file with our office.

      For any questions, please contact our office at ************.

    Credit Service International is NOT a BBB Accredited Business.

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