Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Fetch account for well over a year with no issues/complaints. Recently I tried to obtain a reward for Bath and Body works and it was declined. No explanation. When I wrote to customer service to inquire as to why I was told I was using fraudulent receipts. Huh? I had no idea what was fraudulent until I received an email back stating I was making receipts etc and my points were taken away. I have never submitted a fake receipt, all of my receipts were from legitimate stores with barcodes. I advised that no points were taken away just given back and please provide proof of these fraudulent receipts because I have no idea where this is coming from. Who makes receipts that are not legitimate? No response back. So I tried to resubmit. Again same issue and this time they took some points? Why I have no idea. So I accumulated more points via my paper and e-receipts. Again declined saying I dont have enough points for the reward requested Im not sure what changed or what type of game Fetch is playing. Are they now not able to commit to giving out rewards are they overwhelmed so they pick and choose who they can afford to give rewards to? So many people that I know are having the same issues and its discerning.

  Business Response

  Date: 03/21/2023

  Hello! Thank you for reaching out to the Fetch team!
  
  We have reviewed the user's account and activity in question with our team. We show that there were multiple receipt submissions of screens containing eReceipt details and that this user received points from these submissions. We do not accept photo scans of digital receipts that are printed on home paper or of screens because we are unable to confirm the origins of those submissions. This type of activity goes against our Terms of Service. 
  
  We have since removed the points that were obtained fraudulently from these submissions. This user will not be able to get these fraudulent points back. 
  
  Fetch loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (******************************************************). Please refer to line 28 within our Terms of Service. 
  
  Fetch may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to, when somebody tries to fraudulently obtain points. Fetch has the prime goal of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service.
  
  If you have any further requests for more information on this matter please let us know at **********************************.
  
  Warm regards, The Fetch Team.
  
  

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I have never submitted receipts that were fraudulent or printed by myself. Its horrible when I have to go round and round when I have done nothing different than from day 1. This however is for the record for others that experience this same issue that *** just encountered. 
  Regards,
  
  ***************************************

  Business Response

  Date: 03/27/2023

  Hello and thank you for reaching back out to the Fetch team.
  
  We love rewarding our users for shopping at their favorite places!
  When taking a closer look at this account, we are able to see that this user has submitted images of a screen and email printouts. These types of submissions are not valid and led to the removal of some of the points on their Fetch account.
  
  We recommend that this user review our Terms of Service (***************************************************) and also (**********************************************************************-Eligible-Receipts) in regards to accepted receipt formats.
  
  If the user should have any further questions, we are always available at **********************************.
  
  Warm Regards,
  
  The Fetch team

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch recently changed it policy for points redemption. Now it takes up to 72 hours for one to get a gift card for one's points. After running into this new policy when I wanted a gift card to help pay for a meal at the Cheesecake Factory, I decided to redeem my points at stores that I go to fairly frequently to have when I go shopping.I redeemed ****** points for a $50 gift card at Kohls as of 1/31/23. On 3/12/2023, I found out that the balance on my card was zero. I contacted Fetch via the app and basically told, per the Terms and Conditions, that they would not make me whole.On 3/13/2923, I contacted ***** to find out where the card was used and found it was used in Witchita, ******. I have never, not once been to ****** and know no one who lives in that part of the country. It is clear that the security of the Fetch app is faulty. How is an unknown person able to know that I was issued a gift card? From what I see on this site, other people were scammed around the same time. Do they even realize how much time and effort was used to amass ****** points only for it to be scammed from me. Also, it seems that my data is not safe with them as they will not acknowledge a problem. ****, deflect, and distract does not build trust. Do better Fletch.

  Business Response

  Date: 03/14/2023

  Hello and thank you for following up with the Fetch team.
  
  We reviewed this user's account and we show that there was a ****** gift card redeemed on 1/31/2023. Our specialists have determined that this reward was awarded to the account with no errors registering. After a thorough investigation, we also do not show any unauthorized access to this user's account. As we here at ******************** take security very seriously, feel free to review our Privacy Policy, (**************************************************). 
  
  We use a third party to award the gift cards so we don't have a way to see internal gift card processing details. Due to this, all reward redemptions are final as we have no way to rescind them. We are unable to issue a new reward however, we added an additional ***** points to the user's account for the trouble. Please don't hesitate to contact ********************************** with any questions.
  
  Kind Regards,
  
  The Fetch Team

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Fetch is using a third-party vendor to shield it from the responsibility of protecting my data.  This is not just about getting ********* back.  Hackers are constantly stealing data from companies with insufficient security.  Their response shows that they don't care about a clear issue with data integrity.
  
  Regards,
  
  *************************

  Business Response

  Date: 03/17/2023

  Hello and thank you for following up!
  
  Our team was more than happy to take another look at this reward. After a thorough investigation, our specialists have determined that reward was delivered without error. We have also confirmed that there was no unauthorized login to your Fetch account.
  
  We use a third party to award the gift cards so we don't have a way to see internal gift card processing details. We do suggest that this user reach out to ****** for further information.
  
  You can contact their customer service team here: (****************************************************)
  
  Kind Regards,
  
  The Fetch team

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to get in contact with fetch rewards customer service but I havent been getting any response. Im having some issues with my account I had a $50 gift card processing and then it said it needed more time to process then just disappeared. I recently received a email stating that I have more than one account and that is not exactly true, I have had this account for a little over a year and when I was still very new to the app I forgot my email password I created another account and when I remembered my password I went back into this one. I wasnt aware that I was not allowed to make another account so I apologize for that but I have not been active or even used any account but this one. I have had this account since 2/10/22 and I have never once had any issues so I just dont understand why its causing me so much trouble. I tell all my ******** friends about fetch and I bring them to the app using my referral code and I have made my son and daughter an account on their own phones all my family loves using fetch rewards so this is so sad giving how much I use fetch rewards.

  Business Response

  Date: 03/04/2023

  Hello.

  Thank you for reaching out to Fetch!

  We are committed to delivering the best experience to the members of the Fetch Family and were happy to look into this reward for the user. We were able to locate the user's account.Based on the information provided we can see that the user had canceled their reward on their end. We  have reached out to the user using their ******************** email to let them know that they are able to resubmit their points for their reward if they wish. If the user has any questions, we'll be happy to answer them at **********************************.

  Warm Regards,

  The Fetch team

  Customer Answer

  Date: 03/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I redeemed points for a $25 Paramount+ gift card. When I go to click on the button that says go to e gift card link, nothing happens. I have tried from other devices and have tried opening within the app and in my email. The link seems as though its empty. I reached out to customer service Monday 2/27 and it is now Thursday 3/2 and I have not heard a single thing back. Just an automated email that says they will respond as soon as they can. Its been 4 days! How is there not even the slightest bit of help to figure it out? This is my very first gift card have bought after collecting points. I am disappointed because the customer service seems to be so poor and there is no number to call. Other apps have followed through with their promises and this one does not. I had referrals and now worry if this will happen to them as well!

  Business Response

  Date: 03/03/2023

  Thank you for reaching out to Fetch!

  We are committed to delivering the best experience to the members of the Fetch Family and were happy to look into this reward. Based on the information provided we can see that the user has not yet reached out to our team regarding this matter. We were able to locate the user's account, however, and have reached out to their Fetch email with troubleshooting steps to help them retrieve their reward. If the user has any questions, we'll be happy to answer them at **********************************.
   
  Warm Regards, The Fetch team
   

  Customer Answer

  Date: 03/03/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. 

   

  Fetch has responded to the claim, but the information provided did not solve my issue. I will be waiting to see if they respond again. 

   

  
  Regards,
  
  ***************************

  
  

  Business Response

  Date: 03/03/2023

  Hello! Thank you for following up with Fetch.

  It is our mission to rewad our users for their everyday purchases! Our team reached out to ****************** to escalate this issue and correct the problem with the link. Following this communication, we were able to follow up with user and confirm that they were able to successfully access their reward. Thanks again for reaching out to Fetch, for questions or concerns we can be reached at **********************************.

  Regards,

  The Fetch Team.

   

   

   

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased face patches from SiO beauty online 2/23/23. I received a confirmation email and shipping email. The purchase is worth **** points. Since the order was placed online, I did a e-receipt scan so the app can scan my receipt and get credit for my purchase. The app did not recognize the receipt so I printed it and submitted it as a scanned receipt. The app took the receipt but did not award me my full points. I contacted the help center through the app and explained my situation. The rep stated that the reason my e-receipt was not accepted was be because the app dont recognize certain email and thus will not recognize the receipt, yet I signed up with my hotmail account. The rep stated for me to open a gmail account, so I did. Did the e-receipt scan after forwarding the order and shipping information from my old email. Still didnt work, so I contacted them again. This time they sent e-receipts eligibility requirements stating that e-receipts cant be forwarded from one email address to another; now tell me how will a new email account have information from my old email address without me forwarding it. At this point, Fetch is giving me the run around when I have provided enough proof that I purchased the item. They need to honor their end and fix their receipt scanning system and give me my points.

  Business Response

  Date: 02/25/2023

  Hello!
  
  
  Thank you for taking the time to reach out to Fetch! Our mission is to reward our users for their purchases so we were more than happy to review this user's submission!
  
  
  After taking a look into this users account we see that the receipt submission for the product was submitted as a PDF which is not a supported receipt format and the user was informed of how to properly upload digital receipts. Fetch does not support forwarded emails as digital receipts.The user was also informed the the email domain hotmail.com is not a supported email domain and that they can create a ****** email address for all future digital receipts. 
  
  
  The user can learn more about our eReceipt feature here : **********************************************************************************
  
  
  We will be happy to answer any questions they have at **********************************.
  
  
  Kind regards,
  The Fetch Team

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  **************************

• Initial Complaint

  Date:02/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been random receiving phone calls at all hours of the day and all kinds of voicemails requesting to speak with someone from fetch rewards. Ive had my phone number since March 2019 and Ive reached out to the company twice regarding this situation. After the calls stopped for a whole year and some months but now the calls started back up. My number is register in my name. I need the company to remove my number from their customer service profile so I can stop receiving calls permanently. Its really starting to get out of hand this time around.

  Business Response

  Date: 02/24/2023

  Hello, thank you for reaching out to Fetch!
   
  After reviewing the phone number we have reached out to the websites showing ************ as our contact number and requested for it to be removed. We were notified that this may take a few days. 
  We apologize for the inconvenience.  
   
  If there are any questions, we are always available at **********************************. 
   
  Kind Regards,
  The Fetch Team

  Customer Answer

  Date: 02/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been collecting points for months now and made a redemption for gift cards. One went through but then they decided at this point to deduct over ****** points from my account and deny they redemption. They say it is for fraudulent activity (altering receipts) I have asked for proof as I have never submitted a fake or altered receipt and Im looking I cant see any that even APPEAR to be altered. I just would like my points back.

  Business Response

  Date: 02/19/2023

  Hello and thank you for reaching out. We love helping our Fetchers save more by awarding points for valid transactions, per our Terms of Service (***************************************************) We noticed a trend where the submitted receipts were showing a Suspended Transaction banner printed on the receipts. While these types of submissions would be classified as "incomplete transaction" receipt types and would go against our Terms of Service, we erroneously deducted points for these receipt submissions as counterfeit submissions. Because of this error, we have restored the deducted points which the User has been able to use again on their newest reward redemption that is currently processing. For future reference, we advise that the User should not be submitting receipts that show a suspended transaction, as those are not considered valid receipts and are most often associated with fraudulent activity. Submitted receipts must show a completed purchase to be eligible for points. Thank you for bringing this to our attention and we hope the User can continue saving more with ********************.

  Kind Regards,

  The Fetch Team

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife used the Fetch rewards app to submit receipts in order to gain gift cards to use. She received a * Gift card for Kohls via the Fetch Rewards application and went to use the * Gift card today. All to realize that the gift card has a Z*RO Balance. After further searching we was told via ********************** that the gift card was redeemed in ******** **. We live in ******** and have not been to ******** *****. Was told that it was used in store. Notified Fetch of this today and was told there was nothing they could do. I feel like that is poor customer service.

  Business Response

  Date: 02/06/2023

  Hello and thank you for reaching out to the Fetch team! We love helping user's save by shopping at their favorite places and we were more than happy to take a look at this.
  
  We are so sorry to hear about the trouble with this reward, however, we are unable to discuss account and redemption information with anyone other than the sole owner of the Fetch account.
  
  We invite this user's wife to reach out to us at ********************************** if she would like for our team to take a closer look at this reward.
  
  Warm Regards,
  
  The Fetch team

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Hello,
  
  Thank you for providing account information!
  
  I'm sorry to hear about the issues with this gift card. Unfortunately, all reward redemptions are final as we have no way to rescind them. While looking into your account, I found that the reward is showing without errors.
  
  After a thorough investigation, we also confirmed that there was no unauthorized login to your account. Fortunately, you have the ability to approve or decline new devices when they log into your account. I just want to let you know that we take security very seriously at Fetch and can confirm that your account has not been compromised. Kindly note that per our Terms of Service, we ask that the owner of any Fetch account be responsible for the security of their account.
  
  We use a third party to award the gift cards and due to this, we, unfortunately, don't have a way to see internal gift card processing details. We can only confirm that the gift card was awarded to your account with no errors registering.
  
  If you have any other questions please let us know.
  
  Have a great day!
  

  Daisy
  Support Specialist
  Fetch

  
  
  Regards,
  
  ***************************

  Business Response

  Date: 02/17/2023

  Hello and thank you for following up with Fetch.
  
  We love helping users save while shopping at their favorite retailers, and we were more than happy to take another look at this reward. After a thorough investigation, our specialists have determined that this reward was awarded to the account with no errors registering. We also confirmed that the account has not been compromised and there was no unauthorized login to the account.
  
  We use a third party to award the gift cards so we don't have a way to see internal gift card processing details. Due to this, all reward redemptions are final as we have no way to rescind them. We are unable to issue a new reward however, we added an additional ***** points to the user's account for the trouble. Please don't hesitate to contact ******************************** with any questions.
  
  Kind Regards,
  
  The Fetch Team

  Customer Answer

  Date: 02/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have had to file a BBB complaint against Fetch Rewards. This company should not still be in business. I redeemed $15 worth of ****** Play credits. According to the terms and conditions, I could add it to my Apple wallet. I did not know I had to research ****** and find out that you can not add it to your apple wallet. Only ****** Pay and I have an iphone. I reached out to support and they sent me canned responses and did not fully review my concern. They gave me instructions on how to uninstall the app for tech issues and this was not a tech issue but a deceptive issue where Fetch has you redeem a gift card that can not even be added. Please see the screenshots and entire correspond to see what I am speaking of. Their customer service team ***** and no one ever reads the entire email thoroughly. I am a CSR manager and even I was extremely frustrated with how long they take to answer and the lies they are still telling people. Either refund me my points so I can choose another reward or I will be moving forward with other alternatives to make things right.

  Business Response

  Date: 02/06/2023

  Hello and thank you for reaching out to the Fetch team! We enjoy showering our user's in points which they can use to redeem for gift cards to their favorite places and we were more than happy to take a closer look at this.
  
  When taking a look at this users account, we can confirm that these ****** Play gift cards were fully processed with a complete balance on 01/29. This user received an error when attempting to add this reward to their Apple Wallet because there is not a way to add this type of reward to their Apple Wallet. The only way to use a ****** Play gift card is by adding it to their ****** Play account. We do apologize for the confusion surrounding this.
  
  That being said, the directions on how to add your ****** Play reward to your ****** Play account are as follows:
  1. Open the ****** Play app
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions  Redeem gift code.
  4. Enter the code
  
  
  If this user should have any further questions on how to redeem their reward on the ****** Play Store, we invite them to connect with us at **********************************.
  
  Warm Regards,
  
  The Fetch team

  Customer Answer

  Date: 02/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer. They still havent explained why the screenshot shows an option to do so. Yeah, your team said the same thing so lets be fully honest here shall we?
  
  Regards,
  
  *******************

  Business Response

  Date: 02/06/2023

  Hello! Thank you for reaching out to the Fetch team. 
  
  Our team can see that this user is trying to add their ****** Play rewards to an Apple Wallet, and unfortunately, ****** Play gift cards are not supported on iPhones. The only way to use a ****** Play gift card is by adding it to their ****** Play account. We are aware that there is a visual error on the ****** Play reward with an 'Add to Apple Wallet' button. The screenshot that this user has provided is showing this button on the landing page of their ****** reward. This landing page is owned by ****** and their distributors so we are unable to make any changes. We do apologize for this visual glitch. 
  
  That being said, the directions on how to add your ****** Play reward to your ****** Play account are as follows:
  
  1. Open the ****** Play app
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions  Redeem gift code.
  4. Enter the code
  
  All reward redemptions are final. Once a reward is available for use, we are unable to make any changes. If there is anything else that we can do for this user, we invite them to connect with us at **********************************. 
  
  Warm Regards, 
  
  The Fetch team

  Customer Answer

  Date: 02/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Perfect. Take ownership next time and this wont happen. Fix your glitches. ***? 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently been placed on permanent account suspension due to unforeseen circumstances even though I currently have been with a savings group. We have been submitting the same type of receipts as we sometimes shop in pairs when we have time off. we you follow the exact guidelines just like everyone else has obviously it has so mad, because why am I the one being banned when there are five others who are also using the same company to submit receipts as we use a employee-based company for discounts they would never specifically tell me why, nor tell me what they did, or when they did it, and never notified me. I have reached out to the customer service platform with no resolve, but I dont understand how the same exact transactions just separate individuals. Dont get the same affect as me and I am fairly new to the app which is fetch rewards.

  Business Response

  Date: 02/01/2023

  Hello! Thank you for reaching out to the Fetch team.
  
  We love helping user's save by shopping at their favorite places and we were more than happy to take a look at this! When taking a look at this user's account, we can confirm that this user was submitting receipts that were not from purchases they had made personally.
  
  These types of submissions do violate our Terms of Service, which is what led to the deactivation of their account. This user will not be able to receive any outstanding redemptions or create a new account. We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28. If the user has any questions, we'll be happy to answer them at **********************************.
  
  Warm Regards,
  
  The Fetch team