Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/9/24 I submitted cancellation documents to TASC. I have proof that on 09/30/2024 we had a zero balance due, (billed quarterly). On 10/14/24 I have an email confirmation of our cancellation. Months later I begin receiving a bill for $1087.12, our quarterly invoices prior to cancellation were $232.88. I sent in the cancellation, proof of zero due and proof of cancellation. They have ignored all requests for correction and now have sent the amount to collection with **********************

  

  Business Response

  Date: 07/14/2025

  Hello,

  ************************** ****************************** had a COBRA Benefit Plan which ran from 10/01/2023 - 09/30/2024. TASC received the Consolidated Termination Request Form signed by ***** ****** on 10/09/2024 after the beginning of the new plan year which was effective 10/01/2024 (attachment 1). The Consolidated Termination Request Form clearly states that it must be received by TASC 60-days PRIOR to the TASC ***/Plan year end date unless their TASC *** provides a different time period,which it does not (attachment 2).
  
  ***** ******************** signed the 3 year Universal Subscription Agreement (***) on 10/01/2023. The USA was again signed by ***** ******. Page 2 of the agreement states that it is for three years from the effective date 10/01/2023 which would bring the terms through 09/30/2026.
  
  Ms. ****** is correct that on 09/30/2024, ************************** had a zero balance as invoice IN3229688 in the amount of $232.88 for quarterly COBRA Administrative Fees (10/01/2024-12/31/2024) and COBRA Renewal Fee was paid in full (attachment 3). Upon cancellation, invoice IN3270578 in the amount of $1320.00 for the remainder of the USA Termination Fee for the remainder of the *** term from 10/01/2024 -09/30/2026 was generated (attachment 4). TASC applied paid invoice IN3229688 amount of $232.88 to the *** Termination invoice leaving a final balance due of $1087.12.
  
  Ms. ****** submitted support request WRF-********* on 12/30/2024 with invoice IN3270578 attached with hand written notes "No such thing" under the description COBRA USA Termination Fees and further had written notes "we are not paying this, remove the charge, service was cancelled" (attachment 5). TASC responded to the support request (see below) and provided Ms. ****** the signed ********* Subscription Agreement. TASC's Response is below.
  
  "Be advised that the cancellation form must be submitted and received by TASC at least 60 days prior to the end of the plan year date. Your cancellation request was submitted 10/09/24 for and end date of 09/30/24. The employer is subject to early termination fees because the employer has a signed TASC Universal Subscription Agreement (***) on file. Attached is the signed TASC USA (and/or any other contracts) that we have on file with this employer. The contract dates are 10/1/2023 to 9/30/2026. Since the employer cancelled services with TASC prior to the end-date of the contract, the employer will be billed the Administrative fees for the remaining months of the agreement (10/01/24 to 09/30/26)."
  
  TASC sent three emails to the Primary Contact for Trent ********************, ***** ****** at ************************* notifying Trent ******************** of unpaid balance. 
  1. 04/17/2025 - First email notifying ***** ******************** of the outstanding balance in the amount of $1087.12 and the account could be sent to collections if not paid in 7 days.
  2. 04/28/2024 - Second email notifying ***** ******************** of unpaid balance in the amount of $1087.12 and if the account would be sent to collections if not paid in 7 days.
  3. 05/05/2025 - Final email notifying ***** ******************** that there is an outstanding balance of $1087.12 and it is ************************************************* 10 days the debt will be sent to ********************* for collection.
  
  No payment was received within the 10 days of the third email on 05/05/2025. The debt was sent to a third part collection agency,********************* on 06/23/2025. ***** ******************** must now contact ********************* at ************ to pay the invoice.
  
  Please let us know if you need additional information.

  Thank you.
  

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My contract shows a start date of 10/01/2023 that is true.  Nowhere does it say it's a 3 year contract, nor does it say we are committing to 3 years of service.  The cancellation "fee" they are billing was not on my signed contract.
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 07/14/2025

  Hello,

  Per TASC's initial response to the Better Business Bureau, paragraph 2:

  "***** ******************** signed the 3 year Universal Subscription Agreement (***) on 10/01/2023.The USA was again signed by ***** ******. Page 2 of the agreement states that it is for three years from the effective date 10/01/2023 which would bring the terms through 09/30/2026".

  See the attached TASC Universal Subscription Agreement Page 2 under Three-Year Term and Renewal. This was signed by ***** ******.

  Please let us know if you need additional information.

  Thank you.

   

   

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I do not have that docusign agreement.  It also states that either party can terminate with 60 days notice.  So at the most I should have been billed for 1 quarter, not 3 years.
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 07/17/2025

  Hello,

  TASC has already addressed these additional concerns in our responses but will address them one last time.
  
  It also states that either party can terminate with 60 days notice:
  The Consolidated Termination Form signed by Ms. ****** is dated 10/09/2024. TASC did not receive this form until 10/09/2024 in which the customer cancelled effective 09/30/2024. ******************** DID NOT receive 60 days'notice in fact, the customer did not notify ******************** until 9 days AFTER the new plan year started. Although TASC could have charged the customer administrative fees for the month of October, TASC credited paid invoice IN3229688 IN FULL in the amount of $232.88 and applied the credit to invoice IN3270578 for COBRA USA Termination Fee.
  
  So at the most I should have been billed for 1 quarter, not 3 years:
  The TASC Universal Subscription Agreement (***), page 2 - Three Year Term and Renew states the agreement is for a period of 3 years from the Effective date which Ms. ****** has acknowledged is 10/01/2023. This would make the end date of the 3 years on 09/30/2026. It further states that either party can terminate the TASC USA for any reason without penalty AT THE END OF THE **** (09/30/2026) with 60 day written notice. Ms. ****** cancelled with TASC in the middle of this agreement therefore the USA termination fee for period 10/01/2024 - 0930/2026 isvalid.
  
  TASC has address all the customers issues and provided all documents to support invoice IN3270578 in the amount of $1087.12 for TASC USA Termination Fee. This is the final response TASC will make through the Better Business Bureau.
  
  To settle this debt, the customer should call ********************* at ************.
  
  Thank you.
  

   

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Looks like they are going to stand behind billing 1087 dollars for 9 days.  I will not continue this as they seem unwilling to be reasonable.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 5, 2025 Amount: $14.99 Business commitment: TASC manages *** accounts and promises to reimburse eligible healthcare expenses under *** guidelines.Nature of dispute: I submitted a reimbursement request for $14.99 for the purchase of condoms, which are considered an eligible medical expense under IRS rules. However, TASC denied my request, stating "IneligibleExpense," without a clear explanation.Resolution attempt: I contacted their support team for clarification but received no meaningful response or resolution.Requested resolution: I request that TASC either process the reimbursement or provide a written explanation as to why an IRS-eligible preventive care item was denied.This lack of transparency and refusal to honor clearly eligible expenses undermines the trust employees place in TASC to manage their healthcare funds properly.

  

  Business Response

  Date: 07/08/2025

  Hello,

  TASC denied Mr. **** request for reimbursement for condoms in error. We apologize for the error and have re-processed his claim in the amount of $14.99. The funds are now in *************** account.

  We respectfully ask Mr. ** to try to resolve his issues with TASC prior to submitting complaints through the Better Business Bureau. Mr. ** submitted a support request yesterday. We would like to remind Mr. ** that support request processing time is 7-10 business days. We recommend he call our ************* Team at ************ rather than submitting a support request or filing a complaint with the Better Business Bureau. This could have been resolved same day has he called.

  Please let us know if you need addition information.

  Thank you.

   

   

  Customer Answer

  Date: 07/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Hongkang Xu
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claims for reimbursement of gym membership fees, a covered item in my flexible spending account. My broker spoke with TASC and I was directed to submit receipts and a medical note to file a claim for reimbursement. I obtained the Medical Note and submitted claims including copies of each ACH transaction for monthly membership fees charged from October 2024 thru June 2025 (9 claims total), as well as details of the ****, and my official membership.1. June 2025; All 9 claims were denied - "missing documentation". After finally reaching someone, I was told the claim was missing receipts. **** does auto monthly ACH transactions and proof of them were provided. Nevertheless, I contacted **** and was able to obtain individual receipts 2. June 23, 2025; I refiled all 9 claims now including a "receipt". All 9 claims were again denied - "missing a medical note". Now contacting my broker to find out what's going on. I was told the medical note was missing dating info. and absolutely nothing was mentioned about needing "details of the disease" at this time. I again contacted my medical provider losing more time from work to go back and pick-up an amended medical note now providing a prescribed initiation date. 3. On June 27, 2025, I resubmitted all 9 claims once again, AND AGAIN, THE CLAIM WAS DENIED stating "Insufficient Documentation". After an hour long call/wait, they continued to refuse to reimburse me my own hard earned money stating they needed "details of the disease". This is a violation of my HIPAA rights as details of my disease is irrelevant. They received a medical note from my treating physician stating I have "chronic pain due to several disease" and require specific physical activity achievable at the ****. This is medically prescribed by my doctor and since they have no medical personnel, they are in no position to dispute my need for the gym membership or require HIPAA health data from me or my dr.They have an enormous # of BBB claims!!!!!

  

  Business Response

  Date: 07/03/2025

  Hello,

  TASC has reached out to Ms. ****** and advised her of the following:
  
  The 9 requests for reimbursement for monthly gym memberships cannot be approved with the letter she submitted from Summit Medical Group as the letter is missing a diagnosed medical condition for which a gym membership is treating (attachment 1).
  
  Per IRS Publication 502 (attachment 2), weight loss programs/gym memberships may be eligible if it is a treatment for a specific medical condition such as obesity, hypertension or heart disease for example and NOT to improve one's general health as indicated on the letter from Summit Medical Group. Further, TASC notified Ms. ****** that "multiple chronic disease" is not a specific medical diagnosis.
  
  TASC provided Ms. ****** with the TASC Letter of Medical Necessity (attachment 3) and strongly suggested that her medical provider use this form rather than drafting their own letter as often the drafted letter is missing a requirement. This form was generated to assist medical providers and ensure that all the information required by the *** is provided so that TASC can approve expenses such as gym memberships.
  
  TASC advised Ms. ****** that in order to approve her monthly gym membership and keep Ms. ****** and her employer who sponsors the *** benefit in compliance with the ***, she will need to submit a separate claim for each month and each claim must have two documents:
  
  1. An acceptable Letter of Medical Necessity (strongly suggest the medical provider fill out the TASC Letter of Medical Necessity).
  2. An Itemized Statement from the gym with the following 5 items **** ****** has obtained this document and it is acceptable -Example: see attachment 4).
  
      a. Name of Provider: **** of *************
      b. Name of Patient: ***** ******
      c. Amount: $43.00 (for this example)
      d. Date of Service: October 2024 (for this example)
      e. Description of Service: Membership Dues
  
  In addition, this information can be found on the TASC website at ********************************** under Resources -> Eligible Expenses -> Learn More. At this point, Ms. ****** can click on "FSA Eligible Expense List" (Attachment 5). The list clearly states that exercise classes, gym memberships and health club dues require additional documentation and state that a Letter of Medical Necessity is required from a medical provider explaining the medical necessity of the expense and must include a diagnosed condition as well as the onset of the condition. This page also gives Ms. ****** the link to *** Publication 502. ********* can also navigate from  Resources -> Eligible Expenses -> Learn More and then can click on Letter of Medical Necessity (LOMN) which will allow her to download the LOMN.
  
  Ms. ****** should obtain an acceptable Letter of Medical Necessity and then she should re-submit the monthly request for reimbursements for October 2024 through June 2025 with the acceptable LOMN and the Itemized Receipt from the **** for that month.
  
  Let us know if you need additional information.

  Thank you.

   

   

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the pharmacy to use my TASC card to pay for my medical supplies. Come to find out they turned off my card because a new one was sent I. The mail. My card was turned off on Friday and was notified that my new card was in the mail on the following Monday, by the manager that I spoke to one the phone. I am now without my medical funds which is pretty much holding my funds without my consent. I asked for a card to be overnighted to me, with a firm NO we cant do that. I am without medication because this company canceled a card without making sure I received a new one for use.

  

  Business Response

  Date: 07/01/2025

  Hello,

  TASC notified Ms. ********* via email on 05/22/2025 that we were upgrading to a new card platform and that new cards would be issued. TASC advised her that her current card ending in 0604 would continue to work through 06/22/2025 and that her new card would be mailed on 06/23/2025. We advised that there would be a 3-4 day gap in time, depending on **** delivery,that she would be without a card while we transitioned to the new platform.TASC also advised that there are alternative ways to request a reimbursement and gave instructions on how to do so in the email.
  
  Another email was sent on 06/23/2025 advising that the card platform upgrade would take place in a week and again advised that she could use her card ending in 0604 through 06/22/2025 but after that date, this card would no longer work. We reminded her that a new card would be mailed on 06/23/2025 and again provided instructions on how to submit a manual request for reimbursement through the web, mobile app, by mail or fax.
  
  On 06/23/2025 TASC sent a final email advising ************ that her new card had just been mailed and that her current card ending in 0604 will no longer work. The email again provided instructions on how to submit a manual request for reimbursement.
  
  Ms. ********* attempted to use the card ending in 0604 on 06/27/2025 in the amount of $10.00 and the card declined as it was inactivated on 06/22/2025. She called TASC that same day and escalated to one of our Supervisors who attempted to give her the alternative methods accessing her FSA funds. Our Supervisor advised Ms. ********* that she could pay the $10.00 out of pocket for her medication and then submit a manual request for reimbursement which could then be transferred to her personal bank account.  Ms. ********* said she did not want to provide her bank account information. ******************** respects her hesitation of providing personal banking information online so our Supervisor went a step further and advised Ms. ********* that if she went to the pharmacy and called TASC while she was there, we would provide the pharmacy with payment over the phone through our emergency funds process so that she was not without her medication. Ms. ********* informed our Supervisor that she would file a complaint with this office and disconnected the call.
  
  Ms. *********** new TASC Mastercard was mailed to her on 06/23/2025. The delivery time is 7-10 business days. The new card will arrive activated and is ready to use once she receives the card. If ************ needs this medication immediately, we again advise her to pay the for the medication and submit a request for reimbursement. If she does not want to provide a bank account for immediate transfer of funds to her personal bank account, the $10.00 reimbursement will go to her ****** account and she can then request a paper check be mailed. 
  
  TASC is not holding her funds. While the TASC card is one method of accessing FSA funds, participants can also access their funds for eligible expenses by submitting a request for reimbursement online, through the mobile app or using the paper Request for Reimbursement form (attached) which can be mailed in or faxed.

  Please let us know if you need additional information.

  Thank you

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

   

   

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tasc denied reiembursment multiple times, even though all documentation was provided. The last denial said tomprovide full recipt, when reciept was provided. Per irs guidelines, they are required to release my money. Yet, they keep fighting legitimate prescriptions from my PCP

  

  Business Response

  Date: 06/22/2025

  Hello, 

  Please provide your TSC ID number and the full name of the account holder and the name of the account holder's employer so that we can look into this matter and respond appropriately. 

  Thank you.

  

  Business Response

  Date: 06/30/2025

  TASC was finally able to locate the correct account and has reviewed the request for reimbursement for Zepbound. TASC sent letters on 05/09/2025, 06/03/2025 and again on 06/29/2025 notifying you that we were upgrading to a new card platform and that as of 06/08/2025 the card ending in 8580 will no longer work and card ending in 3808 would be mailed on 06/09/2025. The three notifications advised that because the platforms are completely different, there would be a 3-4 day gap in which your old card would no longer work and the new card arrived in the mail. On 06/11/2025 you tried to pay *********************** in the amount of $354.00 using the inactive card ending in 8580 and the card was declined.

  The manual claims submitted on 06/11/2025, 06/13/2025, 06/14/2025 were denied correctly as the bag tag with the Rx number was not attached and there was no Letter of Medical Necessity attached.

  The manual claim submitted on 06/19/2025 was denied in error as the bag tag with the Rx number was attached. This claim was reprocessed in the amount of $354 and paid to your MyCash account on 06/24/2025 and these funds transferred to your personal bank account same day.

  In the future, please attach the pharmacy bag tag with the Rx number or in lieu of the bag tag with the Rx number, attach an itemized receipt with the Name of the Provider, Name of Patient, Date the Rx was filled and the amount and description of service (in this case it is the name of the medication, Zepbound) AND a Letter of Medical Necessity.

  
  

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using my FSA through TASC for my gym membership only. After getting things initially straightened out, I received a denial for reimbursement.I had completed the letter of medical necessity and included the invoice. Using this, I received reimbursement 6 times without issue.On. 6-7-202 I received a denial for missing the medical necessity form. I called and explained the same exact expense has been approved 6 times previously and now was denied and will take 5-7 business days for them to determine why! I will never sign up for an *** through them again. I have no idea what kind of scam they are trying to do.

  

  Business Response

  Date: 06/12/2025

  Hello,

  We reviewed the denied request for reimbursement submitted by Ms. ****** We apologize as the request was denied in error. The processor denied the request based on the medical condition listed on the Letter of Medical Necessity as pain. Pain is a grey area as it is a symptom rather than a medical condition. Our Supervisor of Request Processing has approved the **** as is and we have re-processed the claim.

   

  The reimbursement in the amount of $148.60 has paid to **************** and has already transferred to her personal bank account.

   

  Please let us know if you need additional information.

  Customer Answer

  Date: 06/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/17/25 - I created a support ticket because I noticed on 3/3/25 $1,497.46 was removed from my account as a "admin balance adjustment", I also noticed my account was closed without my knowing this or anyone notifying me. I received one response 3/19 saying this was being looked into and then didn't here back and the ticket was closed.4/7/25 - created another support ticket and did not hear back.4/11/25 - talked with their customer service team twice. The first time I was hung up on after 20 min on the phone. My second call was over 45min long and the person determined that the funds were taken out of my account and I needed to contact my previous employer and have them reopen my account. They did not share where the funds were. 4/25/25 - my employer reached out to Tasc to reopen my account. They said apparently my ID verification wasn't completed which is why my account was closed and that to resolve it, TASC would have to open a new *** account and transfer the funds. This implied that they are still holding on to these funds. My employer does not have access to them. At this time they said they were working on this and that it would be complete in a week. My employer calls each week and they say it's being worked on and to call back the following week if it isn't resolved. I have verified my Identity via their portal and an HSA account is open. All they need to do is transfer my money back in. My previous employer and I have been calling them every week since April WITH NO RESOLUTION. These funds are rightfully mine and I'm working on seeking legal action if this isn't resolved this month. It is now 6/11, almost 4 months since I've started this conversation with no resolution. I'm having a baby in early July and I need access to these funds that are rightfully mine.

  

  Business Response

  Date: 06/13/2025

  Hello,

  Support requests WRF-********** and WRF-********** have been completed. 

  Funds in the amount of $1497.46 were reversed from Ms. ********** HSA on 03/03/2025 as the account was closed due to the Fail status of the participant's identity verification. Ms. ********* did provide the proper documentation to verify her identity and her HSA account was re-opened. The funds were re-applied to her HSA on 06/11/2025 and her account balance is now updated.

  TASC notified Ms. ******** today, 06/13/2025 via email that the issue has been resolved. TASC also advised the participant that her identity verification status is PASS and her TASC MasterCard is now active. We advised that a NEW TASC card was mailed to her on 06/09/2025.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC is my COBRA provider. When I parted ways with *********************************** in February, I went onto their website and paid my first payment. Their financial tracking made no sense, I can share the accounting for a few COBRA payments if interested. I was confused so I called their support services in the ***********. The purpose was two fold. One, It had been over a month (eventually two months) where we paid for health, dental and vision, and our providers said our insurance was canceled. My sense was this was a scam somehow given the oddity of confusing data and my insurance, based on our providers being canceled. The gentleman assured me of the process and that they had nothing to do with it. We eventually got all three in a few months. I then called again after I set up direct withdrawal from my bank account. Something I've done hundreds of times without incident. I paid ahead two months becuase it still felt fishy/risky. A sense. I couldn't see a clear acounting of these payments so called again. The gentleman was kind and assured me my direct withdrawal was set up so there was no need to do anything (beginning of may). I said ok. Saturday, June 6th, I got my mail. A letter from TASC said I would be canceled from insurance by June 5th if I didn't make payment. I called them Monday morning and was told I no recourse and I defaulted and cannot be reinstated. I walked through these and other details. Nothing!!!! You can fill out compliant and we will get back in 60 days. WHAT?? Insanity! I would have paid a full year day 1, month 3 and again that morning. ****. Note: two tickets were opened questing payment confusion. No resolution. Letters, that I called to resolved. Resolved. But no. *********** didn't share accurate info or they are lying. My bank has no record of their attempt to set up direct payment. I want reinstated without penalty.

  Customer Answer

  Date: 06/11/2025

  Dear TASC Appeals Department,

   

  I am writing to formally appeal the wrongful denial of my COBRA health, vision, and dental coverage and to demand immediate reinstatement of my COBRA election rights. I am submitting this appeal to emphasize that my core issue is a complete breakdown of TASC's administrative responsibilities, direct misrepresentation, and gross negligence, not a simple reimbursement dispute.

   

  Our COBRA coverage was intended to commence in February 2025. Upon receiving my election notice, I promptly accessed the TASC online portal to initiate my first premium payment. From that moment, the administrative process became a bewildering and utterly unsatisfactory experience, characterized by:

  1. Lack of Payment Confirmation & Confusing Financial Records (February - Ongoing): Following my initial payment, I received no clear confirmation. My online financial record within the TASC portal was extraordinarily confusing, displaying what appeared to be "over a dozen debits and credits" and making it impossible to discern my true payment status. I have screenshots of this chaotic financial record available as evidence. Since they came from your system, and assuming this is how you do business, you may see this as business as usual. I hope not. 
  2. Denied Services & Call Center Frustration ( March/April): When we attempted to use our health and dental benefits, both providers informed us our insurance was denied. Immediately upon learning of these denials, I contacted TASC's customer service call center in the Philippines. I repeatedly explained the confusing financial statements and expressed my deep concern about the lack of payment confirmation and the denial of services. Despite speaking with pleasant individuals, and learning the system of transfering records took longer (by law I assume); I received assurance that my payment was made and accepted (this in contrast that their top line statement said “termination voluntary” and still states this. There was no clear answer, in part due to providers not doing their work (no way of verifying this). 
  3. Continued Confusion & Proactive Payment Attempts (April/May): The confusion persisted into the next month. My former employer, whom I actively engaged via email, was also unable to get clear answers from TASC or the insurance providers. (I can send all interactions) Despite this, I proactively paid for two months at a time and set up direct payment through my bank – a method I use for all bills without issue. The TASC accounting remained increasingly confusing, and my repeated efforts to understand what was going on, without any clear expectations or satisfactory answers, were profoundly frustrating. You have records of my error to use your “ticket” process in IT. This old school process was never resolved so I had to call again. A few minutes of conversation, a smart digitial review and here’s what you paid, here’s what you owe, would have sufficed. 
  4. Misleading Assurance and Reliance (April/proof of insurance - May/called again): All seemed to stabilize for a few weeks after receiving a notification through my former employer that suggested coverage was active. However, I then received a letter stating payments had not been made. I forgot that this was the purpose for why I called again. If I didn’t ask HR from my old employer I wouldn’t have remembered this spurred the call. TASC contact send three letters (I knew of two) In early May (I don’t recall and can look back on phone records - guessing you have a good phone system to listen back for validation of this story) I again called the TASC call center, spoke with a representative (a "lovely man"), and walked him through my extreme concerns about the inconsistent debits and credits (you use different terms) and the overall confusion. I explicitly stated my desire to pay for several months by credit card to alleviate any ongoing issues. Crucially, he unequivocally assured me that my direct payment was already set up and that there was no need to pay by credit card. I relied entirely on this direct assurance from a TASC representative. (Call records should confirm this interaction). 
  5. Sudden Cancellation & Complete Lack of Recourse (June): On Saturday, June 7th, I received two shocking letters stating that my insurance would be canceled if payment in full was not immediately received by June 6th. This directly contradicted the assurance given to me just weeks prior by your own representative. Due to your call center's weekend closure, I could not obtain clarity. I immediately contacted Wells Fargo, who confirmed there were no records of a direct payment setup by TASC on their end. A whole new concern I didn’t anticipate. 
  6. Inability to Resolve & Lack of Escalation (June 9th): Upon calling TASC on Monday, June 9th, I shared this entire experience, detailing the conflicting information from your call center and your "corporate communications". Despite my clear request to speak with someone authorized to review all facts, assess the internal failures, and facilitate a full payment and reinstatement, I was summarily informed I "cannot reinstate and pay in full for the year." This refusal to escalate, to genuinely listen, or to offer a solution to a problem entirely of TASC's making is unacceptable. The only options presented by your customer service were to "send a letter, go online and fill out a form, or not.” She went from kind to kurt. I get it. 

   

  I have proactively sought resolution at every turn, attempting to clarify confusing financial records, offering to pay in full, and relying on direct assurances from your representatives. TASC's internal inconsistencies, misleading information, and blatant failure to provide a functional path for resolution have directly resulted in the wrongful termination of my COBRA coverage, leaving me uninsured. As a direct consequence of TASC's negligence, I am currently unable to obtain other health insurance until next January.

   

  I have already filed formal complaints with the Kansas Department of Insurance (KDOI) and the Better Business Bureau (BBB), both of whom are following up on these administrative failures. I am also preparing to file a formal complaint with the U.S. Department of Labor (DOL) - Employee Benefits Security Administration (EBSA) regarding these clear violations of COBRA and ERISA.

   

  I wish someone cared enough to do the right thing, but I’m concerned that is a false hope. Therefore, I expect an immediate reinstatement of my COBRA election rights and the opportunity to make the required premium payments retroactively. I am ready, and have always been ready, to fulfill my financial obligations. Furthermore, I expect clear action to ensure this erroneous denial does not negatively impact my credit or financial standing. I have maintained a debt-free history and have never experienced such egregious administrative incompetence with any other company.

   

  If you lived in the current times, I could send this right now and ask for what I deserve, but you don’t. Or if you do, I didn’t find the path to send you this letter. I can’t stand this experience of being powerless. I know you have a letter and guessing your letter will override all other factors. If that’s the case, I want to know that fact immediately so I can decide further action or just move on. But, you’ve not allowed this option. 

   

  Sincerely,

   

  Guy P Bell 

   

  Customer Answer

  Date: 06/12/2025

  I’m sending all this to TASC via fax today. 

  
  

  
  

  
  

  

  Business Response

  Date: 06/17/2025

  Hello,

  TASC has received Mr. Bell's appeal and is currently investigating the issue. Once we complete the full review of Mr. Bell's account which will include but is not limited to confirming payments made by Mr. Bells and reviewing the calls to our Customer Care Department, TASC will render it's decision. 

  TASC will communicate this decision directly to Mr. Bell.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One June 1, 2025 I went to an eye exam at ************** and paid a $35 co-pay on my FSA card. I provided the receipt given to me from *************, along with the corresponding prescription listing the same date, time and company for my eye exam. Since then TASC is refusing to release payment from MY money for my eye exam. I provided all documents necessary to have access to my money to pay for my co-pay. They are refusing to release the funds and as a single mother of 3 kids who works full-time, I don't have the ability to return to the eye exam and chase an itemized receipt. The money they are refusing to release is my money from my paycheck. I provided a receipt from the **************** which is clearly listed on the receipt. This is absolutely insane and should be illegal to withhold my money. I provided everything that was given to me.

  

  Business Response

  Date: 06/10/2025

  Hello,

  **** ******* has also emailed this complaint to our CEO. A resolution ticket has been opened to resolve this issue. A Resolution Specialist has made contact with Ms. ******* and a call is scheduled for 11:30am EST on Wednesday, 09/11/2025. TASC will be working directly with **** to resolve this issue.
  
  Please note that Ms. ******* states that TASC is "refusing to release payment". This is incorrect. Attached is a screenshot from her account that shows the 06/01/2025 card transaction to ********************* in the amount of $35.00 as PAID. The provider has been paid but the transaction is flagged for documentation as the Merchant Category Code and the amount of $35.00 do not fall under what her employer allows TASC to auto verify. The Resolution Specialist will be happy to confirm what card transactions auto verify as allowed by her employer on their call.
  
  If a card transaction does not auto verify, ********** will be asked to provide documentation to show the expense is eligible under the Healthcare ***. As a reminder, either an Explanation of Benefits from the insurance company or an itemized statement from the provider is required and it must have the following 5 items:
  1. Name of the Provider
  2. Name of the Patient
  3. Date of Service 
  4. Amount
  5. Description of Service
      (Note:Payment, Credit Card Payment or Balance forwarded are not acceptable. Example would be Eye Exam)
  
  Please let us know if you need additional information.
  
  Thank you.

   

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This issue was resolved only due to the involvement of my employer.  I am extremely grateful to end this headache and look forward to not renewing with TASC.
  Regards,
  
  **** *******

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer, *****************************************, has paid to have TASC manage my health reimbursement account. However, ******************** has routinely denied documented claims for reimbursement. Most recent is two premium payments to ******** for 4 months of coverage. Submitted paid invoice and ******** supplied premium statements. TASC denies claiming that the documentation is insufficient. It is all the documentation that ******** supplies. Moreover, I have filed and received reimbursement for exactly these expenses in the past.

  

  Business Response

  Date: 06/05/2025

  Hello,

  TASC has reviewed all of Ms. ******** denied request for reimbursements and found that they were denied correctly for insufficient documentation. We opened a resolution ticket and assigned a Resolution Specialist to work directly with Ms. ****** to obtain the documentation required by the *** in order to process and pay her reimbursement requests. 

  TASC also provided Ms. ****** with the Recurring Individual Premium Reimbursement Request Form (attached) which will allow us to automatically reimburse her for her monthly ******** premiums moving forward through the end of 2025.

  Please let us know if you need additional information.

  Thank you.